Guest reviews
-
All Reviews
-
Couples
-
Families
-
Business
-
Solo
Overall Rating
-
10.0 "Incredible bar."
-
10.0 "Terrific location."
-
7.7 "Good service."8.6 "86% found the
staff to be very friendly ." 7.0 "70% said thereception staff was great ." 10.0 "100% thought theservice was very professional ." -
7.0 "Good cleanliness."8.8 "88% thought
it was clean ." -
6.9 "Food is average."
-
5.1 "Rooms are ok."6.8 "Only 68% said
rooms were clean enough ." 6.7 "Only 67% saidrooms were big enough ." -
5.0 "Internet is average."
-
4.6 "Not very comfortable."4.2 "58% didn't like the
uncomfortable beds ." 2.1 "Air conditioning was criticized by 79%." -
4.3 "Value below average."
-
3.9 "Breakfast is below average."
Overall Rating
-
7.9 "Good service."8.6 "86% found the
staff to be very friendly ." -
6.6 "Average cleanliness."
-
5.1 "Rooms are ok."
-
4.9 "Not very comfortable."4.4 "56% didn't like the
uncomfortable beds ."
Overall Rating
-
10.0 "Terrific location."
-
7.3 "Good service."
-
6.8 "Average cleanliness."6.5 "Only 65% said
rooms were clean enough ." -
6.5 "Food is average."
-
5.0 "Rooms are ok."
-
4.5 "Not very comfortable."
Overall Rating
-
4.6 "Rooms are not good."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
10.0review from
This guest did not leave comments about this hotel.
-
1.0review from
It was close to where I needed to be Our first room had the wrong size bed, our second was 78 degrees and had a broken ac.. Four rooms and 1 hour later, we were in a room. Breakfast was awful. Cold coffee, wrong eggs, honey and no syrup. Very disappointing
-
3.0review from
It was convenient for my meeting Ha Ha is this a joke
-
10.0review from
clean and quite no
-
2.0review from
Convince to local areas. Associates were not friendly, my experience in the hotel restaurant was poor. 2 female associates were obviously having a disagreement and made it known in the dining area. Front desk associates were not helpful and did display annoyance at questions .
-
6.0review from
Great location on the way to the beach A little noisy, walls are thin
-
10.0review from
Very nice hotel and the staff was very friendly.
-
1.0review from
This guest did not leave comments about this hotel.
-
10.0review from
This hotel had no negative views. I read some negative comments prior to my stay. My room was very clean and my bed very comfortable. The free Wi-Fi was also a plus. The steak I had in the restaurant was 'pretty good' despite a hotel. The bar entertainment on Monday nights was ok but I didn't care for the local lowlifes trying to sing to the music.
-
10.0review from
This guest did not leave comments about this hotel.
-
1.0review from
rooms and amenities were fine terrible customer service random fire alarm in middle of night, and then they gave us comlpimentary breakfast coupons - that didnt include access to the hot breakfast bar - asking us to pay 5$ for it. just horrific
-
10.0review from
It was clean and very family friendly. My sons loved free lemonade in the lobby. They have washers and dryers for guest use and there was no wait. Both my husband and I use a shower chair and were unable to get one. My husband fell in the shower as there was no nonstick mat.
-
5.0review from
The staff was friendly and accommodating to our needs. The pillows on the bed were very comfortable. Not like some hotels that have rock hard pillows. The window in the room didn't face the courtyard, rather it faced the hallway, which then faced the parking lot. It was a little awkward that passerbys could walk by and see into the rooms.
-
9.0review from
Location was perfect for our needs. Breakfast was really excellent. Staff was friendly and helpful. No
-
4.0review from
The bathroom sink countertop was incredibly spacious, fitting all my products comfortably. The walls are paper-thin.
-
6.0review from
Convenient location Room was not ready at check-in. After numerous fruitless attempts to communicate with front desk. The manager actually argued and spoke condescendingly to my daughter. Instead of rectifying the problem he made us seem stupid for not understanding.
