Guest reviews
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Overall Rating
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9.6 "Wonderful beach."8.8 "
Beach sports facilities are great , according to 88%." -
9.5 "Terrific location."9.9 "99%
appreciated the closeness to the beach ." 9.6 "96%liked the proximity to shopping ." 7.8 "Great parking , according to 78%." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "100%liked the proximity to sightseeing ." 8.5 "85% thoughtparking was inexpensive ." -
8.5 "Great service."9.0 "90% found the
staff to be very friendly ." 7.0 "70% thought theservice was very professional ." 8.9 "89% said therecreation staff was great ." 7.5 "75% wereimpressed by the valet service ." 9.4 "94% said theconcierge service was amazing ." 10.0 "Lovely bar service , according to 100%." -
8.1 "Pool is good."
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6.8 "Rooms are ok."5.3 "Only 53% said
rooms were big enough ." 6.5 "Only 65% saidrooms were clean enough ." -
6.2 "Breakfast is mediocre."
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4.8 "Vibe wasn't good."1.4 "86%
criticized the unstylish hotel ." -
4.8 "Value below average."2.1 "The
price was too high for 79%." 2.5 "75% said thebreakfast was too expensive ." -
4.4 "Internet is poor."
Overall Rating
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9.6 "Terrific location."9.8 "98%
appreciated the closeness to the beach ." 9.7 "97%liked the proximity to shopping ." 7.8 "Great parking , according to 78%." 8.5 "85% thoughtparking was inexpensive ." -
9.5 "Wonderful beach."
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7.8 "Good service."8.8 "88% found the
staff to be very friendly ." -
6.3 "Rooms are ok."5.9 "Only 59% said
rooms were clean enough ." 5.8 "Only 58% saidrooms were big enough ." -
6.0 "Breakfast is mediocre."
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4.9 "Value below average."2.0 "The
price was too high for 80%." -
4.8 "Vibe wasn't good."1.4 "86%
criticized the unstylish hotel ."
Overall Rating
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9.6 "Wonderful beach."
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9.5 "Terrific location."9.7 "97%
liked the proximity to shopping ." 9.7 "97%appreciated the closeness to the beach ." -
8.2 "Great service."9.1 "91% found the
staff to be very friendly ." -
8.1 "Pool is good."
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6.5 "Food is average."
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6.2 "Rooms are ok."6.8 "
Beds were acceptable for 68%." -
5.2 "Average comfort."6.8 "
Beds were acceptable for 68%." -
4.8 "Vibe wasn't good."1.4 "86%
criticized the unstylish hotel ." -
4.5 "Value below average."
Overall Rating
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9.6 "Terrific location."
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9.4 "Wonderful beach."
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8.5 "Great service."8.9 "89% found the
staff to be very friendly ." -
7.1 "Good amenities."
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6.9 "Rooms are ok."
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6.3 "Average comfort."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.8review from
The location was great and we wound up in a garden view room which was really nice. Front desk staff was not great.
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9.1review from
Location My flight didn't leave until 10:30pm I was only able to extend my checkout until noon.
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8.8review from
The aloha of the staff was the best we've ever experienced anywhere. Our housekeeper Delilah was the most friendly, accommodating and welcoming person I think we've ever met. She really went out of her way to make us feel comfortable. We'd go back just for her. Overall, the grounds are very clean as are the rooms. The place is a tad dated but well cared for. Our room had an outstanding view in bldg 1. On site restaurants were good but pricey. We opted to drive offsite nearly every night for more reasonable fare. The locations is prime. Great beach, nice pool, and very close to retail shops and very good restaurants. Our laundry facilities were in bldg 2 on the other side of the grounds. It would be nice to facilities in each bldg. The beds were comfortable but the pillows were terrible. Down and foam filled were the only two options - both of which tend to flatten out to nothing which offers zero support for your head and neck.
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7.7review from
The location was convenient to where I needed to be. The staff was friendly. The building I stayed in was quite far from the main desk area and the valet car pick up area.
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9.4review from
We spent one night and two days on Kauai while visiting family on Oahu. The Sheraton was perfect for this. We were able to check in early and to check out late, making the most of our little time on the island. The room was clean, bed super comfortable and the staff were all helpful and friendly. Like most resorts, most things on the grounds were pretty expensive.
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5.1review from
Location is good: right on the water, with sunset views. This is the only good thing about this hotel. Room was outdated, and tiny. Beds were saggy and uncomfortable. The tiles around the pool were broken or missing. We ordered a couples massage and found out the day before they don't even have a spa on-site, they farm it out to the Wyndham down the road. $30 resort fee per day that they didn't tell us about ahead of time. Although we of course didn't let it ruin our time (we were in kauai afterall!), this hotel was incredibly disappointing.
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6.0review from
Loved the King Size bed and it was most comfortable. The Guest Actvities i.e. $20 per day especially as we were paying premium prices on the room.
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7.7review from
Beautiful beach and pool. Near to several great restaurants. Good access to all water activities and sights.
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8.8review from
The location was great and we wound up in a garden view room which was really nice. Front desk staff was not great.
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9.1review from
Location My flight didn't leave until 10:30pm I was only able to extend my checkout until noon.
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8.8review from
The aloha of the staff was the best we've ever experienced anywhere. Our housekeeper Delilah was the most friendly, accommodating and welcoming person I think we've ever met. She really went out of her way to make us feel comfortable. We'd go back just for her. Overall, the grounds are very clean as are the rooms. The place is a tad dated but well cared for. Our room had an outstanding view in bldg 1. On site restaurants were good but pricey. We opted to drive offsite nearly every night for more reasonable fare. The locations is prime. Great beach, nice pool, and very close to retail shops and very good restaurants. Our laundry facilities were in bldg 2 on the other side of the grounds. It would be nice to facilities in each bldg. The beds were comfortable but the pillows were terrible. Down and foam filled were the only two options - both of which tend to flatten out to nothing which offers zero support for your head and neck.
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9.4review from
We spent one night and two days on Kauai while visiting family on Oahu. The Sheraton was perfect for this. We were able to check in early and to check out late, making the most of our little time on the island. The room was clean, bed super comfortable and the staff were all helpful and friendly. Like most resorts, most things on the grounds were pretty expensive.
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7.7review from
The location was convenient to where I needed to be. The staff was friendly. The building I stayed in was quite far from the main desk area and the valet car pick up area.
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7.7review from
Beautiful beach and pool. Near to several great restaurants. Good access to all water activities and sights.
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5.1review from
Location is good: right on the water, with sunset views. This is the only good thing about this hotel. Room was outdated, and tiny. Beds were saggy and uncomfortable. The tiles around the pool were broken or missing. We ordered a couples massage and found out the day before they don't even have a spa on-site, they farm it out to the Wyndham down the road. $30 resort fee per day that they didn't tell us about ahead of time. Although we of course didn't let it ruin our time (we were in kauai afterall!), this hotel was incredibly disappointing.
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6.0review from
Loved the King Size bed and it was most comfortable. The Guest Actvities i.e. $20 per day especially as we were paying premium prices on the room.
