Hatne Hotels

The check in was fast and the staff member woke me up in the morning as was requested.

The single comfort room had a bed around 15 cm too short, and I am a 5' 6" female. It could've been a kids bed.

Location is good and the hotel staff is very courteous.

No fridge in the room.

The bed was a bit hard.

The location is on a main road not far from the Dnieper River and the Paton bridge, two major land marks in Kiev that help foreign business travellers find the the hotel. The service was excellent. The restaurant is reliably high quality. The rooms are excellent in size, cleanliness and amenities. The park adjoining the hotel is a perfect place for a walk.

The price is not cheap but the hotel is worth the slightly higher price.

Very simple hotel, close to metro and some nice restaurants Price is good

It's ok for what you pay

place is a disaster!

The hotel staff was very helpful.

I paid double The Amount.AS I put all the card details on the website for reservation/booking.the money was deducted from the account even before I arrived.and on my arrival mr sergei green still asked for my card in order to swipe it to get his money.I Told him that it was necessary for him to swipe my card and he did.by this the bank charged me again.Please help on this.As I would continue using booking.com in the near future...Thanks

The hotel lobby bar and restaurants were very nice and luxurious. The room appointments however were only average.

Door staff were not friendly at all. Acted as if they were doing you a favor. Front desk and bellmen were good however. Hotel Is large and not so personal butt he public areas were very nice

Everthing

Nothing

Extremely bad employees, worst breakfast ever,etc

There was a very nice view from the 6th floor where we were

Coffee and tea were made available but it wasn't possible to get hot water until we asked for a kettle

Location is good, and breakfast is okay.

Staff is absolutely terrible, and lack the aptitude required to work in the hospitality industry. My reservation was cancelled, they claimed my CC was stolen (even though it's in my name and my passport matches it). After they realized their mistake, the manager hesitantly apologized and told me I can just rebook it in cash for a 10 percent off (which actually isn't a deal at all, considering the price is still higher than online). Worst part of all this?? The lady working in front WASN'T PAYING ATTENTION to this entire interaction between me and the manager, and so she denied me the discount and told me to book at full price (like 1.5 times the online price).

The staff was very friendly and helpful

Rooms were a little bit tired but clean and working well

clean neat & nice relaxing place

A bit to far from the Airport, other then that it was perfect

Rooms were very clean and spacious which was a pleasant surprise! location was central and quite good as well. For $60 U.S. Dollars a night it was a great value too! I would recommend this hotel

Nothing

I did not have access to the internet. Breakfest was awful. In general it was awful

the hotel staff are so friendly and helpful and the location is fantastic

the hotel still under preparation and the driller was knocking our heads every days we can't sleep well :(

no gym facilities was disappointing, otherwise, very nice

Perfect location for site-seeing

Old room

Bed excellent, very big and comfortable. Big airy balcony, plenty of room for table and chairs but none provided.. Plenty of electrical sockets for phone chargers etc. Staff pleasant and helpfull. Clean and well decorated. Quiet location. Air conditioner unit, electric wall heater plus hotel heating system in room. Light switches glow in the dark.

To reach the hotel from the street door you have to climb two flights of stairs, there is no lift. No fire escape plan in the room, or anywhere else that I could see. No "Exit/Emergency Exit" signs anywhere that I could see. If there was an emergency exit I never saw it, or signs leading to it. I booked a Junior Suite,. It was not a suite but a standard room. The room had only one chair, I asked for, and was given a second one. There was no way to hold up the shower head so you had to hold it yourself whilst showering. There was no shower curtain or rail for one, so the water went all over the floor. Breakfast, not enough seats,not enough utensils, not enough plates, not enough anything, tea was included but coffee cost extra.

polite personal, convenient location

breakfast not so good

Great location - heart of it all, on Maidon

Staff weren't the most friendly!

Location

Room furniture was really old Very bad wifi No tea or coffee in the room No kettle in the room Old carpets, blinds, bedding, towels (some literary have holes) Breakfast had yesterday's salads (lettuce leafs had brown spots)

Staff was unbelievably great

Location

Central, cheap, very good breakfast, clean

Very old bathroom and fornitures

good location

needs renovation, old communist system of 'key lady' on the floor, very cold in the rom - no heating worked during the stay, no help from the staff

This guesthouse is just great: location is one of the best possible in Kiev, rooms are clean and comfortable, staff is helpful and guys have sense of humour! Prices are reasonable, so we really enjoyed our stay and totally will come back.

The staff at the City Hotel was excellent. Everyone was friendly and knowledgeable. Any requests for assistance came with a smile. The food in the restaurant was very good and served tastefully. The location made it easy to walk and explore Kiev. Overall it was.a very pleasant experience.

Relatively new hotel, some English-speaking staff, good location. Prompt room service. Many electric outlets.

Room air conditioning would not work after repeated complaints. Too hot to sleep, opened window to cool room, then street noise too loud(cobblestone streets). Had to cut trip short, they would not put me in other room, nor refund any unused days.. Very expensive. Does not deserve 4 stars. No bidet.

New building?

Worst stay ever. They over charged me for everything. And didn't honor change of dates since I missed my flight. I lost my reservation and the young ladies at the reception asked and held a deposit of $80USD. They were friendly and professional but not in my favor. Also, the hotel feels too lonely as it is too far from everything. You will need a taxi to go anywhere. And after all this I left after staying there only one day.