Pros: Quick and easy process to pick up and drop off the car. Very nice and friendly budget representatives.
Cons: They should have the sand protection policy online so people can read it ahead of time. We went to check out the car and found 6 other scratched that weren't mentioned on the page.
Sep 23 2016
Cons: Difficult to find the car when we arrived with no assistance. The gentlemen that checked the car in was an absolute dick and they attempted to overcharge for scratch on car that was already there.
Nov 16 2016
$600 charge for paint chip
Pros: Decent car.
Cons: Returned the car with a paint chip on the passenger side door, size of a grain of rice. Got charged $600 for it; they know you won't argue because you have a flight to catch.
BE WARNED: They will either get you for buying their 'insurance' or get you for 'damages'. Roads in Iceland have a lot of small pebbles, so you WILL get paint damage.
Dec 8 2016
Couldn't have been happier
Pros: Had an excellent experience using Budget to rent a car to drive around Iceland. We arrived at 4am at the airport and had our keys and documents signed within 30 minutes. The car came with a full tank of petrol and was spotless inside and out. We rented a Hyundai i10 which I'd highly recommend. The car came with studded snow tires which I didn't expect. They came in handy when driving the icy roads in Northern Iceland.
Cons: The gentleman asked if we'd like to return the car with a full tank or empty tank of fuel. I obviously said empty because it seemed like a better deal. I believe I was charged an extra $80 USD for the full tank which would have cost me around $50 USD if I was to fill it myself. It was my fault for falling for the convenience of it.
Apr 6 2017
Car was right out front!
Pros: Car could not have been located better - it was parked right out front of the terminal, which was crucial because it was so cold and we were in a hurry. Drop off was just as easy.
Cons: The car sounded like it had some mechanical issues, and was missing a hub cap, but didn't have any major issues.
May 3 2017
Pros: Car was pretty new and did its purpose fine!
Cons: HIDDEN. FEES. My total renting from budget was $167, when i left the front desk the final price was $591! It is unacceptable! We added a GPS, whiche they charged over $60 a day for, this is one ove these crappy 2003 GPS, impossible to work with. And on top of that hidden fees, I had the feeling of being of dishonesty. When i got the car keys i had to walk 5 min to pick up the car and was told to make a full on inspection of the car that they estimated would take 15-20 min, the last thing you wanna do after you've been standing in line for 85 minutes, and had your price more than tripple. Returning the car, Budgets representative took 25 minutes going throught the car (while im standing next to him) and finds things on it that is just inpossible would have been our fault but just general wear and tear, their insurance claime came down to $1756, so DON'T FORGET INSURANCE, they will do anything to milk out an extra dollar.
All in all, BEWARE!
Jun 1 2017
Pros: The car was in very good condition and tips given for driving Iceland roads was helpful.
Cons: I wanted to pay in cash, but was not allowed.
Jun 3 2017
Pros: No problems. Busy return desk at 4 am worked efficiently
Cons: Emailed to extend the rental and never heard bsck
Jun 7 2017
Do not rent with Budget- will not honor kayak res specifications
Cons: When we went to check the car we were given, the dashboard said that one of the tires had low air pressure. The associate who handled our reservation told us to come back inside and tell them if anything was wrong with the car. She sent out a different associate to check for us, and because he clearly wanted to be done for the night he told us to ignore the warning about low air pressure because the problem was with the dashboard display, not the tire. He was incredibly rude to use when we told him we could tell that the tire pressure was low just by looking at it. He told us should just take the car and take it to a garage to get it fixed if it was bothering us and it was not his problem. As you know, the roads in Iceland can be quite dangerous and your associate told us to drive them with a deflated tire. Aside from the poor customer service, your associate put our lives in danger by telling us to ignore the car's warning signal and drive dangerous roads with a deflated tire. He left and went home for the night, and we were forced to spend another 1.5 hours at your return center until they gave us a new car. In addition, the initial associate we dealt with said they would not honor the reservation conditions from our kayak reservation which promised a car that fit 4 suitcases. From start to finish, this was an unpleasant and dangerous experience.
