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Price/Quality the watter of Swimming pool and Jacuzzi is too cool and quality of water is not good
Great hotel for the price. Food quality wasnt that great.
Good food selection and leisure facilities
English speaking reception staff and the pool and sauna facilities
The staff was nice. It's not a 4 star, not if they don't improve at least:1. Having a full time restaurant (not just buffet for breakfast and dinner). 2. The towels service, absolutly unacceptable both in the room and totally absent at the spa. 3. In 7 days stay bed sheets were not change even once. 4. The spa (yacuzzi and sauna) was not open until 15h. 5. You can not call Gym to a couple of broken machines.
I thought the hotel was very comfortable (except my bed) and the dining hall particularly well run - the hotel excelled itself with New Years Eve dinner. Can't really fault the hotel at all. We didn't use the swimmingpool simply becuase of the need to wear swim hats - bit of a shame.
friendly staff, good location for skiing, cutbacks on toiletries, had to go to reception a few days to get shower gels etc. lights not working , even the plants had not been watered for a while, stayed here before and i felt it was going down in standard.
It had spacious, quiet bedrooms, and smart public areas, Good views towards the mountains and with river below. Staff were friendly, helpful and most spoke some english. Useful having ski hire in hotel, and the bus service to Tartar slopes was reliable and frequent at beg and end of day. Food was good - lots of choice for breakfast and dinner, especially a chocolate fountain one eve - very popular! Neither in Soldeu or Tartar, however not a problem as we had a car. Desserts a bit manufactured or cream based, not really a problem as always fruit and yoghurt options.
A charming hotel right next to ski slopes (although we were there in summer :))) and mountain river. Big comfortable rooms in a country-style, excellent restaurant, free pool and jacuzzi, free parking, live music in the evening. A very positive impression!!
Opening time of restaurant in the evening at 8pm is far too late for young children.
Great location for ski in/out. food buffet style and good, hotel drinks very reasonable for a 4* on the slopes. Enjoyed the stay staff all very freindly. Would return again.
Quality of kitchen Absence of glass glasses in number and dryers for mountain-skiing boots.
A friendly welcoming enviroment
Being able to ski straight from the hotel to the chair lift and return skiing direct to the hotel´s ski locker was excellent I found it very horrible that there was smoking allowed throughout the hotel, except the dining room. Although I had booked a non-smoking room the smoke from the lounge area and hotel in general pervaded by bedroom and everything smelt of smoke.
location and dinner too modest and small rooms, lazy and ignorant personal, no kids facilities, smoking gaming zone
If you go on skiing, the car lift is by the hotel, this makes things very easy and comfortable. The breakfast and the dinner were buffet with good food and different every day. I can´t say any bad point, we really enjoy our stay.
free internet wifi in room
The location and ease for skiiing is unbeatable I have stayed in this hotel on 5 or 6 previous occasions. The quality of the food and the efficiency and politeness of the staff has gone seriously downhill.
So far, . Best hotel ever. Excellent in all senses
it was very quiet and it felt like we had our own hotel for a week the spa was only free to use if u were there before 15.00. no children allowed in the pool and spa !!!!! we took 5 children.
Everything about this hotel was fantastic. The staff were extremely helpful and friendly , it felt as though they couldn't do enough to make our stay a pleasant one. Its possibly one of the best hotels i've ever stayed in for service. the views from the hotel rooms and the spa are amazing.
This is an excellent genuine 5 star hotel with great style and facilities. The spa is superb and is on three floors! Parking could be an issue in the winter I suspect
the hotel design, the service, the staff. this hotel is really amazing :-) car parking
Excellent hôtel. Big bedroom, big Spa, xith man activities. Staff very Nice and helpful. Highly recommended. We really enjoyed. Staff doesnt speak french.
No slippers in our room to use for the pool/sauna
pleasant staff and facilities uphill walk to main part of town
Good location, friendly and helpful staff, very good evening meal. No
My Spanish is 0. The reception was very helpful. Room was very well equipped. Need more instructions on the lights and phone. Left my wallet on the bed when checking out. Phone hotel from France, spoke with Manager. She sent cash funds via La Poste, and sent my wallet to my home address. Very helpful, a lot of extra work. Honest and helpful staff. Restuarant has nice view, slow season, need staff more attuned to this slow time, hospitality, more flexible.
