Would you like to save as your currency permanently or for this visit only?
Room was nice, hallway outside room rough looking. Front desk was very hard to deal with. First key they gave me didn't work. Could not print my receipt in the morning, after 10 minutes I gave up and got on the bus to catch my flight. I asked how I could get it, and he said I had to get it from Kayak. Business hotels know they need to be able to do this.
Clean room, and the dinner we had was very good. We where early for check in they said it wood be a additional $40.00 plus euros. The night mag. said we could possibly check in at 1200. We talk to the next desk clerk, he said the same but check in was not till 1500 ? Then he said maybe 1300 ? I told him we are getting three different answers ? We also ate dinner there you wood think when you are patronizing a business you wood get some leeway. Then when we check out the manager said we owed them for breakfast $45.00 euros. I told her that it was included in the rate she said it did not show in there system I show her my hand written receipt she said that was not acceptable and we where out the door to get our plain. Then the shuttle driver drop off the other guest and told us that he normally only drop off at one spot but wood take to are correct gate that is at same airport ?
everything was fine wifi in the room nearly non-existing. worked only in the bathoorm and only when sitting on the toilet. I mean, sure where else would you need wifi. No shuttle to terminal 2.
The hotels proximity to the airport Lack of parking
Great value for money and shuttle to airport excellent.
The location and proximity to the airport and the shuttle service to and from the terminal. The internet service was confusing and expense and didn't work properly. Just offer free internet access to guests of the hotel like they do in the U.S. Are you really making that much money off your charges for the internet.
Everything was good.
Helpfulness of staff
Shuttle to the airport - Flat Screen TV - Position very close to the Airport
Breakfast was amazing and dinner too Front desk personnel behavior was unbecoming of one clerk.
Very good facilities and comfortable rooms The final bill was wrong, with an additional charge that should not have been there. I did not notice this until after I had left the hotel, but this increased the cost by 30 euro. Whether this was a genuine mistake or not is the question, and makes be doubt whether I would use this hotel again.
the beds were wonderful and the shuttle was very convenient. Breakfast at 20 Euros is too much.
Most of it was fine. We made a reservation for an early shuttle but were told that if we missed it there would not be any problem taking the next one. Therefore, instead of rushing in the morning we decided to take our time and wait for the next one. However, once we were in the reception we were told that there were no available spots for 2 hours so we had to take a taxi to the airport spending €20.
The privacy was great after hostel living for a month. Very clean hotel, nice and helpful staff, polite cleaning people. Expensive breakfast
Efficient, punctual, frequent, and free airport-hotel-airport transfers.Cleanliness of room. In terms of price, still very close to the airport (4-5 minutes) in a quiet area. This is a two-star hotel - but is comfortable, clean, and efficient. Good breakfast at standard rates.
Proximity to Frankfurt Airport.
Very nice rooms. Very clean. Easy to get to Frankfurt city using free shuttle bus to airport and then the S bahn. Good location near the airport in a quiet neighbourhood. Eur 10 extra for breakfast! OK this did include "free" wifi but nowadays wifi should be included as standard anyway.
I was not expecting too much, because I just want to spend the night there for relax before my next flight early in the morning after almost a day driving a car from Swiss. The fact, it was far above my expectation.
The location is great if you want value and an easy connection to the airport. There are few restaurants close. Some are about 1k away...
Hotel was clean and near Airport with Reliable Shuttle. Front Desk was helpful. Restaurant was a little expensive, but food was good.
Relaxing atmosphere and an excellent buffet breakfast
Everybody was very nice, and especially the barkeeper I had a good night.
comfortable, convenient, excellent shuttle service, pleasant staff, very nice breakfast. Couldn't have asked for more for a one night stay.
Location in the small town. Yes, since I will stay with you again prior to my trip to South Africa and upon my return will spend an additional 2 nights at your hotel, I wanted to store a small suitcase, but was denied such minor convenience.
