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They did not complete the clean of my room one day. It looked like they started part of the kitchette area and then did not complete it.
Functional. Fridge, microwave and kettle provide alternative food options. Simple no nonsense breakfast
Comfortable and modern
it was very clean and had a lot of space and everything that you needed a small point wich may be a big point for someone else was that there was only a small amount of toilet paper and we ran out of....however we made use of the tissues that were there so it didnt impact on us particularly....us brits tend to make do i guess....overall it was very comfortable and in a nice location and that was the only thing and to be honest we felt it was a minor thing.....
The hotel is very good While we knew breakfast was extra - we decided to take, fot the kids it cost six euros but then there was no cereal specific for the kids - so we ended up paying just for a glass of milk, (as the cereal we had to buy ourselves)
Breakfast was rather poor. Except the bred and the coffee everything came in small plastic containers - looked very modern, but not exactly my taste. Would have preferred some real ham and cheese.
Everything!! The breakfast
Clean hotel & helpful staff - watch the parking tickets if you leave the car on the road! Bed hard and pillows uncomfortable
The staff was really friend. Best choice if you are looking for something new, clean and functional. Good internet connection. It´s not in the city center (20min walking distance) although it´s close to the University and there are some small shops close by.
Rooms were clean, bright and spacious.
It was right for 4 adults but generally acceptablr There are openings in the swinging doors to the shower area that created a problem with privacy. We had two teenage girls and two men.
The cleanliness.The design of the hotel. Staff so helpful, spa facilities brilliant. Will def go back. NOTHING
Service, food, and facility were all outstanding. Nothing
The location of the hotel suited our needs perfectly, as it was a stop over on our drive home from the south of France & it meant we didn't have a long journey to Calais the next day. The building itself was beautiful & it was nice to see a modern design/decor incorporated into a traditional building. The staff were friendly, efficient & very helpful & when we were unable to eat in their restaurant as it was full, they reccomended & booked a lovely alternative. That we weren't there for longer & that it was raining heavily so we were unable to explore the area!!
A magnificent beautiful and very romantic hotel in the heart of the centre, excellent location. Very friendly, helpful, good-looking and attentive multilangual personel. It was clean, big badroom with separated shower and bath, decent material. There was an apart room for the toilet, which is always a plus. An enormous and very comfort supersized bed: wish I had that one at home! The closet was big, spacious and full-mirored. A big indoor swimming pool located in the wellness and a giant hamam with music and a starsky.The breakfast was not a huge buffet, but you had everything you could wish for plus the quality of the food was superbe. Delicious! Spacy room but looked a bit 'empty', no little salon, nor those little extras like some chocolat, some fruit or fresh flowers to welcome you. But there was a bottle of water. No device to play music. A minus on the toilet for the ladies was the absence of a bin. We had a problem with gaining warm water the first night, but this was probably due erroneous use. The welness was very relaxing but unfortunately it was sometimes a bit noisious due playing children.
The location of the hotel, the interesting courtyard and the comfort of the bedroom There was notghing we didn't like
Very central and had an old French charm Parking was difficult
Location. Old French charm. Free use of internet. Breakfast better than expected. Shower facility and bathroom better than expected. No. For the price, in France, this was pretty good all round. If I tried I could probably find fault, as in any hotel anywhere!
very central, nice spacious rooms parking and possibility to reach the hotel by car
This place is very quaint. It is in a great location next to the cathedral and is clean and comfortable despite being obviously very old (and by that I don't mean worn down - I mean that you can tell the building has been there forever but it is well taken care of). There is a nice court yard/patio with a very friendly cat and a nice breakfast. Would stay there again 100% The key system is a little old, other than that, everything is great!
Receptionists were friendly and welcoming. Hotel is full of character No Parking. Carpets on stairs is worn and corridors were needing decorating. Poor signage in hotel
Brilliant location just behind the cathedral, breakfast was excellent. Renovation work is currently being done on rooms.
Location and ambiance.. It is a typical French hotel and not like a chain hotel at all, individual but well decorated. Bed very comfortable and staff fine, even when we stayed beyond checkout time.
Personal touch, very friendly staff, beautiful location. Nothing, it was lovely, we would stay there again.
