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Paola and the staff at the hotel were absolutely fantastic and were truly focussed on providing the best customer care. The bathrooms in the rooms could benefit from a little refurbishment.
The advice we got from the night porter on our first night was perfect for us. We could plan our days out that evening with his help. We would have liked to use the bar on the roof top but maybe it was closed as we might have arrived slightly off season.
This Hotel is in a very quiet part of the resort,staff were friendly and helpful ,breakfast was 1st class-great coffee,pool and spa facilities were good. When i arrived i was told there was a problem with my booking(which i made 6 weeks before) and they could not accommodate me for the 1 st night of my 7 night stay and i would have to stay at a nearby hotel for the 1st night,they put this down to a problem with Booking .Com.i was given a free taxi to this hotel which to my mind was not as good as Villa Durruili,though i was charged the same rate for this night as for the 6 nights at Villa Durrueli.As a way of apology i was given a free massage in the hotels' Spa.The room i was given was on the ground floor juast off of the bar area,on the website it stated that single rooms were on the second and third floor.I would stay t this hotel again but i think i would make my booking via telephone.
Good location in a quiet area, but near enough to transport links with the rest of the island. Professional staff who were polite and did their job well. Excellent food. Good facilities, for a fairly small friendly hotel.
The pool was very nice and our room was small but comfortable. Reception staff were helpful, although they spoke very little english. The spa baths were nice. The hotel was very clean and well looked after. Shower was luke warm and not powerful. Restaurant and bar staff were not particuarly friendly or helpful. Breakfast was average. The hotel beach is very small and is very crowded. The bar appeared to close at different times each evening and therefore could not get a drink on some occassions.
Wellness center room was nice but very very cold
Very pleasant staff, welcoming and friendly, both in reception and in the dining room. High standards of cleanliness, and well designed public areas. We would certainly return. Disappointed that the spa was not available during our stay due to refurbishment. This may have been notified to those booking directly with the hotel, but did not appear on Bookings website
the facilities, the indoor whirlpool is awesome, the sauna...we loved it. the breakfast buffet is good we did not know about the dinner dress code, because we only brought beach wear... the food room service is not adviceable, the sandwiches we got we're dry
Excellent location. good food. spa is a great extra. almost all staff very friendly and efficinet One mmeber of staff at reception lost her temper and ranted becuase we left wet foot prints on the floor. She was correct to highlight this becuase it made the floor slippery but I do not go on holiday and pay money to be shouted at. a courteous reminder was all that was needed
Staff were excellent -always helpful and welcoming -food was good -pool was excellent, very clean and well presented with good chairs /shade Rooms were small,sea view was limited,bar area small & did not open so no evening/night social activity in hotel
We had a very nice view from our room even though we didn't ask for a sea-view room! The view of the "Castello Aragonese" was simply gorgeous! The beach...if it can be called a beach! It belonged to another hotel, a 5*, but it was very small and the water was always washing off the sand under our sunbeds. They could do better!
the beach is rather small
My sister and I had the water front room with the balcony and it was very nice and comfortable. The uninviting look of the spa pool because the water was discoloured and rusting pipes were visible. Also, the water was tepid.
good breakfast for Italy, good location (20 min steps from main port), termal pool is free for charge, good bathroom poor gym, internet is not free
Helpful staff. Great location.
The hotel was delightful and staff helpful and courteous. The weather was not good .
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I have stayed there before so the familiarity was the best part - the view is fantastic! There is a lot more you can do in the hotel, as the hotel is connected to the Mare Blu next door but did not find this out until the last day - also evening dinner used to be served out side which I enjoyed very much now this has been cancled
A very pleasant hotel at the edge of the sea in Ischia Ponte (despite Google maps who have this wrong) . I had a single room that was quite spacious as these things go. The bathroom had every necessary piece of equipment although was quite small, however the single room could be used as an extension. The bed was comfortable, there was little if any noise from the road outside and the airconditioning worked well. Service was excellent. I did not try the "spa" facilities as they don't interest me, one being male and two, being past redemption. I did eat in the restaurant, and found it a very pleasant experience, good food and placed on a extension over the sea. The "beach" is small if you want to play with the sand, however plenty of sun loungers available for those who needed them. Restaurant might have been more geared to those on half-board in that the menus didn't carry any prices. Not a great problem but you need to either watch what you are ordering, or have a deep enough pocket at the end.
