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The location was ideal for us Too big and they struggled to cope at breakfast
My room was of an exceptionally high standard - remote controls did not work though.My evening waiter was an outstanding young man- Sam. Breakfast was very good, very helpful staff in the morning. All the service ladies were smiling and helpful with directions My evening meal was dreadful - dry liver and soft veg, (I ate late at 915pm)- starter was ok. I would not recommend to eat here. My server Sam was very good, polite and attentative.The staff in the spa area need customer service training - I had to interupt their conversation to get attention after 2 minutes, then they pointed in the general direction of the changing rooms without any assistance to me
Hotel and bedroom clean and well decorated, good facilities breakfast area was like feeding time at the zoo. staff were not able to seat at a table. improvement on breakfast staff would have pulled your score for hotel staff to excellent.
The staff made this hotel beak for us, its not often you find people so happy to help you.
The hotel has been extensively refurbished in the past year. Everything very clean and up to date. The rooms were spacious and well appointed. The facilities were excellent. Great value.
it was excellent value for money - had everything you needed especially for an overnight stay No
Room, bed, bathroom, breakfast Bedroom window was difficult to close due to needing repair
Limited evening meal bookings
In City Centre The shabbiness of the room, and ill fitting, matress and duvet to bed base.
The free tea and coffee and the trouser press. The odd stain on the carpet and the increased security on the hotel room door did not seem to work
Leaving Website states Carpark, there is no carpark at the hotel, I had to use a pay and display 6 minutes walk away. Room was very poorly maintained. No vending machine in operation so could not get a snack on arrival at 11pm. Breakfast was luke warm, just passable but not worth the £10 charged
convinient central location no
The size of the room. Doors and frames needed replacing .Also around the bath the sealant needed replacing.
nothing The quality of this hotel was very poor, its badly needs modernising, the heating did not work and the food was poor.
Very close to shops and services - within 5 minutes walk of the main shopping area. Had no key for my room so I had to be let in by hotel staff each time. Got held up at reception as somebody was being quite forthright in asking for rooms to be swapped around. As I was the only other person waiting I feel I should have been served first so that the receptionist could go back to the more complicated complaint. Lift was broken and kept stopping on floor 5. Windows are complicated which could be an issue in summer.
The convenience of being in the City Centre and not being that far from our function. The hotel was excellent in all categories
Easy access to City Centre, breakfast excellent,efficient polite staff No hotel parking
the fact that it was in the town centre and near the bus station which made it easy for me to my business. Nice large room and a good breakfast to start the day.
The hotel staff were extremely efficient and friendly, nothing was too much trouble, the hotel is an exceptional location and eventhough it was a busy weekend the hotel was peaceful and relaxed.
Excellent service from helpful and experienced staff, feature rooms with period furniture were a delight, good choice of food well prepared, and beautiful, well kept gardens.
Very atmospheric - loved the 'Ancient' decor! Much too dark - couldn't see to read in the bedrooms and quite often got lost in the corridors - very confusing in an emergency!
The atmosphere and surroundings, and also the peace and tranquility
Beautiful old Abbey, with decor consistent with old english style. Staff were exceptional Could do with a better hot water system
My stay was very comfortable and relaxed enhanced by the atmosphere and setting of the abbey's history. Most enjoyable and will visit again when opportunity allows.
The setting of this hotel is really special. Located adjacent to a beautiful park with nice walks and woodland it is a great place for spending time relaxing. For me, the darkened medieval atmosphere and interesting decoration is what sets it apart. At £170 for the night, it was the most expensive hotel I've stayed at. But, other than its unique setting and interesting decor, it certainly didn't offer anything else as outstanding as the price. Service was very basic. For instance, no-one to show you to the room, certainly no help to carry your bags. No indication either at check-in or on the paperwork that check-out is 11.00am. Breakfast was included, but as it finished too early for me at 10.00 am this was not sampled. Also, there was pressure to throw me out of the room at 11.00am as this is their (too early) check-out time. Perhaps a visit to the far East for the staff would educate them in the standards that are now expected by international travellers.
The unique nature of the hotel and the staff who were excellent. It was exceptional value for money as well. I will certainly stay there again
The most wonderful hotel we have ever stayed in. Just beautiful. The bill was wrong when first issued. This was corrected very quickly.