The best advantage of this hotel is the location. It is easy walking distance to all sights, shopping and restaurants.
proximity to city; quaintness of the surroundings
It had the nicest room of any we stayed in in France. Parking lot didn't have enough spaces for all guests to park.
The very pleasant hotel. The rooms is small but very comfortable. It`s not possible to reach the hotel by car. The very, very small lift.
Friendly reception even at 4:30 am!!! Poorly signposted, very difficult to find.
Clean, good, but unobtrusive service Was ok.
We liked our 6 day stay. The rooms were clean and quiet. This hotel is located where most tourists would like to be. The staff was extremely helpful and quite friendly. When there was a confusion about whether we wanted one big bed or two singles they easily fixed the problem to our satisfaction. The breakfast room was quite good.
We stayed one night en route to Calais after travelling from South West France. Hotel difficult to find and we parked in public car park in the market which was only a short walk away. Very pleasant decor and nice comfortable room though a bit small and dark. Location is fantastic and for a one night stay, we were on the square close to all the restaurants and shops, was just perfect. We got a very good deal with trip advisor so thought hotel excellent value for money. Would recommend. Difficulty in finding hotel. Directions should be given with booking in view of location. Room rather small and dark.
Excelent location, good staff and facilites. On site parking is welcome and valued the decor and facilities in the bedrooms were poor and outdated, but generally clean and adequate
All three of the women at the front desk were extremely helpful both with room and town questions. We had an early departure and were taken care of graciously.
The location in the centre with car parking.
The location The restaurant wasn't open, but it was a public holiday
The Location Access to the hotel by car not easy to find.
Very pleasant and helpfull staff. Good local knowledge too. Rooms alittle on the small side.
location uncomfortable bed,small room, expensive bar/mini bar
Nothing special , type of hotel you will not remember except for the extraordinary attitude of 2 employees at the reception desk who were very helpful. The access by car is very complicated and parking very narrow.
Very nice location in central city. It may be difficult to find hotel by car. But i think it is usal in France due to many uni direction road.
The hotels location is superb for site seeing but very difficult to find, the availability of car parking is a joke. The hotel is fine just finding it and somewhere to park were the flies in the ointment.
The friendly and helpful nature of the staff, a very good breakfast, and fine location for sightseeing
The location.. so close to the Cathetral, the Gros Horloge, shopping. The room was very small for 2.
Rooms are small but well furnished. The location is very convenient for tourism and the underground car park is very useful. The bed was too firm and the air conditioning was noisy and ineffective.
Excellent location, good facilities, very clean.
location, friendliness of staff, promptness of service the room was not made up early enough
- next to shopping mall - tiny and dusty room - dirty carpet - smelly old pillows - room badly needs refurbishment and better maintenance!
Excellent desk staff, good parking, quiet environment, easy walk to city would prefer duvets, bigger towels
location and friendly staff
Clean, helpful staff, closer to centre than expected with bonus of parking Lack of tea/coffee facilities in room
Good location in the centre of the town. It's starting to look worn and is in need of a refit. Very small bathroom.
Cheap place to rest our heads after a long drive
Convenient parking in the garage. La conception de douche est tout à fait innovante. The hotel's cruise ship theme. I kept wondering when Captain Merril Stubing would appear and ask, "Monsieur, may I heelp you pleeze..." L'Amour-Bateau s'amuse.
location,fair breakfast,parking under the hotel the room is very small.the hotel can give a free parking to his guast
Friendliness and helpfulness of the staff, restaurant and bar were excellant.
Perfectly comfotable and clean modern hotel, with a quirky design style in the corridors. Trying to find the place. My satnav didn't recognise the street name - no wonder its a shopping centre!. It was by shear chance that I found the car park - I didn't read anything i advance that suggested that the car park was under the hotel and a part of the shopping centre. At least the parking was free when we left on Sunday morning.
Helpful staff, generally good facilities and evening meals were competitive. Thought the price was a bit excessive for the quality of the hotel.
Good car parking, helpful staff. Convenient for city centre.
We were well looked after by the excellent staff.
