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Staff were very helpful and customer service was good Poor menu in the restaurant and prices increased from Friday night to Saturday night for the same dish. Swimming pool was only open at weekend and there was an additional charge which was not stated on the website.
They were accommodating and gave us supper when we had a late arrival also let us use the sauna The pool was not open on sunday until 4.00 pm which meant we could not use it and that was one of our reasons for booking it. Also not enough bikes for the whole family.
The staff was quite helpful and parking was ample and near the front entrance which was of value since we were driving. It was quite easy to get to Arlanda Airport...less than15 minutes. The exterior is getting rundown. There appeared to be no bell staff. Bathroom was small with no tub.
staff very friendly; Free coffee and candy bar all day long; direct bus 801 from airport Arlanda to hotel (ca. 20 min, EUR 4) and to Uppsala Spa was not open on weekends; Icebar is only for rent; if you want to go to Stockholm: train station Kvista is 2.5 km away from hotel - bus 180 goes there near from hotel but only 2x a day (on weekends only 1x) and costs around EUR 2 for a single ride
We did appreciate the upgrade to the suite, due to a handicap person that was with us and that it was on the first floor.
Beautiful location and environment. Boat and bike hire. Beautiful dining and breakfast in the manor house
Our first real taste of Sweden, convenient for Arlanda Airport; everything was delightful. The staff, the atmoshphere, the sensational building and wonderful ambience in the dining room - the first "candle-lit breakfast" we've experienced! The dinner was one of the best we'd ever eaten - very impressive culinary skills. No
Restaurant old fashion style Breakfast was not so rich as it use to be in high level hotels.
Clean and comfy beds. Great breakfast. In the terminal great for early departing flights.
Loved the location right in the terminal. You can get ready and just walk to the ticket counter. Rooms are sound proof so its nice and quiet. Easy walk to the Arlanda express which takes right to the center of Stockholm in 20 quick mins although the price for the Express isn't cheap, about 37 dollars (as of exchange rate for June 2015)
Easy walk to all air terminals ! Got off Arlanda Express ( 20 mins.) at 1st stop . Between terminals 4and 5. Nice staff and small rooms. I would conclude, it is a convenients for early flights. Also, I came, the night before my AM flight. Got to my room, settled in , then walked down to my flight terminal to receive the boarding pass. Next morning went through security and was on flight. Easy and relaxing , no rush !
Staff was helpful and courteous. Location within the airport made departure very easy. Distance from the city center made it difficult and expensive to travel there and back. Additionally the last express train is at 00:35am and therefore required the night to be planned accordingly.
I had missed my flight so ended up staying for a night. Staff was very friendly and helpful and it was overall very pleasant for my one night Nothing
The sommer price for the Arlanda Express is so good, that it is worth to stay at Arlanda for two days also visiting the town for shopping and dinner and visiting friends/family of course. I had parked infront of the Sky City Terminal with my brothers car and I saw the P-Sign with a 30 Minutes Limit. Unfortunately I was not able to read that I would need there a special permission to do so - my Swedish is not 100% and in Switzerland we would have the signs the other way around - just to be clear, somebody waited for me to leave the car and to place a fine to the wipers.....
the airport location was fantastic and just steps from checking in my luggage. there was no need to go outside, the passageways are all indoors. it was completely quiet from all airport noise and perfect for a one-night stay in order to catch a flight the next day. they had a computer with a printer to print out my boarding pass. and a hand-held scale to weigh my luggage.
I liked that the hotel is so close to the gates. The hotel is overpriced. Its only strength is its location.
CLose to terminals, easy and friendly check-in
Convenience to airport.
we got an upgrade to business class which was very nice as it included a breakfast buffet I believe I should not be charged 5 Euros if instead of regular coffee I want to have a capuccino or latte. No hotel does this. It is petty.
The bed was really comfortable and the bathroom was really big. I also enjoyed the free continental breakfast which was very convenient right before catching the shuttle to the airport. The location near the airport is perfect. I couldn't figure out how to turn on the lights in my room. Either I'm stupid or they weren't working.
