Guest reviews
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Overall Rating
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10.0 "Excellent value."
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9.5 "Terrific location."
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9.2 "Excellent breakfast."
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8.9 "Great service."10.0 "100% found the
staff to be very friendly ." -
8.8 "Comfort level is high."9.7 "97% thought
rooms were spacious ." 7.5 "75% said thebeds were comfortable ." 7.0 "70% thought it waspleasantly quiet ."
Overall Rating
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9.6 "Terrific location."
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9.1 "World class service."10.0 "100% found the
staff to be very friendly ." -
8.8 "Comfort level is high."
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8.2 "Rooms are great."7.8 "78% said
rooms were clean ." -
7.1 "Good cleanliness."7.8 "78% said
rooms were clean ."
Overall Rating
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9.6 "Terrific location."
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9.1 "World class service."10.0 "100% found the
staff to be very friendly ." -
8.9 "Comfort level is high."9.8 "98% thought
rooms were spacious ." -
7.8 "Nice rooms."9.8 "98% thought
rooms were spacious ." 8.0 "80% saidrooms were clean ." -
7.0 "Good cleanliness."8.0 "80% said
rooms were clean ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.0review from
Very spacious room. Comfortable bed. Good location. Free breakfast. Carpet in hallway smelly
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10.0review from
My room was huge and very clean. Staff went out of their way to help in any way. they did not serve ham and bacon at breakfast every morning. I did not care for the turkey sausage. Breakfast was overall still great!
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10.0review from
The size of the rooms, breakfast, cleanliness, and friendly staff. The location is fine but there are not any large signs on the hwy (16) to identify the road that takes you to the entrance. Only a small sign, which is difficult to see when there is a lot of traffic.
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9.0review from
The location was fantastic to shops and restaurants. Staff was very accommodating and friendly. We have told so many people about Kerrville and where we stayed.
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2.0review from
Friendly staff willing to help! Our bed linens had not been changed. We've never had this problem before at any hotel. It was late and we were ready for bed when we pulled the covers down and discovered hairs and a dirty pillowcase. We slept in our clothes on top of the top sheet.
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7.0review from
This guest did not leave comments about this hotel.
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10.0review from
This guest did not leave comments about this hotel.
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8.0review from
The sheets had stains and the pillows had dirt marks.
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10.0review from
I enjoyed the hot breakfast options. I would stay here again for just this reason. I realize hotels need to clean up after someone's stay however I would like to be able to have a one o'clock check out. This would make my stays more complete.
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9.0review from
We were checked in quickly as we had booked our room on line. The elevator was convenient to our room. We were surprised to have a hot breakfast and two nice ladies who were there to assist us we needed. They were very nice. It was quiet-we rested. Maybe the drive into the hotel off of Sydney Baker was hard to see and the sign was not really clear. I know you cannot change that so it is okay.
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10.0review from
Staff personnel were excellent!
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10.0review from
Room was quiet and very spacious. The staff were helpful and friendly. The breakfast/coffee were very good.
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10.0review from
The staff was extremely helpful and cheerful. They helped us find a wonderful church for sunrise Easter service.
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6.0review from
Very clean room, extremely spacious. Excellent value. Nice, hot breakfast options. Unique pool in the shape of Texas. Nice pool area, but the pool looked like it hadn't been cleaned for several days. Room was very spacious, but desk area did not lend itself well to working on a laptop. A better work table and task chair would have been nice. Convenient location just off the interstate, yet I didn't notice any highway noise. Many restaurants close by. Cracker Barrel in walking distance.
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8.0review from
Unique room design. Freshly remodeled, very cozy. Great view of Riverwalk and Alamo 30 stories below. Probably the most comfortable hotel bed I've ever enjoyed. Very convenient access to the Rivercenter mall and Riverwalk area. The only downside is $* to self park seems a bit steep.
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10.0review from
My husband and I stayed at Holiday Inn Express in Kerrville and loved every bit of it. The staff was very friendly and helpful. The rooms were nice and large. The pool was nice and relaxing. The breakfast was good and a lot more than you normally get at a continental breakfast. We would definitely stay there again when we return!
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10.0review from
This has to be one of the best hotels that we have ever stayed in. The beds are comfortable and we slept great in them. The breakfast was a great start and saved us some money. The shower was nice and the pool was awesome. We really enjoyed ourselves and have decided that from now on we would be staying at Holiday Inn Expresses!
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10.0review from
My mom and I stayed at this hotel for 4 nights - it was perfect. There are lots of restaurants nearby and the room was huge! Very nice, new and clean hotel. Great price too!