The reception area is well kept. Breakfast is included. Nice Breakfast choices. Hallway carpet is dirty. Room has stale smell. Toilet, bath tub tiles shower curtain and sink are dirty.
lovely breakfast, pool, attractive facilities, easy Internet access. Delicious house wine for dinner. either the batteries had worn out or I could not figure out how to use the TV remote.
Clean & nice Nothing
The hotels location was great, close to Frankfurt city and the airport. The staff in the bar and restaurant part were excellent. The beds were uncomfortable, the room was unbearably hot (and you couldn't open the windows because they were blocking out the sound of the airport), and the staff at reception were not the friendliest of people.
Good breakfast No free wireless internet, though listed
Facilities were clean and modern and everything was in good condition. The airport shuttle was a disappointment. The bus ran infrequently leaving many of us to wait a long time outside the airport. After a long flight, the last thing you want is to wait for a shuttle bus. The bus was over crowded and noisy, and not all passengers were for the hotel. Lastly, the bus broke down on the way to the hotel, causing further delay.
Clean, comfortable, excellent breakfast. Would definitely choose Mercure again. It's further away from the airport than you might think. They have a shuttle running regularly, but it takes about 15 minutes.
Fantastic restaurant, quality dinners, good breakfasts. Dirty soft drink spill (coke?) down wall next to bed. Reported to reception staff who appeared to have little interest. Doubt if problem was corrected. Walls in bathroom full of dirty marks.
Clean, efficient staff, close to the airport & a shittle service, very good place for an overnight between flights Shuttle bus doesn't bring you to the door but stops about a 100 meters from the entrance, you get wet if it rains
The very friendly atmosphere and the very good service at the bar/restaurant although i arrived there well after 22.00 hours.
Proximity to airport, had a sauna and pool, fairly good price. Not many restaurants around.
very friendly staff, exceptionally nice room, easy to find, also I left my Rolex in the room and checked out, but this was found and handed back to me straight away only 1 English TV channel with pay movies (apart from blue movies)
The facilities Some of the hotel personnel were less than courteous.
fantastic hotel best ever
Great location near my meeting in Frankfurt and excellent price of EUR 89- plus 15- for parking. All was fine!
the breakfast lounge is too depressing. they could move it into one of the winter gardens.
The comfort level was excellent. The reception desk was very helpful and accomodating My intention was to visit the Frankfurt book fair. Maybe the hotel should also provide detail of transport arrangement being organized by the hotel since this has been planned.
The room was spacious and clean, staff helpful and friendly, food extremely good and the facilities excellent! We loved it all!
Ok Old furniture
Spacious rooms 1-The color of flooring and wall while accessing to the rooms.
Nice breakfast! Beautiful gardern! Nice service! We enjoyed our stay! There was a public event at the hotel on one of the days and parking was full. We ended up parking our car far away from the hotel and had trouble with carrying our luggage.
Staff were helpful and spoke good english. Hotel room was very nice.
I like your patience and the breakfast was very very good for vegetarians. My room was look into the square and unfortuately It was not possible to sleep with opened window because of a loudy speaker visitors (there was very loudy room and to tell the truth I dislike it).
The location is excellent and the toilet is good. The elevators worked well and the basement was cool. The clerk placed us in a room between partyers staying awarke until dawn. The whole 4th floor was filled with the Muslim familiies except tor us and one other couple. The management allowed an engagement party to pray Muslim style and play music all night. They also slammed doors and talked in the hall outside our door every 10 minutes until 5 AM. We got very little sleep. All of the rooms get signiicant road noise as the hotel is on a busy street and has no AC or fans.
It was very quite location, and in generally it was OK. Internet access was terrible. If your wireless internet access can not be support well, then please arrange wired internet. I could not recommend your hotel due to the internet access.
quality of bed and pillows,cleanliness,bottled water in room no extractor fan in toilet,coffee machine not working at reception at 8am 24/10/2010
Our friends live in Bad Soden, so it was excellent location. Arranged to meet friends in bar on Saturday night at 9pm and couldn't believe bar was closed.