Helpful staff, location, free parking, good room. No
the staff were very pleasant and nothing was too much trouble
The staff were very good and went out of their way to make things easy for us. It was difficult to spot the hotel when approaching in the dark. A larger more noticable sign would have been helpful
big room, friendly staff. the bathtub was not clean
The gentleman working the counter when I came to check-in was very nice. I was very happy to find out that they do have free wi-fi (unlike what is indicated on this site). Liked having a full bathtub with plenty of hot water, too! It's also very easy to get around town since the tramway stops just nearby, across the street (you can connect to metro/underground 1 stop away, too). The elevator is a bit old, feels creepy (another couple that rode with me had same sentiments, so it's not just me). The shower curtain needed replaced or bleached (bottom edge had rust stains, did not look too nice).
Friendly staff. Good location. Free parking. Only french TV channels.
Convenient location with free parking The room was rather spartan and the common areas were not clean
Close to the old historical pedestrian streets and close to the cathedral. Close to shopping and restaurants.
I enjoyed the staff - they were most accommodating to us and our needs. They certainly rate an A+ in my book and all can work at a 4 star hotel
Location is good. Room was decent size. No blind. Hotel is pretty dark. Decor is terrible.
Good central location, within walking distance of the historical centre, bars, restaurants and tourist sites. Bathroom decor was very dark with a couple of tiles hanging off which exposed some mouldiness. Noisy throughout the night.
Position of hotel was good for cathedral and shops Outdated decor of hotel,pipes leaking in foyer.hotel room nice size but tiles fallen of side of bath and toilet that stank like a portaloo I used at reading festival in 2009
Very helpfull reception staff and very close to convenient parking. Offered smoking rooms. There was no shower curtain/barrier so the bathroom floor got very wet. Toilet seat was broken.
Very central, easy to find, excellent underground secure parking, great for bikers. Friendly staff.
Good central location, Safe covered parking, Good value Breakfast.
Very good central location with under cover secure overnight parking. Needs refurbishing, fixtures and fittings a little tired.
This is the third time we have stayed there. Very good for a city break and stop off on the way further south.
Expensive food and drink on on-site restaurant
quiet room the internet connections at low bandwidth are terrible. it gives a very cheap impression of the hotel that they do not give customers paying 130E a night free internet.
I normally stay at budget hotels, so I found this to be very luxurious. I had a huge double bed, a sofa, flat-screen TV, lovely toiletries in the bathroom, room service, AC, the works. The restaurant is very gourmet...and expensive, so check prices before you go. I didn't dislike anything about the hotel. If you don't have a car, then it's a 10-minute walk to find restaurants, shops, etc. That was the only downside for me.
Access to town easy with short 10 minute walk. Undercover car park on site. Staff pleasant.
Easy to find, central location. Large underground car park
The hotel car park is extremely expensive. 14+ euros a day
Found the position of the Hotel is great and service staff is nice.
We particularly liked the location and the friendliness of the staff. Rooms were comfortable and the breakfast very nice. There is no lift in the hotel and carrying a baby up 3 flights of stairs was quite hard work. Parking is quite difficult.
While, close to the Rouen Cathedral, this hotel is not really in a nice section of town.
Exploring Rouen Outside noise at night
It is very close to the cathedral and the historic city. The breakfast was good and they had the best coffee during our stay in France. It is very small one-way street which can be difficult to find and there was no lift and some interior construction while we stayed.
proximity to old town and good restaurants + easy parking. Good rates and good continental breakfast.
In the city and close to all the tourist sights
We thought the staff gave good service and really tried to make our stay enjoyable,especially when the portable cot collapsed and our grandaughter was given a private room across the hall. good job. Location was excellent for walking or getting out of town to visit other sites. The outside noise from the bar, but that is something you cannot control.
convenience traffic noise
The staff were very helpful and actively told us about events on in the city that evening and offered to book restaurants for us It was a little basic - for instance there was no air conditioning in the room
Cleanliness of the room. The absence of elevator and heating.
Very nice hotel in lovely grounds We were very dissappointed to find after a long journey, their was no food available, as their were three functions in the hotel, We were not advised of this at any time. The staff were very unhelpful as to where we could go and eat. We were not the only guests complaining about this.
A quite rural location Breakfast was of poor quality and expensive.
Staff at reception were very helpful and curteous. The room was good. The grounds of the hotel are stunning. Given the location of the hotel unless you want to drive the hotel restaurant is an obvious choice. However, the restaurant was full, the service was painfully slow, the food was poor quality and expensive and the staff were indifferent boarding on the the surly. Our worst expereince in 5 weeks touring France and Spain.