Extremely friendly and helpful staff!! Great atmosphere in the hotel also!
The spa was free and lovely after a hard day snowboarding! There is a free minibus which takes you the 5 mins up to the gondola, however, the hotel is close enough to walk - the minibus driver was also v.helpful and flexible and went out of his way to accomodate guests if the bus was full by putting on extra runs. The evening meals were in the main good, with a wide selection. The hotel was also modern and clean. It was the most modern ski resort hotel I have stayed in. Smoking should be banned indoors, people were often smoking next to you while you were eating which is never pleasant. The hot breakfast was a little to be desired with a choice of 4 things which did not change through the duration of our stay. On one occassion the fish from the night before was served! If your looking for your typical hot english breakfast, sausage, eggs, bacon etc, this is not the place to go.
Very little. Very disappointing experience. One of our two room had a view of a brick wall and an air-con unit, quite shameful for a very expensive 4 star hotel.In one room the wi-fi connection did not work. There were no free slippers as advertised, we were charged 3€ . Also no towels available for the sauna / jacuzzi/gym, which had broken and potentially dangerous exercise bikes. We would never return.
I like the location as it is close to the ski area and the spa was nice after a long day. The beds are a nice size, but they are not fixed together so for a romantic evening you end up slipping between the beds.
liked the big and new room.
Food was over priced and the rooms too hot.
The room was really nicely appointed and very comfortable. The food both for the evening meal and for breakfast unfortunately was very poor. Badly cooked, cold and poorly presented. A shame, as otherwise the hotel was excellent.
Location Character of Building Room very hot at night
I thought the room was spacious, smart and comfortable with plenty of wardrobe space and a sitting area, the bathroom being very well kitted out as well. There was also a balcony area. Very good value for money even though I was staying on my own. Breakfast was fine also.
Nice view & location.we like the breakfast & very good hotel installations.very big room with balcony. is far from andorra la vella but may be in winter is good sky connection.
Location, interior, restaurant and attitude in common No, everything was fine
Warm hotel and easy to find and parking infront of hotel. Next to ski school for beginners. Breakfast was good and plentiful. We stayed on a Monday for one night, and so it was quiet, but expect during weekend and height of snow season it would be very busy, which is to be expected.
The proprietor and his wife looked after us very well and kindly gave us a lift to the starting point for our walk the next day.
Recommend this excellent hotel of very high quality. Beautiful room and bathroom with every convenience. Extremely good dinner in the restaurant and the same the next morning for the very extensive buffet breakfast, including complimentary champagnoise. We had a great deal €90 for dinner, bed and breakfast. Highly recommend this hotel
We stayed at this hotel on our first night in Andorra and found it well situated for travelling on to the other valleys. Probably ideal in the ski season too as it is right at the foot of the slopes. Pleasant building, free car park. The room was spacious, well furnished and comfortable with free access to internet. The bathroom had a tub and a separate italian shower and a generous array of toiletries. All very clean. Breakfast plentiful and varied. Coffee very good. We opted for the 1/2 pension with evening meal. Although it was not a set meal and one could choose from the two menus on offer, we found the food to be disappointing. Not suited to Parador standards. Would not recommend that option.
The hotel was very smart, with the rooms being of a very high standard. The breakfast was also good value. Don't bother paying in advance, as it is cheaper if you just pay on the day. For 6.5 Euros you get a massive buffet breakfast, with sparkling wine, smoked salmon and all the cheese you could want, as well as the usual stuff The hotel is next to the main road out of Soldeu and traffic noise is very loud. We were originally on the first floor, overlooking the road, despite asking in advance for a quiet room. They did move us to the top floor, but even then the noise from the road was very clear when you had your window open, which you had to have as it was hot and there was no air conditioning. Wouldnt be a problem in winter, but in summer it was a real negative
I like the scenery around hotel and the fact it is very close to the slopes I don't like the food very much
chlor smell coming from the swimming pool
pool food was variable from poor to good
cleanliness and comfort of room; choice of food; location relative to ski station; spa facilities. the mealtime experience, whilst spread out buffet-style over 3-hour periods,was chaotic owing to the large number of young and boisterous children also resident and present throughout the meal service period.