Though simple, the architectural design of the hotel made it surprisingly more than would be expected for a hotel focusing on accommodating overnight guests in airport transit. The beds could be better.
I selected the hotel because of the location, price and complimentary shuttle service to/from the airport. Nice to have the breakfast set up early (4 AM) for those who had early morning flights. Staff was very helpful. I called the hotel the night before I arrived to confirm that there would be a shuttle from the airport to the hotel. I was told that the shuttle ran on the quarter past and quarter to the hour. When I arrived at the airport and went to bus stop #18, no van arrived. Upon calling the hotel, I was informed that the shuttle driver had left for the day and I would either have to pay to have someone pick us up or take a taxi. Long story short, after a second call to the hotel, the hotel used a substitute driver get me to the hotell at no cost to us. This caused unnecessary stress.
Good thing is the location and free shuttle to and from the airport. To the city, taxis are operated only. To Bromma airport, the taxi fare is fiexd at 465 SEK. The hotel is very basic and I had a single room with very simple facilities. Breakfast was moderate, but okay. The reception also operates as a bar and there is limited availability of comfortable chairs in the lounge area.
Free Internet computer in the lobby. Bicycle rental available Need better signs at the airport indicating how to get to the hotel. Shower doors didn't keep water from wandering across the bathroom floor
Hotel was clean and in a good location to access the Stockholm Arlanda airport. It did also heated towel racks going for it... Which is nice. The rooms were very small and did not have enough power outlets. No room to even open our suitcases without putting them on the bed.
I liked how clean the building was. The rooms were clean and nice. The baby crib was free. I always had to ask for more towels. They only provide 2. We had my wife and I and baby.
All well No working checkout at 06 am
Was quite OK and very quiet \
Overall, it was a great all around hotel near the airport but not too loud. Clean but not overpriced. Peaceful but not luxurious. Heat didnt work in the room and I ended up getting really cold at about 1AM and turned the hot shower on for some steam heat that set the smoke alarm off. Quite inconvenient and uncomfortable at such an hour of the night.
Free shuttle. Well designed reception/eating area - good light and space. Roomy bathroom. Clean rooms. Comfortable bed. Reasonable, wholesome dinner menue Room did not quite match expectation from internet promotion. Smallish. View limited. Breakfast could have been a bit more interesting. Better bread selection. Pretty ordinary house wine. Extra pillows could have been made available. No hooks / bench in bathroom for clothes etc
The service from the staff was excellent, very helpful and informative.
The free shuttle from the airport saved a $15 taxi ride (some cabbies will ask as much as $70 or 500 kroner). Sweden offers the worst value for the money of any country I've seen, so this hotel was not out of line that way. You would think that they would at least offer a free cup of coffee for all that money, but they charge for that too, even though it's self-service.
Friendly staff Room was very hot so that we could not sleep very well. We could not open the windows in the night because there were too many mosquitos outside (sea near the hotel)
Well placed at the airport for an onvernight stay.
The hotel had a good location near the airport with a swift shuttle service. Meals were affordable and overall perceived value was good. Room smelled a bit enclosed when I arrived so I had to open the window to let a lot of fresh air in.
The hotel is located less than 5 minutes from Arlanda Airport. The hotel offers a FREE shuttle to & from the airport! They will pick you up FROM the airport 24 hours/day (just call them and they will pick you up) They will drive you TO the airport 24 hours a day, with trips available every 15 minutes (just let them know in advance, so they can add your name to their log-book). They will even take you to/from the airport if you are planning to spend the day in Stockholm (catch Express Train at airport, and/or take bus & train (slower, but cheaper) There is a VERY nice buffet breakfast included in the price (various breads, cheeses, cereals, fruit, eggs, juices, coffee, tea, etc) (also meats, but I'm vegetarian, so...) They also offer a fairly reasonably-priced (considering that Sweden is relatively expensive) dinner menu; just the salad bar option was very filling and tasty. The hotel itself is very "minimalist"...you get a bed, shower, toilet, sink, and place to put your bags, and that's about it! Rather expensive to get "to and from" Stockholm. I would recommend staying here if you get in on a late night flight and want to go right to sleep, OR if you have an outgoing flight and want to minimize stress by being close to the airport with a free shuttle available. If you just want to visit Stockholm, there are cheaper options available there, with no need to commute.
