Best rental so farPros: I liked everything...customer service was awesome...Ryan was super nice...short time for pick up and drop offCons: Nothing to do with Enterprise that I disliked.
10.0 ExcellentAug 1 2017
Excellent customer servicePros: I booked @ one Enterprise location & asked to pick up at a different Enterprise location much closer to me & the additional drivers. My request was fulfilled. That is excellent customer service!
9.2 ExcellentJan 20 2017
Excellent ServicePros: The computer was down at the pickup but in order not to hold us back, the customer assistant manager took down our details all on paper.
Poor Customer ServicePros: Price of CarCons: Difficult to find location - poorly signed. Hours of operation are strictly office hours. Have to keep Car extra day because they aren't open on weekends to drop off the car.
7.2 GoodNov 15 2016
Pros: Rented a van for a visit by our grandchildren and it was perfectCons: Rental location had only one employee who was overwhelmed. Customers waiting to pick up and return. This location needs two employees, especially at peek times
Pros: They couldnt solve a system problemCons: To be more prepare and fix their card system
6.0 GoodOct 22 2017
Cons: Change in price after signing cobtract
5.6 OkaySep 18 2017
Pros: The Car was clean and good qualityCons: The pickup location was mislabled as a "shuttle" from the airport. There was no shuttle to this location as it ended up being a kisok at a Walmart. I tried to call the location several time before my rental to make sure the car would be available when I arrived and when I would call It would transfer me to the Avis national call center who would just tell me that yes they had my reservation and it was confirmed. When I arrived to pick up the car it was not ready and I had to wait for it to be delivered from the Airport. I had to make special arrangements to go pick up the car at this location when I could have easily picked it up at the airport. This was poorly communicated when renting the car.