The privacy and the restaurant. The room was not ready for the check-in. Other guests had also to wait for their rooms. The personnel at the front desk did not managed the issue properly.
The staff were great and child friendly, my four year old loved it and didn't want to leave. The food was not up to standard for a 4* hotel, but maybe i was expecting too much!
The reservation staff were friendly and efficient. I had a foot massage in the spa and the lady was Fantastic! the beds were rock hard and neither of us managed to sleep very well. The reception area had an overwhelming smell of chlorine as the spa doors were left open the whole time.
Hotel was clean.conventley located. nice brekafast bar also had a nce dinnner buffet even had wine on it. NO
Thje staff on the whole were very helpful and the evening meal was excellent value. The breakfast buffet was excellent. The surrounding scenery was breathtaking On arrival the receptionist would rather talk on the phone than deal with us. Her explanation of where the room was even baffled other members of staff
Very efficient hotel with excellent staff. Close proximity and convenience to the skiing facilitities The dinning buffett needs more work
Value for money. The wide selection of food in the buffet restaurant.
It is located in a convenient location to the ski lifts and the local shops. The quality of the hotel is definitely not four stars. Food is mediocre, room average with very poor ventilation and dark, with no reading lights. Service is very average, more suitable for package holidays.
In the afternoon the level of cigarette smoke in the bar and lounge area became high. The rest of the world is limiting exposure to cigarette smoke. I strongly suggest that your hotel restricts smoking in public areas. I would receommend your hotel but I would advise people about the cigarette smoke
This hotel is excellently located, does a great breakfast for a good 3 hours which is very useful. Most of the staff are excellent The cleaners are very good, we had all kinds of stuff lying round in our room, ipods, laptops etc and we were pretty untidy and the cleaners did a great job even putting our board bags under the beds to make more room for us. However the towels are thin, the spa facilities are terrible, bordering on unhygienic and unsafe. One member of staff who thought me and my son should not walk through reception carrying snowboards and wearing snowboard boots was also a bit annoying
O verall excellent hotel, staff generally very helpful. Hotel situated 2 minute walk from Gondola to first ski station. Staff on bar were not very friendly. No money exchange available as it was low season.
I was very happy with the accomodation The wine with the meals could have been much better
Hotel very quiet as my stay was outside winter season - only saw a handful of other guests. Nonetheless buffet breakfast & dinner was plentiful and full activities were on offer. Rooms spacious. Staff helpful & friendly.
Location was good, a short walk from the ski lifts and in the centre of town. Location was also the hotel's downfall - right above a bar that can play music until late. Staff were not helpful and unsympathetic about any issues. The buffet style breakfast was also basic and not very nice - we decided to eat elsewhere. Having stayed in numerous hotels through work and socially, the service of this hotel is very poor. I believe this is mainly because they rely on the location and limited competition in the immediate area. My advice would be to pay a little more and stay elsewhere, alternatively if you just want the location then grin and bear it - just try not to interact too much with the staff!
Close to ski slopes & good facilities Very poor staff overall. Repairs to room & facilities not carried out when requested
I liked the location, it is very good. Wi-Fi is free. Rooms and restaurant were clean. Beds very uncomfortable. About 50% of the staff was unfriendly and not very helpful. Spa facilities smell badly and dirty (black stripes in between the tiles) the Hammam didn´t work you have to pay 3 extra euros to experience it, I don´t recommend it. The hair drier and the safe were not working when I arrived and after reporting 3 times they were still not repaired. Food was below a 4 star hotel standards. I would say 3 stars is more accurate for the overall rating of this hotel. All in all expensive experience although I had a great holiday with my friends.
very warm hotel which is needed at this time of year in andorra,very clean and comfortable rooms which were very spacious with beautiful views of the mountains.great location. breakfast selection was not great
the location of this hotel is fantastic. It has fantastic views. The beds are really comfortable. The food in the restaurant is simple but good and the breakfast was also really nice The bathroom was outdated, but very clean
Being able to sit on the terrace and eat an evening meal watching the sun go down The cleaning staff came too early to clean the room
the Hotel staff. exceptionally friendly and helpfull. Hot chocolate is the best ever. Some food was very poor and door banging seemed to be the pastime late at night and early morning.
Excellent value for money. Soft pillows, soft duvet, fluffy towels
It was very good - all we expected and more. Staff were very helpful. Room was clean. Food was OK. We had no complaints/problems at all.
