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location and service room was rather small
The hotel is located right on the water and we lucked out with a corner balcony so we had an absolutely unbelievable view-- it was breathtaking. This hotels is so charming and romantic with a great location. I hope we can go back again sometime!!
Great hotel wonderful location staff were fantastic.
Location. came to the bar downstairs for the tea. Young barmen was very rude.and did not speak English.at all. This is international hotel.
location was great...staff was very friendly...facilities were attractive and comfortable. It was a very relaxing and enjoyable stay.
The hotel was well located, comfortable, had very helpful staff and good food. Nothing.
Excellent location. Excellent value for money, compared with some very average 3 star hotels nearby. Nice atmosphere. Staff spoke English as well as Spanish and Ueschera. Nice room. Staff very helpful and polite. This is probably a very small/silly complaint but I think that when guests check out staff should ask them if they enjoyed their stay at the hotel. The ´goodbye' is just as important as the welcome. The cost of wi-fi and internet access was ridiculous. In 3-star hotels it is often provided free of charge. While I really liked the hotel, I thought the facilities and services were so expensive that I would probably stay in a 3-star hotel next time.
Very good and friendly staff; good location. Room decor was a bit jaded and carpet was stained.
Absolutely wonderful location in a great city. Comfortable room but a little cramped for a long stay.
Hotel superb No sound insulation so you hear everyones doors open and close,every bath and every S...
Breakfast was quite nice. The view from the room was also very nice and there was a very nice terrace overlooking the bay. Staff was not very helpful and the rooms for the price were too simple.
The peacefulness of the environment and the charming quality of the town was superior. The staff was excellent and responsive to every question or need. The parking situation is not clear and it took awhile to figure that out. I had requested a non smoking room and did not get that and also requested a room with view and did not get that -- which seemed to me to make me want to make reservations directly with the hotel rather than through your service since I would have had more likelihood of either getting my request fulfilled or understand why it would not be possible.
Public spaces had beautiful views, staff helpful, great location to sightsee in the Basque region of Spain and France. Excellent restaurants nearby. Rooms are not airconditioned, and while the temperature cooled at night, our room had an interior courtyard window that did not allow for a breeze. We were fortunate to get a fan from the staff.
Beautiful common spaces. Lovely view from the terrace and mirador There was no restaurant, something we'd looked forward to from our experience at other paradors . The room was relatively small. And the bed was two twins pushed together which is awkward compared to a real queen or king size bed.
An amazing place... especially when you bring an Australian with you!
After staying at parador toledo, hondarribia seemed a bit short on almost all points
Location No restaurant
The amazing reconstruction of the building - would have liked more infor about this. The noises from the rooms above could be loud sometimes
Eexcellent location and great staff. The lack of air conditioning made our night a bit uncomfortable.
Efficient and friendly staff Parking is expensive
The bedding was lovely as were the beds...it does not have a lot of character...as it is a hotel for conferences..however for what it is especiaaly if you can get a deal...it can be a break from the hostel scene...a bit boring ...staff tolerated our lack of spanish well. The location is up the hill a bit..so be prepared to walk to the action or figure out the buses both are easy to do...
Good breakfast. Internet PC didn´t work. They said it will be repaired by tomorrow, but that sounded like the daily standard answer.
the room temperature was 24 degrees and i couldn't sleep during the first night - when i asked for the air con to be turned on i was advised it was winter and the system was shut down - they could not offer any solution until i suggested they get me a portable a/c unit or a fan for the room or i would depart for another hotel- eventually a fan was produced and when the porter brought it to my room and turned it on it felt like a year's deposit of dirt gathered on the fan blew all over my bedroom- this is totally unacceptable for a hotel boasting a high category and charging high prices- no compensation whatsoever was offered-
Easy parking .quiet end of town.walking distance to beach. Room smelled of smoke.very poor view [ facing a cliff ].
