8.0 ExcellentNov 12 2019
Cons: Gas tank was not full when I picked it up, but agent asked me to return full. I did not have time to go in at pick up and ask them to verify that tank was not full. When I told her this upon return, she was surprised. I pointed out I was not asking for a refund, but that the cars are not as ready to be rented as they may be led to believe.
10.0 ExcellentAug 27 2019
Pros: Great deal! Easy to pick up and drop off. No hidden fees.Cons: Nothing, it was great.
9.6 ExcellentAug 18 2019
Cons: Had a good experience.
8.0 ExcellentJul 29 2019
Cons: Front tires had marginal tread depth.
10.0 ExcellentJul 8 2019
Pros: Nice people, nice car, great gas mileage.Cons: nothing
10.0 ExcellentJun 26 2019
Pros: Pick up and drop off super easy. Staff nice and friendly!!Cons: Nothing!
8.0 ExcellentNov 21 2018
SufficientPros: Nothing outstanding, but acceptable service. No wait this time for check out. We selected Budget because it was onsite at the airport, and the car was close to the rental exit from the airport building.
Good value for the cost.Cons: In Northern Michigan in ltr November one can expect snow. The cars did not have snow tires and so was unable to get up our driveway to our house, and was a bit stressful to drive with a bit of accumulation on the roads.
Inquiring about an upgrade, though, it wiuld have nearly tripled our cost to get a suv with 4w drive!
10.0 ExcellentSep 21 2017
Pros: The car was great. But I rented in Grand Rapids and dropped off in Traverse City
7.2 GoodSep 8 2017
The car smelled badPros: The customer service was good and fast even though it was a holiday and there were lots of folks in line waiting when I arrived to pickup the car.Cons: The car smelled like dirty dippers had been stored inside overnight. Also it there was white dry spots throughout the interior like milk or formula had been spilled. I would have talked to an agent about the smell but the line was long and it was raining. No one walked to the renal with me so I dealt with the smell as best I could.
2.0 MediocreAug 28 2017
Horrible customer servicePros: The car had 4 wheelsCons: The lady at the counter was pushy wanted paperwork signed with out an inspection stating that "our people looked over it"
After refusing to sign the paper saying there wasn't any damage on the car without lookingvatvitvshe got snippy wouldn't give me the keys told me I didn't get them till it was signed. ( car was locked couldn't get inside to inspect) after inspection I found plenty of damage (bigger than a quarter) and returned to let them know. Choosing a different lady because the fist one was rude she saw me in line An told me to come back to her I politely said nobill wait for another she got snippy again waving the keys saying I've got the keys. I then got mad An told her off. The manager over heard An asked what was going on I started to tell him as she stood behind home mocking me An talking over me. I then told him it's clear that she has no idea how to do customer service because if she did she wouldn't be acting the way she was.. worse rental experience