Very good service
location; facilities; privacy I prefer sheets and blankets instead of duvets. The duvets used were too short. One gets either cold feet or cold shoulders.
No free shuttle bus from/to airport
We thought it was a very good hotel. The rooms were very large compared to many in Germany, the hotel was easy to find, and the restaurant was very good. A full breakfast buffet was included in the price, which was great. The hotel is a very quick drive to the Cologne airport. We were hoping to find a fitness center in the hotel, but there wasn't one. And we took a while to figure out how to keep light out of the 45-degree angled windows on the top floor, so we could sleep in a little.
The staff's politeness, kindness and availability. The lightning in the room.
Petrol station next door if you have to top up rental car fuel. No iron available - they had run out and didn't know where they all were. Crumpled shirt into Italy then...oh, the shame. Pretty pricey but then again - same can be said for any hotel around CGN airport
Free parking and WLAN. Friendly staff and good sized rooms Room was a bit cold until I worked out the heating.
Friendly helpful staff I had a double bed with a single duvet!?
Convenient hotel close to the airport Only one pillow with the size of a stamp. No bottle opener at the room. A bit expensive.
Breakfast was excellent, as well as Internet connection. No
very nice atmosphere of small but quite comfortable hotel. I do not see anything what I could do not like
Nice setting, accessible by public transport, very friendly helpful staff No WC in ensuite, lift unavailable after 18.00, reception closed after 18.00.
The hotel staff was very friendly No
Very cozy clean place for considerably little money. Good breakfast. Fast Wi-FI. Not at the centre but within 15 minute reach by tram.
Very friendly and efficient service. Very neat and clean. Beautifully furnished. Excellent gourmet breakfast. Highly recommend stay.
Friendly and quiet - excellent breakfast
Breakfast was a typical German breakfast with many choices of hot and cold items.
Convenient location,good breakfast During our stay the lift did not operate after 1745 hours-far too early.Also the choice of TV channels was poor.
Breakfast was the best I've ever had in a 3 star hotel. Staff eccentric but very friendly. Minor point, but two pillows would have been nice.
The safe neighbourhood was great. Also conveniently close to the bus route in both directions. Nice quiet area - close to walks into the mountainside, even though I was at conference and didn't have time for this. Just one thing - on arrival over weekends, no staff to open and it was not clear who to phone for the key. Especially when the confirmation stated openeing hours to be till 22:00 and not 18:00 - I assumed I would be in time - I arrived just after 18:00 and had to phone the other hotel for keys - and my phone didn't have voice roaming, had to phone at the friendly staff at the Greek Restaurant down the road.
Good breakfast and careful personnel. Inexpensive, appropriate for students. There modest, a very little room (apr.12 m.), but accurate. On Saturdays reseption closed after 19pm.
The staff at the reception was very friendly and helpful, the rooms are having a pleasant atmosphere, breakfast had a good variety. All in all, the hotel is recommendable.
The staff were helpful and friendly. The breakfast and breakfast room was nice. The room was clean. I had a room at the front of the hotel which was very noisy. The room was also too hot and the bed too soft.
Bikes free of charge, nice breakfast, free wi-fi which worked ok, big room. There was quite a variety in friendliness of the staff. Most were extremely nice and helpful, but not all. For a hotel which claims 24 h room service, serving the guests with even tiny requests was too difficult for one staff member.
Excellent location; on tram route and close to downtown. Great variety for breakfast, even though we can't eat wheat or dairy. Soy milk was available sometimes, and there was lots of meat slices, fruit, juice, oatmeal, and eggs. Fans in the rooms would be nice as there is no air conditioning, but that is expected in Europe. Since it was hot we had to keep the windows open at night, which was loud even with earplugs.
