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Room was clean. Building is new. Food was good. Grounds were nice. People were courteous. No hand towels or wash cloths in the bathroom. I don't get why in Italy no hotel have them. Also, there was only one night stand and not enough outlets in the room to charge electronics. Pillows were hard. Door entry is via key and not key card entry.
above average service. attentive staff. very well renovated building. modern, spacious clean rooms. free wifi. easy and free parking.
Lovely. Very friendly staff. Fantastic hotel for any traveler of this area. Poor English
We were very disappointed to find that the restaurant was closed. This is the reason I chose the hotel and we had a horrible time finding a place to eat that night.
was good valye for money, I liked also the restaurant,
Helpfulness of staff. Disruption due to restaurant being renovated.
The room was excellent though it was the penthouse, we may have been lucky. Parking was on the front road and according to you luck where you found a place to park.
Overall, we felt that the hotel represented value for money. The staff were certainly very helpful and friendly. The food was varied and adequate in terms of the amount on the plate and also value for money. Our stay coinceded with an unseasonal cold snap and the public areas of the hotel, namely the bar and restaurant were very cold and had no heating on.There is no lounge to relax in, so it's either the bar or restaurant area. The food, though adequate, was frequently served luke warm and always on cold plates. Not what was required given the cold weather! We arrived hungry on a Sunday and all (2 or 3!) restaurants in the town, including the one in the hotel, appear to close that day! We were surprised by this and were lucky that the bar area had a couple of bits of pizza left, so prepare to be hungry on a Sunday! Finding a parking place in the street can be a bit of a challenge and Italians do not always allow adequate space for you to exit!
Big TV, excellent espresso, delicious sweets for breakfast, quiet location Only Italian breakfast is included in the price (sweet and coffee). Triple bedroom should be bigger.
I enjoyed the service the most. The staff were very friendly and accommodating. The beds were a little uncomfortable.
breakfast was good rooms lacked some furnitures
The staff helped us find places we wanted to visit, helped us get on the Internet, served us a complimentary lunch snack when we arrived and looked out for all of our needs. Like many of the European hotels, the room was a little small but adequate and better than average.
xhikdren's activities and friendly staff. facilities are very clean. the spa is beautiful. the music was loud in our room 111 at night but stragnely not loud in the front desk area. it was difficult to sleep until after 2300
the price for the room was very reasonable, the hotel was easy to get to and clean...and not to far from the slopes breakest was typical european, very marginal ...only one cafe machine for about a 50 or so people waiting in line
Friendly and helpful staff
helpfulness of staff see comments Q1
We were able to find the hotel easily and the staff was very helpful. The building itself is beautiful, and our was room was very clean and comfortable. We also liked the menu at dinner, however, starting after 7.30 pm. is a bit too late for parents with children. The animation starting at 21.30 was very loud, which made the baby wake up several times. However, after skiing all the day long, we fell asleep quickly...
The hotel was very good. Big clean rooms, you could relax at the wellness center (you pay extra for this) after a tiring day at the Roccaraso ski resort, nice breakfast and gentle personel! Excellent choice that we recomend!!
The staff. When we arrived we found we were the only guests - low season. They couldn't have been more helpful. I would recommend but only in high season No restaurant, it was being refurbished. Re-decoration was going on around the hotel. It's location, especially in 'off season' was not attractive
The location ant sarroundings. Some minor maintenance in miscalleneous equipment of rooms, would result in significant improvement of the overall impression.