Just being close to airport...
Excellent customer service, we left at 4am but there was already breakfast to go waiting for us. The staff were very intent on making our stay as convenient as possible. The free shuttle will take you to and from the airport quickly, at any time of day.
Clean, easy to get to. Good breakfast Small beds.
Value for location, comfort
Shuttle works very fine. All staff very nice. Breakast fine. Restaurant too. Checking in/out at many hours. Good option for make a night before or after a long flight. I dont like to pay for WIFI but better than no have WIFI.
If you are looking for an airport close hotel, this is just fine for that purpose. I would not recommend this hotel for any other purpose than to be close to Arlanda for a flight the next day.
We stayed here for a night after missing our connection through stockholm to Spain. The staff was extremely hospitable, from the shuttle driver who took us back and forth to the airport and train, and also found us a charger converter, to the woman who arranged a family room for the standard room price. They gave us a nice crib and cot for no charge. The other guests were friendly and interesting, location perfect, and the breakfast buffet was unexpectedly incredible. Weird to say for an airport hotel, we did not want to leave! Nothing. Great service, clean room, nice bath, prompt wake up call. Can't complain!
very good location, shattle, frendly atmosphere.breakfast also was very good
Really convenient airport shuttle, every fifteen minutes. Breakfast is absolutely outstanding. Restaurant and hotel staff are very helpful and pleasant. The swimming pool is very well maintained. I would be hard pressed to find a more suiting hotel. The exercise room is a bit warm for workout.
Position of hotel - close to car rental area, and with regulat transfers to airport. Also cost vs. Radisson Sky City, as the latter is very expensive. My room was in a lower ground floor - you had to pass the pool table and it felt rather like a cellar. Also no lift to this area, which made it hard to get too and from my room as I had two heavy bags to carry up and down the stairs.
The breakfast is very good The bathrom hasn't a clean smelling
Breakfast was good Not enough towels in the bathroom, not enough covers for the bed it was set up as a single.
Cleanliness of room very good, which is VIP to me. The bed was good, slept well, friendly and efficient staff. All very smooth on check and check out. I think the breakfast buffet could be improved somewhat, on the quality offered,. fruits, breds etc..eggs.. to go more organic.,more wholesome foods. perhaps to think that less is more.
The staff was very nice - helpful and efficient. Sufficient amenities in the room. Good food with vide assortment, especially during breakfast. The bathroom is not spacious, only enough for one person, still good for a short stay.Service in a restaurant during diner time was very slow.
Infant crib was in our room as requested with cute bedding Service in the restaurant could have been better
Very bad service in the bar and restaurant, food was raw, twice changed but very bad. Bar waiting was long.
The restaurant/dining area was very comfortable and an excellent standart of food provided. Nothing.
Very clean, nice design, professional staff, very good food, quite room, good price The pool was too cold
very good service. comfortable bed and berfeast is bein served early from 4:20, which is a big plus when we you have an early flight to catch. Fast check-in. At the breafast room at the entrence there was a big sign saying : "please wait until you are bein seated". I did wait for couple of minutes but nobody came and others waited, it seemed that the sign was not meant to be there..., but how should I now as guest that I should not wait when the sign says please wait?
