Pros (+) The location was about the only thing going for this place.
Cons (-) Cleanliness. We found BED BUGS! My husband was literally bitten 90+ times. Needless to say, we cut our stay short and left the hotel! Never again!
4 stars
Leonardo Hotel Jerusalem
9 Saint George Street, 9720911 Jerusalem, Jerusalem District, Israel
Jerusalem, Israel
See location+972 2532 0000Photos of Leonardo Hotel Jerusalem
Overview
Situated in Jerusalem, Leonardo Hotel Jerusalem offers cosy 4.5-star kosher accommodation, as well as an outdoor pool and a sauna. It provides free Wi-Fi and is a stone's throw from St. George's Cathedral and popular attractions.
A wide range of personalized services are available for guests of Leonardo Hotel Jerusalem, such as babysitting/child services, a currency exchange and a concierge. Children will enjoy their stay as there is an on-site games room and a kids club available.
All the contemporary rooms at the hotel feature a mini bar, plus all the essentials for an enjoyable stay. Each have their very own living area and a variety of entertainment options, including movies-on-demand.
Guests of the hotel can enjoy the in-house bar, ideally situated for socializing in the evening. Guests can take advantage of the on-site restaurant, and room service is provided during limited hours.
Leonardo Hotel Jerusalem is within walking distance of Calvary and Damascus Gate, and has a variety of shopping, dining and nightlife options on its doorstep. Guests can also visit Muslim Quarter.
Latest deals for Leonardo Hotel Jerusalem
Amenities at Leonardo Hotel Jerusalem
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Free airport shuttle
- Business center
- Wi-Fi available in all areas
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Express check-out
- Chapel/shrine
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Dining
- Minibar
- Packed lunches
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Food can be delivered to guest accommodation
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
- Kid-friendly buffet
- Indoor play area
- Kids' club
- Playground
Pool and spa
- Spa and wellness center
- Massage
- Pool bar
- Outdoor pool
- Sauna
- Pool with a view
Things to do
- Gift shop
- Hiking
- Board games/puzzles
- Game room
- Table tennis
- Pool table
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Private bathroom
Accessibility and suitability
- Increased accessibility
- Elevator
- No smoking
- Designated smoking area
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
General
- Family rooms
- Soundproof rooms
- Telephone
- Storage available
Parking and transportation
- Parking
- Free airport shuttle
- Private parking
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
Outdoor
- Terrace/Patio
- Balcony
- Garden
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
Reviews of Leonardo Hotel Jerusalem
8.3
Very good
1277 verified ratings
Wonderful
618
Very good
182
Good
163
Okay
69
Fair
96
Mediocre
50
Poor
99
Summary of reviews
Guests say
Guests appreciated the great location of the hotel, especially its proximity to the old city. However, many reviews highlighted significant cleanliness issues, including reports of bed bugs and dirty pool areas. The service received mixed feedback, with some praising the staff's friendliness while others noted disorganization, particularly during breakfast. Overall, while the location is a strong point, improvements in cleanliness and service are necessary.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
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Score by provider
8.3 out of 10
348 reviews
6.6 out of 10
2 reviews
10 out of 10
1 review
5 out of 10
3 reviews
All reviews
Pros (+) Location, location and excellent location
Pros (+) Nothing
Cons (-) Everything
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's dining options?
The hotel offers an excellent and exquisite selection of food, with a delicious breakfast and dinner. The dining area is efficiently run with a huge choice of items, and the hotel is in a great location near the major sites of East Jerusalem.
How is the cleanliness of the hotel and its rooms?
The hotel provides very clean rooms, a clean pool, and a pleasant and easy-to-get-around environment. However, some guests have mentioned poor soundproofing in the rooms, especially during peak season, and long waits for elevators in the mornings.
What are the parking facilities like at the hotel?
The hotel offers a parking facility for a nominal fee, and guests can park in the garage under the hotel for added convenience.
What is the hotel's customer service like?
The staff is described as very helpful, friendly, and accommodating. The Customer Relations Manager, Yael Chazan, is particularly highlighted for going out of her way to ensure a good stay for guests.
When is the best time to visit the hotel?
The hotel is pleasant and easy to get around, with a great location near the major sites of East Jerusalem. However, guests have noted that during peak season in August, there may be poor soundproofing in the rooms and long waits for elevators in the mornings.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Nearby Attractions
The hotel's proximity to popular attractions like Calvary, Damascus Gate, and the Muslim Quarter makes it convenient for exploring the city. Plan your visit to coincide with the low season in March for a less crowded experience.
Consider Upgrading to a Family Room
Families traveling with children can benefit from the hotel's kids club, indoor play area, and playground. Booking a family room ensures a comfortable and enjoyable stay for the little ones.
Request a Quiet Room
Some guests noted that the hotel can get crowded and noisy, especially during peak seasons. Requesting a room away from the elevators and dining areas can help ensure a peaceful stay.
Explore Dining Options
While some guests praised the excellent and varied breakfast, others found the dining area crowded and the service slow. Consider exploring nearby dining options for a change of scenery.
Utilize the Hotel's Spa and Wellness Facilities
Guests can unwind at the hotel's spa, outdoor pool, and sauna. Take advantage of these facilities for a relaxing experience after a day of sightseeing.
Inquire About Vegan Options
If you have dietary preferences, consider requesting vegan options in advance. Some guests were pleased with the accommodating staff who provided delicious vegan breakfasts.
Check for Room Cleanliness
While many guests found the rooms clean and comfortable, a few mentioned issues with cleanliness. It may be helpful to check the room upon arrival and report any concerns to the staff promptly.
Plan for Airport Shuttle Service
The hotel offers a free airport shuttle, which can be convenient for guests arriving or departing from the airport. Inquire about the shuttle service when making your reservation.
Consider Low Season Visits
Visiting during the low season in March can offer a more relaxed and enjoyable experience, with fewer crowds and potentially better service.
Location
9 Saint George Street, 9720911 Jerusalem, Jerusalem District
What's nearby
- Calvary0.4 mi
- Damascus Gate0.6 mi
- Via Dolorosa0.7 mi
- Church of the Holy Sepulchre0.8 mi
- Nahalat Shiv'a0.8 mi
- Old City of Jerusalem0.8 mi
- Dome of the Rock0.9 mi
- Golden Gate0.9 mi
- Jaffa Gate0.9 mi
- Temple Mount0.9 mi
- Western Wall0.9 mi
- Mahane Yehuda Market1 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Leonardo Hotel Jerusalem
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
April | December | $165 | $159 |
Cheapest month to stay with an average 22% drop in price. | Most expensive month to stay with an average 59% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
When to book a room at Leonardo Hotel Jerusalem
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Leonardo Hotel Jerusalem
FAQs when booking at Leonardo Hotel Jerusalem
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Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
8.4 | 0.8 mi | Tel Aviv Ben Gurion Intl | 25.0 mi |
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