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Very good and friendly staff, they made a beautifull small breakfast for me on request at 5.30 in the morning! They also have the best strawberries on their farm I have ever had in my life! Very spacious rooms, good bed, good tv's, very nice shower. All in all a very nice place to stay! Only small minus was the lack of airconditioning in the room, that would have made the stay perfect.
Everything! The owner was extremely helpful and friendly and recommended a super restaurant in town( only 3 mins away by car). The guesthouse was super-modern located in a working farm. It was a delightful place to stay - I wish we had longer than one night!
Smoking; if the smoking guests can be put on one floor and the non-smoking guests on another, that would be great. It is kind of hard to wake up to smoker's smoke coming from the next room. Other than that, my stay was good.
Hotel staff helpful,friendly and efficient.
This hotel is close to Hockenheimring for the f1 Grand Prix which was the purpose of my stay. The hotel supplied packed lunches for the race weekend and the breakfast times were early enough for guests who were atttending the race. This is excellent. Staff were extremely helpful in supplying directions etc. For anyone wishing to attend a Grand Prix at Hockeheimring this hotel is perfect. Bar facilities were poor.
The two women at the front desk - morning and afternoon shifts were fantastic. The morning staff went out of her way to assist me with dealing with the airline for my missing luggage. She pursued them for two days and got me my luggage. Without her help I am certain that it would not have shown up. The afternoon staff were very helpful when the bag did appear.
Hockenheim is closed to our next itinerary. No airconditioned room and no bath. Fair enough as it was cold at night when we stayed. So at least it was not a warm sunny day.
The free parking of the hotel is one of the advantages as also the existance of a fast food next to it (mc donalds). I only spend a night at this hotel after my visit to heidelberg which is not very far. at night I needed a doctor because I didhn't feel ok and the reception called immediately one to come over my room.
Friendly, pleasant staff. Ideal location to explore this corner of Germany. The Friday and Saturday nights were the weekend of the German F1 Grand Prix and because of this the prices were excessive.
The hotel and the breakfast area was crowded with people from India, which made it for me less pleasant to eat.
Nearby the circuit for racing It is already booked years in advance during raceweekends
staff, breakfast, shower, and the brilliant German habit of putting decent drinks machines in the hallways.
good location close to the altstadt, very nice room and excellent bar with a big screen for sports
the air conditioning was not working, we complained 5 times and instead of telling us it was out of order, apparently for some time, we were told that they were adjusting the temperaure to 0 degrees C, which of course didnt work! we received different excuses, technicians not available, other rooms had the same problem etc
loved those mosaic tile heated lounges. they were really incredible after a cold day of visiting heidelberg thermostat on furnace still kept room to warm. perhaps going to digital would be easier to work.
For whatever reason best know to the hotel, we paid for a regular double room through the site, and ended up with a suite. I am sure that we were just very very lucky, but the hotel is fantastic. The rooms that we saw are all to a high specification and the staff are very helpful. As a little tip the rooms are over 30 Euros cheaper if you specify no breakfast. It is a bit of a walk to the old town, 20 minutes, but it really isn't that big a deal and should not put you off.
Hotel was very nice looking from the front desk. I really hoped I could stay there. Staff was helpful and made sure I was as taken care of as I could be for the situation I booked only to turn up and find that their was no availability so I was shipped to another hotel that was not as nice.
Convenience of underground car park When arriving by car not too easy to see the entrance, which if you pass it involves a tricky manoeuvre - I nearly had an accident
Breakfast buffet. Very good and much better than similarly priced breakfast from Leonardo hotels nearby.
Great city; very friendly and convenient to all. Also has great beer! All good
Modern, comfortable, well-maintained About ten minutes walk to the old town: for sightseeing something closer might have been better.
Large room, convenient location directly between the HBF and Altstadt Way too expensive for a basic room
I had to stay in a smoking room despite having notified weeks in advance that i was a non smoker! very displeasant experience!
buffet breakfast, efficient service, polite manner, great locaton, great facilities. wifi was terrible, when our power went out reception didn't do anything about it until i asked 3 times.
Very helpful staff and excellent location
Nice and clean room. Easy access to public transportation. There are restaurants and shops when you walk across the street.
The central location, and elegant feel. Breakfast price. Although the food was great, I felt it was overpriced.
Facilities are outstanding, great pool area. Checked in a 1400, tried to make a reservation to the restaurant only to be told that is was already booked/reserved by an entire group. Parking is expensive, but I've always complained about it and it will never change.