It is very comfortable and in a beautiful setting There were wet towels on the bathroom floor when we arrived. It took two requests to have new ones. The service in the restaurant was exceptionally slow. It took an hour and 20 mins for the starter to arrive, and was expensive for what it was!
Reception staff helpful Hotel Bar /out of action. Not enough waiting staff in dining room hotel staff concentrating on wedding reception following day rather than guests already booked in.
Very convenient for autoroute access, good standards and reasonable value for money. Pleasant grounds. Restaurant was rather expensive for the evening meal
Cleanliness of the rooms compared to other similarly proced hotels. Good breakfast facilities!! There was a wedding on and so we were forced to eat in the evening in a make-do restaurant which was just a small room with 5 tables and one poor girl working there alone doing everything. Consequently we had to wait for over an hour for our food (with three small kids this is always difficult!!!).
this hotel was excellent all round we liked everything about this hotel
the hotel restuarant made us vegan food! the food in general took ages ( there were 9 of us)
Staff very nice and helpful.Very good WIFI connection and very good breakfast. Excellent parking facilities and peaceful area. We enjoyed our stay and would stay there again.
Quiet and comfortable with good food at reasonable prices. Easy access to city and close to facilities No
Gambas ordered at dinner not cooked properly. Staff apologised and adjusted the bill
Lack of good places to eat in the area and hotel restaurant closed.
well located and cheap price
Large bathroom Quiet hotel Matrasses; one had a pit in it. Extra bed (for kid) was very uncomfortable.
Beds were very comfortable. Televisons very good. Breakfasts were better than in other places. There was no lift to make alot of noise. If you cannot use the stairs you need to specify a ground floor room. Despite the fact that the reception was supposed to shut at 21:30 the reception was locked up with no welcome at 21:00. The restaurant was shut for the annual staff holidays but there was no information on where to go for a meal - as the hotel was in the middle of a commercial area rather than in a town this was very unhelpful. So avoid from mid July to mid August.
It was only 5mins away from the family we were visiting. Staff were very nice and helped where possible without crowding us in all areas of the hotel. Top marks here I feel!! Although aware that France 'shuts on a Sunday' For us it was still very strange to be at a hotel with no staff or services, especially as we appeared to be the only guests when we returned Sunday night.
Helpful staff, clean comfortable rooms. First class reasonable dinner. Excellent breakfast. Would definately use again if in area or travelling through,
Ticked all the boxes we had are 3 small dogs with us we had drove from the dordogne on route to calais and were very pleased when we saw the hotel the lady on reception was very helpfull the grounds around the hotel were lovely to walk with are dogs+dog bags of course able to make ourselves a cup of tea in the room great hotel and room spotless None
Very friendly staff. Excellent comfort no computer for guests to use
Close to the university where my daughter was studying for one year Cleared breakfast buffet away before end of breakfast time
The restaurant was open making it convenient to eat
We had an evening meal in the hotel restaurant and was very dissappointed. For the price we expected much better quality.
When we arrived at the hotel the parking was plentiful the girl who served us was very pleasant and helpful the wine choice was good and the room was spotless and it was nice to have tea making facilities. I do not wish to sound too demanding but I don't like drinking wine out of anything other than wine glasses.....also the steaks we had at dinner were very fatty. In fairness though it's a budget priced hotel and on balance there was more good than bad points and we would stay again in another of the chain.
Good hotel for a business trip as long as you have a car.
the friendliness of the staff, the layout of the hotel and the excellent restaurant
Very convenient being near Rouen but not in the town. Quiet location but also near a large supermarket (with other shops) and petrol station The room smelt of smoke - it would be good to have smoking and non-smoking rooms
Waiting staff very helpful, room clean comfortable and tranquil. Room not ready when we arrived at 4.30, offered another room but had to negociate our way up a staircase piled up with clean bedding and towels.
Some staff members were excellent; helpful, responded quickly to requests for more towels and offered to translate the restaurant menu. It was very convenient to have the restaurant in the hotel and the food was excellent and good value. Free car parking was handy especially with the cheap and quick bus trip into Rouen (bus stop just a 5 minute walk from hotel). The room was a little small. The tea & coffee making facilities were a bit sparse - enough for 1 drink each and only 2 sachets of sugar. No air con in room so it could have been a problem during the hot weather.
The person in the reception is not friendly