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Nothing No cable for internet was available as they just had 2 cabels for the guest in a hotel
Very good location, next Cologne and in front a Mall They didn´t have a non-smoking room, although I´d requested in the reservation
The choice of food at breakfast was outstanding and the state of the room was excellent. The staff were very helpful and friendly when I needed their help
very helpfull staff.
Quiet location, clean hotel, good value for moey. Sauna out of service, fitness equipmen,t broken down
The hotel is comfortable, clean and has a nice restaurant, with very good breakfast. If you travel with a car the hotel is convenient.
Convenient to bus station to get downtown. Room was very clean and comfortable. Breakfast was expensive. very noisy outside. Construction started up at 7:00 am on a Saturday morning.
excellent area every thing are good
Friendly bi-lingual reception staff. Good breakfast. Clean well furnished room.
Cleanliness was second to none which in my view is very important so well done on that. Also I found the hotel to be very well organised with easy access friendly staff and plenty of parking spaces. Typical German efficiency 5/5. I would definitely return there if I was to come back to Koln. Location is a bit far from the center of Koln but we came with the car so that wasn't the problem for us
The WLAN didn't worked well, unable to obtain an IP-Address.
very clean everything was very good
Hotel was for a City Trip but does require a car as it is some distant from the Center of Cologne. Plenty of free parking, nice restaurants in the area. Good breakfast. Lift available in Hotel. No
The staff was very kind and professional, trying to help us anytime we asked to They close the door to early at night (10:00 PM)
very helpful young receptionist (Brosch is his name I believe) and staff in general, 25mins by car to Cologne. Free internet also in rooms and free public parking. Good standard breakfast. Very spacious rooms. Preferred ones on the 2nd floor. on the 3rd night of our stay, our room 302 was very smelly (probably bad paint)
there was plenty to use from the breakfast buffet, the room was spacious and clean. the shower was heavenly :0)
Very large rooms. Clean. Friendly staff. Good breakfast. This hotel is not close to the train station.
Large room, clean bathroom, good breakfast The room strongly smelt of cigarettes
Quiet location All was good and a nice pub nearby
friendly,clean After seeing the hotel and realizing the sistance from Cologne I tried to cancel and they indicated non cancellable. My wife was being treated at a hospital on Cologne, Needed handicap facility with in house restruant.In industrial area, very hard to find!
Room was clean and modern. Bathroom door did not close.
Location Small room with High Heating even if Disconnected! Solution indicated by reception was .....Open the window!!!
friendly staff not really the same quality as other Hiltons where I have previously stayed - restaurant was ok, service was good, but food was served almost cold, selection of beverages (only 2 kinds of port), rooms were small (although efficient and modern). Slightly below expectations.
Nice Location. Near Cologne Dom.
Professional and helpful staff
The hotel room was lovely and comfortable and the staff were very helpful
Very good staff. Very good location. Great room! Way too much dressing on the ceaser salad (specialty).
Staff and facilities were all first rate. Wonderful full breakfast and good value for the price.
Location and view of city were great Room was old and dated, beds were dated, it appeared to be a former smoking room
Overall this hotel was excellent in all aspects, I found the staff to be the best thing about the hotel. They were so friendly and helpful and really made us feel welcome. This is my most favorite hotel I have stayed in for the reason of the staff and facilities. The swimming pool could stay open a bit longer, as it closes at 9 or 10pm depending on the day.
The breakfast was really good The whole hotel needs a facelift. I think the time with dark wood is over an also the rooms need a facelift too
The attendance by the reception staff was excellent
the view of the hotel was really good.
Staff very friendly and accommodating, good location
Great view of the cathedral - best in Cologne (I've traveled to Cologne many times) At first gave us a Rhine view room with a terrace overhang above us that cut off half the cathedral view. They were happy to move us a floor up, but that should have been clarified in the reservation
location so good and staff so helpful very expensive though nothing
Clean and quiest, good localisation. This hotel isn't really 5 star. Hotel need remodelling. TOTALLY OVERPRICED!