The hotel is clean and modern.The staff is helpfull and kind. It is a bit far away from city center
We really liked this hotel. The rooms are spacious and provide lots of amenities. I felt we got great value for a great room. I would highly recommend this hotel to others No.
I was positively surprised about the interior of the hotel. Upon arrival you see a building that makes you want to turn around right away, very unattractive. But once inside it's very modern, very nice and spacious rooms with modern designed interior. Breakfast is excellent!
beautiful hotel, pool closed because it was out of season
SPA is fine but a little bit small compared to other options around the place. The bathroom dorr is transparent glass, providing zero intimacy. Perfect for solo travellers but may be an issue in company.Location is a nit isolated, consider another location if you intend to go walking anywhere.
The hotel staff, especially the ladies at the reception are very friendly and were genuinely helpfull with directions and recommendations. Overall the staff is what made our stay at the hotel extremely enjoyable. Hotel rooms are quite nice, big and clean. The restaurant serves excellent food. I will definitely go back.
Please write at least 15 words
Excellent food, quiet location welcoming helpful staff. Nothing
The ambience of the hotel generally and the extremely helpful staff. Very comfortable beds. No
Very friendly and helpful staff. Excellent buffet breakfast. Smoking is allowed in the restaurant
Very clean, and very modern. Room was comfortable, and everyone that worked there was friendly. Great restaurant, and comfortable bar area. Difficult to find in the dark.
People in front office very helpfull. The is an nice historical centre in the city. Which is of some interest. We were traveling by car from France to Bilbao. And went to San Bastian next day. This was a good stop.
Excellent service, breakfast, professional
very friendly staff. great location the restaurant only offered a set evening meal which was expensive
The members of staff were very friendly and helpful. Because it was a public holiday (Nov 1) the restaurant was closed. We were able to order from the room service menu, but this did not offer a lot of choice.
Everything!!! An excellent hotel. Nothing!!!
The location... Very quiet... The decor was wonderfully unique. The breakfast was good as well.
Thematic hotel, decoration was very impressive. Rooms quite spacey, clean and comfortable. Toilette material (shampoos etc.) very good. Videotheque (movies) is comparabely poor. No warm food on breakfast. Bit far from the old city (ca. 30 minutes walk).
Lovely hotel with an original theme. Much recommended.
awesome hotel, great variety at breakfast, loved the movie themed rooms, great lounge area for relaxing and free internet and wi-fi, would come back again! NA
Nothing in particular - very average modern hotel Should be a 3 star hotel
I loved the idea of each room being dedicated to an actor, it made each room to be sthg special. The room was very clean, the hotel staff extremely helpful and friendly, superb breakfast, all in all a very pleasant experience, would definitely spend more nights there anytime in the future. It is a bit of a walk away from the Old Town (15 min on foot), on the other hand the bus stop is just outside the hotel entrance.
Staff extremely friendly and helpful. Rooms very comfortable and great bathroom. Good breakfast, free computer usage and free dvd service. Cute movie star theme. I recommend the hotel without reservation.
Very beautiful room and confortable None
Clean, modern,stylish, large rooms smoking inside the hotel
Excellent staff, great breakfast, WiFi, great bar, comfortable beds, modern design. The hotel will be better still when smoking is no longer permitted in the eating areas
good location, modern and comfortable
A fantastic location in the heart of the town, with all the restaurants and tapas bars on the doorstep. Modern, clean and comfortable. The young lady on reception could not have been more helpful, with lots of advice on where to go in the town.
Bright clean room in a central location beside all amenities. Helpful, friendly staff. No
Very modern, clean and comfortable room, right in the centre of the town. And the breakfast was a treat, probably the best in recent years. No, everything was fine.
A beautiful hotel in a small town with a perfect position. Friendly staff and very clean. I was lucky to have a room wuth two windows. A nice cute hotel, I would recommend it.