Convenient to airport Family friendly
I liked the staff. All were very helpful and kind. Especially the gentleman that helped me with my luggage when I checked out. He walked me all through the airport to check in for my flight and did not even want me to tip him at all. I insisted repeatedly until he relented. My regret was that I didn't get his name. I do remember that he mentioned that his parents were from Poland. I was not happy about the fact that the rate was less expensive at the hotel.
lovely boutique hotel, swedish design at its best, pure and simple, fantastic lake view, excellent kitchen, nice village, cute very small and simple bathr, rooms, no curtains, high price, expensive food
Wonderful and romantic location overlooking the lake, very friendly and helpful staff, fabulous restaurant and a lovely and relaxing bar area as well
The view from my room was great. The area was very interesting and convenient for sightseeing. The service in the restaurant was insufficent. I finally left before ordering after I was not asked to order.
beautiful location, overlooking a lake. Very helpful and friendly staff. Very luxurious rooms. quite expensive
Very nice place! Enjoyed the views, the rooms and the attentive staff.
Ease of Check-in; Polite, Helpful Staff; Breakfast Buffet is VERY GOOD; Room is Clean and Comfortable...Excellent Value Located in City Center No Free Parking...Parking is Expensive
The location, price, breakfast, staff, service are all top notch. They helpfully answered all my numerous questions. When I quickly needed a heat adjustment on Floor 2 (U.S.A. equivalent of Floor 3) a staff member literally ran up the stairs to help me. When I asked for a bicycle at 22:00 hours, they happily obliged me at that late hour. The breakfast is top notch, and the location right across the street from the train/bus station couldn't be better. The sauna (by USA standards) is in a remote part of the hotel.
The attentive staff. The breakfast. The location I liked everything
Free and private sauna! Good breakfast and ironing equipment in the room.
Location...internet...wonderful shower...clean...attractive linens...
Location. The lady in reception was left alone on what seemed like her first day on the job.
Good location, breakfast was OK, ironing facilities in the room the room was too small; the housekeeper lady didn't change my towels in one morning, just took them from the floor and hung them on the cabin of the shower to get dry and didn't put clean towels instead of them
Excellent hotel and hotel staff, the location of the hotel is very attractive - near to the Central Train Station. There are many shops near to the hotel. Breackfast is included in room price. The food served at the hotel was very good. Internet was free of charge. No.
This hotel was very easy to find. The service we got was excellent. Our room was very quiet and had everything we needed.Breakfast was very good. This hotel get 5 out of 5 from us.
Design of the room was good - very comfortable We expected to be able to get BBC World on TV - even SKY news but could only get CNN
Very kind, polite and friendly staff . Very convenient to railway/bus station.Free internet .Very close to the city center. Excellent buffet breakfast , evening light meal was included in the price. A little noise air conndition.
breakfest was very good the room was good not to smal there was first no extra bed and we were woken bij the service one morning the bar was not nice located.
The convenience of the hotel to the city and the friendlinessand knowledge of the staff
Nice and friendly staff, clean rooms, great breakfast.
Very good location; Fully equipped with the facilities needed
quiet place close to all attractions
Excellent location, comfortable and well appointed rooms, pleasant and helpful staff.
The breakfast and the beds. The staff was not very friendly
Near to city center, very plesant, clean, comfort, good breakfast. Good value for the money. parking is expensive.
The near train station, the friendly staff, the breakfast, the possibilities to park the car
Great location, staff went out there way to help translation from swedish to english, very clean and smart.
I liked that the room was big and comfortable. The general manager made a good impression. I didn't like that, at breakfast, already at 8 in the morning, the eggs were cold. The coffee was a bit too strong (and I like strong coffee). Just outside the entrance there were chairs and sofas, people sitting and drinking beer and smoking, that doesn't lift the image of the hotel. One more thing, I asked the girl who was sitting at the computer behind the desk at the reception if she had a timetable for the train to Stockholm. She said no, I had to go to the trainstation to find that out. Instead, she should have used her computer to find out, but that didn´t occur to her. I think the staff was too young and a bit too unexperianced.
The staff were amazingly friendly and helpful. The communal areas such as the lounge and dining room were beautiful. Breakfast highlight was freshly squeezed orange juice! The hotel was much better than I had been led to believe from other reviews. The person who likened it to a hostel clearly hasn't been anywhere near the ones I've stayed in!. I am booking this hotel again for my next visit in the Spring.
Family run and character full, a nice contrast to the big chains
that was a good hotel .ıt could be a little old fashion.can be renowated especially bathroom.