It was such a different hotel experince and very intersting from a historical perspective- great price at off peak rates wonderfully quiet, tranquil, excellent food and the staff made you feel very special. A great place to go with a few friends to get away and relax in style. You really need to have a rental car so you can drive around and explore the other areas like Warwick castle
the overall experience was great. Fantastic value for money. Staff friendly and informative. Breakfast was enjoyable and plenty off it. All in all 10 out of 10! Nothing!
The hotel was convienient for my meeting in coventry, the receptionist was helpful & quick with booking me in, I had to change my room as the first room I was put into smelt damp & musty, the guests in the next room decided to use their jaquzzi bath at 1am in the morning and the noise was horrendous so had very little sleep The was a large que for breakfast -so i had to leave without as I would have missed my meeting if I had stayed in the que
That it was within easy reach of Birmingham NEC without being in the city. Pleasant surroundings,neatly tucked away from the road. The toilet paper was very cheap and nasty. Something you would expect in a public toilet not a hotel. Breakfast if paid for at the hotel, too expensive. Would book online next time!
Needed to have some paper work faxed to a customer, not a problem, will do that for you was the reply I got from the front desk, well done I would look at what's on offer food wise, people don't mind paying a bit extra for a larger menue.
receptionist (an Irish lad) was very helpful and extremely efficient. He was an excellent frnt man for the hotel.
beautiful grounds,large room indifferent check in staff
the breakfast's were very good and very good value for money bathroom was very dirty
The food, the staff see above
The breakfast was good. The staff had no time for you.
From the second you set foot through the doors into the foyer, there was a great warmh of welcome as well as a very high standard of cleanliness and attention to detail on the interior design.
The whole experience was brilliant at a brilliant price too
The hotel was easy to get to. The room and bed were comfortable. The breakfast buffet was of a very high quality, it's not often that hotel breakfasts are worth the money but this one was. The room had not been vacuumed before I arrived. The room was too hot when I arrived and the air conditioning was set to be 'centrally controlled' so I couldn't change it.
very friendly and helpful staff, central location
Room was excellent Restauant was fully booked in the evening although plenty of takeout places to choosee from. The staff were really slow in the morning at breakfast too ordered a coffee and then sat there for 10 mins with no one explaining it was self-service and then not knowing how to charge the bill to my room account. Was in a hurry, so really annoying
Nice place and centrally located Room wasn't very warm
Staff helpful and discrete Hotel was cold in places at times toilets on first floor were rather lonely, seemed strange that none on ground floor
Good staff on reception and in breakfast room Room was a bit cold - had to ask for a heater. Toiled for a long time to get internet access - when I queried with reception they said they had to "release" access - which was annoying as I wasted time trying to resolve. Would have been useful if there had been a notice in the room to this effect.
Fine,it is good and the service is fine .the only problem is it is too cold inside the room,even if turn the air conditioner to 30degree
Friendly staff Difficult to struggle through the dorrs from the car park with suitcase, brief case, laptop and handbag!
Good environment and nice golf pitch. I found a spider on my bed.
Due to our experience there was nothing to like apart from the view from the room. Bedspread in room 219 had holes. Went to Cellar Bar late pm prior to dinner - bar was full of 'gents' and very rowdy - eventually gave up and went upstairs with our drinks. Went to dinner to discover that myself and friend were the only females in the restaurant. Although only 7.45pm restaurant very loud as golf parties and stag do's in already - as obviously been drinking 'all afternoon' there behaviour was not suitable to being in a restaurant. Menu disappointing as it had half of the choices on it that the web site gave. Food poor quality - only canteen standard as obviously used to being 'churned' out in high volume for golfers and stags. Trouble in Cellar Bar late at night - drunk tried to intice husband into a fight.
The facilities were ok for the price...ie.Bar / Breakfast. and the hotel is fairly close to the NEC. The hotel staff in the Bar /Front Desk/Restaurant seemed bored and demotivated. There didn't seem to be many people staying at the hotel, so it seemed the were doing 'the minimum'
We found the hotel to be clean and comfortable, it suited all of our needs, and the food was really good, if a little too 'arty' for our tastes.
the swimming pool and facilities
The swimming pool was very good and the man opened it up especially for me as they had listed the opening times wrong. The restaurant had very little menu choice. The bed was extremely uncomfortable. The staff failed to make my wake up call making me late for attendance on our stand at a show at the nec. Not very happy. Was booked for two nights, only stayed the one!