The breakfast was nice, the bathroom was very clean, and the staff were very helpful. the single room was a bit too small
I have chosen this hotel due to the location (walking distance from Lange Eugene). The hotel offers a good breakfast, free wi-fi, sauna and what I didn't know before, also a few bikes for free. TV was extremely small, also a room, but everything what I have needed was there. My room was connected with a room next to mine with a balcony.
pleasant staff smell in corridor,
Nice and friendly staff. You can hire a bike to ride through the city Small room - real one place bed :(
This is the first choice when I go to Bonn. Friendly staff. Impressive breakfast. And walking distance to the UN. The hotel suits me perfectly. Might be a bit distant from the centre for those going to Bonn for tourism. Also i had poblems getting a spot to park my car in the hotel parking lot as it was full
Cleen hotel, parking place available, staff very frendly everything was OK!
Well run and comfortable hotel The proce was a little high but this may reflect the fact that the hotel was full.
Staff where very curtious, rooms where clean and the location was perfect.
The hotel is very close to the city centre and only 36 miles from the Nurburgring
the facillities no
The staff was extremely friendly and professional. I am regularly at Hilton hotels, but I was really struck by the friendliness of the staff.
The reception staff were always pleasant and helpful. The room was basic but very nice and clean. Small things like extractor fan in shower room not working. Ice machine provided but not working.
very efficient and friendly staff overall, empathy for guest, swift service
Nice hotel, good parking and connections, close to center. Some noise from road work, but nothing that the hotel could do about...
Staff were very good and attentive to all details. All instructions were in German--how to arrange for a wake up call; the directions on the coffee machine in my room. I cannot read German. Staff were always polite and helpful, but some of these I could have done easily for myself. I also wish that there had been a small sundries store for magazines, water, and other small things to purchase.
Excellent service, friendly staff, great location, lovely breakfast. Could not use international calling cards from my room.
very friendly and family run. we have visited several times and would certainly recommend it .
Spacious, very clean, large room. Very helpful with internet.
It was a very good location, breakfast was good, and hotel was clean. Our three night stay was very enjoyable until our last two min"s in building during check out, staff member was very rude, and nasty, was very dissapointed, and shocked, all other staff were vvvv helpfull and plesent.
Friendlyness of all the staff. Would stay at this hotel again if we visit Bonn Nothing
Everyone was amazing. The hotel staff were incredibly helpful and very friendly. The daily breakfast was delightful!! A fantastic location very close to the city centre and great rates.
Whole experience of hotel,good central location, secure parking,good breakfast,spotless room, helpful friendly staff. Triple room had two bedrooms.
Very conveniently situated for the city but quiet. Staff veryhelpful (re-arranged for us to have one room throughout when we decided to stay five nights instead of one.) No adverse comment.
location excellent and the staff are very friendly and helpful
A good clean friendly hotel with an excellent breakfast included in the price.
Breakfast was fantastic!!! Staff could not help with internet nor money exchanges on weekends. No hair dryers. People talking & smoking outside my door every evening (10pm-12 midnight)
The room was large and clean, the breakfast buffet had a large selection of items, staff was friendly and efficient. The location was a bit of a hike from the railway station and from the downtown attractions.
The hotel had good atmospher. All the morning I got pressure from room services because they tried to come to my room early time everyday.
A hotel with character. I liked the design of the rooms. Within walking distance to the Bonn Cathedral and the rest of the city centre.
No internet access makes this hotel the bottom of my list. And this is supposed to be business hotel!?!
Breakfast was Ok. Close to the city center No internet available. Rooms very small. High price. Absolutely not worth the money. Although it had very convenient location for me, I will not stay again.
I was staying for four days and it was a pleasant experience. The staff were very friendly and did what they could to help me. The bed was comfortable and was very clean. The breakfast was standard fair of a buffet contienental with some hot food, like eggs, sausage and the like. They offered to give me a wake up call before I asked, which I found very attentive and always a smile and a hello. There is no free wifi, which is a shame. I was originally given a tiny room which I said no to and then another with two single beds, again not suitable for the money I was paying until they gave me a normal size room. The decor could be brought up to date a bit, as the reception was very nice, but the rest does need a bit of change especially at this price. The coffee wasn't great also in the morning, but that is probably just German coffee for you, so can't complain on that.
