Guest reviews
-
All Reviews
-
Couples
-
Families
-
Business
-
Solo
Overall Rating
-
9.3 "World class service."9.8 "98% found the
staff to be very friendly ." 8.7 "87% said thereception staff was great ." -
9.1 "Terrific location."10.0 "
City centre within easy reach , said 100%." 10.0 "100%liked the proximity to sightseeing ." 9.4 "94%liked the proximity to shopping ." 10.0 "Near to public transport , according to 100%." -
7.5 "Internet works."9.2 "92% said the
wifi quality was great ." -
7.1 "Good breakfast."
-
6.3 "Rooms are ok."6.5 "Only 65% thought the
furniture was functional ." 5.0 "Cleanliness of the bathroom was average , said 50%." -
4.7 "Not very comfortable."3.2 "68% said
rooms were small ." 4.1 "Air conditioning was criticized by 59%." 1.1 "89%criticized the small bathroom ."
Overall Rating
-
9.2 "World class service."9.8 "98% found the
staff to be very friendly ." 8.4 "84% said thereception staff was great ." 8.4 "84% thought theservice was very professional ." -
9.0 "Terrific location."10.0 "
City centre within easy reach , said 100%." 10.0 "100%liked the proximity to sightseeing ." 9.2 "92% thought it waseasy to get to the train station ." -
7.4 "Internet works."9.0 "90% said the
wifi quality was great ." -
7.1 "Good breakfast."
-
5.8 "Rooms are ok."6.4 "Only 64% thought the
furniture was functional ." -
4.3 "Not very comfortable."2.8 "72% said
rooms were small ." 4.1 "Air conditioning was criticized by 59%." 0.8 "92%criticized the small bathroom ."
Overall Rating
-
9.4 "World class service."9.8 "98% found the
staff to be very friendly ." 8.8 "88% said thereception staff was great ." -
9.0 "Terrific location."10.0 "100%
liked the proximity to sightseeing ." 9.2 "92%liked the proximity to shopping ." 10.0 "City centre within easy reach , said 100%." -
7.5 "Good breakfast."
-
6.7 "Rooms are ok."
-
6.5 "Average amenities."6.3 "63% thought the
building was acceptable ." -
5.7 "Average value."
Overall Rating
-
9.5 "World class service."9.9 "99% found the
staff to be very friendly ." -
9.3 "Terrific location."10.0 "
City centre within easy reach , said 100%." 10.0 "100%liked the proximity to sightseeing ." -
7.2 "Good breakfast."
-
6.4 "Average amenities."6.2 "62% thought the
building was acceptable ." -
6.2 "Rooms are ok."
-
4.8 "Vibe wasn't good."4.9 "51%
criticized the unstylish hotel ." -
4.4 "Not very comfortable."2.7 "73% said
rooms were small ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
7.7review from
The all-you-can-eat breakfast is the best! Variety and fresh! The room was large, nicely decorated, plenty of hot water even when using the bath and shower at the same time. The pillows and comforters were fluffy and warm. There were times when I would have preferred to adjust the room temperature to warmer room temperatures, but heating was adequate.
-
8.0review from
View from our window of the heidelberg castle Very difficult to find the entrance to the hotel as it is part of the funicular entrance and also a parking garage. a very nice elderly lady was kind enough to actually take us to the elevator that leads to the seventh floor which is where the hotel is located. bathroom a little small, as was the room, but comfortable.
-
7.3review from
The location was fantastic - right in the Old Town, and the staff were very pleasant. The only slight negative was that the breakfast was a bit limited - something hot would have been nice, but what was available was good.
-
3.0review from
It is in the city center. The hotel was nice just for a good night of sleep, but at 7 a.m. on a Sunday morning, a very repetitive noise (as a vacuum cleaner) just started like if it was near to our ears. When we talked to the person at the reception, she just ignore our complain and was not able to understand where the noise was coming from. Finally, from the review at Booking.com, the hotel was rated as Very Good, therefore I was expecting much more. I would just rate it with a small o.k.!
-
8.0review from
Wonderful location in walking distance of everything. The room was very functional with great views. The staff were very helpful. Highest recommendation!
-
5.2review from
central position in the city on the roof of a P-garage
-
8.0review from
Great location
-
8.0review from
Comfortable rooms, very helpful staff and excellent breakfasts. The need to pick up a key from another hotel after 11pm was a little strange, but in fact went very smoothly.
-
6.0review from
Visited the Heidelberg castle which is just a walk away, and attended many pubs and restaurants in the very busy market nearby
-
8.0review from
Only that one was forced to take the elevator to get to the hotel, plus the fact that one had to park in the parking garage which was fairly expensive.
-
8.0review from
View from our window of the heidelberg castle Very difficult to find the entrance to the hotel as it is part of the funicular entrance and also a parking garage. a very nice elderly lady was kind enough to actually take us to the elevator that leads to the seventh floor which is where the hotel is located. bathroom a little small, as was the room, but comfortable.
-
8.0review from
Wonderful location in walking distance of everything. The room was very functional with great views. The staff were very helpful. Highest recommendation!
-
8.0review from
Great location
-
8.0review from
Comfortable rooms, very helpful staff and excellent breakfasts. The need to pick up a key from another hotel after 11pm was a little strange, but in fact went very smoothly.
-
8.0review from
Only that one was forced to take the elevator to get to the hotel, plus the fact that one had to park in the parking garage which was fairly expensive.
-
7.7review from
The all-you-can-eat breakfast is the best! Variety and fresh! The room was large, nicely decorated, plenty of hot water even when using the bath and shower at the same time. The pillows and comforters were fluffy and warm. There were times when I would have preferred to adjust the room temperature to warmer room temperatures, but heating was adequate.
-
7.3review from
The location was fantastic - right in the Old Town, and the staff were very pleasant. The only slight negative was that the breakfast was a bit limited - something hot would have been nice, but what was available was good.
-
3.0review from
It is in the city center. The hotel was nice just for a good night of sleep, but at 7 a.m. on a Sunday morning, a very repetitive noise (as a vacuum cleaner) just started like if it was near to our ears. When we talked to the person at the reception, she just ignore our complain and was not able to understand where the noise was coming from. Finally, from the review at Booking.com, the hotel was rated as Very Good, therefore I was expecting much more. I would just rate it with a small o.k.!
-
5.2review from
central position in the city on the roof of a P-garage
-
6.0review from
Visited the Heidelberg castle which is just a walk away, and attended many pubs and restaurants in the very busy market nearby