Location, front desk staff, concierge, great breakfast, room size, hotel layout beer garden with self service and impolite staff: this does not fit into a five star hotel
Location, Not Busy "Size", Facilities, Rooms and Food in particular breakfast Nothing
The Service at the hotel was very very good. Spa, Pool etc.:)
friendly people and staff and location
It's great location.
The staff at the Marriott were extremley helpful and friendly. I wanted a room with a bath and as the suite I had booked did not have one - The lovely Reception personell upgraded me to a room that did have one. Service = a grade
proximity to city sights
The staff were so attentive and made life very easy for us. They were always cheerful and the whole experience was so positive.The room was splendid and the breakfast and evening meals could not be faulted. The use of room key cards to operate the lift was not always the easiest task to perform.However staff were quick to help when necessary.
Have had a lovely stay at this hotel x very close to centre x we went for the Christmas markets x lovely breakfast lots of choice x we had a lovely meal in the fou French restaurant in the hotel x x would stay again x The checking in and out was very slow x x
close to the center and the public transport
Very close to rail station and shopping. I have no complaints
We stayed at this hotel for two nights at the end of November to visit the Cologne Xmas markets. We were more than satisfied with the hotel, it's location, rooms and facilities with friendly staff and helpful concierge and reception. Excellent accommodation which we would recommend without hesitation. Breakfast was expensive but there was an impressive selection and a1 service - a great treat. The addition of a 5% city tax which had been implemented to our bill subsequent to our original reservation, which was not made aware to us prior to our visit.
We enjoyed our stay. The breakfast was excellent, with many choices, good quality and freshness. The staff were helpful and generally efficient.
It's location, and comfortable rooms and very good service and great breakfast The increase in the room price for several of the nights
Excellent health facility, very comfortable, and great location. No
The perfect manners of the staff, the cleanliness and style of the rooms and the food and serivces in the restaurant. A fantastic deal thank you! It was quite hard to find, a detailed map from the hotel would have helped as there were roadwords etc which made your normal maps difficult to follow.
Very friendly and helpful hotel staff, comfortable bed and location in the city center. Maybe too much noise from hotel service stuff.
there is anice gym with a good swimming pool in the basement , but you may or may not have to pay extra for it depending on your booking conditions. the design of the hotel is a bit too lifeless , cold and no personality
Staff very friendly and helpful and spoke great english. Pool facilities as mentioned before.
The location for me was great. There were about 750,000 people in Koln for a parade and the location was right on the parade route. They provided bowls, treats, and a nice carpet for my dogs. The concierge had great recommendations. Even the late checkout to allow my dogs to stay in the air conditioning during the late morning hours was handled very efficiently and with a great attitude.
Excellent location, service and facilities. Thoroughly enjoyed my stay here. My new fave hotel in Cologne.
the personal touch none
I liked the restaurants, and the unike design Breakfast was totally unacceptable for the price of 28 euros/person, overall the value for money was quite low. also unacceptable the extra cherge of 35 euros per person for 2nd person in the same room.
The hotel is wonderful regarding design, restaurantes are great, excellent choice. I think it has a problem in de Maisonette rooms, the stair is really small and curve so it is almost impossible to take your luggage upstairs where the bedroom is. So at the end your suitcase will be in the sitting area. Also my room smell of humidity.
The staff were excellent, not to far from the cathedral.
Interesting building , helpful staff WiFi connec tion not straightforward
Friendliness and helpfulness of the staff. The location was good and the view fantastic.
to far away from the old town (altstadt) the staff was not that friendly in the bar and during the reception wich we followed for the german Netbisquits company. The reception at the frontdesk was friendly, but did nothing extra. They forgot to ask if we parked in the garage (they could have know this) so my collegue got no exit.
Hotel visit, kindness of staff, great bar and terrace, very intimate were told we could not go on the terrace because of a private function, it is a shame because on the room floor, we could not see as well and take pictures.
The hotel is interesting but the rooms look like they need an update. Breakfast was good but the service was not the most attentive.
