Restaurant and bar was closed despite a group of employees standing around doing nothing. The rooms were just ok. After checking in, I just wanted to book another hotel room somewhere else and leave. ...
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3 stars
Hilton Garden Inn Key West/The Keys Collection
3850 North Roosevelt Boulevard, Key West, FL 33040, United States
Key West, FL
See location+1 305 320 0920Photos of Hilton Garden Inn Key West/The Keys Collection
Overview
Featuring a Jacuzzi and a heated pool, Hilton Garden Inn Key West / The Keys Collection is located in Key West and offers modern accommodation. It is conveniently positioned for those wanting to visit the area's popular attractions.
The hotel has been recently refurbished and offers bicycle rental, babysitting/child services and a car rental desk. A gym is available to those wishing to keep active while away.
Hilton Garden Inn Key West / The Keys Collection features rooms equipped with a microwave and a refrigerator.
The hotel is within a short walk of Key West Tropical Forest and Botanical Garden. Guests can also visit Stock Island.
Latest deals for Hilton Garden Inn Key West/The Keys Collection
Double room
Standard room
Queen room
King room
Resort room
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Hilton Garden Inn Key West/The Keys Collection
- Snorkeling
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business center
Dining
- Special diet menus (on request)
- Microwave
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- 24hr front desk
Things to do
- Gift shop
- Eco tourism
- Bicycle rental
- Fishing
- Golf
- Cycling
- Diving
- Snorkeling
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Free toiletries
- Heating
- Air-conditioned
Accessibility and suitability
- Non-smoking rooms available
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Hypoallergenic pillow
General
- Family rooms
- Seating area
- Telephone
- Privacy curtain
- Storage available
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Pool and spa
- Pool bar
- Hot tub
- Outdoor pool
Parking and transportation
- EV charging station
- Parking
- Shuttle service (additional charge)
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- TV
Bathroom
- Shower
- Hairdryer
Outdoor
- Terrace/Patio
- Garden
Bedroom
- Feather pillow
- Sofa bed
Family friendly
- Babysitting or child care
- Cribs available
Workspace
- Desk
Health and safety
- Safe
Fitness
- Fitness center
Reviews of Hilton Garden Inn Key West/The Keys Collection
7.2
Good
2818 verified ratings
Wonderful
966
Very good
459
Good
467
Okay
224
Fair
271
Mediocre
143
Poor
288
Summary of reviews
Guests say
Guests generally appreciated the friendly and accommodating staff, as well as the nice amenities like the pool and on-site bar. However, many highlighted significant cleanliness issues and expressed disappointment over the value for the price paid. Some guests felt misled regarding the location and amenities, such as extra charges for parking and a lack of complimentary breakfast. Noise from the surrounding area was also mentioned as a downside.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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Score by provider
7.3 out of 10
20 reviews
9.1 out of 10
1 review
All reviews
Pros (+) It was clean and beds were comfortable. We felt safe and the staff was friendly. Breakfast was very good. The pool was nice.
Cons (-) Wile the pool was open, the outdoor bar and hot tub was closed due to a car running off the road and hitting it. That was unavoidable on the hotel’s part of course bat we were told it had happened the...
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Pros (+) Great Pool with Pool Bar. Good locations, just at the entrance to Key West, you can't miss it.
Cons (-) Houskeeping could have been a little better. First Day, our towels were not changed, which was alright. But we didn't get wash cloths. Also had to use Hand Towel as a bath mat.
Cons (-) Housekeeping
Cons (-) Free parking or breakfast would have been nice.
Pros (+) Yes greatdrinks a bit pricey 25 dollars for 2 drinks
Pros (+) Beautifully decorated; pristine; lovely!! It’s impression WOW!
Cons (-) No thing to report.
Pros (+) The room was updated, and the lobby was very nice. The hotel is close to 3 others and you are able to use any of the pools, etc.
Cons (-) The hotel is far from town. This was our first time to Key West so we didn’t realize that there is only one area that stuff happens, so we might as well have been out in the suburbs. Also the mattress...
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Pros (+) I liked the lobby, pool, and room overall.
