Heerlen Hotels

Great staff!! Nothing was too much trouble for them and they made us feel very welcome.

My only negative was the room was very dark. It may have been due to the use of low energy bulbs ... ?

All staff were very helpful and spoke excellent english

A lot of noise from the square in front of the hotel, also due to the pub nextdoor. The receptionist did not wake me up at 06.30 hours. Breakfast should have been served at 07.00 hours in the pub nextdoor, but is was not open at that moment. At 7.15 hours the pub was open but the was no bread available and the scrabled eggs had a perculiar taste.

Fact that it is right in the middel of downtown. Parking garage just around the corner.

The fan in the bathroom makes a lot of noise and can not be switch off at will as it is automatically linked to the light switch and a timer.

If you look for a real nice place to stay for business or romance this is the place you should go.The room was great with lot of space and view on nature. The staff was nice and food excellent.

A friendly relaxed atmosphere with attentive staff.

location

Food could have been better

The breakfast was excellent and the dining staff extremely helpful

no mini bar!

nice clean room. Although at the front side you have traffic, it is well isolated. The breakfast is marvelous, well sorted. To bad I could stay one night only

Good price, clean room, nicely located between the rail station the and center of Valkenburg (very easy 5 min walk), easy 15 min rail trip to Maastricht

Very friendly, food correct. Very handy for the indoor ski dome only 2 mins by car.

No charm at all in the rooms

Location and hotel itself are just amazing! Staff was friendly and we got another room when we found out that the one for us didnt have bath which was mentioned in our reservation. Nice breakfast, great terrace with fountains and ponds. Big parking place.

The new building is pleasant, nice rooms and bathrooms. In the older part of hotel the rooms are not so charming. Good selection for breakfast.

The hotel staff, which was very friendly and helpful.

I stayed in this hotel for the second time. The first time I had a room in the new part of the hotel. This time I had a room in the old part. The rooms in the old part are very small and not so comfortable as the new ones.

The location and staff were excellent. The breakfast was very nice including breads, meats cheese and cereals. There also was a cappucino machine which was a plus.

Vey friendly staff - When I asked at the reception I they had toothpaste as I had forgotten mine, they unfortunately didn't have any (in a 4 star hotel ????), but the friendly barman/receptionist gave me a tube of his own to help me out. Breakfast was crowded, but very good

The room wasn't just small as advertised, but very small The tv was also tiny - so small that it was difficult to see the programme. There was no shower curtain/glass and you could only shower by holding the showerhead as there was no wall fitting to hang it on. Overall, we didn't think that the hotel was deserving of a four star rating - At the most a low 3

Lovely Rooms and Great Buffet Breakfast

The room was clean and the bed comfortable.

No response from staff regarding phone issues. Room phone could not dial outside the hotel. We were forced to come down to the lobby and use the phone at the reception desk. There was no privacy. Hotel advertised wi-fi but unavailable. The hotel is located in a very poor location. When there's a game at the Roda Stadium, access to the hotel is nearly impossible. I cancelled the last three days of my stay and made other hotel arrangements. We would not stay at this hotel again.

There was some refurbishing going on which made me wake up early. However, the staff treated this in a good manner afterwards.

just for the weekend overnight and excellent breakfast buffet a very nice hotel

Clean, small, friendly employees, good breakfast, possibility to dinner, good price /quality ratio

easy to reach, just what you need

smoking should be completely banned

Centeral location,clean and comfortable beds,excellent choice of breakfast,friendly staff.

Owner and staff were truly committed to providing excellent service. Location is fantastic.

Rooms were a bit noisy, so if you have a chance request a top-floor room.

het adres leid je door de bossen waardoor ik met mijn auto vast kwam te staan. volgens het hotel dient een ander adres te worden opgegeven bij de boeking. Uiteindelijk heeft het me ruim 4 uur gekost om de auto uit de modder te verlossen, en dat midden in de nacht.

Very impressive setting. Breakfast faciltiies excellent, staff couldn't do more for you.

Room was very basic (but served its purpose), tv unwatchable due to poor reception. Hotel that if in the outer wings had a hostel feel to it.

Location, friendly staff, comfortable, secure parking

A bit noisy at times (Blinds and tables and chairs being dragged about at 07:00 and 23:00) No tea and coffee facilities in room. But overall we enjoyed our stay at Atlanta

We enjoyed the location and excellent service from the staff. Although the rooms were quite small, the common areas were delightful and spacious. The staff could not have been more helpful.

the hotel was very welcoming and the hotel was also extremely nicely decorated for christmas breakfast was very good

staff helpful and made us feel very welcome

This hotel was awesome. My family and I stayed in a family room that was pefect. It was close to downtown, the shopping, and the Christmas Markets. The staff is very friendly and most speak multiple languages. Breakfast Buffett was also good and worth the 12.5 pp.

The restaraunt is very pricey.....plan to eat diner else where if you are looking for value.

Location excellent

None

Veru frendly staff and flexibility

Good atmosphere

the breakfast

to much noise of the trains

The hotel breakfast is very nice, and it is interesting to see all the guests together.

The bathroom facilities in the room could be improved, such as the shower and the hairdryer.

I liked the rooms. Very good bed. Breakfast was excellant!.

The rooms were a bit noisy, because of the wooden floors. But acceptable.

Friendly staff. Clean adequate accomodation. Pretty location.

I have stayed for one night stop during my bussines trip

Small, friendly, quiet, and attractive location just outside Maastricht.

Public transport to town was infrequent, indirect and would have been slow and restrictive. Taxis, or private cars, were the only realistic means of transport to and from the hotel. The free wifi did not connect in most of the rooms. The owners should address the poor connection, or stop featuring the service in their description,

Visited christmas markets at valkenburg and maastright wonderful

Nonthing

Excellent and helpful staff, good spoken English which was a bonus for non-Dutch speakers.

Central location did make it noisy at weekends (from outside, not the hotel guests).

Location,the appartment new and big,the staff,.

No internet.No telephone.Overpriced for such hotel.

quiet and peaceful and a beautiful fresh breakfast

very quiet surroundings

The environment

Not very helpful

The location is perfect - close to nature, near the natural park (we've seen deers here). The castle is also very picturesque (expept the new connected part of the building with the lift which is nothing common with the castle). The personnel speaks very good English and very helpful. Common areas are very rich decorated and you feel yourself in a real castle here. The breakfast is not very varied but of a good quality products (the view from the restaurant is also great).

No sound isolation (you can even see lots of light from the door at night). The light in the bathroom can be switched on only together with the ventilation which is very loud - at night you can't use the light. The stairs extremely scratching (but beatiful) and the lift (we used once) is a challenge - extremely slow and you will be feared a bit :) The restaurant was closed on 8 p.m. (as all in the area).