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Front desk staff friendly and helpful. Booking.com very helpful with refund. Checked out a number of rooms, but couldn't stay in any of them...VERY MOLDY, MUSTY ODOR!!!! Our eyes stung just entering the rooms.
The price Rooms smelled like wet carpet really bad
The pictures on-line falsely depict the facilities. It's a very dirty place. We checked, went to our room, and then immediately checked out and cancelled our reservations.
Staff /Wifi The first room was very outdated and smelled of mildew .Very nosiy you could hear the workings running their carts in the morning, people talking outside your room ..No outlet ,no fig, no microwave, sink was falling out of the wall. BEWARE OF BUG-THE ROOM WAS FULL OF THEM!!!! WE FELT LIKE WE HAD BUGS ALL OVER OUR BODY'S. We ask to be changed to a different room which really wasn't any Bette!!!. Definitely needs some upgrading.
Was next to OLD Town The fact that we just checked in room had a light bulb not workingcalled front desk they said would send some one right away that was at 3pm. Left return at 9:3pm no body came to fix it, called again then some one came. The room smelled when you first walked in like wet rug.
Honestly not very much…. I guess if we had paid $50-$60 I would not be complaining, but we paid $120 for this hotel. We arrived at 2:30pm and told our room was not ready and to come back at 3:00pm… No apologies… Just TOLD we cannot check in yet. Returned at 3:00pm and checked in, went up to room and found it had not been cleaned. We waited outside the room for another 20 minutes until the room was cleaned… Air conditioner was struggling to keep the room cool, TV remote did not work. To top it all off we were assigned a connecting room with a paper thin door. Couple next door was having a fight with were using the occasional obscenities. We turned up the TV so our 7 and 9 year old could not hear. Complained to the front desk and I think it was about 30 minutes till they sent someone up there. I will not be staying at the Roomba again…
Facilities were kind of grody but our rooms were perfectly acceptable. The restaurant was convenient, even if it wasn't good. Was definitely only a 10 minute drive from Disney World. Spent an entire day with a door lock that didn't work and had to go to the front desk 4 different times to get somebody to let us in to the room. Restaurant was terrible. Facility was grody. Our bathroom light was busted and shodily put back into place, so that when I woke up to go to the bathroom one night it had fallen onto the bathroom floor. This would all be acceptable if the price was lower, but these rooms were actually not that cheap. Never booking here again.
The beds were quite comfortable and the staff was very friendly. I never had a problem getting extra towels! The breakfast bar was very decent for the price of the room. Overall, I enjoyed my stay. There were ants in the room; but, hey, it's hard to get rid of those buggers.
When I booked the resort there were not to be any additional fees. Upon arriving, the hotel said they don't even do business with Kayak and that I have to pay an additional $8.99/day. The place was very run down and the guests were allowed to just blare their music out by the pool which was filled with profanity and highly inappropriate for kids (which were present). The pool was extremely dirty and the breakfast is a joke. Toast and waffles and juice - all carbs. We also witnessed another guess getting arrested for keeping a pet in the vehicle where someone had to break the window. Two days later the resort still hadn't cleaned up the broken glass in the parking lot.
The carpet and bed was terrible. The bathroom has never been repaired. Curtains were broken. It was smelly, etc. The carpet and bed was terrible. The bathroom has never been repaired. Curtains were broken. It was smelly, etc.
What you would expect for the amount you will be spending carpet dirty
Close to Disneyland The breakfast was only white bread, Fruit Loops cereal, and oatmeal. Didn't appreciate the surprise extra "resort fee" of $18 for 2 nights when you arrive. Very run down place (sink knob falls off), no alarm clock.
Nice centrally located hotel. Very nice pool. Good staff. Nice happy hour and free breakfast. Very happy with our stay. Nothing was unacceptable
I was impressed with the rooms, they were very nice, also the breakfast was very good. what I did not like was that I had to leave.
I liked that when a problem did arrive the staff tried their best to make things okay. When we first got to the hotel we found many roaches in our room. When we told the staff they didn't seem phased by it like they already knew the problem was there. The beds were not clean, there were many different stains on the bed sheets. The breakfast wasn't good, and there wasn't much variety. I would say that if anyone would like a clean and get your money's worth hotel then do not go here because you will not enjoy yourselves here.
-Great value. -Clean, large suite that slept four comfortably. -Solid facility with plenty of amenities. -Employees were friendly and handled special requests adequately. Breakfast was just mediocre. Limited shuttle service time slots for major parks. For the money I'm shocked there even was a shuttle service or free breakfast as decent as the room was.
Pool; kitchen in suite; location; price; breakfast Our suite was roach infested, and to request a new suite. Staff never acknowledged our inconvenience or offered to help us move our stuff. Overall, didn't handle situation well.
