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The deluxe rooms are huge! The staff was always smiling and friendly even when not engaged with a guest. The hotel was nicely updated and very clean. The breakfast selection could have been better.
My students loved it, and myself as well. Breakfast was good, and rooms were excellent and luxurious under affordable prices.
An older property, but well maintained with a very polite, helpful staff. Small room, but adequate for a short stay and the bed was very comfortable. If you are a light sleeper, make sure your is away from the train tracks.
Staff were friendly upon arrival and throughout my stay. I was not expecting much from the room given the price but was pleasantly surprised. It was clean, spacious and had everything I needed.
Room was clean, location was great, bed was fairly comfortable.
Basic room for a good price. Condition of the room was very nice and staff was friendly. No fridge or coffee maker and very basic tv channels. No continental breakfast.
Close to city and many restaurants No microwave
Room darkener shades worked well. It was a non-smoking room but it smelled of smoke.
This place is conveniently located right off the highway with close distance to restaurants. The price for the stay was very reasonable. Missing microwave and refrigerator..
The room was mostly clean (aside from spots on the towels), the bed was comfortable, room was quiet, and the water pressure was awesome. When I showed up to check in, my reservation had no proof of payment through Kayak and there was some strange name on my account along with someone else's card # (I guess Kayak reserves under their own card and name), so I had to find my confirmation emails proving I was paid in full and sign a form to that effect. The staff at the Red Roof Inn were very nice, but Kayak's customer service line went unanswered.
The rooms were good but no microwaves or refrigerator... But the stay was good No microwaves nor refrigerator
Looks like the rooms were updated and new. Clean and inviting High along the top of one of the walls was a long heating type register which looked dirty. Perhaps new paint would fix it up a bit.
Rooms are very clean & comfortable. Our room was small with no refrigerator. No breakfast (only coffee).
Food was surprisingly good, the front desk staff was courteous and prompt,and the parking was convenient. The location is also fine, approximately 5 minutes off of I90. The bed was not working properly, which led to a very uncomfortable night's sleep. Maintenance staff was incredibly dismissive and rude. There are enough good hotel brands between I90 and Utica that You shouldn't bother with this one.
Qwerkiness, the style and setting. The welcoming staff. No but it would be nice to have a comfortable sitting area in the reception area .
Our 2nd stay at the Overlook Mansion. It reminds me of staying in castles in England and Scotland.
Absolutely spectacular. Service, service, service - a lost art in too many places - the team at the Overlook Mansion - Jamie, Steve, Jim, Sherry and Bellagio from the moment we arrived - from the best breakfast to the last evening cocktail wonderful!! We couldn't stay longer - we already miss the grandeur and comfort of our room overlooking Little Falls and the thoughtful dining recommendations - one great unexpected experience after another!!
It was the closet I think I will ever get to the 'Downton Abbey ' experience. It was like rooming in a castle. Don't be fooled by the outside appearance as it could do with some sprucing up a bit. I still cannot believe how clean the floors were. The wate pressue can be a little iffy when taking a shower.
The building and grounds are beautiful. The staff was more than accommodating and the breakfast was very nice. Everything was extremely clean and well appointed. The shower head was short. I am 6'2' and the shower head was about chest level. The hot water was not steady.
Hard to say what I liked best: the breakfasts were incredible. I also loved the house, a gilded-era Upstate NY mansion.
It was 'charming'--from the grand lobby to the chandeliers.... Terrible choice for a business traveler. Despite saying the hotel has wireless, it was not functional. The front desk told me that it was 'spotty.' When 'spotty' means that I don't have a wireless signal the entire time, that means there's no wireless.
Bed was very comfortable. It the bedding and curtains are dated, the tub and grout needed replacing as well as the shower head, it has an old tv that is very small in comparison to the large room.
This guest did not leave comments about this hotel.