Wonderful peaceful atmosphere. euro for euro, one of the best hotels I've stayed in, and there's been a few...
Quiet location; nice room onto park Breakfast too pricey; need baggage ramp to 1st floor which is not serviced by a lift; should provide in-room cofee/tea service ie heater.
At €45 per night for a double room, has to be the best value hotel I've ever stayed, pleasant peaceful location, fresh mountain air, but only a few miles from Frankfurt. Dinner menu is lower end of mediocre, though occasional buffets are better, and several agreeable restaurants with 1 to 5 minutes walk
Close to the airport, there's a Greek restaurant near was good. wireless internet only on first floor, no shuttle service to the airport
The guests were generally cheerful. The decor can best be described as strange. Csech brothel, maybe, although I've never actually been to one. I have no idea why anyone would place glowing balls draped with red veils and pink candles in the same room much less in a hotel that is essentially frequented by air travelers that cant' find anywhere else to stay. Might work for a qirky boutique hotel in a funky part of a big city, but definitely a bit off putting for some who just want a quiet, clean room and meal before (or after traveling).
Closeness to FRA airport That breakfast was not included in the cost.
Good location, nice room, good breakfast but extra payment. Very close to the airport. very expensive extra payment for breakfast
Breakfast, efficiency, cleanliness
The staff here is outstanding! They provided an early breakfast on a Saturday as well as called taxis to the airport at a reduced rate. Nice, peaceful neighborhood, perfect for taking a stroll thru the suburbs of Frankfurt. It would have been nice to have wifi in the hotel, but wired internet in the rooms are fine.
Mr. Kuschel's upbeat and helpful attitude was very good indeed Incidental - but - there was a wedding at night and the music's noise continued until 12:30 am - other than that everything was fine
The room was clean and large although dated. There was a strange odor in the room. It is hard to find this hotel and not that convenient to the airport due to this. The food at the restaurant was ok, not great. No one at desk in early morning when we left (luckily we prepaid the night before) and we had to find our way out a side door and around to the parking by trial and error. The entrance to the front area where we entered was locked with no one there to call.
very nice and helpful staff very thin mattress and too soft pillow. Do not like bed (single room) against the wall. Would prefer broadband connection in the room; although it was nice to sit in the bar it is inconvenient for e.g. Skype. No seating in the reception area except in the restaurant.
Easy taxi ride from the airport, comfortable accommodation, close to local restaurants and city train, courteous staff, excellent breakfast.
The shuttle service from Frankfurt airport was poor. We waited 30mins for the shuttle to come, then to be told there was no space ( only seats 6 passengers ) & therefore had to wait another 30mins for the next shuttle, We then explained the event to the hotel reception who really didn,t seem to care.
the free shuttle
The hotel itself was nice. Breakfast was not included and was quite expensive. Also, it was hard to get into the city of Frankfurt from this hotel.
It was quiet and the staff was very friendly, helpful, accomodating. That the double bed was actually two twin beds put together - and that even with the A/C turned on to high, it was still quite warm.
I was only there for a single night; hence, I am not in a position to express a complete judgement. Nevertheless, I got a positive overall impression of the hotel Checking in and out was quite efficient. I made use of the Room Service for dinner. The food was good and the delivery time was quite reasonable. May I suggest that the shuttle service to / from the airport be more frequent. While I was waiting for the shuttle at Frankfurt airport, shuttles from other hotels (including other NH hotels) had already come twice to pick up passengers before my shuttle actually arrived.
team of the hotel at the reciption are very good , the waters also . poor breakfast .
Convenient to FRA Airport
it was comfortable for teh prize I paid a little loud
The quietness of the room, the bed was very comfortable, the receptionists were very friendly and answered all questions and the airport shuttle was one of the main reasons your hotel was booked. a little handout on how to use and how to get to all the extras, like pool, outdoor patio, etc. would have been helpful.