Nice breakfast and friendly staff. Our overall stay was great since the staff and the room quality (despite the narrow bed) were of a great value. Spa a bit outdated and slippery due to the type of tiles. Bad service in the spa.
location noise from pumps?or heating/cooling equipment
The room was spectacular! Very comfortable, well furnished- amazing night sleep! the spa area was very nice- very clean and large enough to accommodate everyone without feeling crowded. it was quite close to the city and very accessible by car from the motorway. The breakfast was ridiculously over priced! We didn't try it but were quite insulted that in such a nice hotel they have the audacity to charge that much for some bread and eggs! The parking as well was ridiculous especially because from Saturday afternoon until monday morning its free to park on the street (highly recommended).
It has all that you need as restaurant, bar and a excellent spa. Our room was a litle small and do not has captain bell to help us with the luggage
It's location to the shopping center & attractions, also the very friendly & helpful staff, along with the clean lesure facilities.
The room was spacious, the breakfast was very good.
Staff very friendly and efficient Poor location if you want to go into the city
Staff was very hepful and polite, hotel was very clean
confusion and expensive brekfast expensive brekfast 15 euro person in not came again
you need a car if you stay there...
It is clean and quiet. There is no lift. We have to carry our luggage to go upstairs.
It was clean and quiet. Room was small as compared to others I stayed in. Did not like twin beds separated. Breakfast was good.
I llike the comfort, the breakfast and the hotel facilities. When I made my reservation online I checked not smoking room. In my check in I was given a smoking room. Of course, the reception clerk changed the room, but he said the hotel is not obligated to follow the guest options.
the breakfast guests have to pay for the htel parking
Personnel were very helpful, and breakfast was very good. No elevator, therefore not handicap friendly; outrageous prices for internet use.
The fresh orange Jose in the reception desk The bath towel is old and bad smell , toilet is small , the building is very old but the furniture is new
Thse staff was friendly, the room had nice view Windows could not be fully opened. Breakfast was not included and was expensive (15 euros)
room was comfortable and it was a good price. not too far from the centre with lots of public transport.
There was a problem in that they had not booked a triple room, but this was sorted with minimal fuss in that they gave us an extra room for free. We were travelling with children, and although the menu etc did not have children;s options, and we were worried about being out of place at dinner, the restaurant staff were really kind and brought free ice cream and noodles for our younger children and made us feel at home. Nice to have swings and slide outside for them to play on too. Rooms reasonably spacious - quite nosiy from car park and main road, but no problem for us. Located just across the road from the fantastic Luisenpark, where we spent a whole day. The swimming pool was really nice but very cold! The hotel was further away from the main shops and restaurants than we expected, but a nice 15-20 min walk (through the amazing Wasserturm and fountain square - you must see the fountain at night).
Clean and modern no kettle in room
Nice TV, room very clean and well furnished.
Located near Lueisn Park and the staff being freindely and very helpful No
Pool area was very clean and tidy. Room was well decorated and a safe in your room was excellent. We felt that as a four star hotel there would have been tea and coffee making facilities in your room, very disappointed there was not. All hotels in England have this facility. The cost of the breakfast was also very expensive.
clean free car park Calm Coffee machine and water The internet access is a RIP OFF !!!! Free of charge, the line is 512 K which is just ridiculeous in the 21rst century. The premium access is charged 10 euros per 24 hours for a promised 100 Mb line...I paid and I had 3 Mb !!!! Despite a complain, nothing back ! the bar is also very limited :(
It was near the location where I have a course Breakfast is too expensive, and wifi is not free. It would be nice if it would be included.
My unexpectedly early check in was accomodated nicely Nothing. Everything was okay.
Great location, whole new object.
Location close to city center easy access from autobahn The lack of onsite parking is a severe handicap not helped by confusingly signed public parking
The hotel was in a typical turn of the centry building, but with all the modern necessities of a modern hotel. Very nice, comfortable architecture. The hotel was also very close to the city center (5 min walk through a beautiful garden). Internet in the lobby was also available and free. No complaints at all.
Pleasent location and facilities
Good location, nice clean room and kind reception staff. It was slight difficult to find a car parking area. Hopefully bath.
Selection of Hotels in Mannheim is small - this is the most convenient and comfortable one.
inside architecture and space proportions, deco color schemes quality of materials and outfits Very pleasant for the connoisseur
Central location was good and staff was friendly, The hotel was being renovated however I never heard a thing in the room. This is my second time in this hotel! I was not informed of the hotel renovations.. luckly they were very understanding and very quiet.