Original room very small, before we asked for a decent sized one. The "restaurant" is two doors away. Breakfast is in an airless basement. Poor service at breakfast.
Very professional personnel
The clean facilities and very nice and quiet ambiance. Lovely stay.
Very friendly and helpful personnel and directly located at the trainstation. Perfect Hotel to avoid extreme expensive hotels in Koln or Dusseldorf during exhibitions !
The room was clean, a reasonable size and comfortable.
Nice hotel staff.Breakfast was OK. I was hearing the trains passing during the night.
Close to transport [rail to Airport and Koeln city; tram to Bonn. Clean and welcoming. Breakfast was fixed menu and served promptly; good
The owner of the hotel is very hands on and friendly and I enjoyed speaking with him. He was helpful and knowledgeable about the local area. It was a bit further out of the city centre than the website led me to believe and my bathroom was a bit small. I really liked the host but the hotel was just too far out of town to be convenient for me as I was there for business.
Good services, quite helpful, No Meal n Dinner service within the hotel, No good vegetarian options...
The hotel is right next to the Bonn-Bueul station and has handy tram stops which take you into central Bonn (10 min) close by. The Bonn-Bueul station is a quick ride away from the Bonn/Cologne airport, and I was seeing a show at Halle Bueul (a 10 min walk away) so location-wise it was perfect.
The staff was very friendly and helpful with everything The rooms are a bit dated
The room was clean. The hotel does not have non-smokers rooms. I first was given a room that was really stinking from cigarettes. After a complained ("We have no non-smokers rooms) I received a room that "only" smelled of cigarettes and I could bear it with open windows. But trains, trams and busses are passing all night... Last but not least the sanitation: The room had no sink to wash hands after going to the toilette. Also there was only one towel (for drying your bum after showering and then your mouth after the teeth brushing).
I particularly liked the family atmosphere. Mr Willkens himself could not have been more pelasant.
The room smelled of smoke
very close to city centre but still quiet location
The staff at the hotel are very friendly and helpful. Our room was quite large for European standards. It contained a refrigerator which we did not expect to have... Overall, we had a comfortable and enoyable stay. The breakfast was 6 euro/person and quite substantial and worth it. I would definitely stay at the Mercedes again.
Location near the city, Second time we have stayed in an apartment and the privacy, comfort and space are all spot on. Nice breakfast with freshly cooked eggs to order. Modern room with good TV and music system and small kitchen. Found with Sat Nav, might be difficult without it. Location is a buy-off with ease of parking but we have managed to park each time.
Very clean and renewed recently. little expensive and no 24 hours reception.
wireless easy and effective, stuff helpful even during night
Very pleasant hotel in the center of Bonn near the metro-station Juridicum. Good atmosphear to relax and sleep. The staff is very helpfull and polite. Breakfast was also good and not too simple for 6 Euro.
It was a very comfortable quiet hotel, enjoyable breakfast no lift
location is good
The room was very quite, the breakfast was very good and diversifay -
Nice environment, very friendly and helpful personnel
large and very convenient suite, high value for money, good restaurant, nice service. Very good business hotel. High additional charge for breakfast.
Pleasant, friendly staff 1. The golf range was accessible only by asking for the bellboy to go up with the key 2. Service in the main restaurant was very slow, even when quiet.
I was upgraded to a suite! Restaurant excellent value for money. Close to German ministries where I had a meeting
The hotel was located conveniently to where my meetings were held with excellent access to nearby transit stations. Although conveniently located in an office complex, the hotel is not within walking distance to tourist attractions, restaurants, shopping, etc..
Unexpected upgrade - very nice as I had to spend a lot of time in my room working. Thank you!
Very Good stay, The staff were very helpful and the location was easy to get to. Would recommend this hotel to anyone staying in Bonn
The pool was very good and the breakfast excellent. The staff were very helpful There was no shop where you could buy small necessities, only shaving cream and toothpaste. And the hotel was a long way from any shopping area. The business room (the internet) was often full. It was also very expensive at €15 an hour.