Jun 14 2017
Drop off unclear
Pros: Pickup not bad. A bit of a walk to Cars would be ugly in winter. Friendly desk staff.
Cons: Drop off inefficient and not well marked. Shuttle is a van that take 6 people at a time, so expect to wait. Walk to airport would be terrible in winter.
Pros: Managed to get the 4x4 I hoped for. That's pretty much it.
Cons: Bought travel insurance to cover the vehicle only to find out that if you decline their insurance they hold several THOUSAND dollars as a deposit. Don't remember seeing that written anywhere when I did this deal. So I had to get their coverage or be stuck with whatever. Wound up paying as much as other companies so no real discount after it was all said and done! Won't be using them or maybe even Kayak again for rentals!!
Mar 14 2017
Decent vehicle but pricing is false.
Pros: The Dacia Duster was a good little SUV for Iceland's gravel roads. I definitely recommend getting something with AWD or 4WD for Iceland if you're planning to leave Reykjavik.
Cons: Ace subcontracts with a company called Go-Iceland. If you do not want their insurance, even if you already have your own, they will charge you a $3500 deposit. Yes, that's right, $3500. Their proprietary insurance is quite expensive and dies not cover chipped windshields or tires. You will still be responsible for these damages.
Luckily we incurred no damage and despite paying considerably more for the vehicle than we expected, we got good use out of our car and had an amazing time in Iceland.
We will be going back but we will not be using Ace.
Mar 17 2017
Brand New Rental, Terrible Service
Pros: Started out great that we had a brand new rental only 45km before us but turned out to be awful. The fact that we had a brand new rental was the only good thing, the price started out good too.
Cons: From the start it was difficult to find the shuttle at 5:00 in morning. The service agent at the ACE rental location was not super helpful, explained very little to us only the necessities. Suggested I upgrade coverage to not pay a deposit but turns out that didn't cover everything. On the first day the battery in the brand new car failed and they wouldn't give us a replacement, we had to wait until the next day for them to replace the battery and drive with a ECO feature off. When we returned at 3:00 like requested to return our car the agent was not there we has to wait it 0* weather outside. When he did show he explained nothing and charged us an additional fee as never explained why, and now we have dispute with their service and out credit card company. My suggestion is look elsewhere and get all the insurance you can. The insurance Kayak offers from Alliance covers nothing.
Mar 29 2017
Horrible Customer Service
Pros: Nothing about this company was good.
Cons: I usually don't write negative reviews but read this for your own sake...DO NOT book with this company!
They claimed that there was a tiny dent on one of the doors which was most likely there beforehand but that tiny dent they said they usually charge $1200 for that small dent (which is insane) but they are going to be nice about it and charge $600. At that point I realized that they are trying to just rip off money from me and after going back and forth and they said they will charge me $400.
So clearly it's based of random numbers and I was extremely disappointment because clearly they are stealing money.
So, do yourself a favor and book with a different company that have better and more honest customer service and don't so obviously steal your money.
Jun 25 2017
great time in Iceland fantastic car to boot.
Pros: the service was prompt and they we very clear on everything needed. I was very pleased with the car we got I was not expecting such a luxurious model.
Sep 9 2017
Watch out for high charges for minor damage.
Pros: Nice clean car. Reasonable charge but others were charged rediculius amounts for minor damage.
Sep 9 2017
Pros: Car was clean and new.
