Honey Brook Hotels

Tina the front desk lady was incredibly helpful and nice.

Location

The first room smelled like a smoke factory. We got another room and the bathroom had not been completely cleaned. No clock or shampoo. Toilet paper holder kept falling off.

Nothing

Everything

Big rooms with comfortable beds, great for a family.

Good price. Good location. Clean. Comfy beds.

Coffee maker smelled like mildew. When I booked, I paid for the option to have "Free Breakfast" but in reality it was free up to $10 a person off the menu. Only the kitchen wasn't open that morning and there was no option to order off the menu. Only a buffet that was 11.95 a person, so it was impossible to get a "Free Breakfast"

I (and everyone else) was trapped there for an extra day due to a blizzard. Staff responded to this difficult situation with much grace and professionalism. I wish I could remember their names; they deserved a bonus from management.

Being charged full price for the extra night when no was was able to leave was disappointing. Even the guy plowing the lots had to get a room because he and his 4wd truck couldn't go anywhere else. Due to the circumstances rates for those stranded should have been discounted. But the staff's professionalism and courtesy was so good I'm not pursuing it. I would definitely stay there again.

Clean room

Rude unfriendly staff. Didn't seem to know what they were doing as they called for a new credit card number to charge for a stay booked throug kayak. Would not go back

Entire staff helpful and caring.

enjoyed our stay - would have like Breakfast served another 1/2 hr.

I have always stayed at Sleep Inns and other hotels in this chain (Choice Hotels) including this one but will no longer do so. We booked online but never received a confirmation from the hotel so we assumed there was no reservation. We didn't try to rebook because we realized we could not make the trip. I don't know what made me call just to make sure there was no reservation, but I did. When I called the Choice Hotel line, they said they had no reservation. I also called the hotel to make sure as well and they said they did have a reservation for us. I explained the situation to the manager but he refused to cancel the reservation and said we would be responsible for the first night. I tried to reason with him but he would not budge. I was upset because we had stayed here for several years in a row and have always been loyal to this hotel chain. Choice Hotels main customer service was no help whatsoever. They took the complaint and said they would investigate but never did. I will never stay with this hotel or this chain again!! Bad business!!

Location worked for us.

It is being renovated - and still charging maximum prices. Pool water was a disgusting color.

location, free breakfast.

Pool was closed for renovations. Hotel room smelled like smoke, but they did move us.

Overall experience was OK...room, and cleanliness. There was no hairdryer in the room.

It was a bit noisy...a gentlemen's club was next door. I got awakened twice in the night.

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I did not like the fact that you had to wait until 7:00 to get coffee. Then, at 7:00 there was a note on the door that they were not open until 7:30. Coffe was only served from 7:00 til 8:00. That does not give someone much time to get up and run down to the office. I think the rooms should have coffee makers in them. That would make the stay much nicer.

did not like the bed bugs

bed buggs

Clean, nice atmosphere, good complimentary breakfast

Better if they provided drinking water , milk/creamer and sugar in the room

I have no complaints other than the room carpeting needed a good shampooing, but everything else was nice & clean. I would definitely stay at Best Western again but would do it more often if they ran some discount specials.

Their location was great and many amenities. Staff went above and beyond and I was shocked at their breakfast and how much was included. It was by far the largest breakfast spread I have ever witnessed offered by a hotel.

The Matrases are too hard.

It was very noisy. They allowed dogs - heard baking each day and had to move to a different floor. Also - lots of traffic noise. Major road outside hotel. Tractor trailers moving all night long.

Good amenities for the price, very clean and comfortable, friendly and helpful staff. Good location near the turnpike with lots of restaurants and shopping, yet quiet. Coffee available in the lobby 24 hours. The choice of hard or soft pillows was a nice touch.

They didn't have much variety for breakfast. It was really boring for a weeklong stay, though the quality of the food was good.

This guest did not leave comments about this hotel.

This guest did not leave comments about this hotel.

Location

There was stairs. I was not aware that I had to lug my stuff up a flight of twenty plus stairs.

It was located very close to our event and to other eating places.

The breakfast room was rather small and crowded. Kept hearing a noise during the night that sounded like someone taking a shower in our bathroom. Don't know if we were sleeping close to a pressure tank or what, but the intermittent noise was disturbing.

the room was very clean. the a/c was room controlled and the laundry was very fresh. the parking is close and for the rooms only.

no not really !!!

clean rooms, very private, friendly staff. what else could you ask for.

The owners are delightful, and the rooms are clean and pleasant. Great location for Dutch Wonderland, and fantastic price.

Location was good.

Service was patchy, night attendants were helpful and polite, day attendant not so much. Facilities could use some TLC. Breakfast did not include eggs or meat.

Well placed near to the shopping outlets and nearby eating places.

Very small breakfast eating area, only space for about10 people. When we were there, there were bus groups ( 50 people ) all trying to eat breakfast together.

Location to restaurants,local shops and museums

Very small bathroom (almost no room to run around); sink located in room proper and very small counter space.

3-5 minutes to Sights& Sound Theater. Food was great @ the RESTAURANT.

Crawling insects in the bathroom, bedsheets like they were not changed/clean.

Wide well lit hallways and stairways

It was off the beaten path and a good price for the short stay we had. It was raining and cool so the outside things were not usable. Were in the process of opening pool area. Could not rate those things. Breakfast was cereal and breads with good coffee. Motel is older and could use an update but everything worked and was clean. We would stay there again. Staff was friendly and helpful.

Asked for a king when booked but got 2 queens. As it happened that was better for us. Updating the bath area could have made this a more attractive place.The age made me check to see if clean. It was and that wasn't a problem just looked old.

Great staff great location the staff were very helpful with what they were able to help

I travel with some expensive things jewelry, Firearms,etc. I tried to use the safe in the room and it was inoperable, the poor girl at the counter was unable to assist. You need Maint on property. Heaven forbid a toilet break

This guest did not leave comments about this hotel.

This guest did not leave comments about this hotel.

Nice quiet, quaint, hotel in amish country.

We had a marvelous stay at this bed and breakfast. We would highly recommend this establishment! The rooms and bathroom are beautiful, comfortable, and immaculate. Robert, the innkeeper, is helpful, friendly, and a gracious host. The breakfasts are sumptuous. We will definitely return!

The cleanliness and the staff was very friendly and accomodating.

Extremely clean! Newer hotel, spacious rooms, great price, excellent location to attractions, great breakfast (free).

N/A

The only thing that I had requested by telephone was 2 handicapped rooms with ramps together and when we arrived they were not what we were given, however, the hostess did arrange for these rooms but they were not together.

After we got our rooms we were pleased and happy.

The concept of staying in a caboose overnight is very appealing, and when you are traveling with 3 toddlers, this place offers a family caboose that has one double bed for the adults and four bunk beds for the kiddies- VERY CONVENIENT and FUN!!

Outside the caboose needs some rust repair and new paint job, the complimentary fly swatter helped me kill two huge flies, but otherwise, no bugs or other issues whatsoever.

Complimentary shuttle was very convenient for an excursion to the local brewery.

My daughter loved the pool and The fitness room. We had a great breakfast with 15 other people We were traveling with

Enjoyed everything