Nice Rooms, Excellent Breakfast
near airport parking charge, Wifi only at public area
The staff was very responsive, efficient and polite. The accommodations were small but the design of the rooms and bathrooms made great use of the space. It was a bit noisy in our room facing the highway, but otherwise it was all we could have asked for. It was a noisy in our room facing the highway.
The functionality of the Hotel, Close to Airport, Quick Check in/ out, etc..Hotel staff frendly, etc.. As usual with Holiday Inn.
good value. there is no wifi in rooms. had to bring laptop to lobby which is noisy and inconvenient. I would have paid extra 5 or 8 euros. also the online ad for the hotel is misleading. the only wifi is in lobby.
Great value for the money No coffee shop or a place in the hotel for a meal you have to go for a walk if you want a meal
If you need an overnight in Frankfurt! This is the place!
The staff was great!!! It was very comfortable and affordable. The breakfast was ok
Great location and low room rates. Wish there were more hot options for breakfast.
The price is amazing, close to the airport Easily accessible, right off the highway Easy driving to other parts of the area (Frankfurt City, Mainz, Wiesbaden, Darmstadt, Worms) Wonderful breakfast included English-speaking staff Airport shuttle available Late-night check-in Quiet Air conditioning Frankfurt tourist info available Pleasant campground and scenic lake across the street Amazing italian restaurant down the road in campground - best calzone ever! Only a few half-complaints: *Free wi-fi only available on two devices per room (regardless of people). It was inconvenient, but in other cities there is NO free wi-fi, so looking back, this was actually the best deal! *Was given a smoking room (I was not prompted at booking, or I missed it - please remember to specify!) but this was remedied as soon as another room was available. *Slow elevators
Clean, smallish, serviceable rooms. Certainly standard size for Europe. Convenient to airport, two great restaurants just across the street, reliable shuttle service, excellent German breakfast. This place is so much better than the overpriced hotels located at the airport. Stayed here many times in the past; will stay here again.
confort and shuttle between the airport and the hotel nothing
Excellent breakfast, spacious room There is very hot, everywhere inside the hotel. Our room was +26 C upon arrival....
Very good hotel for business travel Eating at the Hotel restaurant was terribly slow. I was in hurry to finish some work after dinner, but I had to start very late and I got very little sleep for my next-day business meeting.
the food was excellent for breakfast and dinner, the gym is really good the internet in the room is not for free
The breakfast was very good and amazing in choices! I liked the hamman and the sauna, it was a very pleasant time...good bed and big room! Price of the breakfast 21€ was too excessive I though, the design of my room was too old...but it was a good deal 58€/night!
Great location and surrounding. Poor wall proof - I could hear a person sneezing in the next room.
Everything was very good .The room was clear and big enaough.Breakfast oultough was expensive , was very good no
The buffets were excellent and the room was very comfortable Not much vegetarian choice in the restaurant, but the lunchtime buffets were very good. Deeper bowls for things such as fruit salad would be nice.
Nice room, parking, the sign leading to the hotel, nice TV, good coffee and tea inside the room. Should provide free wireless internet in the room.
The breakfast was very rich.And pleasent staff
Internet is free and work well, free parking as well. Sauna and swimming pool OK. Arriving Sunday afternoon they inform that the restaurant was closed. They provide info where to go, 10 min walking.
Free WLAN and freshly squeezed Orange Juice No bar, no restaurant, reception closes at 10pm, staff not friendly
Very friendly atmosphere. A nice family run business. Very quiet location close to trains only 20 minutes out of Frankfurt central station. The front door is not always open, so if you plan to arrive early let them know in advance.