Not a 4 or 5 star place but worth the price. We were looking for a clean comfortable suite and we found it there!
The breakfast, pool, happy hour, location are ecxellent!!!! I was ask to leave the room, because according to them that was my check out date. I had to go down (in the middle of my shower) to show them the prooof thet I was leaving the following day. When I got downstairs they told me that I was right but, they had an attitude!! I paid 6 months earlier!!!!
Youth groups seem to love this location by arcades, playing fields and restaurants. The suites are spacious and clean. Comfy beds and bedding. Good breakfast and friendly employees. Ask for a quiet room if you so desire. Busy. Vending machine on my floor was sold out when I needed a bottle of water 3am. took my money. Front desk kindly gave me one from gift shop.
Eve thing very nice
The check in gentleman was very helpful. The breakfast, cleanliness, manager and overall condition of the hotel is an issue. I would never recommend.
Very clean and spacious room. Friendly staff. Close to everything. We had problems with the shower the first day but they fixed right away. Definitely coming back.
this hotel is the best was there during resent storm and they handled it very well could not ask for better service nothing
Location was great, and was a nice hotel for a very reasonable price. Was a little dated, but a good value.
Rooms were very clean common areas not so much.
Breakfast was great Enjoyed the jacuzzi and the comfort of the beds Rooms were very spacious and clean The elevator was very slow
Close to stores and restaurants and parks room was big but dirty , ac didn't work well Dirty floor , pillows are old
I love that the staff was very friendly, the hotel was very clean, and great proximity to fun adventures and restaurants. This is definitely a hotel on my list to revisit. There is nothing that I didn't like.
The staff was very hospitable, all areas in & out of facility was always clean... The price was magnificent...
This is a super nice hotel and great price! Rooms were a great size for 3 people.
Room was spacious and clean. It's well decorated and felt like home. Good to come back to after a long day. There were automatic doors to get in and out of the parking lot, which was good. The whole experience was excellent until the last night when we met someone at the front desk that night. It was like 10:30pm and it looked like she didn't want to be there to begin with. Very rude.
the staff was great! the room was big and the pool and hot tub were excellent!
Condo size No
Great condo room, much bigger than I was expecting. This is located next to some of the Kissimmee attractions and was noisy until around 11pm.
Wonderful rooms! No.
Security - it has a gated entrance and it is relatively small in size. The comfort factor can be taken up a level, it is not a hotel experience. The location is next to a place called Old Towne, the noise level at 10pm was not unlike camping n a footballl stadium parking lot.
excellent accomodations for the price, excellent location. hair on the box spring of the bunk beds.
No microwaves in the rooms
nothing. we came back in our room and it was open for the whole day!!! plus some stuff is missing
Our room had bugs in it. I got bit about 10 times and the final night we say about 30 bugs in the bed. I was highly disappointed and was bit all over my body
The staff was courteous and friendly. The location of this hotel is in a great spot because it has a lot of different places to eat and some attractions, as well. The room! I received what I requested but the carpet was really stained, the roll of toilet tissue was stained, the beds were worn out, and there were little tiny bugs (not many, but visible, nonetheless) all around the furniture, especially in the bathroom. The buffet! The pancakes and french toast didn't taste authentic and the fruit wasn't sweet. This is my second time staying here and they raised the room prices by $10. I don't mind paying extra if the cost complimented my expectations.
Location, price and ammenities... Paid for Jr. Suite, received a regular room..
the rooms were very clean and spacious. The staff were very accomadating and friendly. It has an upscale feel without being stuffy. Great for families. No
It was a nice, mid-price hotel close to the conference we were attending.
Location, access, cleanliness and view. I was given a handicap room because without me asking or needing one.
quiet, room price acessibility to attractions not enough shuttle bus return times
Located near plenty of restaurants. You can purchase tickets for Disney and rent a car right on site at the hotel. The facilities need a little TLC. The halls are dim and there were not enough parking spots.
The employees were respectful and nice. I was dissapointed with my room this time. The room was very unsatisfactory. I understand that it is a low budget hotel but the toilet had paper in it (when it should have been clean) the sink was stopped up when i went to brush my teeth, the sink filled up. I am a single mother of two so that is why we had to chose a cheaper hotel but still would have liked to have little better quality. The employees were nice .
Remodeling was nice Wish it had a fridge
I appreciate the affordability Bed was a little uncomfortable
45 dollars, decently clean, friendly people, convenient My first room smelled like an ash tray. Request one that is non smoking
The workers were very nice and funny and the room was clean, the price was also incredibly affordable Had some issues with the internet access and kind of wish that they had had shampoo for the guests.
A acceptable place to sleep and clean up while visiting the amusement parks.
Great location. Helpful staff.