Stunning views Small bathroom.noise
We like the good atmosphere N/A
Great location for accessing the slopes. It's a very honest hotel with good conditions for skiers/snowboarders. Wireless internet access, ski locker and the breakfast buffet were much appreciated. The relatively small size of the room and noise isolation.
The view from our room was outstanding; the breakfast was excellent; the room was adequate; the rate was good and this hotel was the only area hotel which responded to our queries promptly.
Value for money
Small, friendly hotel in the most beautiful part of Andorra. Excellent base for bikers, hikers or skiing.Excellent value for money and good restaurant. We hope to return. The room was a bit on the small side.
staff had poor attitude, beer was poor once the barrel had been changed, ok before. toilet flush didnt work.
It was very relaxing and comfortable. Everything was clean and we had a great view of the mountain.
Close attention of the staff particularly the Manager/Bar Tender. Very friendly atmosphere. Popularity with non-residents. Excellent dinner menu, fine food above the standard of the hotel's rating, with generous but balanced portions very well cooked. Large carpark behind and below. Views from rear bedroom windows. Ramps for wheel chairs to ease entry and exit, including on deck. Bedroom a bit small and basic. Wall-mounted TV in bar area but this is common these days. Building maintenance going on from scaffolding at the back, allowing workmen to see directly inside rooms, though rooms have solid retractable shutters. Some noise from the work but not too early or too late and because the Andorran season is in the winter it is to be expected as the season ends.
Helpful and friendly staff in wonderfully situated hotel. The only slight downside was that, for me personally, the mattress was too firm.
The food was excellant abnd all the staff were very helpful and friendly
Perfect location in Soldeu to use as a base for walking (stayed in Sept). Staff were friendly and room was clean and tastefully decorated. Stayed for 2 nights and dined in the restaurant both nights as the food was delicious and very good value for money. The expectation was perhaps set with such good value for money for an evening meal in the restaurant, that the cost of the breakfast seemed expensive in comparison. This is not a quibble about the breakfast itself, although it was billed as a buffet breakfast on the booking - which it was not.
Friendly staff.Good food.Beautiful setting & scenery.
Fabulous location, outstanding views as our room overlooked the ski slopes. Everything very convenient, supermarket, ski/boot hire, bars, etc. Thoroughly enjoyed our 5 days here and will definately return.
swimming pool area unsafe, lighting and safety warnings for steps inadequate, also the bar was at times poorly staffed
The proximity to the telecabin (40m). Hot water and heating always available. The quality of the buffet food was worse than previous years.
Good standard of accommodation. Convenient for slopes. Confusing policy on inclusive drinks (charge for water from the cooler). Food OK rather than great.
Very comfortable and relaxing hotel, excellent buffet breakfast, central for ski lift, shops and bars. I was not able to book any treatments at the spa due to prebookings. I was not warned to book in advance before arrival, I would suggest more staff or a warning when booking.
The food was superb, and the Staff were so friendly and helpful. It is an extremely Child/Family friendly hotel. And the Play park facilities are outstanding extremely safe and well run No tea/coffee facilities in the room, especially when we needed to heat our babies bottle. I hate using a microwave for that. Not healthy at all...In my opinion.
very good food I think it should have been made clear that all of the spa facilities were an extra cost
The staff were very friendly and helpful. The decor and layout of the hotel made for an extremely comfortable and relaxing stay. The food was varied and well presented.
excelent family room, very large. good location room not very sound proof
Hotel was very good, staff were helpful and the room was exactly what we needed. The food was also good.
Location to ski slopes/cable cars Breakfast buffet was very good
location is very good, spa is very nice, good rooms. spa very expensive, smoking is allowed in lobby and bar, warm food in restaurant is good, but the saladbar somewhat disapointing
Location of hotel and facilities on offer Room did not have a balcony. Window opened up over a roof which was accessible from the ground floor via some steel steps, which meant you could not leave the window open as it posed a security risk.
This is an excellent, well-designed luxury hotel in a wonderful mountain area with top-class food. It seems very child-friendly, though I wasn't travelling with children. Room got stuffy at night (summer) and there did not appear to be a ventilator. I had to open the balcony door for fresh air, which could have been a security risk.