Hinckley Hotels

Clean comfortable beds. No other good points. No bathroom towel rail, or working fan. Water luke warm, washbasin minute, shower flow poor and no c.h. in mornings. No chair or wardrobe in room. TV didn't work. Dirty socks left in one drawer. Generally shabby - tea/coffee stains, chipped paintwork, one drawer handle missing, venetian blinds broken, stained waste bin not emptied during our stay, or tea/coffee supplies replenished.

Good location, clean room, friendly staff Shower cubicle too small

Adequate room with shower, hot running water; good breakfast for £5. The establishment were not open till 5pm on day of arrival. Active hotels said 'dogs allowed by arrangement' I mentioned fact in my booking; however when I checked in I was told 'dogs not allowed' though the owner relented.

Good beer - Marston's Pedigree. Clean and tidy room. OK for £29.50 but very basic. Friendly staff who could achieve so much more with a little more effort and attention. 1. The postcode shown was for the landlords house - not the pub. search for Churh Street. 2. I wanted an evening meal and they weren't serving them. I did get complementary sausage and chips after the quiz which was OK. 3. I wanted breakkfast but was told I should have pre-ordered it when I booked. There was no facility to do this. It showed as a £7 additional charge on the room details. They needed to bring in staff to do breakfast so I didn't get any. 4. Thin walls - kept awake by snoring neighbour. 5. Tiny wash basin - no soap

Nice beer in the pub. The lodge at this 'hotel' was a portakabin that was damp. My mate joked about it being his room when we arrived in the car park. He stopped laughing when they gave him the key! Also, I have never been to a 'hotel' that does not serve food. There was no food on offer at all even though I arrived before 5:00 p.m. Breakfast was not available either. It would have been if I had booked it when I booked the room. This was not made clear on the booking.com website.

Value for money evening meal. Friendly atmosphere. 1. On querying breakfast time I was told I could not have breakfast as I had not requested it at time of booking. However, the online booking procedure did not specify this requirement. It did refer to the cost of breakfast .. giving the impression that it would be available. 2. Although this next point was not important to me personally, it would concern some guests. The landlord and landlady do not live on the premises. I was the only guest, and so I was alone in the Red Lion overnight.

Value for money No food available on the evening and only pay and display parking on site even though when booked it said that food and free parking was available

convinient central location no

nothing The quality of this hotel was very poor, its badly needs modernising, the heating did not work and the food was poor.

Very close to shops and services - within 5 minutes walk of the main shopping area. Had no key for my room so I had to be let in by hotel staff each time. Got held up at reception as somebody was being quite forthright in asking for rooms to be swapped around. As I was the only other person waiting I feel I should have been served first so that the receptionist could go back to the more complicated complaint. Lift was broken and kept stopping on floor 5. Windows are complicated which could be an issue in summer.

Leaving Website states Carpark, there is no carpark at the hotel, I had to use a pay and display 6 minutes walk away. Room was very poorly maintained. No vending machine in operation so could not get a snack on arrival at 11pm. Breakfast was luke warm, just passable but not worth the £10 charged

In City Centre The shabbiness of the room, and ill fitting, matress and duvet to bed base.

The hotel was convienient for my meeting in coventry, the receptionist was helpful & quick with booking me in, I had to change my room as the first room I was put into smelt damp & musty, the guests in the next room decided to use their jaquzzi bath at 1am in the morning and the noise was horrendous so had very little sleep The was a large que for breakfast -so i had to leave without as I would have missed my meeting if I had stayed in the que

The food, the staff see above

the breakfast's were very good and very good value for money bathroom was very dirty

That it was within easy reach of Birmingham NEC without being in the city. Pleasant surroundings,neatly tucked away from the road. The toilet paper was very cheap and nasty. Something you would expect in a public toilet not a hotel. Breakfast if paid for at the hotel, too expensive. Would book online next time!

beautiful grounds,large room indifferent check in staff

Needed to have some paper work faxed to a customer, not a problem, will do that for you was the reply I got from the front desk, well done I would look at what's on offer food wise, people don't mind paying a bit extra for a larger menue.

Fine,it is good and the service is fine .the only problem is it is too cold inside the room,even if turn the air conditioner to 30degree

Staff helpful and discrete Hotel was cold in places at times toilets on first floor were rather lonely, seemed strange that none on ground floor

The hotel was easy to get to. The room and bed were comfortable. The breakfast buffet was of a very high quality, it's not often that hotel breakfasts are worth the money but this one was. The room had not been vacuumed before I arrived. The room was too hot when I arrived and the air conditioning was set to be 'centrally controlled' so I couldn't change it.

Good value and service

not a lot the food in general and the rooms are dated with the bathroom needing acomplete overhall

The price. Solely the price. There is nothing about this hotel to recommend it. Actually - the barman - really polite and friendly - and proactive at getting sales Check in. The woman saw me walking toward her, and then turned to another member of staff and she asked about some DVDs he was supposed to be getting her. After they finished she turned to me. Despite me introduicing myself, she asked my name for her notes, and then called me Sir throughout, instead of my name. When I called from my room for an iron she said "What?" I asked if she just said "What?" And her reply was "Sorry, didnt hear you." The room s are like staying in an elderly relatives spare room

Not a lot The reception staff very unfriendly. Unable to charge items to my room as I had a debit card, I had to pay for things as I went along. They could not find a room service menu. The price of a glass of lemonade was £1.35!!!!!!!. Very noisy on the A45. I left a menu card out for my breakfast, instead of my breakfast I received a note telling me the price I paid did not include breakfast, so if I really wanted it, I had to telephone and let them know.

filfthy windows

Meal was very good Thin walled rooms, noisy when there are a lot of people staying

Nice breakfast and the hotel was clean The bed matress needed to be changed as we both kept rolling to the center of it over night. The bathroom was very clean but I found the tops of the bedroom furniture were dusty.

quality of food in the restuarant

Excellent food, helpful staff Rooms were tired, poorly maintained, and in need of a refurb.

The location was perfect for the NEC The temperature of the hotel, the room was very hot even when we turned the radiator off in the bedroom, we could not regulate the bathroom radiator. It was a bit uncomfortable

Convenience of position Bed not comfortable

friendliness of staff also beside river location shower facilities were "tired" and need refurbishing

Staff very friendly and nice bar/restaurant Noisy central heating system

Excellent service from all staff. Excellent food and restaurant facilities. Excellent ambience in bar and restaurant area. Spacious room layout. Free wifi and excellent car parking facilities. Felt safe as a single female guest. External light close to the window and only a thin blind meant that the room remained relatively light all night making it difficult to sleep. Pillows thin, hard and uncomfortable. Shower would not fully turn off and could be heard dripping all night - again making it difficult to sleep.

Lovely atmosphere, friendly staff, big rooms. The room could have had a bit more lighting,

catering was good n/a

Facilities

stayed on 3rd floor; room was clean, bed uncomfortable and carpets were dirty; not the usual high standards we are use to here

The standards of the rooms. The price of car parking.

The location was excellent. Hotel was very in every for a hilton Very bad smell through the hotel.. Very dated in every way.