The hotel now had satelite tv with flat screens.....also free wifi in the lobby....reception staff is very friendly. Hotel is 300 meters from the best restaurant on Ischia....O Sole Mio
Hotel staff Facilities
Nothing really special could be mentioned Small territory - hotel is actually on the busy street of the town Ischia; very small beach - tiny beach located in between two public beaches extremely overcrowded, poor swimming facilities - you swim in between hundreds of motorboats packed in front of the beach; poor location, small rooms
the best experience at this hotel was the breakfast at the roof with a gorgeous view on Aragonese castello.. it was also nice that they offered us a room with sea view although we booked a regular one with village view, of course they charged us the same price... the beach is not good at all and generally the sea facilities even in the 4 stars neighbor hotel was better.. they have a swimming pool and thermo pool with the same beach.. but the beached are generally not that good at Ischia ponte area, we used to go to forio, lacco ameno or to the south for a better experience...
Friendly and helpful staff, nice rooms, good spa Dinner could be served outside
The hotel is beautiful and in a great location to get to the port of Ischia and the rest of the island. There are lots of local restaurants and easy access to the sea front, really lovely. The age of the other occupants was generally in the 70's or older, so don't expect lively evenings.
It was friendly staff. Excellent dinner,good SPA. Nothing
Great location! Staff was very attentive.
nice people, ready to assist with requests, great room with a sea view and a terrace no WiFi access to the Internet
Wonderfull hotel. We stayed 3 nights before Easter, at a very low rate. Although we booked a room without seaview, we were upgraded and got one of the best rooms in the hotel, due to low season, with a large roof-terrace (room nr. 404) overlooking the harbour and sea (like rooms 401-403). Great service, friendly staff. Thermal pool: first floor. Swimming pool on the roof. Clean and comfortable. No.
Excellent location near the port and shopping & pedestrian areas. Local gastronomy just around the corner. Room with seaside view gives you permanent picture of intensive marine life. Nice sun terrace on the roof. Generally hotel is simple but clean and comfortable. The breakfast is too small and unvaried.
the staff was extremely helpful and friendly; our room was randomly upgraded to sea-view with private terrace when we had booked a without sea-view room; towels and sheets were turned everytime that we left the room and we got chocolates on our pillows; loved the welcoming drinks and snacks we received also. i cannot say i have any complaints at all.
Facilities, proximity to the Port, friendly and efficient staff
Very friendly staff Bed was very hard
Polls with warm water (1 internal, 1 external) ; confort of the room ; breakfast (with a lot of cakes) ; efficient and kind staff ; nice location (in the port, close by the embarquement wharf but quiet) a pool closing time a little bit later (now 7:30 pm) would be gorgeous
The hotel is ideally situated next to the harbour, the shops and restaurants. We had a harbour view, and I think it is worth paying the extra as other rooms look out over buildings.
Staff, facilities and service were all excellent. We were treated like friends throughout our stay. Personal service and attention to detail was most evident at the Aragona, which stands out as one of the most pleasant hotels I've stayed at. I would recommend this place. Being only seconds away from the bars and restaurants means there are some inevitable sounds of liveliness in the evenings. It goes with the the territory.
The location is great and the convenience of the facilities of the hotel are also good.
