Guest reviews
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All Reviews
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Overall Rating
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9.8 "World class service."9.8 "98% found the
staff to be very friendly ." 10.0 "100% said thereception staff was great ." 10.0 "100% thought theservice was very professional ." -
9.6 "Terrific location."10.0 "100% thought it was
easy to get to the train station ." 10.0 "100%liked the proximity to shopping ." 10.0 "Near to public transport , according to 100%." -
8.7 "Breakfast is good."
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7.4 "High value."
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7.3 "Internet works."7.0 "70% said the
wifi quality was great ." -
6.1 "Rooms are ok."
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4.7 "Bad amenities."
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3.2 "Quite uncomfortable."3.2 "68% said
rooms were small ." 2.9 "71% thought it wastoo noisy ." 4.6 "Air conditioning was criticized by 54%." 2.9 "71% didn't like theuncomfortable beds ." 1.5 "85%criticized the small bathroom ."
Overall Rating
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9.7 "World class service."9.7 "97% found the
staff to be very friendly ." -
9.4 "Terrific location."10.0 "100% thought it was
easy to get to the train station ." -
8.8 "Breakfast is good."
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6.1 "Rooms are ok."
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3.2 "Quite uncomfortable."3.4 "66% said
rooms were small ."
Overall Rating
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9.9 "World class service."9.8 "98% found the
staff to be very friendly ." 10.0 "100% said thereception staff was great ." -
9.6 "Terrific location."10.0 "100% thought it was
easy to get to the train station ." -
8.7 "Breakfast is good."
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6.5 "Rooms are ok."
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4.7 "Bad amenities."
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3.6 "Not very comfortable."3.7 "63% said
rooms were small ." 4.9 "Air conditioning was criticized by 51%." 1.9 "81%criticized the small bathroom ."
Overall Rating
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9.8 "World class service."9.8 "98% found the
staff to be very friendly ." -
9.4 "Terrific location."
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6.0 "Rooms are ok."
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3.1 "Quite uncomfortable."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.7review from
Bernerhof hotel was a 3 minute walk from Interlaken West, which was incredibly convenient. The hotel also provided a transportation pass that got you free rides on any city buses, or between Interlaken West and Ost. My friend and I came to Interlaken without much of an idea of what to do, but the hotel staff had great suggestions on great activities in the area (we ended up taking a day trip up to the top of Schilthorn Mountain.) We were also in Interlaken for New Years Eve and the hotel gave us a complimentary bottle of champagne, which was just a great gesture. Staff + location make this hotel worth considering. Unfortunately, the hotel was pretty old and outdated. The hallways and bedroom had this very stale smell to it. Almost felt too gross to walk around the carpeted room barefoot. Plus, it's a pretty high price for a very old feeling hotel. But that's Switzerland for you! In the end, we didn't spend much time in the hotel, it was just a good central location for getting to the surrounding areas.
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10.0review from
I stayed last year at Best Western Interlaken with my family. I returned this year for an extended stay at Interlaken. The hotel stay was excellent. The reception staff were all knowledgeable and very helpful. The proximity to Interlaken West station was another big plus.
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7.7review from
The location of this hotel was great. It was less than a 5 min. walk from the Interlaken West train station. The staff was very friendly and helpful. The room was large enough for four of us to move around and not be crowded. The room was very clean. The breakfast was very good with a lot of selections. We enjoyed our stay here. The pillows were not comfortable at all. The bathroom was very small.
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5.0review from
The receptionists were all very kind. convenient location for taking trips, access to all the restaurants, McDonalds, and the bus station + tourist information, unfortunately, the same cannot be said for scenic beauty- that is possible if you take a walk. We stayed at the quad room, so it was very small for us. and the breakfast, was more cold stuff than warm food (sausages only), it's understandable, there was only 1 woman who was refilling, clearing the dishes, and getting new dishes. And though, its a convinent location, its also a very noisy place.
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6.0review from
Fair value for the area. Staff was pleasant and very helpful. Great location if you are arriving by train. Very small shower.
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6.7review from
Excellent location allowing good connections by train and bus. Friendly and helpful staff. Great experience.
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5.3review from
good breakfast, friendly staff,
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7.2review from
The hotel was warm, comfortable, well decorated and well furnished. The staff were friendly and very helpful. We have no complaints.
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5.6review from
room size and bed size no inhouse restaurant to serve in the room
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7.2review from
Very convenient if arriving by train as we were, just opposite Interlaken West station. Good comfortable hotel, centrally located. The hotel gave us voucher for free travel on public transport in the Interlaken area. The view from our balcony was incredible. Beware those with young children, the balcony wall is quite low.
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3.6review from
Location Unable to use the resteraunt due to influx of non residents.early morning calls at 6.00am when not requested.Very noisy residence especially very early in the morning.Would never use this facility again.
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6.8review from
Location was excellent, very close to Interlaken West station. Room had a balcony with views of the mountains. Staff were friendly and it was great value for money
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7.7review from
Bernerhof hotel was a 3 minute walk from Interlaken West, which was incredibly convenient. The hotel also provided a transportation pass that got you free rides on any city buses, or between Interlaken West and Ost. My friend and I came to Interlaken without much of an idea of what to do, but the hotel staff had great suggestions on great activities in the area (we ended up taking a day trip up to the top of Schilthorn Mountain.) We were also in Interlaken for New Years Eve and the hotel gave us a complimentary bottle of champagne, which was just a great gesture. Staff + location make this hotel worth considering. Unfortunately, the hotel was pretty old and outdated. The hallways and bedroom had this very stale smell to it. Almost felt too gross to walk around the carpeted room barefoot. Plus, it's a pretty high price for a very old feeling hotel. But that's Switzerland for you! In the end, we didn't spend much time in the hotel, it was just a good central location for getting to the surrounding areas.
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7.7review from
The location of this hotel was great. It was less than a 5 min. walk from the Interlaken West train station. The staff was very friendly and helpful. The room was large enough for four of us to move around and not be crowded. The room was very clean. The breakfast was very good with a lot of selections. We enjoyed our stay here. The pillows were not comfortable at all. The bathroom was very small.
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6.7review from
Excellent location allowing good connections by train and bus. Friendly and helpful staff. Great experience.
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7.2review from
The hotel was warm, comfortable, well decorated and well furnished. The staff were friendly and very helpful. We have no complaints.
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7.2review from
Very convenient if arriving by train as we were, just opposite Interlaken West station. Good comfortable hotel, centrally located. The hotel gave us voucher for free travel on public transport in the Interlaken area. The view from our balcony was incredible. Beware those with young children, the balcony wall is quite low.
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6.8review from
Location was excellent, very close to Interlaken West station. Room had a balcony with views of the mountains. Staff were friendly and it was great value for money
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5.0review from
The receptionists were all very kind. convenient location for taking trips, access to all the restaurants, McDonalds, and the bus station + tourist information, unfortunately, the same cannot be said for scenic beauty- that is possible if you take a walk. We stayed at the quad room, so it was very small for us. and the breakfast, was more cold stuff than warm food (sausages only), it's understandable, there was only 1 woman who was refilling, clearing the dishes, and getting new dishes. And though, its a convinent location, its also a very noisy place.
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6.0review from
Fair value for the area. Staff was pleasant and very helpful. Great location if you are arriving by train. Very small shower.
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5.3review from
good breakfast, friendly staff,
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5.6review from
room size and bed size no inhouse restaurant to serve in the room
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3.6review from
Location Unable to use the resteraunt due to influx of non residents.early morning calls at 6.00am when not requested.Very noisy residence especially very early in the morning.Would never use this facility again.