Cons (-) The staff wasn't too helpful, it could have been because it wasn't directly booked with them but through Kayak. I wanted to change from a king size bed to a two bed room but they said they were sold o...
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Pros (+) Had a great stay the hotel was clean and awesome the pool was very nice and the place was very quiet . Abusutly loved everything . Highly recommended
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique amenities?
The hotel offers a Jacuzzi, heated pool, shuttle service to downtown, and a tiki bar with friendly staff.
How is the cleanliness of the hotel rooms and common areas?
The rooms are clean and comfortable, and the hotel provides efficient room cleaning. However, some guests have mentioned issues with dirty towels and a moldy smell.
Is parking available at the hotel?
The hotel offers secured parking with an EV charging station, but some guests were disappointed with the extra fee for parking.
What are guests saying about the food quality and dining options?
Guests have enjoyed the pool bar, hot tub, and the in-house food. However, some have expressed disappointment with the expensive and subpar breakfast offerings.
How is the staff and customer service at the hotel?
The staff is described as very friendly and helpful, and the hotel provides a complimentary shuttle to downtown. However, some guests have mentioned issues with billing transparency and unresponsive management.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Booking a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Shuttle Service
Guests appreciated the free shuttle service to and from downtown, making it convenient to explore the area without the hassle of driving and parking.
Check the Room Amenities
Some guests reported issues with room cleanliness, so it's advisable to inspect the room upon arrival. Additionally, guests suggested ensuring that the room has all the necessary amenities, such as a luggage bench and updated bathroom features.
Be Mindful of Additional Charges
Some guests were surprised by unexpected charges and resort fees. It's recommended to clarify all charges and fees during the booking process to avoid any unpleasant surprises.
Plan for Breakfast
While the hotel offers breakfast options, guests found the prices to be high. Consider exploring nearby dining options for breakfast to suit your preferences and budget.
Utilize the Pool and Hot Tub
Many guests enjoyed the pool area and the hot tub. Take advantage of these facilities for a relaxing and enjoyable experience during your stay.
Request Daily Room Cleaning if Needed
Some guests found it necessary to request daily room cleaning. If cleanliness is a priority, don't hesitate to communicate your preferences with the housekeeping staff.
Check for Noise Concerns
A few guests mentioned noise-related issues, such as hearing sounds from the shuttle stop and uncomfortable bathroom noise. Consider requesting a room away from potential sources of noise for a more peaceful stay.
Verify Inclusions and Charges
Some guests experienced discrepancies with inclusions, such as breakfast, and unexpected charges. It's advisable to verify all inclusions and charges at the time of booking and upon check-in to avoid any misunderstandings.
Explore Nearby Attractions
The hotel is conveniently located near popular attractions such as Smathers Beach, Key West Historic Seaport, and the Key West Butterfly and Nature Conservatory. Take advantage of the hotel's proximity to these attractions for a well-rounded Key West experience.
Location
3850 North Roosevelt Boulevard, Key West, FL 33040
What's nearby
- Key West Tropical Forest & Botanical Garden0.4 mi
- Fort East Martello Museum1.2 mi
- Smathers Beach1.6 mi
- Key West Cemetery2.8 mi
- Key West Historic District2.9 mi
- South Beach3.1 mi
- Key West Butterfly and Nature Conservatory3.2 mi
- Southernmost Point3.2 mi
- Ernest Hemingway Home and Museum3.3 mi
- Key West Lighthouse3.3 mi
- Hard Rock Cafe Key West3.3 mi
- Pirate Soul Museum3.3 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hilton Garden Inn Key West/The Keys Collection
Low season | September |
|---|---|
High season | December |
Average price (weeknight) | $282 |
Average price (weekend night) | $367 |
When to book a room at Hilton Garden Inn Key West/The Keys Collection
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hilton Garden Inn Key West/The Keys Collection
FAQs when booking at Hilton Garden Inn Key West/The Keys Collection
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Value for money | 6.8 |
|---|---|
Distance to city center | 3.2 mi |
Nearest Airport | Key West |
Distance to airport | 1.0 mi |