Altho very near centre of Coventry, one would have thought you were in the country. Very friendly staff, fantastic Leisure centre and pool, choice of a restaurant or Cellar bar for food & drinks, very reasonably priced.
Great hotel and leisure club just wished i'd stayed longer to use them ! comfortable clean beds and towels breakfast was great and lots of it, would certainly stay again.had an event at the Motorcycle Museum which was really close. None
Good hotel and good clean room and breakfast nice. I was asked for extra £20 pounds when arriving but it said on website all fees and service charges were included in the room charge but I got it sorted out by a member of my party.
The Leisure facilities and sauna were superb, very clean, with the staff being most helpful. The pool was really good. The reception staff were also very helpful in sorting out a colleague at their sister hotel nearby
Size of room,location of hotel,very comfortable
Excellent service from all staff. Excellent food and restaurant facilities. Excellent ambience in bar and restaurant area. Spacious room layout. Free wifi and excellent car parking facilities. Felt safe as a single female guest. External light close to the window and only a thin blind meant that the room remained relatively light all night making it difficult to sleep. Pillows thin, hard and uncomfortable. Shower would not fully turn off and could be heard dripping all night - again making it difficult to sleep.
Service and Comfort
We loved everything about it, the food, beer and service was excellent. the room was clean and the location is very good for the Birmingham NEC which was the reason why we stayed at The Old Mill. The pub has loads of character as well. We would definitely stay there again There was nothing that we didn't like about it
Staff were very helpful The food, to be avoided at all costs. My partner was served mashed potato that was still frozen.
Lovely atmosphere, friendly staff, big rooms. The room could have had a bit more lighting,
Staff very friendly and nice bar/restaurant Noisy central heating system
friendliness of staff also beside river location shower facilities were "tired" and need refurbishing
The location and setting of the hotel was superb. The room was very spacious and clean. The restaurant had a wonderful ambience and a good selection of food on the menu. Sitting outside, enjoying a drink, on the decking area by the river was very pleasant. The staff were friendly and helpful. I would recommend the hotel to anybody looking for a quiet relaxing break.
very quiet and romantic hotel to stay at stairs going to the rooms were very squeaky late at night
Good breakfast The room we were initially given had not been serviced but that was soon rectified.Also the TV didn't work properly but, again, this was soon recyified.
Great value for money, I paid £39 for this room at short notice. The staff were very friendly, polite and helpful. The location was great for the city centre, which was within walking distance. Very clean hotel lobby and room The shower was a wee bit tricky to turn on/off but otherwise fine
Very good value for money, clean and comfortable, free parking and breakfast was adequate. Recently refurbished. Deffinately recommend this to others.
The hotel was really nice considering it is such a reasonable price. Breakfast in the morning started at 7, but was not ready at 7.. Often took about 10 minutes for everything to come out - so not suitable for those that need to leave early.
Not a great deal to be honest. Arrived at 7pm and told could not have a meal as there was a christmas party, kept awake most of the night by the party goers banging doors screaming and shouting and then arrived for our continental breakfast to see a box of cereal on offer and that was it!! We left at that point and explained to the receptionist the situation and was looked at blankly!!! Most of it, the reception area has obviously been updated and no doubt the rooms are on the cards! Booked the suite and it did not materialise, we had a fairly "old looking" room.
Very friendly staff who were extremely helpful and efficient. The restaurant provided good food and excellant value as did the hotel accomodation. Would thoroughly recommend this hotel and its staff to friends looking to stay in a hotel in this area. None
My room was lovely - spacious and airy and the air conditioning was a Godsend! I was disappointed with the bar staff. I had a drink, moved away from the bar and then returned around an hour later. Unfortunately, my dirty crockery from earlier had still not been cleared away! And the barman was stood behind the bar with no other customers and nothing to do!
Value for money as we booked through a last minute website and with today's prices for hotels of this calibre, we thought it good value. Nothing. All fine (apart from a rowdy party taking place on the Saturday evening!)