Cons: ACE Car Rental is a complete scam run by bad people. This was our first time renting a car ourselves (we just turned 25 years old). When they showed us the car it was night and they had washed it down IMMEDIATELY before showing us. The car looked new, and they said it was relatively new but it was difficult to see any marks. We were in a hurry so I took one photo of a small dent and we signed off on the car. We drove it on roads only for less than TWO days before bringing it back. The guy (from Greece, I didn't get his name) "found" a scratch on the side that looked like from a key or knife, and small dents on the hood (easily masked by water droplets at night). We bought their 2nd level of insurance and still had to pay $500 to them. After I disputed it he went on to tell me how ACE has a partnership with a garage where they take their cars. The "garage" is also owned by ACE. They set arbitrarily high repair prices and scam tourists. This was the cheapest rental place we could find and a huge mistake. Furthermore, I accidentally left my passport and cash in the center console with 100% certainty. The same guy from Greece claims he was the only one in the car since I dropped it off and denies having seen anything. I searched my photos for evidence of when I had it on my person and called the few places we had been that day to check. We can say with 100% certainty that he stole it from the car. We missed our flights and had to spend more money we couldn't afford to get a new passport, flights, hotel, and expensive Icelandic food. I'm so inspired by this series of events that I will post this everywhere I can leave a review. Good luck out there people!
Sep 29 2017
Ace is the Place for Car rentals
Pros: good service
Cons: could have been more explicit with the navigation system
Aug 3 2016
Ripped me off
Cons: Cracked oil pan from gravel or previous accident. Took on no-off roads, main highway only and then they charged me almost $2,000 to fix the oil pan.
Feb 2 2017
Pros: The car was clean, hassle free, and worked great.
Cons: The deposit was a bit much for someone to just drop out of pocket right away.
Cons: Upon picking up the car in Reykjavik, Iceland, the Avis employee informed us that the insurance would cost twice the cost of the rental, and did not know if we could cancel it if I found out that my credit card was already providing coverage. He then said it would not be possible to refund my money.
Apr 22 2017
Everything went smoothly
Pros: Polite, efficient staff. Process went quickly and smoothly. No pressure to buy extra insurance.
Cons: A sign at the shuttle stop at the airport would have been great. We had no idea where to stand, or how long the wait would be... and it was very very very cold!
Jun 15 2017
Cons: I bought CDW from the link on the kayak website where I rented the car. I was told by Avis in Reyjkavic they would not honor this policy so I had to bu another policy from Avis.
Waited in line over 1 hour to pick up car.
Oct 10 2017
Watch out for the insurance upsell
Pros: car was ok
Cons: High pressure insurance upsell. Make sure you arrange extra insurance coverage with online booking company. Cars and repairs are extremely expensive in Iceland, this Avis is will get you for the smallest scratch and change you the most they can - according to the pushy counter clerk.
Dec 25 2016
Pros: The representative upon my arrival was very courteous and helpful. The car was relatively easy to find in the parking lot and when we arrived it was very clean and ready for us to go. I also liked that it had a full tank of gas.
Cons: I thought the car was a bit pricey for what it was. But maybe that's just because it was in Iceland and everything is expensive in Iceland. Also, I found the car to be a bit small. We had four adults and an infant in a car seat. The description of the vehicle said that it holds 5 and luggage for 5. However it barely held luggage for 3. One of the passengers had to have their luggage on their lap the entire way back to and from the airport. Finally, the drop-off procedure can stand some improving. When I dropped off the vehicle fortunately I had already dropped off the other four individuals at the terminal and I drove the car back by myself. But when I got to the drop-off location it was windy and snowing and raining and very cold and there's no shuttle back to the terminal so I had to walk back in that nasty weather. It wouldn't have been a problem in the summer time but that particular day was nasty.
May 31 2017
Jul 18 2017
Good Price in Iceland
Pros: The price was lower than competition in Iceland. The car was in good shape. The price quoted was the price paid, no extras. You can walk from the airport counter to the parking lot to get your car (in Iceland).
Cons: The line at the counter was too long and we waited, and waited and waited. The car we thought we were renting was not available.
Aug 5 2017
Very expensive for the size of car
Cons: I reserved a Volkswagen and got an under powered Hyundai!
Sep 30 2017
Bad airport for renting
Cons: Terrible pickup and return experience.
Oct 4 2017
The pick up process was extremely slow
Cons: The line to pick up the car was long and moved very slow. It took us about an hour and 20 minutes to get through it. The person helping us tried hard to sell us on the extra insurance coverage by trying to scare us into buying it even though I already had purchased protection from a third party. The entire check in/ pick up process was very frustrating. After that, the car was fine and the drop off process was flawless.
