Heerlen Hotels

Swimmingpool is very nice.Breakfest was excellent. Familyrooms for stay with children. Why did you not mention that slippers and bathrobe are obligatory and that you have to pay 12 € to rent it.Idem parking 5€ per night

the room we were upgraded to was excellent, the receptionist who delt with our complaint about the original room was excellent. the room we were given to begin with was way below standard and if we had had to stay in that room and not have the option of upgrading it would have turned a very good stay into a very bad one

the spa and the swiming pool room to small, no internet conection, a bit rundown

convenient location and excellent breakfast. Room was comfortable. Carpets in corridors were not clean, room was a bit dusty. Ridiculous price for internet connection. The whole place apart from restaurant needs tidying up, and perhaps re-design.

swimming pool over priced for the quality of the room

A lot of noise from the square in front of the hotel, also due to the pub nextdoor. The receptionist did not wake me up at 06.30 hours. Breakfast should have been served at 07.00 hours in the pub nextdoor, but is was not open at that moment. At 7.15 hours the pub was open but the was no bread available and the scrabled eggs had a perculiar taste.

Fact that it is right in the middel of downtown. Parking garage just around the corner. The fan in the bathroom makes a lot of noise and can not be switch off at will as it is automatically linked to the light switch and a timer.

Nice building No reception in the evening

location was ideal. The room was a bit too small, the tv didn't have a clear signal, the light level was poor and the wall light was coming off the wall.

Cheap hotel, good location Had to check in at Best Western hotel which was a good five minute walk away and not easy at 10:30pm with loads of luggage

that it was very cheap but still it was clean my tv did not work

the location of the hotel to things like rail links and restaurants on arrival at the hotel we had not been told we had to check in at a different hotel, which was a fair walk away, with luggage, then back again! and a nightclub open until very early hours under the hotel is not good for a restfull night, if you need to sleep for business, then dont stay here, if you have no need for sleep then this is a good place!

Really intersting building and nice and quiet.

I enjoyed the experience of staying in a medieval abbey. Extensive grounds for walking. Quiet. Low ceilings, if you are on the top floor. I asked if there was a place to buy a drink and they directed me to a vending machine. The restaurant is by reservation only so if you want supper, you will have to walk about 1 km to town. Reception, breakfast, rooms, and parking are geographically separated.

First I was given the key to an already occupied room. Then I was given a room on the first floor - very loud, and not secure (windows open onto the flat roof, accessible to other guests.)

Good location, close to train station. Decent breakfast. As expected for what we paid. Room door lock was not secure. The lobby was full of cigarette smoke. No front desk staff at 7:15am when we wanted to check out.

The hotel staff, which was very friendly and helpful. I stayed in this hotel for the second time. The first time I had a room in the new part of the hotel. This time I had a room in the old part. The rooms in the old part are very small and not so comfortable as the new ones.

The bedroom, the hotel staff and the location of the hotel, which was perfect because it was only a 10 minutes' walk to the train station and it is just 20 minutes from Maastricht. The restaurant. You are not able to order your dinner a la carte. Only a 3 meal-menu.

The araff were nice Very old,need to make renovating in the breakfast and dining room

We arrived at 0020 hours, and could not get a cold beer, there was only one beer in the minibar

When I arrived they had the bill prepared. They included two breakfasts onto the bill which I did not ask for. I gave them another card to pay for the room and they never cancelled the first charge. I had to tell the woman to remove the charge so I would not be billed twice. Not good customer service.

Management and staff very helpful with particular praise towards bar staff for their good humour and making a party atnosphere

Hotel's close proximity to Valkenburg rail station and city Centrum and free vehicle parking in a private lot at the hotel. Bathroom was clean. Most staff was friendly and helpful. Room and hallways in our wing of the hotel had a decidedly musty smell. Hotel should add some security to its one guest-accessible internet computer; a user (probably a guest's kid) apparently had been able to switch the default wallpaper to an inappropriate and offensive image.

Quiet environmen, but close to transport. Yes, lack of internet. Only one computer terminal available for the whole hotel. Wireless network would be ideal,

The very friendly and helpful staff, all of them, you should be congratulated on your staff training! The breakfast was OK but having to walk all the way to the buffet and back to your table was a bit much. Could the breakfast bar not be in the middle of the vast room? The dreadful music, a bit thighclapping and hopsa heisa.

when I came from out side at 4 pm the room door was opened and the towels not change the bath romm was not cleaan.

Nice view

just for the weekend overnight and excellent breakfast buffet a very nice hotel

The breakfast selection and quality of food were great. The bed was comfortable. Parking was free. Good value for money! The towels were kind of worn out. Internet was not free.

Easy access from motorway. No airconditioning. Too much noise from motorway. Unattended water leak in bathroom.

Room was comfortable, restaurant open long hours, convenient and easy. It's not cheap, no free internet access, and not very personal, but it does what it does efficiently

Coffee making facilities in the room would have been nice.