Very good location for visiting our customer; spacious room Not so good location for dining out in the evening! Overpriced breakfast (17 eur regardless of what you are)
The range of facilities and helpfulness of staff made this an enjoyable visit
service/ location no hair dryer
Self check in was really good. It calls B&B but the breakfast was not included in the price, we had to pay 7 per person for a very basic breakfast, I think they can better the food selection and quality.The kids were not happy with the breakfast so we had to go somewhere else.
Very pleasant room and en suite bathroom. Good pressure in shower, and warm water always available. Good wardrobe space and shelves. Comfortable bed. Very nice buffet breakfast with a good choice of breads, cheeses, meats, cereals etc. Pleasant staff. The location is excellent - literally one minute from the main square on one side and the university on the other. Ideal for business in the university. The hotel was sometimes too warm (for my liking), requiring me to keep the window open. However, although the street outside is fairly quiet, the traffic noise can wake you up from around 5.00am if the window is open. The simple solution is to close the window if you want to go back to sleep, so it is a minor problem.
The staff were extremely friendly with a great hotel location - very central
This was a charming story book hotel It had an "Old World" decor and atmosphere. There was a lot of attention to detail which gave it a personalized touch. The rooms were large as was the bathroom attached They were sunny and pristine. Breakfast looked wonderful but I had to leave before service because of my flight time. In the review the hotel sounded locked away in a hill however it was a half block from the tram however it was in a "isolated" area Walking down the isolated street and unlocking myself into the hotel made me make sure I returned before dark. If I had not been alone I probably would have been less cautious. There were no immediate attractions in the area eventhough I walked about to find However you can get back into Bonn in 20 minutes on the tram
Although the entrance is almost too small to notice, the hotel has very comfortable rooms and is right in the middle of the town. Parking is very nearby in the Underground park, but exiting in a completely different part of the town's one way system, which caused us problems. It was quiet though central. Not the hotel's fault but the one way system and pedestrianised centre of town made it very difficult to find one's way round, especially on a very short stay.
They are friendly, and in a central location (the hotel itself isn't terribly picturesque, but is v. close to the Hofgarten park and the Rhine, which are). Only the bathroom let the product down (see below). The bathroom in our room was not in good order (broken door handle, door did not shut properly!). Noise also seemed to pass pretty easily between rooms. Minibar empty.
The breakfast was very nice, and the rooms are cozy. The location is great too. The wireless kept kicking me off and I would have to re-enter the password every 5 minutes.
very kind staffs, great location, clean room, yummy breakfast
Very friendly and helpful staff; great location in the city centre; very little street noise at night; clean, comfortable rooms and bathrooms; nice breakfast; fridge with cold drinks in the lobby. Only one little thing: there was a continuous "whistling" or "peeping" noise coming from the toilet next to our room. This was hardly a problem during the daytime, but was rather annoying at night... (Note to the owners: it might be good to try and fix this... Our room was 3.2, the noise came from the shared toilet on the same floor.)
Location, location, location. Our room, on the top floor (1 flight above lift access) was quite roomy, with every basic necessity. Generally basic, but comfortable nonetheless. The main drawbacks would be noise and I imagine, at certain times, lack of a/C. The noise problem is overcome by closing windows, but that eliminates ventilation. During our stay, though (early October), we were still comfortable overnight.
I had a shared shower and toilet, but I had the impression that I was the only one using it on my floor of about 5 rooms. The room was quiet: I didn't hear much noise from other hotel guests, the elevator or the street. (I was on the second floor, street side). The staff is very friendly and helpful. A "do not disturb" sign would be nice. I didn't hear the cleaning lady's knock on my door, which was a bit embarrasing for the both of us. Also, breakfast during the weekends isn't until 8 am, so I missed one breakfast because of an early meeting. And the wireless internet is from a T-mobile hotspot, which is 8 euro for an hour according to the portal. It is a very small hotel, so don't check out the very last minute before your train leaves, because in the morning, the receptionist also has to take care of the breakfast for the guests.