Our room was large and quite comfortable. They have convient on-site parking. It is 500 m from a S-Bahn stop and it is two stops to the Frankfurt Hauptbahnhof. There is a easy back road to the Frankfurt Airport and it takes 20 minutes to the car rental drop off in Terminal 1 with only one traffic light en route. Breakfast buffet was very good. Clientel seemed to be German businessmen. Nothing in particular besides one always wishes that the breakfast was free. I wouldn't hesitate staying here again if I had a rental car and I wanted to get to the Frankfurt Airport for a morning flight. Ours was at 1120 hrs.
the staff;location;excellent breakfast
The boss jack is a wonderful person, and friendly.
It was a buisness trip and I visited an exgibition and met friends.
The location and value is excellent if you have a car and are flying out of FRA. Breakfast was very good and the pool and exercise facilities were a nice touch.
The ability to park our car, although the parking was tight. Easy access to the bus and train for a trip to downtown Frankfurt.
Quiet , close to airport / train station
Hotel was close to the airport but in a residential area with shops and restaurants. Great value and suited our needs. Online info and search mechanism said the hotel took a dog but at the reception desk they said they did not. Advised I would have not booked the hotel if they did not allow pets. If you don't want dogs staying at your hotel then update your informaiton on line!!!
staff spoke english , most of the time service was good .Nice they put baby cot in the room .Parking . breakfast was poor , there was chose , but horible taste( wrongly made ) e.g scramble eggs , some food was off .( fruit salad) Breakfast time staff not attentive .Brathroom very dated .
The hotel's shuttle should be free of payment like in any other hotels and you have to provide this service every day/week. This is a very important issue for travelers.
Very good distance to the airport and the city. Huge room The interior did some mileage although everything is looked after it looks well used. Not enough value for the money but this is nothing new around Frankfurt airport (and other major airports). The smoker rooms are accomodated on the first floor hence the second floor where I stayed came to enjoy the cold smoke anytime you went to the lift/stairs - disgusting!
standard holiday inn, you know what you are going to get and everything is dne reasonably well Poor TV, other hotels of similar quality in Neu Isenburg have BBC channels. I wouldn't expect this in hotels in the middle of Germany but would in an airport hotel. Holiday Inn still too expensive compared to competition
Unfriendly, unprofessional staff at check in.
Good Ambience Good Location
That it was near the aiport, since we were just there overnight to take a flight out the next day. But also that it was easy to get into Frankfurt city from the hotel (via bus and then metro). Extra charge for the shuttle.
Service and comfort
They let us check in early that was the best part The room was very small they charge you for the shuttle from and to the Airport.
The staff at reception was super helpful and nice. no free internet service
the spacious room, furthermore standard what you expect at a Holiday Inn The entrance is difficult to find when it is dark. Parking lot full of weed giving the impression that the building is empty.
The proximity of the park , interior design of the breakfast room The hotel is located close to the park , but it is not a very safe area , someone crushed the window and broke into my car . There is no air conditioning in the rooms and they can be extremely hot in the summer .The owner has a strange attitute towards people booking through booking.com. - he gave me an unpleasant room on the ground floor facing the concrete parking place and when I asked for a change he said that not all the rooms are available for the booking.com guests . Finally I got a room facing the park ,but I did feel as a lesser category guest.
In a calm location with easy access to Frankfurt main connection. Smiling staff, basic comfort No carpet and plastic cover bathroom.
room service at night no
- view to the green park from the room windows - spacious room - location close to Frankfurt City by means of the S-Train - but also very near to the Taunus mountains - friendly service Late (after 8:00 p.m.) check-in by means of access of front of entry door safe and pin code (provided on call) only. Usability of safe, pin enter and open-close procedure is awful
Layout of room. Quiet service. Price of breakfast and no alternate to large buffet breakfast
Departing. Your web site specifically stated 30 minutes of free use of lobby computer. this is not true. when shown info on web site front desk personnel told me to take it up with you directly. they demanded 5 euros for 15 minutes use of computer terminal. front desk staff was absolutely rude. wouldn't recommend this hotel to anyone.
comfort of room, availability of computers and restaurant
The staff at the restaurant was very nice and appologetic for the exceedingly high prices for wines by the glass (which they pointed out to me without me saying anything). The room was not clean with dirt on the floor, hair in the sink and bathtub, and stain on some of the furniture. The restaurant was very pricy, particularly the wine (with onl;y German and Spanish wines offered).