The decor in room is a little dated but well maintained
within walking distance to the event that we were attending no comment
Location, historic property Needs tv upgrades
Oh the amazing breakfast! & history about the hotel. Plus some rumors of the hotel being haunted. :) Not any
Manager listened and acted upon my complaints. With the exception of what follows in the next category, all was cool. It seems the restaurant is contracted out to another company and this is resulting in a problem for the hotel. The bartender was horrible, and that includes being rude. She should be fired. The same for the woman who seats guests for breakfast.
Bathroom was nice and bright and had nice mirrors. The main area could have more light. Could have nicer pillows. The vent in the bathroom had some mold on it.
The unique feel and features of this hotel, I still can't believe this place retained and maintained the original marble pillars and mosaic tile floor from the 1912! I don't mind that Hotel Utica was bought by Marriott, I do mind that everything that was unique to this place is being changed to be just like every other major hotel chain. I returned to this hotel during my travels upstate because of its uniqueness.
THE OLD CHARACTER AND LOCATION THERE WAS NO HEAT IN THE HOTEL. THE 1ST ROOM THEY GAVE ME WAS ABSOULUTLY COLD. I WENT DOWN STAIRS AND REQUESTED ANOTHER ROOM ONLY TO FIND IT WAS JUST AS COLD. EVERYONE AT THE LOBBY BAR HAD COATS ON. DURING CHECK OUT THEY DID NOT EVEN OFFER AN APOLOGY.
Room was very nice,clean and neat. Employee was very nice at check-in,fixing a mistake I had made with booking Breakfast leaves a lot to be desired,not much choice and very unimaginative. Could use more protein choices
Comfortable room, bottom floor. Heat was ON when we got in...thank you!!! Temperature outside= -5.... The room was clean, bathroom was clean, it was quiet all night.
On a cross country road trip with my kids. I booked around me and it ended up being an hour in the other direction. They would not move is to a closer hotel or refund. Very shady people hanging outside smoking and drinking. Called the front desks twice and no one did anything. The door lock would not work and the safety latch was broken off. The Ac was not blowing cold air and was very loud. The beds were unconfertalbe and the pillows where the smallest work out things ever. The tv only got 2 channels one was a local advertising and the other was not clear
The welcome and registration were upbeat and helpful. Room well equipped.
Everything was clean looking and comfortable. Staff was friendly. However, I got several bad spider bites on my arms, neck and face that are now very itchy and swollen. Bed closer to window, room 220. I didn't tell the front desk in the morning, but thought I'd share after the review request email. Spider bites, itch and swollen
Because we changed rooms after our first night, I need to give two sets of ratings to question 2. For night 1, they're good, poor, poor, poor, mediocre and poor. For nights two and 3, they're good, good, mediocre, poor, good and poor. We had a VERY disappointing stay at The Lake House Lodge. We made our reservation more than 3.5 months before our arrival date, but when we arrived, we were escorted to a separate building that I'll describe as a bunk house, more than a mile from the lodge and the lake. Our first-night room was small and cold with a tiny bathroom. There was no trash can, no wash cloths (though I scavenged the building and found some) and the TV was a 13" computer monitor (being a hockey fan, I wanted to watch the Stanley Cup playoff game, and doing so on that TV was totally unsatisfactory). In short, it was the worst accommodation I've ever experienced. The next morning, the owner gave us our choice of rooms for our remaining two nights and we found a much better one. It was, however, still in the bunk house away from the lake, not the lodge. She also said that she'd give us dinner at the lodge to compensate for the night before and we had a nice dinner in the dining room overlooking the lake at sunset our last night. Since we paid for the accommodations in advance and felt that being put in the bunk house was less than what we paid for (and with the free dinner only compensating us for the first night debacle), I e-mailed the owner on June 4 saying I thought a partial refund or a free night on a subsequent visit (the lodge would be a wonderful place to visit in autumn when the leaves are changing) would be appropriate compensation for being housed in the bunk house rather than the lake house for nights 2 & 3. I felt that if I'd gotten a satisfactory, good-faith response, I'd chalk it up to experience and consider myself a satisfied (albeit minimally) customer. As it turns out, though, I've gotten no response, so I remain a dissatisfied customer.