Very nice rooms. Awesome shower. No alarm clock.
convenient for town and easyy parking no kettle and very expensive for a spanish hotel
The hotel rooms are small but clean and well kept. However, the location, next to the weekend revellers on the main street, is appalling. Noise all night which even the ac does not silence!! Over-priced for what it is - an economy hotel presenting itself as 'boutique'... see above!
bad internet conection
Overpriced dump that doesn't deliver what the price tag promises. WiFi wasn't working, which in 2016 just proves they didn't care enough to get a reliable connection (I needed it for work, not entertainment). Nor was it fixed during the time we were there. The "hotel parking" is blocks and blocks away, which defeats its purpose. And the maid barged into our room without even knocking, embarrassing my naked wife. Seriously? A bad experience at any price, but sbsolutely horrible for what this place charged
Clean modern room. Right in the centre of Hondarribia. Parking very easy and well organised.
I found the hotel to be extremely comfortable and relaxing prior to my important customer meeting.
Very friendly staff, excellent restaurant, good value for money
- noisy guests who spoke most of the night - staff spoke only one language
the hotel took a bit of finding,it was a very pleasant stay the staff very friendly,the breakfast was very good quality . the location was good for sightseeing in the area.
location breakfast starts too late
Close to Airport No non-smoking dining.
good location.excellent breakfast. plenty parking
Close to shops and beach Expensive breakfast
friendly staff, good location - near the board walk parking was not near the hotel
The hotel was lovely and in a great location- right in town. Free parking was a plus. I liked the feel of Hondarribia very much. I found it quaint and lively. A great place to explore. We flew to Biarritz and rented a car and spent our first night in Hondarribia - a good start to a week's trip.
Reception staff very helpful and pleasent
Unique place (old bishops's recidence). Breakfast was excellent (staff made creppes, omelettes etc. on request). Very clean, very stylish. There was a lot of noise from nearby restaurant terrace all nights.
Friendly hotel with exellent service No.
The location in the castle; the rooms were well decorated and had good and very clean bathrooms.Staff friendly and helpful. Free parking available No English or German TV program on satelite TV ( only programs in Spanish and French) to see e.g. news international guests
The hotel is lovely - a 600 year old building that has been tastefully restored. It is a wonderful alternative to the "parador" and is located inside the walled city. Fabulously located within 2 km of the airport.
Design - beautiful old building, great stylish interior. Location - just in the heart of old town some smell in the bathroom
Situated in quiet square in old town near lots of restaurants. Lovely views over water into France and wooded hills beyond. Excellent variety for breakfast - eggs and bacon cooked in front of you. Free internet use. 6 parking spaces in front. Convenient night stop driving Portugal to uk. No lift, and stairs to bedrooms a bit steep. We could manage but others with sore knees/hips could find it difficult. Sitting room dowmstairs a bit gloomy with no outlook in daytime.
Location, staff, the building/room decor, breakfasts everything was perfect.
Great location in castle-like building in the heart of small old town A bit hard to find but it's part of adventure - just follow the signs
Character of hotel, Large size room, Good noise insulation Limited food/drink options at hotel. No pool.
Our room was very charming, quiet and comfortable, and the staff was exceptional.
You need a car as it is 10 mins out of city, but there is also a good bus service which we used instead of car. Great coffee/bar in foyer.Balcony overlooking the city was nice. Having a balcony was great, but it would be nice if it had a small table and chairs there.
that was the best hotel i stayed during my spanish trip. comfortable, great room, wi-fi, new design
Modern hotel with good facilities Air con not very efficient and very noisy. Can't believe that a hotel can run out of butter during breakfast !! Quite away from town centre, but taxis readily available and only 6/7 euros
Reception staff were very polite and helpful despite me not speaking Spanish. My room was cleaned and tidied to a high standard. Overall my stay was a pleasant experience. John Gannon
Access to internet free of charge. Breakfast should be self service like in most part os hotels.