Very friendly and helpful staff, renovated rooms are excellent, good value for money, rooms bigger than average in this class and comfortable, location good for a visit to Bonn but luckily a bit outside town, quiet village, WLAN available, really satisfactory breakfast no shampoo available in room
the large room given to us with modern balcony. (at a supplement) good pub food and friendly village atmosphere. Food and drink at reasonable prices. what an improvement if the manageress would smile and acknowledge your presence now and then. If not up early then the breakfast is greatly reduced as it is on a first come first serve basis. when its gone its gone.
I visited on a Sunday night in January and there must have been only another three or four guests. In the summer this would be a lovely location for a family trip or for a mature couple. Everything was very efficient although most of the staff seeme dto have a cold!
The nature outside There was no bath. I asked for one king size bed. It was not available
The buffet breakfast was very varied and plentiful, a good start to the morning. Tea and coffee facilities in the the room were very poor. The price of the hotel was expenseive compared with the one at Munich airport.
Wired internet in the room. Restaurants and other activities (casino) just around the hotel. A bit expensive.
Staff where very helpful and understanding of specical requirements Double room was a bit small for two persons with thier bags
It was peace of mind Every thing was parfect
The co-opertaive staff Not really
Good convenient position, plenty of parking, exceptionally clean and very good value for money. Good train links to Koln and Bonn.
There were several restaurants in the immediate area. The staff did not know about using the VAT form so I did not have to pay the tax on the hotel
The staff of the hotel is not good in English and not very helpful to foreign travellers.
Transportation to and from the airport makes the hotel a good choice when travelling from Cologne airport.
This is a fair hotel which is undergoing some neede refurbishment. I will keep checking on progress. It should in the future be very good. Excellent staff.
Very helpful hotel. We were caught in a delay and called ahead, a member of staff stayed up late to check us in and was very friendly when we arrived. Hotel is very convenient for the autobahn and still in a very peaceful rural setting.
It's good place to do business, meetings with the partners. Easy access to Highway. Restaurant does not work everyday
Nice and friendly staff. Very good value for money. Very good bed, clean and simpel. Excellent quality breakfast. if you open the window you can hear the Autobahn, but not very loud as it is far away enough.
Inexpensive & good location off the highway, and was accessible to area nearby that had more expensive hotel offerings Difficult to find even calling the front desk for directions. The breakfast was included but was priced high compared to the overnight value
horrible low standard, to expensive food for the value delivered, badly need renovation
Friendly staff. They spoke English. Gave good information about area. Very quiet location.
Friendly staff, nice clean room. The bath room could have been in better working order - the shower almost fell off the wall (room 16)
Location Internet was out of order
The location was very close to the motorway. The owner was very kind and welcoming. Very good value for the money. The parking in front was not accessible due to renovation but there was ample street parking.
Modern room, layout and size Repair work on patio outside room at 8 a.m. during week. Noisy students in hallway!
The hotel is well furnished, offers an excellent breakfast and is located on walk distance of the Beethoven halle and the the city center. Nothing.
Close enough to the city centre. Rooms are just new, funitures and quality are OK. You can reach WiFi from the hotel. I connected from 3rd floor room, very weak but enough for mail check. No parking lot. Nearest one with roof costs 14,5 EUR for one night.
Good breakfast - They were still bring out more eggs and breads even at the end of breakfast time. The bathroom was modern and clean. Also the room was clean and quiet. Location - It´s about 10 minutes walk from the station. I wish the heaters in the room were more powerful. It was a cold day and the room was still cold even I turned the both heaters to the maximum.
Friendly staff & helpful & clean & well thought-out rooms. Also close to Bonn centre.
Outstanding place, great and clean room, and superb breakfast!
Excellent location, courteous staff and excellent breakfast.
nice staff, very friendly, small rooms but very clean, not loud
Wonderfully friendly and helpful staff. Very close to town and river.
