This comfortable hotel in Helen offers complimentary Wi-Fi, as well as a heated pool and an express check-in and check-out feature. It also features a concierge, a 24-hour reception and room service.
There are a range of amenities on offer to guests of SureStay Hotel by Best Western Helen Downtown, including a ticket service, a terrace and a tour desk. Guests can also enjoy free private parking on site.
The rooms at SureStay Hotel by Best Western Helen Downtown include a coffee maker and all the essentials for a comfortable stay. Each one features a flat-screen TV with cable channels, as well as a private en suite. A private balcony, a rollaway bed and a refrigerator are also available to guests.
The hotel provides easy access to Nacoochee Mound. Guests can also visit Anna Ruby Falls.
Basics
Accessibility and suitability
Bathroom
Services and conveniences
Dining
Pool and spa
Media and entertainment
Outdoor
Things to do
General
Parking and transportation
Laundry
Bedroom
Workspace
Family friendly
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the amenities offered at SureStay Hotel by Best Western Helen Downtown?
SureStay Hotel by Best Western Helen Downtown offers amenities such as a heated pool, express check-out, room service, free parking, and complimentary breakfast.
What can guests expect from the rooms at SureStay Hotel by Best Western Helen Downtown?
The rooms at SureStay Hotel by Best Western Helen Downtown include essentials for a comfortable stay, such as a coffee maker, flat-screen TV with cable channels, private en suite, and some rooms also feature a private balcony, rollaway bed, and refrigerator.
When is the best time to visit SureStay Hotel by Best Western Helen Downtown?
The high season at SureStay Hotel by Best Western Helen Downtown is in September, offering a great time to enjoy the location and amenities. However, it's advisable to be mindful of potential high demand during this time.
What are guests saying about the cleanliness of SureStay Hotel by Best Western Helen Downtown?
Guests have praised the hotel for being very clean and the staff for maintaining a clean environment. However, some guests have mentioned concerns about the cleanliness of the rooms and facilities.
How is the customer service at SureStay Hotel by Best Western Helen Downtown?
Guests have described the staff as friendly, accommodating, and helpful. However, some guests have expressed dissatisfaction with certain aspects of the customer service.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from the Huddle House
Some guests mentioned that rooms near the Huddle House could be noisy, so consider requesting a room away from this area for a quieter stay.
Consider Bringing Your Own Toiletries
A few guests noted that the hotel's toiletries were not provided, so it might be helpful to bring your own shampoo, conditioner, and soap.
Check Room Amenities
Before booking, ensure that the room amenities, such as the jacuzzi tub, are in good condition, as a few guests reported issues with cleanliness and functionality.
Plan for High Season Visits
If you prefer a quieter experience, consider visiting in June, which is considered the low season, to avoid the higher crowds and prices of September, the high season.
Request Side-by-Side Rooms in Advance
If you need side-by-side rooms, it's advisable to request them well in advance to ensure that you are accommodated accordingly, as some guests experienced rooms quite far apart despite their request.
Bring Earplugs for Noise Reduction
As the walls were reported to be thin, bringing earplugs might help reduce noise disturbances from neighboring rooms.
Double-Check Room Readiness
Some guests experienced delays in room readiness during check-in, so it's recommended to double-check the room's readiness before settling in to avoid any inconvenience.
Verify Pool Availability
If the pool is an important amenity for your stay, it's advisable to verify its availability in advance, as a few guests were disappointed to find it closed during their visit.
Consider Bringing Your Own Breakfast Items
While the continental breakfast was generally well-received, some guests found it lacking, so bringing your own breakfast items might be a good idea if you have specific preferences.
Manage Expectations for Room Rates
A few guests felt that the room rates were high for the overall experience, so it's helpful to manage expectations regarding the pricing in relation to the offered amenities and services.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | February |
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High season | August |
Average price (weeknight) | $125 |
Average price (weekend night) | $144 |
Value for money | 8.4 |
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Distance to city center | 0.3 mi |