The staff was very helpful. Architecture was interesting. Very relaxing yet luxurious atmosphere.
no complaints the service was first class
The hospitality of the stuff was outstanding. No
Very helpful staff. Very alert and professional. Unbeatable location The room was not up to standard for a 5-star hotel. There was a desk, but no lamp on or near the desk. The walls between the rooms are paper thin. I could hear every word spoken by guests in rooms beside me. One morning I was woken by the sound of the woman in the next room having what appeared to be a great orgasm. She probably was not that loud, but the walls must be without any sound proofing at all.
All the lobby staff were helpful and pleasant.
professionnel and friendly staff. very good asiatique restaurant
Great location. Excellent service every step of the way, great staff. Delicious breakfast. Kingsized bed was really two beds pushed together.
the room I had was facing the internal courtyard and was light and airy. There was no back of house noise to prevent me having the french doors wide open all night. The staff were very friendly and the refresehments and meals generous and delicious. The location was great, 15 mins to the Kolnmesse, across the road from the shopping area and next door to the dom.
This hotel is amazing! Not only is it in a great location but the staff and facility is superb. We arrived at the hotel at 3:30pm and our rooms weren't ready. To make up for it we were upgraded to a suite. You can see the cathedral out of your bedroom window which is fantastic! I would definitely stay here again. Nothing.
Good location, good service
Everything was perfect
the hotel was close to the cathedral, shops and the river also only two mins from central station.breakfast was lovely a choice of almost anything you wanted, the staff were very helpfull recomending restaurants ect.and the mini bar was included.
Clean convenient and pleasant staff No internet access. Long wait on sun morning for breakfast
Contemporary design...very artistic! The coloured windows...blue, green, yellow and red......they reflect coloured light in the room. The sink in the bedroom rather than bathroom.
The design and the facilities and also have free WiFi There is no public computer to use
quiet. friendly staff. modern design. pillows. rest wonderful. some may not like the sink in the main room... shame the bar area wasn't so slick.. (as in hub).
new stylish hotel in the center of cologne. light and bright rooms. friendly and young service at all areas of the hotel. good new concept idea
A so called added "culture tax" of 6% is complete ridiculous. Normal tourist taxes are between 1 and 2,5% per night. This kind of "squeezing your customer" has to be punished !
Good environment, clean, modern, good staff Hot items at breakfast ran out towards the end of the sitting.
Free wifi and internet. Excellent breakfast. Friendly staff. Good central location. Stylish rooms. Hotel does not have duvets for two persons. No wifi access in all rooms.
Decoration Internet and music in the room didn't work. Once the forgot to clean our room.
Staff very helpful and friendly and ambience of hotel lobby and bar very pleasant and relaxing Very expensive to stay and bar prices very expensive. Also request to pay an additional tax on the original payment which was paid since August and this request was rejected
The service and the quality of the food at the Paparazzi restaurant. The first evening we have been served a lobster, which was not fresh (it was stinky) it was taken off the bill but anyway it should not happen in this class of restaurant. The second evening we have waited over three hours to be served.
Good location to go to the Koln messe Too expensive
Room design, elegance, spacious, electronic shutters Nothing
The rooms were amazing, the staff was friendly and the Breakfast in Bed service was awesome. I didn't like that you had to use your room key to operate everything from the elevator to the lights.
nothing to complain, staff is exelent
I like the staff all over and rooms were beautiful. And also because you are very near to the mess.
great room, great shower a little far from the city center
proximity to Koeln Messe, friendly staff, fitness facilities, breakfast buffet tobacco smell, noise (squealing door on floor above), unhygienic sink, un-cosy lounge, the fact that breakfast was too expensive and not included in room price
I like best the services, facilities, the comfort, the cleanliness of my room the location and the advantage of having a relaxing time at the spa after shopping.
NIce rooms cleaning team knocked at 8 AM waking up us because they wanted to clean the room. never happened in other hotel in my life
Loved the bed.... very comfortable. Even though we were in the middle of the city it was nice and quiet. We wanted to go out for dinner, it was already late and we asked for help at the desk. They sent us to a restaurant that was closed and had no further suggestions, thanks to a local taxi driver we had a wonderful meal.
Warm welcome and information. Staff were excellent. The pool was too cold!