It is an old boarding house, but each room had its own bathroom. It was clean and the bed was just fine. The price was on the low end for the neighborhood. We got what we paid for. We needed a place to stay and it worked out just fine. There was no lake in sight. It was more of a youth hostel type of place.
Dated yet quaint
That it was not a chain-hotel? I like to support local businesses, but this place left a lot to be desired. I knew that this place was going to be a bit rustic, but for the prices of other rooms in the area-- we were up for the adventure! I was travelling with my wife and in-laws-- we were spending the weekend doing Cooperstown. First, I received a text message on my phone around 9:20pm telling me that I needed to check in by 10pm and also telling me to go to an address different than the one that I thought I had booked at. We were sent to a place that was NOT on the lake as advertised...and since when does someone get to tell me WHEN I need to check in?? This was nothing I had ever experienced before... We arrived about 9:45 (we were on our way already). Not sure what would have happened if we pulled in after 10. (we were the only people there that night). Upon arrival, we were greeted by an elderly woman along with a rather scruffy, biker type looking guy smoking on the porch. She then had two younger girls escort us to our rooms. (Perhaps they were exchange students). The rooms were rustic just as expected, but worked. We were never asked to sign anything, no one ever looked at my ID...it was a very twilight-zone experience. That being said, the beds were comfy, there was a continental breakfast, and the AC worked. We weren't looking for much more this particular weekend...We left by 9am and didn't come back until after 9pm every night. I would not go back.
Decent breakfast. Way too expensive for what it was. Hallway was hot and awkward.
The room and bathroom were clean, check in/out was easy, and access to the highway was very close (which was what I was looking for). The complimentary breakfast was also a nice touch and convenient.
Everything was very nice. Staff friendly and courteous, room set up comfortable and clean, great location off thruway( restaurants in walking distance), surprisingly nice breakfast selection .
bathroom/shower well done; breakfast well received. add a wastebasket in the sleeping area
Front desk people were sharp very poor experience with the wifi Shut me down twice while I was doing a webex demostration Not good
The Hotel was reasonably close to the Glimmerglass Festival. The condition of the room was pretty poor. The room smelled absoluitely awful; we bought an air freshener to try reduce the odor. The shower doors were impossible to move without coming off the track. The cold water line wasn't connected to the sink.
Location The bullet hole in the window was different. It needs updates.
The heat worked and was controlled from the room. The cheapest possible option. Room wasn't clean. No food or coffee in the morning. Lots of ways for bugs to get into the room.
Nothing Most disgusting room I have ever been in. The bathrooms were filthy with hair in the shower and on floors, no soap or cups, room was not vacuumed with garbage under the bed. I don't believe the sheets were changed. There was no continental breakfast.
Cost of room was about $54 w/ tax through site. Owner was a wonderful, nice gentleman. Location is right off Exit 31 ramp so you can't ask for better convenience. Furniture, shower, dresser all desperately needed updates. I asked for a non-smoking room. The room itself was non-smoking but the bathroom reeked of smoke. I'm not sure if it was the vent or the room itself but it was overwhelming. The room I was in was joining to the room next door. The walls/door were so thin that I heard everything on the neighbor's TV and them laughing. Also the room above mine was apparently moving furniture all night as I kept hearing loud thuds. I have upstairs neighbors at home also, so I was kind of looking forward to NOT being woken up by loud thuds/banging on the floor...oh well.
Cheap, but you get what you pay for. Checked in to this place around 6pm. As we walked up the stairs to our second floor room I noticed a smoke smell. As we walked down the hallway i recognized the smell as marijuana. The place is very old and run down. In dire need of a facelift. After entering the room and seeing stains on the furniture and floor we turned around and left to get some dinner. While out I stopped across the street at a Red Roof Inn and found a room. We went back to Scottish and got our stuff and left. Very shabby.