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Pros: "Crew was nice"
Cons: "Only gogoinflight entertainment. Seats were uncomfortable and they ran out of the food we wanted"

Cons: "Device entertainment was glitchy and I wasn’t able to watch, despite following directions for device compatibility."

Pros: "Flt arrived early. The crew were all very friendly and the service was excellent."

Cons: "Crew was rude with handling of the beverage and food carts and passengers trying to get down the aisle. This is an issue on all flights, but this crew was inconsiderate and seemed to dislike their job"

Pros: "Food selection and frequency of service"
Cons: "We sat in premium, the first row after first class and the trays were in the arm rests, so we couldn't move our out of the way. Very uncomfortable seats for paying an extra cost for them."

Pros: "I survived"
Cons: "The plane was older then my grandma"

Pros: "Was late to the gate, and with the ramp still attached to the plane were told the flight was closed. Still traveling, through San Diego and board a plane this morning to Kauai. I sent an long email to customer service. Not a happy camper."

Pros: "Amazing crew! Nice comfortable seat and leg room. Good food and entertainment. Clean airplane. Luggage delivered quickly to baggage area."

Pros: "I was able to get to my seat with no issue and the staff was super nice"
Cons: "I'm a Big & Tall guy. I had an extremely awkward time using the lavatory, The seats were cramped, and i had to push back on the guy who was trying to lean back in his chair. the newer plane seats are nice and way better."

Pros: "I like that they allowed active duty to board along with first class etc.."

Cons: "I was asked to move to a different seat in order for a family to sit together. i was happy to do so however i was at the very front of the plane where the restroom was and where the flight attendant was messing around with all kinds of cabinets and drawers the whole time. I had already been awake for 20 hrs traveling and that seat was so loud i couldn't sleep. it was also FREEZING and i was trying my best to wrap up in my scarf but I was surprised the flight attendant didn't offer a blanket. Why was it so cold??!?! My other flights were if anything warm but that flight was miserable."

Pros: "Pleasant airline staff"
Cons: "You had to rent in flight entertainment and pay for most food (minus pretzels)"

Pros: "Alaska Airlines is great."
Cons: "I didn't realize I didn't pick a seat, so I had to sit in the middle. For a redeye flight, I really wasn't happy that Kayak didn't mention to reserve a seat on Alaska's website or when I checked in to my flight."

Pros: "The flight attendants were very welcoming and nice. Also, the overall look and interior of the plane was well kept and clean."
Cons: "I was really excited about flying with your airline, as I have been told by many how awesome it is. However, I was on a red eye flight, and though excited to fly with you, knew I would be needing some sleep for this particular trip. I selected my seats online and boarded the plane. Shortly after takeoff I went to lean back for a restful sleep, however, the seats didn't recline at all. There was no mention on the site of this when selecting the seats. This is kind of important to some people. I'm disappointed in my flight, and the experience I had with this. I probably will not fly Alaskan airlines again."

Pros: "The crew was great, the plane clean. Took off on time, landed on time. leg room was decent. Seat profile is thinner with a hard foam, not uncomfortable but different, this is what improved the leg room."
Cons: "This was a redeye with 180 or so other people. The guy in front of me had his seat back all flight even when the crew said raise the seat backs for takeoff and landing. Seats were difficult to sleep in, head rest while adjustable is thin and gave no real head support, at the end of the flight my neck felt like it had whiplash. No food, on a 5+ hour flight, it was overnight, but the seat head rests made sleeping difficult."

Pros: "Ease of boardong and on time"
Cons: "Nothing"

Pros: "Everyone was so friendly"

Pros: "How can you like an airline that allows morbidly obese people to buy one seat?"
Cons: "I had to endure five hours sitting next to a 350+ pound man whose body took about a quarter of my space. There was no way to move with a fully packed plane so I sat twisted in the little remaining room. I paid for a full seat but all I got was a wrenched neck and back."

Pros: "I like the fact that we arrived earlier than expected. Save trip!!!! Clean plane!!"
Cons: "The seats are a little close behind one another. The snack wasn't the best for such a long flight."

Pros: "Checking in was easy. As long as you have your confirmation number ready you are golden!"
Cons: "The fact that I had to pay for my luggage at check in was a horrible surprise. I thought one luggage check came with the price of the ticket and was included in the fare. Guess not! I had to use 75$ of my vacation money for luggage there and back!!!"

Cons: "The dates were wrong and when i tried to change it was not possible. No customer service"

Cons: "Was unfamiliar with Seattle airport .. no one around during the wee hours in the morn when I arrived .. finally saw a worker who directed me to the Alaska airlines gate. Had to take three trains to get there, Not the fault of the airlines, just an annoying experience for me."

Pros: "We were able to pay the extra $30 per person to get premium coach seats. The extra leg room made all the difference and the seats even seemed to have more lumbar support than usual. Crew was full of smiles. We've never had trouble with checked bags on Alaska and this flight was no exception."
Cons: "We think those who carry on should have to pay for that luxury! Maybe it would get rid of that mess as people are getting settled upon boarding the plane."

Pros: "Boarding was easy"
Cons: "They didn't have blankets or pillows, not even on the red eye!!!! WTF???"

Cons: "Can't believe you charge for the internet!"

Pros: "Friendly and very sharp hostess and very clean aircraft and loved the thoughtfulness of having head support on the seats. You earned me as customer away from Southweat."
Cons: "Stating that you can't use front restrooms instead of stating that you can use front rest rooms if back is backed up or you have hostess blocking the aisle for rear restroom."