Club Room High Price 400 EURO for first two days ridiculous for this class of hotel
Great bed with nice pillows and sheets. BIG bathtub! Good breakfast. Enjoyable pool & sauna. Extremely accommodating staff. Nice location for sight-seeing. Some of the spa/sauna facilities were under construction.
All staff were very friendly and obliging.Enjoyed the club room and facilities.Good location. Airconditioning not as good as should have been in bedroom section
Our second stay here and my second review on booking.com. I find it difficult to deviate from my previous glowing report. This hotel scores very highly on all fronts. One of our favourite "weekend-break" hotels.
Location, good breakfast The room wasn't ready for the time of check in though it was around 3pm; The staff didn't make the bed during the room cleaning, took only empty bottles; Shower was almost broken; Room could be bigger for a 5 star hotel.
great location, decent sized rooms, very good breakfast included. Staff helpful. mildly disappointed with the spa, very 1970s, but great steam room still. would return!
Disappointing for a 5 star hotel. Price of WiFi at €12.50 per day - broadband availability when traveling is nowadays a necessity so include it in room rates. Rooms and bathrooms pretty standard and a bit tired. Staff somewhat clinical in their manner.
No complains. Very good breakfast included.
Its excellent city centre location. The decor in the room was shabby. Paintwork was old and damaged.
This hotel was a nice surprise, far exceeding my expectations. Fabulous location, very friendly staff, cheap and good breakfast, clean room, quiet. I booked it because it was the only room available, but I will definitely stay here again! None
good service,city info,great location
great central location
Very good buffet breakfast
over all very good
great location with a spectacular view on the DOM/Cathedral the electronic roomkey needs getting used to
wonderful location and very nice staff not enough pillows.
Location - close to centre of town and main rail station. Inclusion of breakfast. Hotel has a non smoking policy. Notwithstanding this, I also specifically asked for a non smoking room. However the room I was given smelt heavily of smoke and hadn't been aired out. Reception staff were reluctant to remedy this as apparently there were no other available rooms. Only solution offered was to leave the windows open - not exactly a feasible option with sub zero temperatures outside. Staff reluctance to acknowledge issue and lack of alternative solutions was quite disappointing.
Very good location. Great room size.
central, modern, stylish food was very expensive
The hotel was in the heart of cologne, near to everything and also at a quiet area The walls between rooms were not isolated very well; you can feel and hear the movement of your neighbour in his room
The bedroom was large and comfortable. The bathroom also was well equiped with shower and bath. There were many things we did not like. The room was not well cleaned, bed not properly made, just pulled straight, and had no clean sheets or anything during a 5 night stay. I think 19 euros is too much for a breakfast charge and 9euro for a bottle of water in the restaurant without a " would you like an expensive bottle of water?" Was outrageous!! The menu in the restaurant was incomprehensable in its layout. This was a big drawback as there were no other restaurants in the vicinity.
The room had a perfect temperature and a comfy bed. The cosy swimming-pool and jacuzzi till 10 p.m. The breakfast was really good, with fresh orange juice and many kinds of brewed tea. The personnel was friendly and nice. I appreciated reasonable prices for food (that was tasty) and drinks in the bar during the day. Just three minutes walking from the cathedral and shopping area. I was thirsty on my arrival, and the first thing I saw in my room was the high price for mineral water. I did not like the parking area just in the opposite side of the street. The street itself, though very close to the tourist venues, is empty and a bit scaring. I was shocked to see naked (and not too attractive) people in the sauna, but I was told later that it might be a part of national culture.
Very good hotel, with nice clean rooms. It was very hard to find, don't walk too far up the main road.
Great hotel near central station and secure outside hotel could be more international dinner! No
Everything was just fine, no problem to find the hotel coming from the main train station, receptionist was nice, helpful and fast. The room was quite big, clean and well organized. Modern, big & clean bathroom. We loved it there!
Staff very friendly and helpful Was very satiisfied: sorry i only stayed 1 night
Good helpful staff, central location. Clean and light rooms.