The standards of the rooms. The price of car parking.
The hotel is in a quiet location, but well connected and close to the main roads. The facilities are modern and well maintained.
The location was excellent. Hotel was very in every for a hilton Very bad smell through the hotel.. Very dated in every way.
stayed on 3rd floor; room was clean, bed uncomfortable and carpets were dirty; not the usual high standards we are use to here
The hotel staff were extremely helpful with any queries and they very very friendly.
the retail close by some things
catering was good n/a
Meal was very good Thin walled rooms, noisy when there are a lot of people staying
The friendliness of the staff
Very friendly welcome - in fact all staff were very friendly and helpful. The room was very clean and comfortable and the food was excellent. A very minor quibble is that the bar didn't open until 6.30. The TV was very small but otherwise, no negatives.
Convenience of position Bed not comfortable
Nice breakfast and the hotel was clean The bed matress needed to be changed as we both kept rolling to the center of it over night. The bathroom was very clean but I found the tops of the bedroom furniture were dusty.
quality of food in the restuarant
The location was perfect for the NEC The temperature of the hotel, the room was very hot even when we turned the radiator off in the bedroom, we could not regulate the bathroom radiator. It was a bit uncomfortable
Superb room and facilities, would recommend the restaurant.
Excellent food, helpful staff Rooms were tired, poorly maintained, and in need of a refurb.
Reception and dining room staff were friendly and helpful. This is 2nd time I have stayed as it's convenient for the NEC. It's quiet, easy access to M42, Birmingham airport. I shall stay again.
High quality feel to the room, quality textiles and linen. Excellent bed. Food first class. Will definately stay again. Although my room was beutifully finnished it was rather small - room 26. Brealfast service a little casual.
Great on-site restaurant Parking behind hotel is difficult to find on arrival and has narrow spaces
Absolutely superb idea mixing the hotel with a Loch Fyne restaurant. Excellent evening meal and superb kippers for breakfast. Couldn't believe some people were having bacon and eggs! Can't think of any.
The hotel is ideally situated for my needs. It is pleasant, comfortable and quiet. Only a small point but it would be nice to be able to switch off the bedside lamp with a switch on the lamp rather than having to reach through the bedside table and switch off the power from the socket.
Excellent room, clean, comfortable. Modern but plenty of character. Friendly helpful staff. Excellent food, dinner and breakfast. Not enough milk with tea-making kit. Motion detector in bathroom needs to be more sensitive to prevent blackouts. Don't need "muzak" at breakfast!
The superb resraurant with excellent service and value I have none
Beautiful characteristic building, clean modern bedrooms, polite and helpful staff, great seafood restaurant, very close to Kenilworth Castle, close to many other great bars, restaurants and pubs. I eventually had to leave.
We stayed here when dropping our son off at Warwick Uni. Very convenient for uni, and nice part of the world. Hotel is small but rooms are clean and well designed and restaurant is good. Particularly found the staff professional and relaxed. A good team. We have already booked our return.
Comfortable bed, good breakfast.
Good value and service
Not a lot The reception staff very unfriendly. Unable to charge items to my room as I had a debit card, I had to pay for things as I went along. They could not find a room service menu. The price of a glass of lemonade was £1.35!!!!!!!. Very noisy on the A45. I left a menu card out for my breakfast, instead of my breakfast I received a note telling me the price I paid did not include breakfast, so if I really wanted it, I had to telephone and let them know.
Good Value for money untidy car park
The bed was comfortable TV was not great and wasn't freeview
The price. Solely the price. There is nothing about this hotel to recommend it. Actually - the barman - really polite and friendly - and proactive at getting sales Check in. The woman saw me walking toward her, and then turned to another member of staff and she asked about some DVDs he was supposed to be getting her. After they finished she turned to me. Despite me introduicing myself, she asked my name for her notes, and then called me Sir throughout, instead of my name. When I called from my room for an iron she said "What?" I asked if she just said "What?" And her reply was "Sorry, didnt hear you." The room s are like staying in an elderly relatives spare room
staff were friendly
Easy parking, very clean, friendly staff, The restaurant was very small conscidering the amount of rooms,,as there was a load of coaches the restaurant was working on a shift basis and I was asked to come back later ( I was famished)..I ended up going to the local Harvester about 5 minutes away which was excellent and very cheep...probably better than the restaurant.