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8.0review from
Stayed in Kerrville with hubby and my 2 kids on the 1st floor. LOVED the pool and hot tub. Very easy to get towels, extra pillows, etc. The room was BEAUTIFUL but you can hear people walking up and down the hallway and rooms above you. It was about 1am when someone left their room and the door slammed so loudly it disturbed our sleep. If you don't mind the noise, this hotel is wonderful! I will probably stay here again because the kids love the pool but wear earplugs to sleep or take some good sleep medicine. I haven't stayed on the 2nd or 3rd floor. Maybe we will try that next time.
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8.0review from
Very spacious room. Comfortable bed. Good location. Free breakfast. Carpet in hallway smelly
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10.0review from
My room was huge and very clean. Staff went out of their way to help in any way. they did not serve ham and bacon at breakfast every morning. I did not care for the turkey sausage. Breakfast was overall still great!
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10.0review from
The size of the rooms, breakfast, cleanliness, and friendly staff. The location is fine but there are not any large signs on the hwy (16) to identify the road that takes you to the entrance. Only a small sign, which is difficult to see when there is a lot of traffic.
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9.0review from
The location was fantastic to shops and restaurants. Staff was very accommodating and friendly. We have told so many people about Kerrville and where we stayed.
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10.0review from
This guest did not leave comments about this hotel.
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8.0review from
The sheets had stains and the pillows had dirt marks.
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10.0review from
I enjoyed the hot breakfast options. I would stay here again for just this reason. I realize hotels need to clean up after someone's stay however I would like to be able to have a one o'clock check out. This would make my stays more complete.
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9.0review from
We were checked in quickly as we had booked our room on line. The elevator was convenient to our room. We were surprised to have a hot breakfast and two nice ladies who were there to assist us we needed. They were very nice. It was quiet-we rested. Maybe the drive into the hotel off of Sydney Baker was hard to see and the sign was not really clear. I know you cannot change that so it is okay.
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10.0review from
Staff personnel were excellent!
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10.0review from
Room was quiet and very spacious. The staff were helpful and friendly. The breakfast/coffee were very good.
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10.0review from
The staff was extremely helpful and cheerful. They helped us find a wonderful church for sunrise Easter service.
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8.0review from
Unique room design. Freshly remodeled, very cozy. Great view of Riverwalk and Alamo 30 stories below. Probably the most comfortable hotel bed I've ever enjoyed. Very convenient access to the Rivercenter mall and Riverwalk area. The only downside is $* to self park seems a bit steep.
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10.0review from
My husband and I stayed at Holiday Inn Express in Kerrville and loved every bit of it. The staff was very friendly and helpful. The rooms were nice and large. The pool was nice and relaxing. The breakfast was good and a lot more than you normally get at a continental breakfast. We would definitely stay there again when we return!
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10.0review from
This has to be one of the best hotels that we have ever stayed in. The beds are comfortable and we slept great in them. The breakfast was a great start and saved us some money. The shower was nice and the pool was awesome. We really enjoyed ourselves and have decided that from now on we would be staying at Holiday Inn Expresses!
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10.0review from
My mom and I stayed at this hotel for 4 nights - it was perfect. There are lots of restaurants nearby and the room was huge! Very nice, new and clean hotel. Great price too!
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8.0review from
Stayed in Kerrville with hubby and my 2 kids on the 1st floor. LOVED the pool and hot tub. Very easy to get towels, extra pillows, etc. The room was BEAUTIFUL but you can hear people walking up and down the hallway and rooms above you. It was about 1am when someone left their room and the door slammed so loudly it disturbed our sleep. If you don't mind the noise, this hotel is wonderful! I will probably stay here again because the kids love the pool but wear earplugs to sleep or take some good sleep medicine. I haven't stayed on the 2nd or 3rd floor. Maybe we will try that next time.
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2.0review from
Friendly staff willing to help! Our bed linens had not been changed. We've never had this problem before at any hotel. It was late and we were ready for bed when we pulled the covers down and discovered hairs and a dirty pillowcase. We slept in our clothes on top of the top sheet.
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6.0review from
Very clean room, extremely spacious. Excellent value. Nice, hot breakfast options. Unique pool in the shape of Texas. Nice pool area, but the pool looked like it hadn't been cleaned for several days. Room was very spacious, but desk area did not lend itself well to working on a laptop. A better work table and task chair would have been nice. Convenient location just off the interstate, yet I didn't notice any highway noise. Many restaurants close by. Cracker Barrel in walking distance.