A very pleasant hotel, conveniently located for Uppsala activites as well as the rr station, pleasant staff, clean and quiet rooms, and an interesting building.
The breakfast was wonderful with a wide selection of cold cuts,salad, fruit, breads,pastries cereals, freshly sqeezed orange juice, good coffee and tea as well as the local specialty herring, pate and hard-boiled eggs with caviar. The room was very small and basic but clean( Uppsala being a university town, the room was like a hostel bedroom). Taking this into consideration the cost of the room was expensive.
nothing the smallness of the room, no air conditional therefore noising when open the window or using the ventilator
breakfasts, tea and coffee, location, comfortable bedsno it was rather expensive
excellent situation extremely noisy
the staff was nice the pool was being repaired and the bathroom could have been cleaner
Excellent location close to city centre (in walking distance from main station); good restaurant; rooms are nice, clean and well designed Check-in was a bit difficult, but this was probably just bad luck (TV didn't work in the first room, next room was not fully refurbished but third one was then very nice)
I especially liked the service and how the staff met us.
Breakfast Room not warm enough. Douvet too thin. No tea/coffee making facilities
the hotel is so near to the central station and this help me so much because i was have to go stockholm every day . i was in a single standard room and there was no small clother to keep my items .
Breakfast was excellent. Also the Sauna
convenience and comfort. Hope we can have such a hotel in my own country (China).
Very helpful staff
clean and comfortable, complementry drink and fair price
I've stayed here several times no, and the hotel has a convenient free shuttle to and from Arlanda Airport, taking around 15 minutes to get between the two places. The rooms are warm and comfortable, and treh restaurant inside the main building serves good food and drinks. You should be aware that the hotel consists of a series of outside houses with two hotel rooms at ground level and two hotel rooms on an upper level, reached by a metal staircase which is quite steep. It is worth telling teh hotel in advance if youhave any infirmities which might mak using the upper rooms difficult to access.
This hotel experience was outstanding. My friend and I landed late in Stockholm thinking we would just man up and sleep in the airport. After traveling so many days, we realized that a bed would be worth booking a hotel. We booked using The Kayak app, called and requested the free shuttle pickup at Arlanda airport. The shuttle was there extremely fast, and evening staff were welcoming. Facilities (mainly the room) were a tiny bit retro feeling, but otherwise this place was clean and comfortable. Morning breakfast was amazing. I have never seen anything like it at a hotel in the USA. I was actually a little sad we didn't stay and eat there, but had a great breakfast elsewhere. Thank you for a wonderful experience!! There was nothing to not like during my time there.
Shuttle bus was a really good benefit, staff was friendly and everything worked perfectly even though we arrived in the middle of night!
resturaurant, use of bikes, room would like pool
Our first time in Sweden, we used Arlanda Hotellby on arrival and departure. Your shuttle service and breakfast in the early morning was a great service to us. The staff at Arlanda was also very helpful. We in the us have lost what great customer service is - Arlanda Hotellby was excellent. Thank you very much for making our stay easier to get to and from the airport.
The only good things about this hotel was that it was slightly cheaper than the hotel next door and the location to the company office. Way too expensive for a hotel room in the middle of nowhere. Restaurant prices very expensive. I therefore ate elsewhere.
Indepndant cottages, nice short drive from Arlanda airport.... you really feel like country side. WiFi is complementory thats really good. Improvement on Pick-up info: 1. Mention in the booking procedure or send a mail to guest after booking that how he/she will get the pick-up from Airport? Guest need to call hotel, waiting time etc.2. Also. pl. tell clearly while booking the hotel that free pick up cab will come at stop18 @ Terminal 5.
The comfort and the beautiful location of the Hotel.
Great breakfast, fast check in. Easy and fast shuttle to Arlanda. Room hard to find, cold and plain.
Super friendly staff and their food at the hotel restaurant was very good. The bathroom in the hotel room reeked of urine. There were two twin beds pushed together which was awkward and uncomfortable. Didn't understand why they couldn't just have a full size mattress instead. The "air conditioner" was a joke. We turned it on but didn't make an ounce of difference. We ended up opening a window.