Staff were very helpful arranging an early return to the airport via their shuttle bus, nothing was too much trouble for them.
Very huge room given, classy settings, comfortable bed, trendy modern design, bathroom size is big!!! Very limited seats for shuttle service. The hotel can accomodate 300 rooms, but the shuttle service (every 1/2 hour) can only carry maximum 6 passangers!! Forced to take taxi from airport to hotel (cost 25 euros) and hard to reserve seats from hotel to airport, all fully booked! Very disappointed with the shuttle service. Also, hotel was quite far from airport (about 10 mins taxi ride).
Close too airport, and transport to airport from Hotel. Staff was kindly. Breakfast excellent.
The quality of the room, spacious, quiet, large and comfortable bed. Excellent and generous breeakfast buffet. We only booked one night. If we had known how well we would feel, we would have stayed the complete 3 nights week end (seriously !)
It's Location - near to airport and near to Motorway Limited food choice for dinner
Clean, quiet, airconditioning worked, easy access from airport with free transportation, and 4 internet terminals in the lobby. Hotel had a restaurant and there was a pizza place, McDonalds and small grocery store within 2 blocks of hotel.
My wife and I like the convenience of the shuttle bus from the airport to the hotel - and back. We enjoyed the breakfast.
Keeping the promises that were advertized
The fact that it only lasted one night.
Good Location no a/c, very loud outside & above
I felt very safe and at ease using this hotel, very close to the train station allowing a 20 min train journey to frankfurt city centre
Nothing Over priced -this would be my absolute laste choice if I needed a hotel in the Frankfurt airport area.I have been using Steigenberger Hotels in around the Frankfurt air port for the last 30 years and this was the worst.
The hotel was a reliable business choice during Messe Fairs. Convenient metro gets you to city inside 30 minutes.
Everything was wonderful! Nice location, close to the train station. Steigenberger has more than one location. I got on the one to the Steigenberger Airport and had to be returned for another bus. It is easy to get a couple of them mixed up.
It was close to Train Station They should also have information about group fare for trains etc.. at the hotel
Very professional and friendly staff.
Staff were very friendly and helpful, and the room was comfortable. Some of the ecoration is a little 'tired'
Easy to find, secure parking, close to airport but little airplane noise
The restaurant and bar menu and staff was great and very flexible, even with late guests. The room (16) was of very poor comfort and - much important - was smelling extreemly bad. The hotel is showing 4* at the entry door, the room I got was not even 2* worth ! The price of 245 € is definitively too high, in special when some other guests were paying 125 € for the same.
The hotel is near the my business partner in Germany. Also, near the hotel there are few quite nice restaurants. The shopping zone is also close. The hotel has very good shuttle service.
The shuttle service was not straight forward. Pick information was not clear and the shuttle service is long wait between pickups.
Hotel Location Prices in the Restaurant!
Location and parking
A comfortable room, perfectly clean. The room was equipped for long-term stays, i.e. with a lot of space in warderobes and cabinets, also with a cooker, a microwave oven, a kitchen sink and cupboards including basic dishes! Good and quick train connection from Raunheim to Frankfurt city. No hair dryer in the room available. An unattractive location, but as for an airport hotel, intended for travellers on their way, it's suitable. Not for holidays or family trips.
receptionist was very friendly and helpful
large size rooms it was expressed in the website that the hotel is close to the airport but it is actualy 20min away from the airport
The hotel was comfortable and breakfast provided was excellent Limited parking