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Comfortable and clean rooms. Very responsive and corteous staff. Fine territory.
Good views of the sea. Very comfortable. The staff is sometimes not very nice. Because of the state of the bathroom is more a 4 stars than a five stars.
the staff wasnt freindly and the service was so bad the electricity was cuting for 16 hours so we were without ac or lights
My friend and I were in a double room, and it was clean and big enough with pretty spacious balcony and bath room. Luxurious interior.Swimming pool was good and especially liked their private beach! We were asked for half board (breakfast and dinner), but at the dinner buffet no drinks was inclusive. I've never been to 5 star hotels who doesn't serve a glass of water at dinner. of course there was no juice.
I liked the amaying design of the hotel and the beach which is a beautiful island ,and the staff are very friendly ,cleanless, It was not available information about gala dinner at the new year at booking.com ,as its important to have H.B rooms.
Nice, frendly staff, Nice location, close to down town, but not much noice. Rooms are big enought for a family. Clean beach, but not very big The clerk on the reception after five days of staing in the hotel without any notice blocked 1000 EUR on credit card just "for any case" using the information about card he got from booking com. Was a real problem to unblock it again. We left the hotel with open for Marriott "credit line" It is very bad practice. A guest feels like a thief, who does not trust the owner.
We were only 2 nights in the hotel and we had a wonderful stay. The food is very good and rooms are very clean and comfortable. We did not have dinner in the hotel but we went to the marina were u can find a lot of good restaurants. Snorkling was not that good at the hotel, but u can book a snorkel trip downtown. Anyway its a good choise. Snorkling
I like almost everything starting body creem in a bathroom and ending how staff take care about the beach and it's cleaness. It could be longer place for swimming with red baloons around. Just because there is a harbor the hotel cut the territory for swimming.
Clean, peaceful, polite atmosphere. No in-room tea making facilities. Ice in juices at breakfast. No minibar pricelist and tiny shower gel bottle.
Nice pool, right on the shore so a beach as well. Beautiful surroundings -- watched the sunset over the hills and the sun rise over the Red Sea. Most staff were friendly. The bell captain went out of his way to ensure I had a travel connection arranged to Luxor -- required several calls. My first half hour I had a very rude bartender at the Island bar -- since he was treating others great I assume it was because I was the only one who looked American? Just got there so don't know what else. Decided to stay only one night instead of two.
House keeping and front desk were very cooperative
good quiet hotel with big green territory and beach. there is the coral for snorkling and place for kids to swim in sea too there is the building on right side before main entrance with garden view rooms, it is just in front of generator hall. during whole day and night there is annoying noise.
Large green territory, jym, hotel room,houskeeping Extremely unprofessional front desk personell Plenty of food for breakfast, but it's all the same every single day and the quality is very poor.
Good design, calm place, good parking housekeeping, very expensive mini-bar drinks, breakfast quality and kinds, small rooms
The beach and swimming pool areas are spacious and comfortable. The Italian restaurant was excellent and good value for money. The rooms were clean and comfortable. The food in the Karnack restaurant lacked imagination. The same kinds of food were served on a daily basis. The hotel is clearly aimed for Russian visitors with no tours readily available for native English speakers.
the view, swimming pool Poor staff, aircondition not sufficiant, too far away from town. wrong telephone number in your confirmation.
friendly staff. nice food, good activities, value of money
Servicing is so excellent, and All Inclusive option is highly beneficiable Because it includes also birthdays celebration ( I celebrate with my wife her birthday free of any charges ): ). No.
We found the staff to be very helpful and accomodating. The grounds and facilities were well maintained. The large pools were perfect for our family to enjoy. It would be nice if the beach was closer.
The staff are pleasant, the food variety is very good and the animation is fun. Although not a real dislike, I found the hotel to attract many Russians and Germans; hence staff would always think I was either German or Russian and would address me in one of these languages instead of English.
Design of the resort, swimming pool wide mixing of beverages although it was simpl The material of internal bath room ceramic a wall and floor so the furniture, beds
First, I reserve as 5 stars hotel, but when I arrived I found that the hotel is 4 stars. I have a very bad experience with the hotel, I stayed 2 hours to have the room, the staff said that the room is not clean. After the dinner me and my wife return to the room, in the morning my wife start vomiting and diahrriaa. I asked for a doctor but they reply to me that the doctor ( complete next) the doctor will not be avaiable till the night. I phone the recepation and asked for a check out to take my wife to hospital in Hurgada. My wife was very ill. They take 3 hours till hey refund to me the money of the 2 other night & although I stayed 1 night they took from the commission of booking.com for the 3 nights. I went to hospital and found that my wife have Gasto entritis (food Poision)
Service and friendlyness of personnel, beautifull organization of Xmass eve and newyears eve parties, nice pool area and children play area, very nice surronding and beautifull lit gardens for walking in the evening, Liked the design of the rooms and of the buildings, The room was relatively quiet and we could rest well 1: hard beds, single beds in stead of a double, Iberhotel airport Cairo had a much better bed! 2: wireless internet should be included in all inclusive arrangement 3: the doors and windows didn't close and open properly in our room
book only if you go there with your kids
The multiple restaurants and the effort that they take to prepare different dishes daily plus, the continuous cleaning of floors right thru the day. The rooms can be classified between 2 to 3 stars and the prices charged were exorbitant. Beds were very uncmfortable and full of bugs. Restaurant staff are very rude and unproffessional.
I liked best at this hotel the quality of the food, the cleanliess of the room and all throuout the hotel, the goodwill of staff ready to help you at any time, whatever efforts they were supposed to make. Also they had plenty of relaxing areas, with confortable chairs inside and outside. I did not like at all at this hotel: the size of the pools, the fact that just one pool (the smallest one) was heated, too many mosquitos, the beach was too crowded and just one beach bar for two hotels (Alf Leila and Jungle Park), and the size of the plastic glasses (100 ml for one beer)
Was told upon arrival that the price on the site is not correct and they wanted to charge me extra however after a big argument the hotel manager opolgise for the mistake occurred. Food was not good at all. All doors licks in the room were not working including the security chain and no safe box in the too
The hotel is a part of a group of hotels in Makadi Bay in Hurghada and offers various activities in cooperation with other nearby hotels. The hotel is situated directly on the beach and there are good activities to participate in during day time and night time. The food variety was limited (okay quality), rooms offer only basic comfort, and the hotel does not offer safary trips.
Great buildings and interior, spacious and clean rooms. Rater than fine sand, the beach is made from gravels. Note that reservations for the a la carte restaurants needs to be made 1 day prior to eating, and they only take one seating per night. Very limited menus, unless you wish to pay extra. This hotel suits best families with small children, and without expectations for great food experiences. The service level in general is not 5 star standard, but this could be related to this being a quite new hotel. The area surrounding the hotel is very nice within, but stepping out of the hotel area, you will find construction sites. 10 minutes by taxi to go into Hurghada. At the private beach, you can expect persistant enquiries by henna tatooers Service level needs improvement. Not corresponding to the 5 stars of the hotel. Better information about the hotel facilities upon time of arrival, especially regarding how reservation at a la carte restaurants works. Opening hours for pools are a little short.
Everything was great lovly place I was unhappy on checkout as I was misinformed regarding a late check out I thought it was agree for free however I was very surprised wen they charged me 40 euros and wen I called the manager he was nonbank at all as they all assumed I was making this up