Guest reviews
-
All Reviews
-
Couples
-
Families
-
Business
-
Solo
Overall Rating
-
9.3 "Excellent pool."
-
9.2 "Terrific location."10.0 "100%
appreciated the closeness to the beach ." 7.1 "71%liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
8.8 "Great service."9.1 "91% found the
staff to be very friendly ." 8.8 "88% said thereception staff was great ." 10.0 "100% werehappy with the shuttle service ." 10.0 "100% said therecreation staff was great ." -
8.2 "Breakfast is good."
-
8.2 "Very good internet connection."8.8 "88% thought it was a
great value ." -
3.5 "Value below average."1.7 "The
price was too high for 83%."
Overall Rating
-
9.3 "Excellent pool."
-
9.3 "Terrific location."
-
9.0 "Excellent wellness & sports facilities."
-
8.8 "Great service."9.3 "93% found the
staff to be very friendly ." 8.7 "87% said thereception staff was great ." 8.4 "84% thought theservice was very professional ." -
7.6 "Good breakfast."
-
3.7 "Value below average."1.5 "The
price was too high for 85%."
Overall Rating
-
9.5 "Excellent pool."
-
9.1 "Excellent wellness & sports facilities."
-
9.1 "Terrific location."
-
9.0 "World class service."9.1 "91% found the
staff to be very friendly ." 8.9 "89% said thereception staff was great ." -
7.9 "Good breakfast."
-
6.0 "Average comfort."5.8 "For only 58%, the
noise level was all right ." -
3.3 "Value below average."
Overall Rating
-
9.0 "World class service."
-
7.4 "Tasty food."
-
7.2 "Nice rooms."
Overall Rating
-
8.9 "Great service."
-
7.4 "Nice rooms."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
8.0review from
The location was perfect near a lot of small towns and restaurants. Didn't like there was no complementary breakfast at least a continental breakfast but it's okay found a great bf place in town.
-
7.1review from
I had reserved a room with double queen beds, but upon check-in was told that the hotel was "oversold" and could not only give me a room with one king bed. After much discussion, the gentleman claimed he looked again and found a double queen bed room and could offer it to me for an upgrade rate of $50/night. I unhappily accepted, but was able to remove the charge with a different gentleman upon checking out. I felt that I was being treated unfairly and inaccurately by the first person who checked my family in on 2/1719.
-
8.0review from
Room was excellent, very clean, stylish, comfortable. Loved the restaurant across the street, great food, great live music, great cocktails. Room was a little too warm, couldn't adjust thermaostat.
-
9.4review from
The pool was an outdoor heated pool but wasn't warm enough. The property is very spread out, which is nice but can be difficult at the end of the day with young children.
-
10.0review from
The hotel is of relatively modest size. The lobby has been remodeled (not sure when) and is very very nice. Has a Tahoe lodge look, is dimly, but adequately lit, and is very welcoming. Our room did not have the best view, so we requested an upgrade. The manager on duty offered us one of their cabins by the lake as a free upgrade. Initially, we declined, but changed our mind. Not only did they give us the free upgrade, but they did the same for our friends! Thanks to Taylor, who was very gracious, professional and friendly. The room we initially had was on the fourth floor and did not have a view of anything but the roof and ventilation equipment. That was remedied, however.
-
10.0review from
The first few days of my stay I was solo and was there for business. My wife flew in for the weekend and we had a great stay at our home away from home. The Hyatt in Incline always does a great job and has the best staff of anywhere I have stayed. Keep doing a GREAT job. One elevator was not working for a couple of days on Presidents weekend which made for very long lines and wait times. Need to reinstall the chandeliers at the Loan Eagle.
-
9.1review from
Cleanliness Facilities Staff Restaurant Complentary champagne at check in. We staid in room 346 , beside the fact that we had to walk a lot to get to the room , the way the bathroom was built was no way you can get any heat in there , the showers were a nightmare to take. He had to keep the heat at 78 in room to get not even 68 in the bathroom. I was disappointed with the room we got, because I know for sure the hotel was not busy 1.5 weeks before Christmas. Overall I would recommend the hotel but not the room 346
-
10.0review from
-
7.1review from
Pool area Wait staff not the friendliest at times
-
8.2review from
Great location. Beautiful beach. Enjoyed the paddle board and kayak rentals.
-
9.1review from
Facilities were nice, and staff was friendly. Not impressed with Lone Eagle Grille. Hostess and waitstaff were not competent. Gave us a wine list on a locked iPad. Did not provide the correct dinner menu. Options were limited, with few fresh vegetable options. Cafe was uncomfortable with hovering waitstaff.
-
8.0review from
Beach Casino
-
8.0review from
The location was perfect near a lot of small towns and restaurants. Didn't like there was no complementary breakfast at least a continental breakfast but it's okay found a great bf place in town.
-
8.0review from
Room was excellent, very clean, stylish, comfortable. Loved the restaurant across the street, great food, great live music, great cocktails. Room was a little too warm, couldn't adjust thermaostat.
-
9.4review from
The pool was an outdoor heated pool but wasn't warm enough. The property is very spread out, which is nice but can be difficult at the end of the day with young children.
-
10.0review from
The hotel is of relatively modest size. The lobby has been remodeled (not sure when) and is very very nice. Has a Tahoe lodge look, is dimly, but adequately lit, and is very welcoming. Our room did not have the best view, so we requested an upgrade. The manager on duty offered us one of their cabins by the lake as a free upgrade. Initially, we declined, but changed our mind. Not only did they give us the free upgrade, but they did the same for our friends! Thanks to Taylor, who was very gracious, professional and friendly. The room we initially had was on the fourth floor and did not have a view of anything but the roof and ventilation equipment. That was remedied, however.
-
10.0review from
The first few days of my stay I was solo and was there for business. My wife flew in for the weekend and we had a great stay at our home away from home. The Hyatt in Incline always does a great job and has the best staff of anywhere I have stayed. Keep doing a GREAT job. One elevator was not working for a couple of days on Presidents weekend which made for very long lines and wait times. Need to reinstall the chandeliers at the Loan Eagle.
-
9.1review from
Cleanliness Facilities Staff Restaurant Complentary champagne at check in. We staid in room 346 , beside the fact that we had to walk a lot to get to the room , the way the bathroom was built was no way you can get any heat in there , the showers were a nightmare to take. He had to keep the heat at 78 in room to get not even 68 in the bathroom. I was disappointed with the room we got, because I know for sure the hotel was not busy 1.5 weeks before Christmas. Overall I would recommend the hotel but not the room 346
-
10.0review from
-
8.2review from
Great location. Beautiful beach. Enjoyed the paddle board and kayak rentals.
-
9.1review from
Facilities were nice, and staff was friendly. Not impressed with Lone Eagle Grille. Hostess and waitstaff were not competent. Gave us a wine list on a locked iPad. Did not provide the correct dinner menu. Options were limited, with few fresh vegetable options. Cafe was uncomfortable with hovering waitstaff.
-
8.0review from
Beach Casino
-
7.1review from
I had reserved a room with double queen beds, but upon check-in was told that the hotel was "oversold" and could not only give me a room with one king bed. After much discussion, the gentleman claimed he looked again and found a double queen bed room and could offer it to me for an upgrade rate of $50/night. I unhappily accepted, but was able to remove the charge with a different gentleman upon checking out. I felt that I was being treated unfairly and inaccurately by the first person who checked my family in on 2/1719.
-
7.1review from
Pool area Wait staff not the friendliest at times