Very nice hotel, reception staff were nice. Very clean hotel. 25 min walk to San Sebastian, very manageable but bus stop is just around the corner also which is very regular. Would definitely stay here again. Very expensive but accomodation in San Sebastian appears to be so.
There should be a bench for luggage where the traveller can unpack with ease. As it was--because there was no luggae bench, I had to bend down on the floor. I have a back problem, and bending is not good for people like me no matter how careful you are. You do need a car to get around. Although there are buses, it's difficult to find your way back to the hotel once you get the bus in (as I did). The signs to the hotels are too few and far in between--although they start pretty early in town. For brand new tourists, it is difficult to spot the signs and follow while watching for traffic.
It's a good hotel, with good quality / price ratio. It is new, free WI-FI, clean, easy.They have bikes for rent (manual & electric). The location it is far from the center and way up the mountain !! (only 6-7 euros by taxi). If you take the bike, you will be climbing the "Tourmalet"
we were put in a smoking room
Friendly staff who spoke English and were helpful Room was too hot and cooling had finished for the season - had to change rooms
The rooms were clean. The furniture in the room was modern and updated. The flat screen T.V. was a plus. The individuals who worked at the reception did not seem friendly.
Good quality clean quiet room with a good king size bed, quality bedding and a good sized LCD tv. Smoky bar area at times (which is common in Spain).
The staff was helpful and friendly and whipped out a map to direct you immediately.
Hotel is situated next to bus station so very easy for connecting with the numerous services to other towns, is clean, spacious rooms and very helpful reception. Also has a decent bar for a late night drink. Breakfast is expensive (go to one of the nearby deli's) and it's a good 20 min walk to the Old Town, so not that central, depending on the purpose of your visit.
The central location
The rooms are gorgeous and plenty big for European style hotels. The staff was very helpful and as a bonus they spoke many languages. I requested a king size bed when I first booked and got a room with two beds pushed together with individual sheeting (not conducive for snuggling). My shower door was only a half door so there was an ocean in the bathroom after we were finished. The last night we tried to sleep earlier so we could leave early the next day but it seemed there was a comedy club right above us until around 2 AM.
The hotel is right next to the bus stop, as I caught bus from Bilbao. The rooms are clean and fairly modern, the bed is huge! Very comfortable. Smoking is allowed in the bar, so the bar and foyer (right next to bar) stank of cigarettes. Not very good very as breakfast is not included, and it was quite pricey at 15 euro per person.
Very comfortable modern hotel. Spacious superior room with large kingsize bed. Nespresso machine on corridor with little pastries. Excellent breakfast buffet. Staff spoke english and were very helpful. Nice location on river - pleasant walk to centre.
Beautiful, luxurious and charming hotel. The rooms were very spacious and facilities excellent. The location was perfect for city and beach. Minibar beer 5 EUR. Buy a beer at hotel bar 5 EUR. Order the same beer through room service it is 7 EUR + 4 EUR Room service charge. Why the beer is marked-up 2 eur plus a room service charge is beyond me.
large room, comfortable, quiet, convenient
Beautiful site and charming old-style palace feel. Service and reception are rather mediocre, no English or French spoken by receptionist, no English newspaper available.
Great place, location wonderful. Front desk, bellmen, bartender, awesome nice, helpful people. Very kind and professional! Maid did not replenish kleenex
The staff. The staff were on the most part fantastic. Absolutely lovely. ANy problems we had were more from slight misunderstandings from language but when the staff all speak three or four languages and I only have one I can hardly complain. The babysitter from an outside agency had a bad cold.
Lcation and ease of acces. Near the best restaurants and watering holes.
Elegant Hotel. Great Location. Superb rooms and ambiance. Would stay here any time. I would not call this a complaint but for a five star hotel the front desk staff need to be better trained. While extremely polite and helpful the lack of a dedicated conceirge made it difficult to get good information on dinner reservations, accurate directions. Overall. our experience was very positive
Relaxing luxurious rooms No restaurant due to refurbishment and significant work going on outside the hotel
The location is beautifull in the centre at the riverside and near to the beach. The room was spacious. Because of the price of the hotel and exposure on booking.com we expected the hotel to have an indoor swimmingpool, however it was a spa whitout pool and the spa was only accesible for people above 17 years old.