-
8.0review from
Large Room, Clean Stand alone hotel on highway. No places to go around in evening. No body picked up call while ordering for in room dining. Service can improve there
-
9.0review from
Clean room, comfortable bed and pillows. I was pleasantly surprised by the quality of the room. Windows that open towards the hallway. the internet was slow.
-
7.0review from
Comfortable bed Only one chair and small room
-
4.0review from
The check in staff notified me that a reservation with Priceline did not gaurantee a room with two double beds. I was then told if I wanted two double beds it would cost me an additional $ 50.00 at that point I was stuck and had to pay up. Rip off
-
8.0review from
Great place to stay. Lobby and rooms were clean, the beds and pillows were very comfortable. Staff was pleasant and helpful. Good location to PNC Bank Arts Center for concerts. Would definitely do this again.
-
10.0review from
Cleanliness everything No
-
1.0review from
the pool was nice but on 3 lounge chairs nowhere to sit no towels well when you pull up there are a bunch of rowdy kids barefoot drunk hanging out front of lobby so much noise cursing smoking just horrible . no security whatsoever girls at the desk could care less not a family place .
-
5.0review from
The pool area was very clean and the bar/grill although expensive was of good quality and service. I did not like the fact that when I was guaranteed a King size bed in my room, I got 2 doubles, and when I said something to the front desk they said 'We don't have any available, and you booked through priceline so you do not get priority'
-
2.0review from
I had a reservation for a Saturday check-in, Monday check-out. Saturday they did not have my reservation. Front staff apologized and assured me that on Sunday my room would definitely be available. You probably all ready know that when I went to check in on Sunday, there was again, no reservation. They were happy to give me a room and charged an exorbitant rate. Had I not been attending a wedding I would have left again. What a horrible experience. I had called several times prior to arrival to confirm the reservation and then to have to experience the blatant incompetence -twice - was just totally unacceptable. Unless you HAVE to stay at this property - please look elsewhere... you will be glad you did.
-
10.0review from
One of the best Holiday Inns I have ever stayed at. The Priority Club perks were great. I would highly recommend this hotel to anyone that is looking to have a good time at the PNC Bank Art Center and also wants to go to the Jersey Shore with out paying those crazy Jersey Shore prices.
-
6.0review from
viewed the hotel and saw many windows and doors extremely smeary. some mold in tubs on viewed rooms,no mattress pad or covering over box springs on beds.person i made appt with wasn't there, so the boss took me for the walk thru for possible wedding guests booking. .
-
2.0review from
Management cancelled our 7 rooms on the day of my cousins wedding due to overbooking. They did not attempt to find us another place to stay, claiming that everything is ''booked'' (we drove to the Best Western within 5 miles and found rooms), the General Manager Wendi Miller refused to talk to us at first and we had to go up to her office and bring her down to even speak with us. Worst Customer service experience EVER! STAY AWAY- they can cancel your reservation at anytime and ''it's not their policy to notify you''
-
10.0review from
This guest did not leave comments about this hotel.
-
10.0review from
clean and quite no
-
10.0review from
Very nice hotel and the staff was very friendly.
-
10.0review from
This hotel had no negative views. I read some negative comments prior to my stay. My room was very clean and my bed very comfortable. The free Wi-Fi was also a plus. The steak I had in the restaurant was 'pretty good' despite a hotel. The bar entertainment on Monday nights was ok but I didn't care for the local lowlifes trying to sing to the music.
-
10.0review from
This guest did not leave comments about this hotel.
-
10.0review from
It was clean and very family friendly. My sons loved free lemonade in the lobby. They have washers and dryers for guest use and there was no wait. Both my husband and I use a shower chair and were unable to get one. My husband fell in the shower as there was no nonstick mat.
-
9.0review from
Location was perfect for our needs. Breakfast was really excellent. Staff was friendly and helpful. No
-
8.0review from
Large Room, Clean Stand alone hotel on highway. No places to go around in evening. No body picked up call while ordering for in room dining. Service can improve there
-
9.0review from
Clean room, comfortable bed and pillows. I was pleasantly surprised by the quality of the room. Windows that open towards the hallway. the internet was slow.