Very quiet ! Not enough international TV channels
spacious rooms, very modern and luxury bathroom, wooden floors (clean)
Very nice hotel and specially very friendly people in the front. My room was big, clean, with a very nice view. It is very easy to find and it has a parking place connected to the hotel, so you can access your car without walking too much (safe from rain). The breakfast was not included.
A comfortable hotel located centrally in the town and within easy reach of the motorway. Close to Hockenheimring for motor racing fans.
no tea or coffee in rooms
the size of the room, very large! Cost was high for 1 person only in the room. Additional cost put me off breakfast. Cost of parking high compared to the public space in the same facility.
Friendly and helpful staff. Although I speak some German, the staff did speak English when needed. Good location. In the parking garage, the area open to the public is very, very cheap on weekends. Guests don't have to stay in the hotel area. Window faced nearby playground. Because it's summer, kids were out playing until dark (late) and were loud even with the window closed.
Very nice rooms; good price for room -reason for reservation Pirces of breakfast not mentioned at check-in. Charges were big surprise at check-out. Should not be the case.
Clean, efficient with friendly staff. Very good breakfast The rooms on the second floor are directly under the roof and tend to get hot. It was 28c when I was there and airconditioning would have been welcome because it was very hard to get to sleep in a hot room.
Hotel was very nice and the rooms where of a great size Lots of noise from the surrounding buildings even though in a quiet town
It was a convenient location for me and the room was large. The hotel is in a relatively quiet town although my room overlooked a road that had regular traffic (except during the night). The hotel was clean and well maintained and the breakfast was good. On the whole I thought the staff could have been friendlier but this may have been due to the language barrier (I cannot speak or read German).
Nothing fancy, clean and nice hotel. Easy to travel from, nice staff -
Classic, old luxury hotel with excellent service and good restaurants together with a modern spa. With the price negotiated by Booking.com we really got value for money. Nothing
Only thing that was missing was that in breakfast room the butler did not have white gloves. :)., But anyway I like that big man as he takes his job very seriously.
Cosy decoration and excellent staff Price of internet access is too high and 24 hour minimum instead of more flexible periods
Good location Very dated hotel interior and exterior
Location , Cleanliness of the rooms and the hotel services the toilets are clean and comfortable but i did not like the seperation between the bath and the toilet
Room was decent, staff were friendly and helpful. All extras (breakfast, swimming pool, internet, etc) were separately priced, and rather expensive.
Outstanding restaurant in which we had a superb meal and received excellant recommendations for both food and wine
Wery solid and sound, you get the feeling that this hotel has been there fore centuries and all the staff is friendly and know what they are doing. Use of Internet should be easily accessable and free of charge. The Wellness Center should be free of charge for guests
1. Afternoon Room keeping service: Ready to bed 2. Very customer orientated friendly staff 2. Details: One-way Toilettery (from Etro) represented the Hotel standard 1. Narrow front parking.Very limited to pick up our luggage. 2. For 22 Euro, Breakfast was not that fascinating. (Need to be upgraed to Moevenpick standard)
Great room,great view,great place Only complaint that having paid decent money to stay you then get charged to use the wellness facilities on top and the price didnt include breakfast.
The hotel is literally on the race track and the food is very good. The staff is nice and it's very enjoyable for car lovers.
a very bad hotel, lots of highway noise and old airco systems that makes more sound than the highway
Location, service, reception, breakfast No points
Excellent breakfasts, comfortable rooms, great location for motor sport.
Great hotel for the races,superb food, great service, i'll be back next year !!!!!
Too close to the motorway (rather noisy . small rooms and some without window)
There was nothing that the staff would not do to make your stay as easy as possible and a pleasure, although the restaurant was closed on one of the nights we stayed, the hotel made sure we had a taxi to a restaurant in town and even asked what type of cuisine we would like! Nothing.
The staff were very friendly and obliging, the food was excellent and the room was a good size, comfortable and clean.
The toilet does not flush. I call the reception but they did not fix it!!
The staff were very helpful and friendly which was good as we speak very little German. The hotel had a relaxed atmosphere and we enjoyed our stay. There was no hot water for a shower after 10am but when asked staff did arrange for the water to be heated. They did not have an iron available to iron our clothes.
The food was excellent Being horribly overcharged but then being told it would be a week before my credit card could be refunded.
Proximity of Rhein
The restaurant was good value. The room was rather cold.
i liked the room, it was really nice and clean and big. i thought the staff were really rude and didnt know one thing about costomer service. i got locked out of my room and was told that it was my problem and not hers (the staff). also, i didnt like that by 9PM the hotel lobby was closed, so i couldnt even get a taxi and had to walk across the river bridge.
