Front desk staff was rude and left a lot to be desired.
3 stars
Homewood Suites by Hilton Houston/Katy Mills Mall
Photos of Homewood Suites by Hilton Houston/Katy Mills Mall
Overview
Daily Mandatory Charge includes: Texas Recovery Fee Located in the heart of Katy and just minutes away from the Houston Energy Corridor, Homewood Suites by Hilton Houston/Katy Mills Mall is convenient for many businesses and corporations. The hotel is only one block away from Katy Mills Mall – a great place for the whole family with a variety of shopping, dining and entertainment activities. Enjoy all the comforts of home at our extended stay hotel in Katy, TX. Our comfortable accommodations include a full kitchen, sofa bed, and complimentary internet access, and a wireless printing station. Upgrade to a suite for some extra space including a separate living room and private bedroom. Complimentary hot full breakfast each morning is included with your stay and complimentary Evening Social with light dinner and drinks is held Monday through Thursday. Enjoy a swim in the indoor heated pool and work out in the on-site fitness center with modern equipment. Grab a snack from the 24-hour convenience shop before enjoying a round of golf on our outdoor putting green. This Homewood Suites hotel in Katy, TX features a 654 sq. ft. flexible meeting room for up to 40 people, and a boardroom to accommodate small meetings for up to 10 attendees. *State and local laws apply. Must be of legal drinking age.
Latest deals for Homewood Suites by Hilton Houston/Katy Mills Mall
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Homewood Suites by Hilton Houston/Katy Mills Mall
- Indoor pool
- Fitness center
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- TV
- Free toiletries
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Kitchen
- Shared kitchen
- Dishwasher
- Microwave
- Stovetop
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Kitchen
Services and conveniences
- Business center
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Express check-out
- 24hr front desk
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Allergy-free room
- No smoking
- Designated smoking area
General
- Family rooms
- Seating area
- Telephone
- Privacy curtain
- Storage available
Media and entertainment
- Radio
- Shared lounge/TV area
- TV
- DVD player
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Bathroom
- Shower
- Hairdryer
- Bathrobe
Things to do
- Basketball court
- Board games/puzzles
- Mini-golf
Workspace
- Fax/photocopying
- Desk
Dining
- Vending machine (drinks)
- Vending machine (snacks)
Parking and transportation
- Free parking
Outdoor
- Grill
Bedroom
- Sofa bed
Family friendly
- Complimentary breakfast
Fitness
- Fitness center
Pool
- Indoor pool
Reviews of Homewood Suites by Hilton Houston/Katy Mills Mall
8.7
Very good
353 verified ratings
Wonderful
237
Very good
36
Good
31
Okay
16
Fair
16
Mediocre
7
Poor
10
Summary of reviews
Guests say
Guests appreciated the great location and friendly service, highlighting the helpful front desk staff and comfortable amenities. However, there were significant cleanliness issues, particularly with the pool and bathrooms, and some guests reported uncomfortable beds and poor breakfast service.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
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Pros (+) Great guest room interiors. Very comfortable and always a great place to stay. Well kept hotel with friendly staff and thoughtful amenities.
Pros (+) Clean and fresh throughout!
Cons (-) I did not like that hotel charged me on top of booking site partner where I have to deal with the pain of refund/messing with it. This should not happen internally.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
The hotel offers complimentary breakfast, an indoor pool, and a fitness center, providing guests with a variety of amenities to enjoy during their stay.
How is the quality of the beds at the hotel?
While some guests found the beds to be uncomfortable, others mentioned that the rooms are spacious and the beds are comfortable, providing a mixed experience for different guests.
Is parking available at the hotel?
Yes, the hotel offers free parking, ensuring convenience for guests who are traveling by car.
What can guests expect from the hotel's food quality?
Guests can enjoy a complimentary breakfast, although some mentioned that the breakfast options were limited, while others found the breakfast to be delicious and superior to what other hotels offer.
How is the hotel's cleanliness and customer service?
Guests have praised the hotel for being well-kept and clean, with friendly staff providing excellent customer service. However, some guests have mentioned concerns about cleanliness and maintenance issues that affected their experience.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from Elevator
Some guests mentioned that rooms away from the elevator on the 2nd floor were quieter, so consider requesting a room in a similar location to avoid noise disturbances.
Check Room Amenities
Some guests found the crockery for cooking own meals to be insufficient and the breakfast to be average. If you plan to use the kitchen facilities, it might be helpful to bring along some additional cooking utensils.
Enjoy Nearby Attractions
The hotel's proximity to Katy Mills Mall and various restaurants makes it a convenient location for shopping and dining. Take advantage of the nearby attractions during your stay.
Consider Room Selection
If you prefer a quieter stay, consider requesting a room away from the laundry room to avoid potential noise disturbances.
Take Advantage of Complimentary Breakfast
Guests appreciated the complimentary breakfast, so be sure to include this in your plans to start your day off right.
Utilize On-Site Facilities
The hotel offers an indoor pool and fitness center, providing opportunities for relaxation and exercise during your stay.
Address Any Concerns Promptly
If you encounter issues with your room, such as cleanliness or maintenance, don't hesitate to bring it to the attention of the staff for resolution.
Plan for Potential Noise
Some guests experienced noise disturbances from unruly guests, so it may be helpful to pack earplugs in case of similar situations.
Confirm Reservation Details
Double-check your reservation to ensure that all details are accurate and that any special requests, such as early check-in, are properly noted.
Be Mindful of Room Location
Some guests experienced issues with the location of their room, such as being close to the laundry room or experiencing noise from the hallway. Consider requesting a room in a quieter area of the hotel.
Location
25495 Katy Mills Parkway, Katy, TX 77494
What's nearby
- Katy Mills Mall0.3 mi
- Katy Veterans Memorial Museum1.4 mi
- Mary Jo Peckham Park2.4 mi
- Katy Park2.8 mi
- Forbidden Gardens3.2 mi
- Golf Club at Cinco Ranch3.5 mi
- Meadowbrook Farms Golf Club4.4 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Homewood Suites by Hilton Houston/Katy Mills Mall
Low season | August |
|---|---|
High season | July |
Average price (weeknight) | $162 |
Average price (weekend night) | $149 |
When to book a room at Homewood Suites by Hilton Houston/Katy Mills Mall
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 9.1 |
|---|---|
Distance to city center | 1.0 mi |
Nearest Airport | Houston George Bush Intcntl |
Distance to airport | 31.9 mi |
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