Very close to the beach (Playa Ondaretta) and the walk/bike/bus to Old town was not bad atall! Did not seem like a 4star/not as great of value for almost 200 euros a night...but overall an enjoyable stay!
Location was good - only 3 blocks to beach and about 10 blocks to the old town.
The price we paied was exorbitant. It was the only room left in the whole of San Sebastian, so they took advantage of it
Great location. Lovely old hotel. Nicely decorated. Great bathroom. Restaurant was amazing. Totally blown away by the food because hotel restaurants are usually so-so. Very friendly staff, particularly the bar staff.
Good clean, quiet hotel. Not the place for you if you are trying to save money. Great location, away from the noise downtown.
Combining the price of the two days (sun & mon) the average price was a good value. It was a good hotel in a good location Having to leave the car keys at the front desk
The hotel reception were very helpful about local attractions and organising taxis etc etc. Breakfast buffet was excellent. room was s[potless and very well appointed. Exceeded expectations.
The location is great, hotel lobby has a beautiful design, it feels good to sit there, watch how they decorated it.. Wi-fi available in the room was a great thing. Staff , coffe at the bar and price. Very, very low value for money especially when you pay 200 Euro/1 night, book triple room and you end up in a normal double room with extra bed which is placed so that you can't open mini bar, suit case, or walk freely. Then you ask the staff about it and they say "well that's our triple room if you think you booked other, contact booking.com". Then they show us another, which actually IS a triple room (bigger!!!!) but smells like an ashtray and so we stay in our tiny room anyway. Thank God their air condition worked well or we would've suffocated (u can't open the window because of the noise from the road). So I don't recommend this hotel to those who travel in 3.
the city, the food, the atmosphere staff rather offhand; nobody to carry bags, etc. - not what you expect in a 4 star hotel
Nothing to remark Nothing to remark
the room position was perfect looking over the bay.also being able to take our dog to such a good hotel that we did not stay longer
the location was very good, we were allowed to check in early as it was pouring with rain! Car parking was an advantage. Room clean,modern and comfortable.
As the remarks mentioned, the staff was very helpfull. We had an excellent room for two young children. If you don´t like the beautifull walk to the centre, the 5 minutes bus might disturb. It was the first time we actually had to pay for the childrens bed.
Comfortable bed and clean rooms.Free internet is a bonus.Also the cafe is surprisngly good.
Very comfortable, clean and practical. A little far from the old town and harbour.
Speedy check-in and check-out of hotel Would like coffee making facilities in room.
Great location very close to the beach, free internet
Rooms were not ready at check in time-took us over 2 hours to get into room. Very hard when it you have just flown in from US
The buffet breakfast was fabulous. Our room was lovely too. We stayed three nights instead of just two.
Room was absolutely beautiful, spacious and great facilities. Staff provided great service and were very helpful. The Hotel was a close walk to the beach and a nice, comfortable 30 min walk into the Old Town to visit the restaurants. As an alternative, the public transport was easy to use to and from the hotel to make it into town quicker if desired.
staff v helpful & friendly; good breakfasts; use of swimming pool & gym perhaps relatively expensive, but it is San Sebastian
I liked the fact that the desk staff could speak English. It made it so much easier. They were also very helpful with my friend who became ill and had to find a doctor.
The hotel is old, no free internet and far from the old city or the center. U can get a pizza shop behind the hotel with couple of resturents I did not like any thing
Excellant location. Friendly staff. Comfortable rooms.
Very nicely appointed room to a high standard, very efficiently run hotel
The efficiency of the cleaning staff, the cleanliness, the location. The wonderful supermarket and deli's nearby... Not having access to tea and coffee making facilities and the price of the breakfast....
