Search Kayak first, then call for availability bef
Cons: This is the second time I've rented and there wasn't a car available. It was different rental car companies. The first time I was told there was no availability after I had been dropped off to pick up a car. The second time the rental car company called me on the way. I'm not finding that renting cars through a third-party is reliable
Sep 22 2016
Cons: Gas saver
Oct 10 2016
Pros: Thanks a lot with your help with my contract extension
Cons: Nothing at all
Oct 30 2016
Great service, great car.
Pros: Enterprise got me a better car than I was expecting at a great price. Easy pickup, courteous counter help. Will be back.
Oct 30 2016
Pros: Nothing to complain about. Excellente service
Nov 27 2016
Comfy car rental
Pros: Easy check.in and out. Good value for the car rental
Dec 30 2016
Pros: Great customer service. Quick in and out and the car I rented was perfect for my trip.
Jan 20 2017
Super easy drop off
Pros: I don´t think I´ve ever had an easier drop off. Left the keys on the car seat, they scanned the VIN I assume and that was it. This was at IAH (Houston international airport).
Feb 12 2017
Pros: Easy drop off. Courteous reception at IAH; they accommodated my poor rental experience with a hefty discount that was much appreciated.
Feb 13 2017
Pros: I made my reservation for an Enterprise rental and the information for the location of pick-up was “on airport”. However, when I got to the on airport Enterprise station, I learned that my location was actually across Houston. The on airport location was able to get me a car, but the price was much higher than I had reserved online (apparently because the location difference). My hope is to see more accurate pick up information as this and price are the two most important factors in a rental decision. Thanks for your understanding of this frustration and best wishes to you as you consider how this may be addressed for a better customer experience.
Pros: The car was good and as expected. I rent avis cars when I travel for business so I am very familiar with their products
Cons: This was the first time I rented via kayak. The piece was much better then going direct to avis so I did not rent direct and did the rental via avis. Now I know why. There was a millage limit. I was never told this. It was just written in light grey font in the confirmation email I got from kayak. The car ended up costing double.
Pros: Customer service was much better at this return location of Hertz
Cons: This Hertz location could read my credit card with their machine for final $470 payment for 5 hours of driving a rental car. Funny how Dallas Hertz location gave me such a problem because their machine couldn't read same card! Get it together Hertz!