not a lot the food in general and the rooms are dated with the bathroom needing acomplete overhall
The staff were extremely helpful & friendly nothing was to much trouble the matress on my bed was an unbelievable experience just like being in a tree that would not stop moving I am sure all the springs that were covered with a thin piece of cotton were not joined together the whole thing just quivered I was terrified to lay down in case I fell out
the room the arrangements at breakfast
Great value, clean and well equipped rooms, excellent restaurant and bars. Welcoming reception staff
Breakfast & Dinner very good Good hairdryer in useful position No drawers in room
Nice hotel good food, nice bar. My top floor room had no cold water in the morning
thee relaxed atmosphere
Very comfortable hotel and extremly attentive staff - would definately book again Breakfast great but evening meals very expensive and only one meal choice for vegetarians !!!
This hotel amazed me and my friend when we stayed for one night.The facillities were more like a 5* rating, very large room with large plasma tv's. We spent afew hour in the spa to relax,afew drinks by the fire in the bar and found that the buffet breakfast was fantastic. We will certainly be booking here again for next year the room price was unbeatable in the area. nothing at all.
Excellent food served by charming staff The rooms were very hot becuase it was not possible to open the window fully. This made sleeping rather difficult.
Friendly staff, good food, and nice indoor pool.
Access to gym, pool and spa facilities.
The swimming pool facilities were good. The bar service was poor and the size of the meal was poor value for money. There did not appear to be enough staff for the size of the hotel. The record of our booking was not on computer and they blamed the booking company which was very unprofessional. Also wrongly stated I was room only and not bed and breakfast.
lovely tranquil setting and good standard of facilities and food.
Staff reacted well to setbacks. Very nice room (albeit next to car park), but some lights didn't work. Excellent swimming pool. Our room was for disabled people, and had no shower facility and an awkward bathtub. There was no TV remote or tea/coffe making facilities, but staff quickly remedied this. Directions for getting to hotel need to be reviewed.
easy access to major cities and tourist locations, eg Stratford the bar was unusable as there was a wedding reception and for most of the evening only had one bar man serving, hence very slow service.
I wasnt happy with the first room they provided, but they gave me an upgrade without fuss. the second room was lovely, and the spa was well appointed The standard rooms were small and needed updating.
Setting and atmosphere. Very slow bar service. No draught beers or lagers available, apparently sold out. Beer was obtained by the manager after I complained.
food / room service was good heating was broken, hairs on the bathroom floor and carpet grubby
The geography of the hotel with steps and stairs made it difficult to move luggage around. I have a case on wheels like many to save carrying. I thought that email assess in an improved and upgraded hotel was poor only really being available in the common areas.
Very clean Very poor service especially in bar
Ease of booking through this web site The food standards have dropped. Charging for WiFi access which didn't actually work. Pre-authorising my credit card for "added incidentals" which apparently is for "my convenience"
Because I was down for a wedding the hotel was suitable for a function tobe held in.
The Hotel rooms and surroundings were nice and comfortable. The bar staff and reception were helpful and efficient. There was a great atmosphere in the bar. Food was excellent and plentiful. Good locatiton too The restaraunt staff were poor. Particularly at breakfast time. There did not seem to be any maagement present at breakfast time and staff had no interest in making sure you were looked after. 2 mornings we had to ask for basics like cups for our coffee, milk, knives and forks. The staff did not respond pleasantly to this, like it was too much work for them. I did notice a change on Monday morning when we were looked after very well but the staff were also different.
Ease of checking in and out. The location was ideal for our purpose. However the pool was too crowded to use during our stay.
The Hotel was well situated for our needs with very friendly and helpful staff, a good restaurant and excellent value.
Comfy beds and good breakfast staff friendly Could not find second towel and tea, coffee and kettle kept in a draw
when we arrived there was a queue, only one person on reception,but very friendly. no sheets for the wee ones bed, asked 3 times for sheets to be put in her room, she ended up sleeping on a bare mattress, not impressed, nice pub food but took forever to come.
Not all the staff were helpful or polite.