The room is very nice and comfortable. Parking is very expensive
clean rooms and good service
The whole experience was superb and we'll definately go back soon.
The location is beautifull with a wonderfull view on the bay of San Sebastian
San Sebastian is a beautiful town, and not too expensive. Beach, Tapas, Beer, al relatively cheap it costs around 2Euro everyday just to get too it, if you rent a car there is a toll, and if you take their cable car, there is a toll.
Views oif Playa de la Concha are gorgeous Room service unavailable out of restaurant hours.
The view from the balcony over the Playa de la Concha was really beautiful and the hotel was great value for money. The staff were very helpful and the room was definitely 4* standard. Overall a very nice break! As the hotel is up on the cliff overlooking the bay, you can expect to pay 10 euros each way to take a taxi to the old town. Even though we had a hire car we were advised by the hotel staff that parking in San Sebastian is quite difficult so we ended up spending quite a lot on taxis.
A wonderfully romantic, old-world hotel, with the current luxuries of the modern age! The Mercure Monte Igueldo is set in what must be one of the most beautiful locations in the World. The views from the Hotel are truly breathtaking and the price just can't be beat!
Not called the Mercure San Sebastian. Change your website
Fantastic views. Room, breakfast. Dinner over priced for quality.
Good position,pleasant staff We stayed here beginning of October and the hotel looked and felt like it should be closed our bathroom had damage to the taps which had been glued together, leaving sharp edges (not 4*)
Beautiful chalet style hotel several kilometers ouside bustling San Sebastian. We met 2 of the 3 brother/owners David and Jesus and they were very personable. Ample free, safe parking. Ultra clean. Great breakfasts. Spectacular mountaintop view of city and Bay. Need to be careful using a GPS to get there. One road in is very good. Back road is steep and narrow.
staff very friendly. Room basic and not roomy but fine and great sunset sea views. Good value riojas at the bar. Nice grounds and pool. need car ...no real complaints. Very happy.
the view distance from centre
Too few staff
Clean and comfortable room, free parking. Far out of town.
Nice location with the city and sea overview.
Las vistas son lo mejor
I like the view and tranquillity of the place restaurant was quite poor
The sea view from our room was amazing and it was in a nice and quiet surrounding. We asked for one king or queen size bed but it was 2 double beds put together which was not what we asked for. There were no complimentary drinking water provided in our room nor were there complimentary coffee or tea facilities.
The hotel lies on a nice location on a mountain outside the city. The quality of the restaurant is poor.
Nice bathroom, seaview and lovley Gardens. Needs updating. In its day would be very good now ready for face lift. Pool was not looking too good.
Very clean & professional
Beatiful 1800s Villa restorated for Hotel.Free Parking. Free breakfast served to your room. Minibar softdrinks are complimentary.. Reception is incredibly helpfull. You can see the pictures of the Hotel in San Sebastian section of my blog www.geziyorum.net 20 minutes walk to town. but worth it...
the staff were always happy to help in any way they could.
the staff were extrenely helpful and the hotel is a delight
The staff was charming and helpful from ideas for dining in the area to sightseeing tips. We found the ambiance and decor equally satisfying.
The stay was short but one of the best experience. This is a true upscale Hotel with everything you would expect from it. May be the only one in San Sebastian where you can park your car and walk to the very heart of the city in just 20 minutes. I will come again to Villa Soro, for sure.
It is a fantastic hotel! Very charming, cleaning and the whole atmosphere is very good. I would like to coming back on day!
Lovely ambience and kindly staff. Classy atmosphere which was also homely. we enjoyed it.
Lovely quiet hotel.Excellent staff. Large comfortable bed in large comfortable room. Air conditioning excellent. Convenient location.
It was a beautiful hotel, quiet location, very good beds & bathroom, friendly staff, absolutely one of the best hotels we stayed in during our trip in Europe.