The hotel staff were excellent and the rooms very clean and comfortable the breakfast was extremely limited, could be made a lot better, no variety. Beach and pool facilities very limited space, evening food just ok , we both felt that the hotel would benefit from some new ideas, I would say that they have done things the same way for years. Evening entertainment repetative and boring, again could be better presented. No information on the island attractions we had to ask for this. Bar staff excellent. Value for money average
The personell of the hotel is very friendly and the views from the hotel are also very nice .The hotel is very close to the beach and see . The hotel is a bit outdated but that also gives it a bit of a old colonial style.
Travel around Ischia Island and use the Hotel facilities(spa, pool etc)
Location, view from the room. The service and staff is horrible, I have never met such un unkind staff, you have to pay for their every smile, if you pay for all their offers, then they are kind, if not, it is your problem. They lost my husband's expensive T-shirt and didn'e even apologize. The answer was" what can I do, I can do nothing", I was shocked at this and when I asked to connect me to the general manager, they solved the problem saying she didn't speak English, that was what they did. Horrible service, I don't recomment going there definitely.
The view from the room towards the gulf of Napoli, good air-condition, good sized bathroom. Nice to have the ability to swim in the ocean in a private area (long stair down from the hotel). Easy access to/from the port area (20 min hike). You need to wear swim caps in the swimming pool and it was smaller than expected. The 'beach' 500 m from the hotel (as per the hotel's website) is not really a beach but large rocks you can sit on.
Enjoyed dinner in their restaurant. Nice entertainment after dinner We were very disappointed in our room. It was musty and felt unclean. We had asked for a terrace view. We were on the ground level with bushes blocking our view. Our hotel clerk was stressed and had already showed us an even worse room before this one. After climbing many, many steps we just settled for the second room he showed us. We had arrived early and they told us that it was too early to check in. When we returned we were told they didn't have anything left. It was ironic that the restaurant had a dress code and our room was a one star.
The view of the port & coast line from the room balcony was fantastic. The hotel staff were verry friendly and courteous. Reception staff, even when busy, had time to answer questions and offer knowledge about the island. Restaurant staff verry efficient and welcoming. Easy to get to and from other parts of the island as the bus stop was right outside main gate. There was nothing I did not like during my stay but I felt the rooms were a little tired and dated (although the maid kept the room tidy & clean). Noise was a slight problem when people in rooms next door walking about in shoes on tiled floors at 5am!! Guess theres nothing one can do about that.
Fantastic location, good facilities, Difficult for people with problems walking - you had to call a golf cart (of which there were only 1 or 2 to get anywhere)
all was really great! nothing
Beautiful resort, with gorgeous views. Staff and service were impeccable. Wish we could have stayed longer. A lot of steps.
Beautiful grounds and access to beautiful cove with refreshing water Service was outstanding at pool and at restaurant Very responsive to all requests. Breakfast was very good. Rooms were a bit cramped. Although could be considered a plus you were isolated to rest of island We did rent a car one day. Some trees should have been trimmed that blocked sea view from our room.
pillows were old, no water pressure in the shower, floor were dirty, air conditioner was not blowing cold air
Great views and location Rooms were dated for price, staff not forthcoming with information about hotel and it's facilities. Felt that for price hotel did not represent good value for money
Nice views and reasonable confort standards. Good restaurant menu at reasonable prices. Hotel well located, although nothing (beach, pedestrian area, ...) is really close to it. The breakfast buffet is not at the level of a 4* hotel. Internet wireless connection was absolutely collapsed all day long.
Gardens and thermal pool areas, dining room and terraces Spa treatment areas out of date and dreary, pillows on beds too hard, no entertainment, guest information only in German and Italian and pool bar and bar had no menu's on display and when a menu was found this had no prices.
hotel staff very helpfull and spoke good english Food was not good quality. Menu was not varied. We had Sea Bass 4 nights in a row. Room had cobwebs in corners. Bed was creaky and very hard and uncomfortable. Bathroom shower not very good - weak shower and poor rose spray. We had ants in the bathroom. Funny smell from kitchen in our room - vents connected. Balcony small for a superior room. Air conditioning did not work very well. Drinks at bar expensive. No computers available for internet access. Spa treatments expensive.