Great location and first class breakfast Slight delay checking in due to a queue but no real problem
Since there were three of us travelling together, we asked for a quadruple room. It was very small with a queen size bed and two fold out twin beds that folded out from the wall with very hard mattresses. However, the room was clean and quiet and the restaurant and gym were both large and excellent. Dinner was delicious. Also, breakfast was amazingly good with lots of options and is included with the price of the room. It is quite far from the airport though (about a 10-15 minute bus ride). The hotel itself is located within a shopping mall Distance from airport and small size of room
Close to airport and the free transport the hotel offers
I left the claim last time in this Hotel but so far nobody contacted me. Hotel management just doesnt care about the customers!
Good transport to and from the airport No public transport to city
The locality to the shopping centre. We were in the shopping centre! Was great! and the free shuttle bus too.
Convenient location near airport with good commute by hotel; hotel is in shopping center ; hotel room quiet and convenient
During my stay there was awfull smell from bath-room (from ventilation system or water used system) - just not possible to stay in bath room. Another point is that lady in the restourant service the food like cutted tomates by hands(!). I keft the claim on the reception but have no feedback.
The electric socket on for the television started to smoke, I was given another rooom.
I liked that it was fairly close to the Arlanda Airport. They had breakfast starting at or before 4am, which was excellent for early flights -and the breakfast spread was pretty good. The shuttle almost didn't make it when the middle door wouldn't close, but the shuttle did show up to and was free - at 4:30am. This hotel is good for a quick overnight trip - and easy access to the Arlanda Airport - NOTHING else. There were two small towels in the bathroom, only hand soap in the bottle, and the internet -although free - was TERRIBLE. It barely connected, then didn't work again - and this was at midnight, so I doubt there was an overload of users. If I could afford to - I would stay somewhere else.
great breakfast buffet
Very kind and helpfull staff. Facilities are simple but very nice, delicious breakfast!
Fantastic location just 1 minute from Sigtuna, very good facilities. The staff is very polite and makes you feel like home! Breakfast should be improved.
Hotel was adequately comfortable. We were there forv a very short time. difficult to judge. Is it usual for there to be no porters to help with luggage in Sweden. Difficult to lug luggage up stairs and through gravel to and from the car.
Sigtuna is a lovely little town.
The staff was very welcoming, courteous, and helpful. The room was clean and comfortable, and the breakfast was excellent. If one visits just cities, it is difficult to know the people and a little of their culture. Sygtuna offers that opportunity. The town was lovely. It is situated on a lake with a pedestrian main street with interesting shops and restaurants. The town is about 30 minutes from the airport and the train to Stockholm if one is thinking of Stockholm as the main focus of the trip. The cab fare is about $48 U.S. dollars. However, if the visitor wishes to get a flavor of Sweden and its people, then Sygtuna and the Kristiana Conference Center and Hotel is an excellent choice.
The location was terrific and it felt quaint, which was just what we wanted. They also had a very nice breakfast in the morning, which was included. The only complaint would be that the largest bed(s) available were two double beds pushed together, making a gap in the middle of the bed, since it was really just two small beds. It would be nice to have a single, large bed.
Bed was very comfortable and room had plenty of light with big open windows. Breakfast was absolutely amazing. Surrounding area very nice and easy access off main roads/highways. Staff all friendly in reception. Single room was so small that every time I took a shower and opened the bathroom door, the humidity made the smoke alarm go off for 2-3 minutes, even with the windows open. Parking is a bit limited and the layout of the hotel is somewhat like a college dorm complex or apartment building complex. It works but its different.
Simple but nice room, good bed, beautifully located in park Restaurant was closed during summer (contrary to what was mentioned at Booking.com). Total amount has to be payed in advance.
Silent, relaxing. Nice rooms. Green environment, parks. Near Sigtuna center and the water (Melaren) Chekingout time at 10 in the morning.