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One location in Keflavik
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Reviews
10.0 Wonderful
Jul 2020
Pros:
Staff super friendly and helpful, no complaints.10.0 Wonderful
Mar 2019
Pros:
Pickup & drop-off was smooth despite of rush. Fresh coffee and the espresso machine at drop off made us feel so good after a long day of driving in snow.2.0 Poor
Oct 2018
Cons:
The website said open 24 hours. I got to airport desk at 2:00 AM and it was closed. There was a sign with a phone number...I called and it said the number was not in service. I found another international phone number online...that also was not in service. There was no one at the airport information desk. I was only in Iceland for the day and that is why I needed to pick up the car as soon as I landed. So the car was useless to me and I never picked it up. I need a refund5.2 Fair
Oct 2018
Pros:
Great carCons:
Misplaced key resulted in fee that exceeded entire cost of five day rental. Payment forced under duress!7.6 Good
Sep 2018
Pros:
The check in and check out process was fairly quick and simple. We got a small Toyota Yaris that took us all over Iceland, including the Westfjords and up mountains!Cons:
Our Garmin GPS device was very out of date and in a few cases didn't even register the roads we needed on its map. It led us after several times which was frustrating.10.0 Wonderful
Sep 2018
Pros:
The team at the Hertz. The pick up and drop off was excellent!Cons:
The price can be more competitive.One location in Keflavik
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2.0 Poor
Oct 2023
2.8 Poor
Jun 2018
Pros:
Friendly staff and clean carCons:
The insurance offered by Kayak is a joke in Iceland! Wipers were falling apart , alignment was way off and suspension was shot6.8 Okay
Jan 2018
Pros:
Overall value and experience was satisfactory. Drop off staff friendly and helpful.Cons:
Wait time at pick up, registration staff was not friendly, hard to find drop off location.5.2 Fair
Jan 2018
Cons:
I asked for Jeep and I got a Duster. It meand I looked for more reliable car. No spare wheel was in car. For winter and snow/frost - wind screen is not heated enough.5.6 Fair
Nov 2017
Pros:
loved the car. The duster was awesome.Cons:
The service was horrible at pickup. The gentleman was extremely rude and tried to scam us. Fortunately at drop off, we had a different gentleman who was nicer. They didn't mention the discount chips we could have used at certain gas stations, and again, weren't helpful.8.0 Very good
Oct 2017
Pros:
fuel economyCons:
the agent did not let us know that no spare tyre inside the car, hence there is something that we can do to inflate but was not told about it, luckily we did not get a flat tyreOne location in Keflavik
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8.0 Very good
Mar 2024
2.4 Poor
Mar 2019
Cons:
They didn't have the car we requested and couldn't put us in any of the several other cars that were in their lot. We ended up renting from someone else.7.2 Good
Feb 2019
Pros:
Price was greatCons:
Very long lines and slow service - wasted about an hour and half to get to my car.8.0 Very good
Mar 2018
Pros:
Easy pickup process even if long lines. Car was spotless and in good shapeCons:
Confusing drop off processs and location made airline checkin tighter than expected9.6 Wonderful
Mar 2018
Cons:
Very long wait to pick up car.10.0 Wonderful
Nov 2017
Pros:
The member of staff at the Avis rental desk at KEF airport was fantastic, great knowledge and really friendly The speed of service was also far quicker and felt streamlined in comparison to elsewhereOne location in Keflavik
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4.0 Mediocre
May 2024
10.0 Wonderful
Dec 2023
6.4 Okay
Dec 2019
Pros:
Pick up and drop off was quick and easyCons:
Actual cost was FAR higher than quoted and it did not state that if using debit card and not credit card that you had to prepay for a full tank of gas.8.8 Very good
Nov 2019
Pros:
Very easy process, staff was attentive and welcoming. Car was nice, no issues.Cons:
My only complaint was that I feel I was upsold how 'Iceland is different from other countries so the insurance is more worthwhile here.' I came in November and other then some rain and higher winds, I really didn't think the weather was all that special. I didn't encounter any gravel roads going to the main sites along the southern coast and their certainly wasn't need for the wind and ash insurance. Now certainly these things happen, of course, and it's good to be aware, but I felt like the way everyone was talking about the weather I would be stupid not to take it, yet the changes were really not that different from my home country. So maybe I would amend the shtick on insurance to 'useful if you only drive in sunny weather' or something similar.10.0 Wonderful
Feb 2019
Pros:
The staff was very friendly and got us into our car very fast. No issues with extra fees or aggressive upsells.Cons:
The airport bus that was supposed to come every 10 minutes was very late when we dropped off our car, probably 25 minutes late.7.2 Good
Jul 2018
Pros:
The cars were new and clean. The RAV4 we got had only 4,000 KMs. Well optioned with a free GPS that really didn't find any locations. For $15 per day you can rent a wifi adapter we didn't get it as my cell had internationals calling and data. Check in was pretty quick.Cons:
The check in to get your car was painfully long. After waiting a long time for the rental car shuttle to load up with folks ~ 20 minutes we were off to the rental car drop offs. Once we arrived there we waited around another 40 minutes to get our RAV4. The car GPS couldn't find sites to see by name. I plugged them into my Google Maps and it had no issue finished where we needed to go.One location in Keflavik
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8.4 Very good
May 2019
Pros:
We liked that they gave us a hybrid car and we were able to save on fuel costs.Cons:
Staff at pick-up was not particularly friendly or helpful.9.2 Wonderful
Sep 2018
Pros:
The interaction I had with Europacar staff both at pick-up and return was first rate. Both were pleasant, professional without any intent to hassle or nitpick. Or that I felt pressured to add something I did not want to add. The car was new, clean, comfortable in excellent working order. I highly commend Europacar for their excellent, professional and I might add nice staff with excellent English speaking skills.Cons:
The cost which was not excessive by Icelandic standards but far more expensive than my home country. This of course is not a criticism of Europacar but a function of the reality of car rental/hire in Iceland. The cost to return the car at the Eastern end of Iceland doubled the cost.9.6 Wonderful
Sep 2018
Pros:
Relatively new van, ran great, and the custom shelving was quite handy, especially the pull out cutting board table. Plenty of room for 2. Friendly crew.Cons:
It was a panel van so with the custom shelving there is zero visibility of whats behind you or in your side blind spots. Outside of the city you can get by but be prepared to have your passenger on the lookout for you. With the new law / rule you need to park at camping sites and pay the fee, so seems to defeat the point of the camper van.10.0 Wonderful
Aug 2018
Pros:
Far better service than the Budget office next door (at Reykjavik/KEF), which is what we used last time. Fast, friendly, helpful, and no-nonsense. The car was in great condition, and met our needs perfectly.10.0 Wonderful
Aug 2018
Pros:
First vehicle I was given had a flat tire light on - but it was immediately replaced with a nicer vehicle when I pointed it out. Vehicle rental overall was great. On returning, there had been some minor issues (chips due to gravel roads) that I reported and this was handled very smoothly and professionally by the team.Cons:
Since this rental was in Iceland I would have loved the option to get a larger 4x4 vehicle. However, this was not available for 7 passengers! Overall, very good though.7.6 Good
Jun 2017
Pros:
The staff were very friendly and professional.Cons:
I had expected a slightly higher quality car. The various categories/tiers made it difficult to honestly assess value. For example, we selected a "VW Golf or similar" and ended up with a Kia. I do not consider the Kia similar given we did not select the economy category.One location in Keflavik
One location in Keflavik