Pros: Car functioned well for the 2200km we did in one week
Cons: Checkin and checkout was slow, windows were dirty when we got car, drop off people weren't friendly
Sep 8 2017
Pros: Nice car
Cons: Long wait to rent car.
Sep 2 2016
Cons: Our rental was for 2 days and 2 hours, they were going to charge for 3 days. We brought the car back right before the end of the second day and ended up being charged nearly $90 for returning it "early".
Apr 19 2017
Exorbitant gas cost substantially increased cost
Pros: Pickup was fine and the vehicle was fine.
Cons: We were told to fill up the gas tank at the airport upon return. I asked if the price at the airport gas stations was higher than we'd pay at stations in Reykjavik. The Hertz rep said that the price would be identical. When we got to the airport to return the car, the gas stations wouldn't accept cash or our US credit cards. We tried both stations at the airport. No luck. So we handed in the car with half a tank, having wasted 20 minutes trying to fill up. We explained the issue to the trainee attendant at Hertz's returns desk and he told us there was nothing that can be done. They simply charged us the penalty rate for a non-full tank. This was highway robbery in my view. I won't be using Hertz again.
Jul 1 2017
Beware when renting in Iceland
Pros: The rental companies are very picky when it comes to damage. They charge for the smallest marks. I would buy full coverage insurance (which I never buy). The roads are full of rocks, construction, and sand storms.
Also beware of all the speed cameras. There is zero tolerance for speeding and their tickets are expensive!
Cons: Worrying about any little rock ding
Jul 25 2017
Pros: They were kind and understood when my car gas meter was broken even though I filled up fully wit gas. It was full service and quick. Even got a short lift to the arrival terminal with no wait at all.
Cons: Nothing really
Aug 2 2017
Busy staff give good service
Pros: The service at Keflavik International Airport was very good, although the counter staff were clearly over worked.
The shuttle driver quickly returned me to the car, and back to the air terminal, when I realized I had left a personal item behind.
Aug 12 2017
Pros: Everything was easy, the car was clean and drove great.
Cons: Slow line to pick up car, and then long wait (~15 min) to get the car.
Sep 4 2017
Cons: Drop off was closed because we had an early morning flight and there were no clear instructions on where to park or leave the keys. We drove around and couldn't figure it out so we just went to the airport to drop off our luggage first. Luckily the Hertz booth inside the airport for picking up your rental had a sign with a number so we could call and get instructions. However, if you didn't have a cell phone that worked in Iceland would have been difficult as well. Also the rental location was only a 5-10 min walk from the airport so it wasn't too bad once we got instructions. We did not plan for this because the website said that the Keflavik Hertz was open 24/7. In the end it worked out and it was pretty easy, but communication was difficult.
Sep 14 2017
Pros: Overall we had a great experience with the car it was exactly what we wanted! The car was very clean and in good working order.
Cons: The check in process was very slow and the check out process was chaotic. I had to go inside to find someone to check in our car and there were so many cars returned there was no where to park.
Cons: We were not informed that the Iceland Economy Car Rental company does a "pick up service" since their building is not in the airport. This meant we were not looking for the driver when we landed and missed him. This created great confusion as we did not have cell service there to contact the company and had to find airport help.
May 23 2017
Not the best value
Pros: Staff were friendly and easy to communicate with. Insurance was offered at a reasonable rate.
Cons: Rental was actually through Fair Car, not Economy Rent a Car. While somewhat cheaper than other large car options, we still paid a lot for a car that was a tight squeeze for five people and our luggage. We changed the pick up by only a few hours, which led to a noticeable change in price. After it was all said and done, the car was almost $200 more than expected. It looks like we were originally quoted a price in euros, not US dollars and local taxes were omitted.
Pros: The staff were very friendly and professional.
Cons: I had expected a slightly higher quality car. The various categories/tiers made it difficult to honestly assess value. For example, we selected a "VW Golf or similar" and ended up with a Kia. I do not consider the Kia similar given we did not select the economy category.