The hotel is only a 10 min walk from hauptbahnhoff but my room was oh so small. Yes it was a single room and I was only 1 person but afraid that if I stay in other hotels in Cologne I will get a much bigger room than this. Nothing wrong with the hotel, it is clean, modern and nice but I wouldn't want to stay in a room that small again.
The receptionist was extremely welcoming and helpful in providing advice for our short stay.The breakfast choice was good and the staff efficient but friendly. Rooms were smart, modern and clean. Great location fo a short city visit.
The friendliness and helpfulness of the staff was exception. The best I have experienced anywhere. I would go back there again for this aspect alone. 10/10 for the staff. One lady in patrticular went out of her way to be extra helpful - sorry I can't remember her name but she had very dark curly hair. Nothing to complain about.
Reception very helpful and genuinly friendly; close to railway station but out of range of train noise. 5 minutes to cathedral (just the other side of bahnhof). Rooms are a good size; aircon and radiator heating in bedrooms and bathrooms, so very comfortable to sleep in rooms and warm bathroom in the morning. Hotel car park is small, and "tight", on street parking is a matter of luck. Bedroom corridor lighting is a little unusual. Breakfast, which was good, could be "tweaked" to improve further. In reality there is very little to dislike or to complain about.
very clean, very friendly staff whose serivice go beyond expecation, great location, everything is great except that there are some pictures hanging on the wall that may not be appropriate for younger children
Breakfast. No Airconditioning.
The room was comfortable clean and quiet . Staff were friendly and helpful . The only problem was that if you turned up for breakfast in the last hour . There was hardly anything left .
Convenent location near the river promenade and just a 10-15 minute walk from the old town.
The reception were attentive and efficient. The room was a good size, and well maintained. The service in the resturaunt was good but the food was a real supprise - excelent. No tea coffee facilities in the room
The hotel was very well kept, clean large rooms with all the ammenities. The front desk was helpful. The restaurant was very good. Loved the steam and sauna rooms - really made a nice end to the day! The tram stop was under repair so we had to walk 5-6 blocks to get transportation.
Very comfortable and a great location.
nothing in particular It is a very noisy location. You cannot sleep with open windows, the noise from the highway is too much.
Room was spacious and perfectly OK Internet Access 15Euros per day without pre-warning except on a paper in the room Friendliness of staff only regular (laundry was not picked up in the room and when taking it to reception the only answer was that this is the way it is in this hotel...)
Staff were very friendly but the atmosphere relaxed. And i liked the fact that there was a small gym and lovely facilities. Only that complimentary soaps etc.were not replaced and sometimes items purchased from the mini bar were not replaced for two or three days either.
Great staff, great location and good clean room. Only one pillow! And no hot water making facility in the room unless you upgraded!
The staff could not be more helpful and friendly. The food was good but not amazing.
location was very good did not use breakfast buffet due to being to over priced
Excellent meals, bar and bar staff. The room we were offered first was not as requested when ordered. It was a smoking room and did not meet our standards for cleanliness. This room was changed for a suitable one after speaking to reception, but it gave a poor first impression on arrival.
The staff were very helpful at all times We booked breakfast included but were charged extra when we checked out
The internet is VERY slow. It is completely unacceptable for a business hotel. Unless you have your own data plan on your phone avoid at all costs.
I liked the hotel pool down stairs. If theres anything I could change it would be that the receptionists would be more informetive of the public transportation.
Hotel staff was excellent and very very helpful. All around great staff. Room was way to small and not worth the price.
Perfect location if you need to attend the trade show ast Koeln Messe. Specious rooms. Good bar-restaurant in the complex. The hotel woudl do with some refreshing - especially carpets in the corridors do not match the standard the hotel would like to maintain. Cleaness of the room was below expecatations - one day it was not cleaned at all, teas and coffee not replaced. not a big issue but just does not fit in such hotel class.
I've been here several times, and i will surely come back again, Top grades.
Room was extremely comfortable and quiet. Therer was no bathing soap in the wall mounted dispenser.
the room and spa facilities they charged me the wrong room rates on check out. my advise is to take a print out of your reservation just incase this does happen.
clean hotel, goos service -