Great location, with easy under cover access to the shopping centre and MRT. The free bus to / from airport made the whole trip easy
4 stars
Novotel Citygate Hong Kong
Photos of Novotel Citygate Hong Kong
Overview
Located in Tung Chung New Town, this contemporary hotel offers guests 24-hour room service, an outdoor pool and a ballroom. It offers 4-star accommodation with air-conditioned rooms.
This modern hotel provides an on-site fitness center, an executive floor and a coffee bar. Convenient services include an express check-in feature and a luggage storage facility.
Rooms offer modern features, including mini bars, flat-screen TVs and slippers. All provide a refrigerator, bottled water and a private bathroom with bathrobes.
Guests of Novotel Citygate Hong Kong are welcome to sample international cuisine at Essence, or try Mediterranean dishes at Olea. Guests looking to relax with a drink can do so in the on-site bar. A wide selection of cafés and restaurants are also found in the area.
Novotel Citygate Hong Kong provides a convenient base to explore nearby Hong Kong Disneyland and Citygate Outlets. Hong Kong International Airport can be accessed with the hotel's shuttle service in less than 15 minutes.
Latest deals for Novotel Citygate Hong Kong
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Novotel Citygate Hong Kong
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
- Valet parking
General
- Window
- Executive lounge access
- Interconnected room(s) available
- Lockers
- Mountain view
- Pool view
- Storage available
- Quiet street view
- Sea view
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Carpeted
- City view
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Tour desk
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Conference rooms
- Safety deposit box
- Bottle of water
Accessibility and suitability
- Entire unit wheelchair accessible
- Hypoallergenic pillow
- No smoking
- Lowered sink
- Non-feather pillow
- Designated smoking area
- Increased accessibility
- Roll-in shower
- Elevator
- Shower chair
- Accessible by elevator
- Adapted bath
- Toilet with grab rails
- Upper floors accessible by elevator
Basics
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Adapter
- Body soap
- Trash cans
- Conditioner
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Bathtub
- Spa bath
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
Dining
- Wine glasses
- Electric kettle
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Coffee shop
- Minibar
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Coffee machine
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- Radio
- TV
- Smartphone dock
Parking and transportation
- Parking
- Free airport shuttle
- Private parking
- Shuttle service (free)
- Valet parking
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
Bedroom
- Feather pillow
- Fold-up bed
- Alarm clock
- Clothes rack
- Wardrobe or closet
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids meals
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Things to do
- Cycling
- Beauty salon
- Hiking
Pool
- Outdoor pool
- Pool towels
- Pool with a view
Outdoor
- Garden
- Terrace/Patio
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
Reviews of Novotel Citygate Hong Kong
8.6
Very good
3829 verified ratings
Wonderful
2105
Very good
759
Good
557
Okay
197
Fair
109
Mediocre
45
Poor
57
Summary of reviews
Guests say
Guests appreciated the hotel's great location, especially its proximity to the airport and shopping areas. The service was often highlighted as friendly and accommodating. However, there were some concerns regarding cleanliness in certain rooms, with a few guests reporting issues such as dirty carpets and pests. Overall, it is considered a good option for travelers needing convenience and comfort.AI-Generated from customer reviews
Reviews(4)
Q&A(5)
Tips(10)
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Score by provider
8.4 out of 10
57 reviews
8.4 out of 10
4 reviews
All reviews
Pros (+) Great location, easy to get in the MTR and has a free shuttle to the airport.
Cons (-) Everytime I stay here I come away with a bad cough. I have a feeling there is a lot of mold in the air conditioning and it is causing this. No matter what room I’ve stayed in, I end up with a cough after staying here.
Pros (+) Great hotel with indoor access to the Metro from within the hotel through the attached shopping mall.
Pros (+) staff where efficient and rooms where a good size. The Hotel is on top of an outlet mall right by the airport so convenient location.