Friendly helpful staff, with excellent language skills. Good choice on the breakfast buffet.
accomodating staff, extensive menu, excellent quality of food and beverages.
Location Air conditioning not working
I hope to came to germanty and stay a gine in this hotel
Lovely restaurant with excellent food and service. Rooms were very nice. Rooms were very warm the first night so difficult to sleep
Staff, Great attention to all my requests, especially Karina from the restaurant, excellent attention and kindness to speak in my lenguage (spanish). Small tv.
Gym was not really a gym, pool was very small.
Staff was very courteous, friendly and helpful.
The employees and facility. Josaphine at the reception desk is wonderful. Everything was super
Everything was great
Very helpful and friendly staff. Room very well equipped. Very clean hotel. Requested non-smoking room at booking but was put into a smoking room. Much to our disgust. Service at breakfast not as good as in some other hotels.
The service was efficient, it's location pefect for our visit to Hockenheim. The facilities are good, food quality is also good.
Everything was very good. The bathroom has no door !
the spa, suna swimming facility is very good. The hotel location with good relax lake surrounding. Resurtant is good when we were there the elavator is not working we have to move our luggage to 2nd floor.
Spa facilities, friendly staff Very slow service of dinner in hotel restaurant, I would not recomend anybody ti try to have dinner there
good hotel but location is average.
Very good spa. Relaxed, pleasant atmosphere. Exellent breakfast. Are 4 star hotels always understaffed nowadays? This was the second one where nobody offered to carry our luggage to the rooms. Had to get a baggage cart and do it by myself upon arrival and when leaving.
Very good service and friendly staff No
Freindly staff Small Rooms.
The rooms are very funky and have good quality fittings. The hotel is in a quieter location, but not too far from the Aldstadt. No iron/ironing board in room
Excellent attention to making this a great place to stay if you have any allergies or sensitivities to chemicals. The restaurant is quite nice, with a great chef. Rooms are spacious and the location is a short walk from the old city and all the attractions of Heidelberg.
The hotel is entirely new (interior) and is meticulously clean and comfortable; the staff were excellent. Ideal for a one or two night stay. Limited parking. The hotel garage was state of the art, but could not accommodate my E Class Mercedes as it was too long to stack and the on street parking meters will not allow one to purchase a ticket in the evening that is valid when required from 7 am the next day.
Brand new facilities, big rooms. Logical rate for wireless internet access. Rather poor breakfast.
Reamrkably good restaurant inside the hotel. Polite available staffa at the restaurant. Very cold and unavailable staff at the reception desk. Smiling is an unknown facial effort to them. On request help was delivered about the free internet available on the concierge desk only at the price of evident impatience. The parking lot is not high enough for a car taller than a spider. Parking on the roads is very expensive on working days.
Chic, modern rooms. Decent location within walking distance of the Altstadt and convenient access to public transportation. Staff was very efficient. I felt like I was being 'nickled and dimed,' having to pay extra for breakfast and internet access. At other hotels I stayed on this holiday, internet and breakfast was included.
comfortable rooms, clean and nicely decorated. If you leave the window open, it is quite noisy. A/C is available, however, I prefer to have fresh air.
Modern rooms. Simple and efficient.
Facilities, ie sauna, were very good. Restaurant was a bit pricey.
Relativly Cheap The Bed and pillows are not comfortable
In general OK No gym at the hotel, a bit difficult to park
Loved the old town near by.
The staff were excellent and the sparking wine on arrival was a bit of a treat. The room was spacious and the bathroom facilities were very good. On site parking was a major factor in choosing accommodation on this trip. While there a trip into Ladenburg township is a must. This hotel seeks to atract business for conferences etc yet it does not have free access to WiFi which is readily available in budget hotels. Get with the 21st century people.
One point. Although I specifically asked whether breakfast was included in the room rate and received an affirmative answer, I got charged 15 euro per person for breakfast while check-out.
Excellent dinner at reasonable price. XL breakfast. Very kind and professional staff. Reserved parking space for women was a nice plus. The room was maybe a bit too noisy but that depends I guess from the other guests - not the hotel itself...
sauna and sport room When I checked in I had to wait for 1 hour but it's not important......when I checked out there was a mistake in the hotel bill (+50 euro...it's really not very fine).. but when I came back home the hotel contested me the failure to appear ahhh behhh that's absurd!!!!!!!
Hotel is spacious, has a free parking. After 11 o'clock there is just stuff from the bar to help you if there is something wrong in the room. Like I had a bathroom heater broken, and the guy didn't know how to repair it. On the other hand he was helpful