Nice quiet location, but close to the city ncenter. Good facilities, nice garden.
The staff were great. The area is very clean.
Extremely clean, very helpful and professional staff, and great food. Spa was only open during the morning.
Good service, but quantity of small kids and german grandmommaz woz overwhelming. Not very suitable for good sleep, when kids start to cry early in the morning. Nope
Fantastic location. Good facilities at the hotel. The staff were attentive and friendly. Food was fantastic!
The Spa Termal Swimmingpool and the architecture. There was not lift and we stayed at the 2nd floor.
Excellent views from the room, if a little far from the beach, but generally a great location on the island. Food was excellent and staff were helpful, albeit with limited English. The bed was as hard as a piece of plywood. Had to use spare blankets under the sheets to make it tolerable.
Sea view. Light,airy rooms and communal areas.
Very clean facilities; responsive, helpful and supporting staff; meal is very good. The hotel is very close to the beach with a real sea-view.
Stayed in Ischia for two weeks and having now seen most of the other hotels while out and about, I would say easily Pagoda is the best located. The views are stunning and setting very picturesque. I'm sure other hotels were more luxurious but having seen where they were, I'd doubt they offered the same setting as this one. I read some of the other reviews that had negative comments about the rooms. To me it does look like there is a difference between the 'Residence' rooms and the 'Hotel' rooms. We had a room in one of the upper floors of the hotel, with sea view. i think it was classed as a 'superior double with sea view'. It was quite spacious and very clean. Basic but comfortable. No terrace on the room we got but most had a terrace.
Excellent central but silent location by the sea, nice, spacious suite with terrace to the sea, relaxed athmosphere. Good value for money. Plenty of stairs, no elevator.
the view very bad isolation for the noise , i feel like we all sleep in the same room
wonderfull view of the sea, excellent service, fair price-value rate
Hotel staf was very friendly, location was very very nice.
We were in Pagoda hotel at the end of october/ beginning of november, so it was very quiet, which we liked. Location is perfect, becouse it´s one minute walk from the harbour and all good reastaurants are very near. Still the hotel area was very peacefull and the wiew to see was awesome. Breakfast at the hotel was good and hotel stuff very helpful!
Very friendly staff and very clean rooms. Wonderful Shower in bathroom. Excellent view from hotel room.
Placement, with adorable view of sea no free wi-fi, rather sleepy staff
Amazing location, nature, sea view, very romantic, very comfortable room with jacuzzi, normal breakfast, bus station. All what you need for good holiday in belle Isola Ischia :) No
I liked the fact that the staff were very accomodating and the room was lovely, didn't think it would include a piano!
View from the balcony was spectacular. There is a lot of places for relaxing in the hotel garden. Bus station "Cartaromana" is right in front of the hotel entrance. Small internal swimming pool is a good place to relax in the evening. Hotel was in the middle of reconstruction, but it was compensated with very low offseason price (nevertheless they could clean some stuff in the garden). Furniture inside the hotel is overornamented.
I loved the rooms. They consider them deluxe but they are great upper class four star. Rooms are clean, comfortable with hydro-massage tub and shower. Do not stay in the standard rooms (as they describe them) they are lower 3 star. Staff has little knowledge of languages and since it is family owned really doesn't provide too much customer service. Could use improvement
It was much farther from Ischia Porto than the description said. The hotel room was horrible. A weak three star hotel is more accurate than four.
Amazing location, beautiful spacious room with a sea view. Great facilities and right next to a bus stop for easy access into Ishia Porte and Ponte. The staff were helpful and I suspect we were upgraded as we were onour honeymoon. Very happy customers!!!
