I liked everything but the restaurant staff. Why isn’t there a bartender at the bar during the day? Early afternoon
4 stars
The Westin Chicago Northwest
Photos of The Westin Chicago Northwest
Overview
Situated in Itasca, The Westin Chicago Northwest is within a 30-minute drive of O'Hare International Airport and offers an indoor pool, a rooftop terrace and a Jacuzzi. It features a gym, as well as a free shuttle service, an express check-in and check-out feature and a sauna.
Those staying at this 4-star hotel can book excursions with help from the tour desk. Children will enjoy their stay as there is an in-house games room and a kids club.
Rooms at The Westin Chicago Northwest are comfortable and offer a refrigerator. Honeymoon suites are also available.
The hotel's restaurant is open for breakfast, lunch and dinner, offering guests a convenient dining experience not far from their room. In the evening, guests are welcome to enjoy a drink in the lounge bar.
Latest deals for The Westin Chicago Northwest
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at The Westin Chicago Northwest
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Coffee machine
- Coffee shop
- Shuttle service (free)
- Business center
- Flat-screen TV
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Shower chair
- Accessible by elevator
- Adapted bath
- No smoking
- Lowered sink
- Non-feather pillow
- Toilet with grab rails
- Upper floors accessible by elevator
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Meeting/Banquet facilities
- Mini-market on site
- Key access
- Key card access
- Express check-out
- Bottle of water
- 24hr front desk
Basics
- Internet
- Wi-Fi
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Air-conditioned
- Trash cans
- Conditioner
Bathroom
- Raised toilet
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
- Walk-in shower
Dining
- Snack bar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Coffee shop
- Dining area
- Dining table
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
General
- Seating area
- Sofa
- Telephone
- Carpeted
- Storage available
Bedroom
- Feather pillow
- Fold-up bed
- Alarm clock
- Wardrobe or closet
Pool and spa
- Hot tub
- Indoor pool
- Sauna
Parking and transportation
- Shuttle service (free)
- Parking
- Private parking
Workspace
- Fax/photocopying
- Desk
Outdoor
- Garden
Laundry
- Iron and ironing board
Health and safety
- Daily housekeeping
Family friendly
- Cribs available
Fitness
- Fitness center
Reviews of The Westin Chicago Northwest
8.4
Very good
432 verified ratings
Wonderful
236
Very good
64
Good
34
Okay
27
Fair
30
Mediocre
11
Poor
30
Summary of reviews
Guests say
Guests appreciated the hotel's location and cleanliness, noting that it was welcoming and well-kept. However, many expressed dissatisfaction with the noise levels, citing disturbances from both the environment and other guests. Service issues were also a common complaint, particularly regarding WiFi access and maintenance problems. Overall, while the hotel has its strengths, improvements in service and noise management are needed.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.7 out of 10
10 reviews
8.3 out of 10
13 reviews
All reviews
Pros (+) Hugo was extremely helpful getting us where we needed to go hes awesome! The staff at the front desk . The bartenders
Pros (+) Clean, beautiful scenery and great running paths around the pond.
Cons (-) if staying longer, access to a variety of restaurants would require a car.
Pros (+) Room was very nice. Terrible continental breakfast and terrible bar. Undergoing some lobby and main are construction so hopefully it will be much better.
Pros (+) Everything was very clean and the beds were very comfortable!
Cons (-) I didn't like that I had to also pay a $50 deposit and that the hotel cost did not include a continental breakfast. For the cost of stay, we should have been offered breakfast at no charge. I have stayed at a lot cheaper hotels with breakfast.
Cons (-) Overall too many hidden charges
Pros (+) Comfortable beds and clean room.
Cons (-) You can here everyone in the lobby. Especially during wedding receptions.
Pros (+) Beautiful facilities Comfortable beds Excellent customer service
Cons (-) Additional facilities fee
Pros (+) It was close to Schaumburg, IL.
Cons (-) You can hear everything, from the person next door to the people in the lobby and we were on the eighth floor! There was also a surprise "facility" fee for each night we stayed. We had to pay $9.95 to be able to use the Internet for 24 hours.
Pros (+) I ended up having to bring my dog with me because I couldn't get her on the original flight planned. They were very helpful and accommodating with no extra fee for her! They unfortunately were out of dog beds but they brought up some extra towels for her to lay on.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
The hotel offers an indoor pool, a rooftop terrace, a Jacuzzi, and a gym. Additionally, there is a games room and a kids club for children, as well as a convenient dining experience at the on-site restaurant.
Is parking available at the hotel?
Yes, the hotel offers free parking and a shuttle service for added convenience.
How is the food quality at the hotel?
Guests have praised the hotel's restaurant for offering a convenient and enjoyable dining experience. Additionally, there is a bar/lounge for guests to enjoy drinks in the evening.
What can guests expect in terms of cleanliness and customer service?
The hotel is known for its very clean rooms and friendly staff. However, some guests have mentioned that the employees were not very friendly, so it's recommended to communicate any concerns to the hotel staff for a pleasant stay.
When is the best time to visit the hotel?
The high season at the hotel is in December, while the low season is in June. Guests can plan their visit accordingly to enjoy the hotel's offerings and location.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Travel
June is mentioned as the low season, so if you prefer fewer crowds, this might be the ideal time to visit.
Check for Shuttle Service Availability
Some guests were disappointed by the limited availability of the shuttle service, especially on weekends. It's advisable to check the shuttle schedule in advance if you plan to use this service.
Inquire About Early Check-In
If you need early check-in, it's recommended to call ahead and confirm the availability of rooms before arriving, as some guests experienced issues with early check-in despite prior arrangements.
Room Selection Tip
Guests have suggested requesting a room away from the elevators and hotel bar to ensure a quieter and more peaceful stay.
Verify Pool Availability
Before booking, it's advisable to check if the pool is open, as some guests were disappointed to find it under construction during their stay.
Consider Bringing Your Pet
The hotel is pet-friendly, which could be a great advantage for those traveling with their furry companions.
Explore Nearby Attractions
The hotel's proximity to attractions like Pirates Cove Children's Theme Park and the First Midwest Bancorp makes it a convenient choice for families.
Check for Room Service Availability
Some guests were surprised by the lack of room service, so if this is an important amenity for you, it's best to confirm its availability before booking.
Inquire About Breakfast Options
If you have specific dietary preferences, it's advisable to inquire about breakfast options in advance, especially if you have vegetarian needs.
Location
400 Park Boulevard, Itasca, IL 60143
What's nearby
- First Midwest Bancorp283 yd
- Pirates Cove Childrens Theme Park1.1 mi
- Alexian Brothers Medical Center1.2 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Westin Chicago Northwest
Low season | February |
|---|---|
High season | April |
Average price (weeknight) | $149 |
Average price (weekend night) | $144 |
When to book a room at The Westin Chicago Northwest
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at The Westin Chicago Northwest
FAQs when booking at The Westin Chicago Northwest
Nearby hotels and places to stay
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See most recommended stays in ItascaGood to know
Value for money | 8.5 |
|---|---|
Distance to city center | 1.0 mi |
Nearest Airport | Chicago O'Hare Intl |
Distance to airport | 5.9 mi |
Everything you need to know for your stay in Itasca
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