Wellness Hotel Diamant

Good food and service

- fan from aircon or recuperation unit runs all night even when you turn the unit off. Quite annoying - darkening blind only for half a window..bright light from across the window isn't helping a good sleep - chlorium in the pool. 5 star hotel deserves salt in water - when you book a room with two adults and a kid you get only a choice of two separate rooms (double the price). Our kid is 4..

The whole pool area

Very nice new modern hotel. Very good food. Great swimming pool and jacuzzi. Comfortable bed.

The first impression wasn't good. When you come to a 5 star hotel you expect nice, professional and friendly approach from the staff at the reception. We were really disappointed. The porter was sooo nice to us. But the receptionists were so unprofessional, not smiling, not much helpful. Sort of I don't care about you. When you spend so much money for the hotel you want to feel welcomed and you expect the best service. In this case you feel like bothering the staff with your presence. I think the employees at the reception just don't understand how important is their role, they are the first impression of the hotel that you get. I cannot recommend this hotel. Unfortunately it is not worth the money and not a 5 star standard I am used to.

Location was good in terms of geography and we traveled from there to different locations. Breakfast was very rich and good (except for the coffee), room spacious and clean with comfortable enough beds and linen. We would prefer a walk in shower but as it was a shower in a bath was OK. We loved the Jacuzzi at the end of each day. Should also mention that they provide free parking which was excellent to us, and wi-fi without a nagging password. I should also mention a nice welcome drink- all in all not a bad stay.

The hotel grounds were not so inspiring, on a main road with no garden outside area except for the paved entrance itself. the wellness center was good but no personal touch was ever offered or advice on treatments. very strange. we missed a coffee/tea corner in the room which oddly enough, we were told only suites get to have it. Not suited for that level of a hotel- such a bother to looks for a kettle and cups and tea bags, not to mention spoon sugar and the lot. Do yourself a favor - customer service - and take care to have this in each room for the nice welcoming feelings it gives your guests. so petty to have it in suites only!