The friendliness of the staff and their willingness to help out with our bicycles The outside didn't look too good so we were surprised by how nice the hotel was. It wasn't in the best area so if I had been travelling alone I might not have wanted to wander around after dark.
The ospitality is the strength of this hotel: the staff was very nice, in the breakfast you could choose everything you want among a very great number of things, and the cleaning service was perfect. It was a to expensive for the stars of the hotel
The hotel was very conveniently situated. The room was fine and the breakfast was good.
The staff was great especially helping out someone who doesn't speak any German. The breakfast was wonderful, the breakfast room in particular was nicer than many more famous hotels I've stayed in. It would be nice to have known there was not shampoo and soap for the shower. I did have bodywash but no shampoo. However, the staff did help me find a local store where I could purchase some.
The quality of service and quick response by staff Language barrier among front office staff
very good value for the price, staff is friendly, hotel is very clean and close to the city centre. breakfast were suprisingly rich for a 2 star hotel. it is on a little noisy street, but you probably can´t avoid that in the centre.
the organisation, nice and welcoming staff, super clean room
no wifi despite promise of it. They let me use theirs but hardly free access. tough as my teenager was counting on it
The hotel had an excellent sand play area for children, my children loved it and could have played for hours. The apartment which we stayed in was really useful for travelling with you children as there were separate sleeping and eating areas. It was excellent value for money.
our family 'room' actually turned out to be a suite comprising 2 large bedrooms a shower room and kitchen diner with setee and TV. This enabled us to sleep apart from the kids and have time to ourselves. The staff speak some english and the owner speaks perfect english. All staff were incredibly helpful kind and attentive. There is a large field area outsdie some of which is a play area with a water pump and various play things. our kids adored this and it was hard to drag them away. there are parakeets that fly overhead as well. The hotel is clean and attractive and comfortable. The food portions are enormous and some dishes such as the schnitzel could actually feed two adults. all food was beautifully presented. Great for families. Thanks We didnt realise that after a certain hour the gates were locked (quite early actually) and stood outside for ages ringing the bell with out answer. It wasnt explained to us clearly that the key to our room also opened the side gate and it was only by chance that i worked this out. This should be explained in english i feel and left on a card in the rooms. So maybe a little more information in English in the rooms would be helpful to avoid this happening again. the hotel's location is a little off the beaten track but this is a strength as well as it is so peaceful. Tram and and buses run from the end of the lane the hotel is in. When we booked in the service was slow as they were inundated with customers eating at the restaurant.
exceptionell location in a parc and near river Rhein, though near to the city of Bonn nothing wrong
Friendly and helpful staff. Good food. Difficult to find the location.
The manager was extremely helpful in changing our room to accommodate my handicapped wife as well as our daughter and granddaughter. A very special place.
If not excellent, all conditions were good. I have no particular complaint.
Very nice staff, room was big and clean, very close to the city center and main station, internet is for free and works without problems.
Quiet, friendly staff Breakfast could have been better
Friendly staff and good location close to the city center. Courtyard vas nice. - Small, noisy room. No A/C, just a fan. opening windows brought in the noise of the street, including a tram line. - Poor buffet breakfast. We expected more for the price and category of hotel.
Small,homely hotel.Very friendly staff.2 Min. Into city centre.Would stay there again.Wouldn't bring my kids there.
Excellent location for my business, and also for after-work walks and shopping. Pleasant atmosphere and friendly staff.
The hotel is conveniently located close to bonn main train station. Good value for money.
Clean room, friendly staff...good breakfast. Just one English channel on tv CNN ; Wifi connection in room was very slow
Location is excellent, v close to the station and easy for shopping. I would have liked tea and coffee and kettle in the room. They had free room service which was great but your own kettle would have been easier for everyone!
Clean, fairly spacious Room was very dark - difficult to work. Very poor desk space. No satelitte tv with English channels (only cnn). Tea/coffe making facilities inthe room would have been nice.