-
8.0review from
Great place to stay. Lobby and rooms were clean, the beds and pillows were very comfortable. Staff was pleasant and helpful. Good location to PNC Bank Arts Center for concerts. Would definitely do this again.
-
10.0review from
Cleanliness everything No
-
10.0review from
One of the best Holiday Inns I have ever stayed at. The Priority Club perks were great. I would highly recommend this hotel to anyone that is looking to have a good time at the PNC Bank Art Center and also wants to go to the Jersey Shore with out paying those crazy Jersey Shore prices.
-
1.0review from
It was close to where I needed to be Our first room had the wrong size bed, our second was 78 degrees and had a broken ac.. Four rooms and 1 hour later, we were in a room. Breakfast was awful. Cold coffee, wrong eggs, honey and no syrup. Very disappointing
-
3.0review from
It was convenient for my meeting Ha Ha is this a joke
-
2.0review from
Convince to local areas. Associates were not friendly, my experience in the hotel restaurant was poor. 2 female associates were obviously having a disagreement and made it known in the dining area. Front desk associates were not helpful and did display annoyance at questions .
-
6.0review from
Great location on the way to the beach A little noisy, walls are thin
-
1.0review from
This guest did not leave comments about this hotel.
-
1.0review from
rooms and amenities were fine terrible customer service random fire alarm in middle of night, and then they gave us comlpimentary breakfast coupons - that didnt include access to the hot breakfast bar - asking us to pay 5$ for it. just horrific
-
5.0review from
The staff was friendly and accommodating to our needs. The pillows on the bed were very comfortable. Not like some hotels that have rock hard pillows. The window in the room didn't face the courtyard, rather it faced the hallway, which then faced the parking lot. It was a little awkward that passerbys could walk by and see into the rooms.
-
4.0review from
The bathroom sink countertop was incredibly spacious, fitting all my products comfortably. The walls are paper-thin.
-
6.0review from
Convenient location Room was not ready at check-in. After numerous fruitless attempts to communicate with front desk. The manager actually argued and spoke condescendingly to my daughter. Instead of rectifying the problem he made us seem stupid for not understanding.
-
4.0review from
The check in staff notified me that a reservation with Priceline did not gaurantee a room with two double beds. I was then told if I wanted two double beds it would cost me an additional $ 50.00 at that point I was stuck and had to pay up. Rip off
-
1.0review from
the pool was nice but on 3 lounge chairs nowhere to sit no towels well when you pull up there are a bunch of rowdy kids barefoot drunk hanging out front of lobby so much noise cursing smoking just horrible . no security whatsoever girls at the desk could care less not a family place .
-
5.0review from
The pool area was very clean and the bar/grill although expensive was of good quality and service. I did not like the fact that when I was guaranteed a King size bed in my room, I got 2 doubles, and when I said something to the front desk they said 'We don't have any available, and you booked through priceline so you do not get priority'
-
2.0review from
I had a reservation for a Saturday check-in, Monday check-out. Saturday they did not have my reservation. Front staff apologized and assured me that on Sunday my room would definitely be available. You probably all ready know that when I went to check in on Sunday, there was again, no reservation. They were happy to give me a room and charged an exorbitant rate. Had I not been attending a wedding I would have left again. What a horrible experience. I had called several times prior to arrival to confirm the reservation and then to have to experience the blatant incompetence -twice - was just totally unacceptable. Unless you HAVE to stay at this property - please look elsewhere... you will be glad you did.
-
6.0review from
viewed the hotel and saw many windows and doors extremely smeary. some mold in tubs on viewed rooms,no mattress pad or covering over box springs on beds.person i made appt with wasn't there, so the boss took me for the walk thru for possible wedding guests booking. .
-
2.0review from
Management cancelled our 7 rooms on the day of my cousins wedding due to overbooking. They did not attempt to find us another place to stay, claiming that everything is ''booked'' (we drove to the Best Western within 5 miles and found rooms), the General Manager Wendi Miller refused to talk to us at first and we had to go up to her office and bring her down to even speak with us. Worst Customer service experience EVER! STAY AWAY- they can cancel your reservation at anytime and ''it's not their policy to notify you''