The beach was swimmable in November, soft coral by the dock. Great view onto the castle, with lovely balcony facing the sea catching the morning sun. You could jog to the castle in an easy 20 minutes. The furniture in room and hotel was 'old school' gorgeous. Front desk staff helpful and pleasant. It was a short walk inside walk to the thermal baths, fantastic for skin. Quite (plesantly) empty off season. Definitely a 4 star location. Location is a bit 'end of the line' probably an hour's walk from Ischia Port. Going rate is 15 euros for a cab. There is an infrequent bus service. ONE WARNING If not on full or half board, beware menu is limited and there are no other options nearby. We were told by unsmiling waiter that there was no choice but the 'boarder' food. They tried to charge 35 euros for a ratty piece of bream, a bit of fresh spaghetti, some fruit and a cold vegetable buffet. For contrast I paid 8 euros for fresh mussels in town. Waiter was 70% basil fawlty surly and 30% manuel comedic. One sub par experience...but still a lovely place.
the location was idyllic - very picturesque outlook across to the castle. Staff were quite aloof and not as welcoming as expected by a hotel of 4 star grading. It seems that nglish customers are rare, so the staff struggle - compared to German guests who are regular (and so info/materials are in the hotel for them). At dinner there were no prices shown on menu?? It costs EUR 35 each excluding wine (4 courses , and pretty good actually).
The breakfast is very limited and without many choices
Very very kind staff. Very clean rooms. Splendid view on the beach from the breakfast terrace. Delicious breakfast. Good location 10 minutes by foot from embarkment for Napoli. small but convenient beach.
Staff was very friendly and attentive to our needs. Will stay again.
Close to beach, friendly staff No beach facilities, small rooms, poor breakfast
Location is very good. Room has not air condition, so in the summer time there are sultriness and too hot, tonight there are mosquitos, poor breakfast, few times there was not even yoghurt. High-calorie food, for example eggs is absent always.
The staff were very professional, polite & very friendly. Breakfast on the patio overlooking the Mediterranean was amazing. Very handy to the free beach, excellent restaurants, shopping & to the port.&
A great little hotel. Lovely rooms, we got a free upgrade to a see facing room which had a very large balconey facing the beach/sea. The staff were very helpful. Breakfast was basic but tasted great. The hotel is quite hard to locate but if you ask someone then there should be no problems. A great hotel, highly recommended
Right on the water and central to Ischia. Excellent base for touring the region.
The staff were great even thought communication was difficult the bar fridge was empty
Every member of staff made us feel at home and I would highly recommend this hotel. It is not 5 star but an excellent 3 star and very comfortable with extremely polite and dilligent staff. Thanks Anne-Marie for doing my laundry when you didn't need to. The hotel is next to the beach and very central.
The staff was very respectful and helpful. They new a lot about the island. The restaurant staff was great as well and attentive. They brought us everything we requested. The food was great-typical italian with some specialties of the area. It's very close to the beach and to shopping. The bathroom was really small, when you took a shower, it gets the toilet all wet because it's inside the shower curtain.It wasn't a problem for me because I speak Italian, but the staff seemed not to know much English from what I saw of their interactions with other guests.
We stayed three nights on Ulisse in room 32 with a private balcony and sea-view - it is worth it. Stunning views over the castle and the sea. Quiet, nice hotel with a great staff.
Wonderful view from the balcony to the Aragonese castle. Nice pool area.Very nice and helpful staff and service. Just a quite short walk from Ischia porto. Good breakfasts. Bathroom was quite small and simple. Shared balcony with an other room.
We stayed 4 nights in Hotel Ulisse in July. Location is great, close to town and the beach. Staff were friendly and helpful and gave us a great room with a fantastic view of the castle. Rooms are clean and spacious. On our last day after we had checked out we could use the indoor showers and were given towels etc. Handy if your ferry is leaving in the evening time. We would definitely recommend this hotel.
Thoroughly enjoyed our stay. Breakfast was light and just to our taste. Our dinner was good, but not the environment for a relaxing or extended dining experience. The facilities were top class and the staff more than helpful. My only complaint would be the lack of transfers to and from the hotel from the ferry port just a few minutes down the road.