Cons (-) The restaurant was like a cattle market with no one queuing and little organisation (more the fault of the people than the hotel) Also the price per night was extortionate.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the dining options available at Novotel Citygate Hong Kong?
Guests can enjoy international cuisine at Essence or Mediterranean dishes at Olea. The hotel also offers a bar and a wide selection of cafés and restaurants in the area.
Is Novotel Citygate Hong Kong suitable for transit passengers?
Yes, the hotel is suitable for transit passengers with its convenient location near Hong Kong International Airport and the provided free airport shuttle service, making it an ideal choice for overnight stays.
What practical amenities are available in the rooms at Novotel Citygate Hong Kong?
The rooms feature modern amenities such as mini bars, flat-screen TVs, slippers, a refrigerator, and a private bathroom with bathrobes. Additionally, an air purifier is provided in the rooms.
What are the transportation options available at Novotel Citygate Hong Kong?
The hotel offers parking, free airport shuttle service, private parking, and a free shuttle service. It is also conveniently located near the MTR station for easy access to different parts of Hong Kong.
What are guests saying about the staff at Novotel Citygate Hong Kong?
Guests have praised the staff for being nice, helpful, attentive, and accommodating. The front desk staff have been specifically mentioned for their exceptional customer service.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests recommended choosing a room with a view, particularly those facing the fountain or offering mountain, pool, or sea views.
Consider the Free Airport Shuttle
Take advantage of the hotel's free shuttle service to and from the airport, which guests found convenient and efficient.
Explore Nearby Attractions
The hotel's proximity to Citygate Outlets, Tung Chung MTR station, and Ngong Ping 360 makes it a convenient base for exploring Lantau Island, Disneyland, and other tourist spots.
Check for Room Cleanliness
While some guests praised the cleanliness of the rooms, others mentioned that the cleanliness could be improved, so it's advisable to check recent reviews for the latest feedback on room cleanliness.
Be Mindful of Room Facilities
Some guests noted that the facilities inside the rooms were a bit old, so it's worth considering this aspect when booking.
Utilize the Hotel's Free Shuttle to Disneyland
If you're planning to visit Disneyland, take advantage of the hotel's shuttle service, which guests found convenient for accessing the theme park.
Take Note of Room Amenities
Guests appreciated the amenities provided, such as the free airport shuttle, gym, and the hotel's connection to a shopping mall and MTR station, making it convenient for shopping and transportation.
Consider Room Size and Layout
Some guests mentioned that the room size and layout were well-utilized, while others found the space to be limited, so it's advisable to consider this aspect based on personal preferences.
Check for Early Check-in Flexibility
A few guests mentioned inflexibility regarding early check-in, so it's recommended to confirm the hotel's policies on early check-in if needed.
Be Aware of Room Maintenance
Some guests reported issues with room maintenance, such as broken light switches and outdated interior design, so it's advisable to check recent reviews for any updates on the hotel's maintenance.
Location
51 Man Tung Road, Hong Kong
What's nearby
- AsiaWorld-Expo2 mi
- Hong Kong Disneyland6.5 mi
- Hong Kong Disneyland Resort6.6 mi
- Macau Ferry Terminal13.4 mi
- International Finance Centre13.8 mi
- Victoria Harbour14 mi
- The Harbourside14 mi
- Sorrento14.1 mi
- Langham Place Shopping Mall14.6 mi
- Prince Edward14.6 mi
- Nathan Road14.7 mi
- Tsim Sha Tsui Station14.7 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Novotel Citygate Hong Kong
Low season | September |
|---|---|
High season | January |
Average price (weeknight) | $143 |
Average price (weekend night) | $176 |
When to book a room at Novotel Citygate Hong Kong
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Novotel Citygate Hong Kong
FAQs when booking at Novotel Citygate Hong Kong
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Value for money | 8.2 |
|---|---|
Distance to city center | 14.8 mi |
Nearest Airport | Hong Kong Intl |
Distance to airport | 1.9 mi |
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