Ease of booking in, room size, location for arranged meal near NEC. Thickness of walls which moved everytime adjacent room slammed door in early hours, shower over bath always dangerous if slip (has happended in Austria-still hurts) - shower cubicle better, bed not stable so creak/move with every twist or turn, mini bar be handy but not specified on booking so aware not available. paper requested when we were prompted but no show up to check out time - issued free when leaving which nice touch as bill paid at that stage
Quiet area of Coventry, nice and peaceful after the hustle and bustle of the 'city areas'. We had a large room with a large, very comfortable bed. Having checked in, we entered our room to discover a 'bomb site' (the room had not been made up after the previous occupant). We were upgraded to a better room but the hotel had two rather disappointing points that should be addressed ... The corridors were 'littered' with the remnants of peoples food and drink from their rooms (and these items stayed outside of the rooms, in the corridors, overnight and were still there the next mid morning) ... and ... the hotel is understaffed, there was a painfully slow wait for breakfast and checking out.
The hotel was light and modern. The room was quiet, clean and comfortable. The breakfast choice was very good Staff polite and eficient.
The Attitude of the staff was excellent, I was going to write a letter to you to say this. we were very pleasantly surprised with the Hotel and will definately use Holiday Inn again for any future trips
Not a lot Reception staff, Food.
Booking.Com had not forwarded the correct reservation details to the Holiday Inn Coventry.A morning paper was ordered but not left outside room and only received on checking out at midday.
good staff, good food, would highly recommend this hotel no
A lovely hotel with a relaxed atmosphere. Having to leave. The bar & food prices we felt were a little expensive for our household income of £19k.
Good restaurant / bar for cost of room. Overall very nice hotel for money
location was good, staff were very helpful and friendly.
Easy to find, conveniently located close to motorway
The staff were really nice and helpful Nothing
Clean confortable room, very good value weekend rate, good breakfast in attractive conservatory. Pleasant helpful staff. Accomodation building typical of a conference venue and the main building apart lacking any character.
Very friendly staff. Excellent breakfast. Good value for money. Our room did not reflect the rooms advertised on the web site and this was a huge disappointment. Sauna not working.
Wonderful setting, good value for money. Good facilities. The furniture in the room was very basic and looked cheap. Booked double room for 2 people, yet bed pushed against wall, so not very practical for 2.
stayed at hotel after a wedding that took place there. found the staff helpful and friendly and food was exellent. none
Quiet, polite staff. My wife complained that the bed was too soft
Lovely room with plenty of hot water and contempory products. Excellent quality towels and very comfortable bed. We were impressed with the ipod dock as well. Polite staff which contributed to a brilliant evening at a wedding reception. We were a little disappointed that we weren't informed of the sauna/gym facilities as we would have loved to have taken advantage of these. Perhaps pointing this out on booking confirmations would be a good idea as we didn't have time to look at your web site.
the site was excellent and just a sort distance from town
The staff were very attentive and nothing was to much trouble. They ar a credit to teh hotel and company. PLease pass on my comments.
The main hotel part. The acccommodation being outside. It felt like you were going to a swimming pool.
Friendly staff, good locality
Very quiet hotel, well-built roads in the vicinity, no-noise, perfect for relaxation and walks in nature, very decently equipped rooms, very friendly staff, highly recommended. -
very basic room for the money also very noisy at night , value for money very poor
Bar decor, food, welcome
I booked the hotel to celebrate my husbands 40th birthday, it was a surprise party and we had 26 guests, all the staff went out of their way to make sure that my husband was not aware and they made the evening one to remember. the service and food were fantastic
Good semi-rural location, low cost, friendly and helpful staff. The windows open fully. Free wi-fi. They have a function on Friday nights that costs extra, even for guests. Some downstairs rooms overlooked.
Warm friendly staff, breakfast very tasty (but no grilled tomotoes!) Generally very good - we would visit again. Some small but important niggles:- cheap toilet paper, hook behind bathroom door really cheap looking, shower head of poor quality, carpet in lounge/dining room far to busy (pattern made me feel sick). No Sunday papers. Pillow on bed very flat and synthetic.
Lovely place felt v peaceful Menu needs a re think
Food was excellent
Nice bar. Good reasonably priced food. Staff courteous and helpful Shower was a bit weak but otherwise no complaints