Cons: "Lost my bag"

Pros: "Really easy and comfortable"

Pros: "The flight crew was very accommodating and friendly, not only to me but, to some passengers that needed a little extra assistance. In the Coach section there was plenty of legroom."
Cons: "On my flight from Seattle to Phoenix, though the legroom was plenty, the cushion for my buttocks was a little thin and worn."

Pros: "Same as above"
Cons: "Everything was great"

Cons: "Passport card not valid for travel, could not take flight."

Pros: "Flight was on time. Although I wasn't able to choose a seat when I booked my flight at least I got a good seat when I got to the check-in counter"

Cons: "No leg room or pillows for red eye flight"

Pros: "LOVE the free wifi - can't tell you how wonderful that is when you have a 2+ year old who loves watching videos, etc. Crew was incredible kind and patient when my husband was walking the aisle with our baby (trying to get her to sleep)."
Cons: "Nothing negative on this flight."

Pros: "Super friendly crew. Good movie choices for renting the $10 tablet, glad I "splurged". The cheese/fruit tray was a good sized portion. I love that they RECYCLE!!!"
Cons: "It was just a little on the hot side in the plane before take off, but I don't think that is something to blame the airline for?"

Pros: "Short shuttle flight, did not expect a five star service."

Pros: "Even the ground delay was handled so easily it was not a problem."

Pros: "Friendly staff. Very nice in this day and age where people are often treated as numbers only."
Cons: "nothing in particular."

Pros: "Crew"
Cons: "Another flight, another last-minute gate change"

Pros: "The pilot! He was so funny and got us all in a great mood for a long flight! Oh.. And plane was practically brand new! Very nice!"
Cons: "Nothing all great!"

Pros: "Great flight. Everything was smooth. The flight attendants were so accommodating and seemed to really care about the passengers."

Cons: "The seats are too close, not enough leg room.."

Cons: "Flight was delayed, gate staff not helpful"

Pros: "Willingness to accommodate customers"
Cons: "Not having access to wifi all the time"

Pros: "Boarding went very well. The credit was extremely helpful and responsive."
Cons: "Not enough room for individuals with broad shoulders. I felt as though I were either invading my neighbour's space or hanging out in the aisle."

Cons: "One of the crew members was so rude. He bumped into me not once but TWICE and didn't apologize or even acknowledge that he did it. On top of that, the same crew member took my glass of wine and threw it in the trash without my permission. It was still over half full. Very rude. Do not recommend. I think his name was Patrick."

Pros: "Very nice and friendly crew, quick boarding. Food was okay. Overall a great experience, and always enjoy flying with Alaska over other airlines."

Pros: "The crew was excellent. Do they ever take a break???"

Pros: "Captain kept us apprised of flight info, we were delayed going out, weather at destination was not good, etc. flight attendants were courteous and friendly."
Cons: "All good!"

Pros: "Fast boarding and fast disembarking."
Cons: "No issues"

Pros: "I drink a lot of water and more so on flights. They weren’t apprehensive about serving me more than one glass of water/drinks (a problem i have had with other airlines)"
Cons: "The food was lack-luster and there werent any options (aside from the specialty diets that you can request ahead of time). They also did not provide any blankets or pillows during the flight and the AC was running the entire time."

Pros: "Everything was fine in general."
Cons: "Turbulance but pilot did not addeess it by saying he would change altitude to avoid it."

Pros: "From check in to inflight excellent"
Cons: "Nothing other then screaming babies, people don’t fly with your screaming baby, do stay cations"

Pros: "No food or entertainment options available, but you do get a beverage of juice or water. The flight is very quick (under 1 hour) so it's nothing fancy."

Pros: "Great leg room in coach! Polite and helpful staff."

Cons: "I wish there was an option to watch a movie. The screens were off the whole time and no tv's in the seat. I saw an ipad was an option but more i had to spend. Overall you guys are smooth and inviting as a company"

Cons: "Our flight did not leave til 8, boarding was from 7:15-7:40, we arrive a little late, 7:19, but still makable and they would not let us put our bags on the plane. Where is this policy made clear for people? As far as we knew we still had 20 minutes. Our options were we could pay 700+ dollars per person to reroute our plane, or we could go to Hawaii without our stuff, which was just not within reason obviously."

Pros: "Complimentary wine"
Cons: "No Individual TV"

Pros: "Everyone who works at Hawaiian is super sweet. Very thankful to have such a caring crew."
Cons: "Wish they had a vegetarian meal option, I love flying Hawaiian but I can't eat in their flights. :/"

Pros: "In-flight fruit juice was tasty."
Cons: "There was something wrong with the plane. Was not realized until the plane was loaded and doors were shut. We had to deplane and wait for new plane while they got crew transferred and plane ready. Ended up being about an hour delay - not too bad considering."

Pros: "Helpful and friendly Flight Attendants, no glitches. Really appreciate the first checked bag free!"
Cons: "Flying on United one of the legs of my vacation!!"

Pros: "Good price, food and drink free, cocktail prior to landing in Oahu, accommodate to have two seats together"
Cons: "Didn't know seat assignment ahead of time, in flight entertainment needed to be paid for"

Cons: "No in flight entertainment?"

Cons: "The food that they gave was pasta and no othe alternatives (gluten free and more healthy)"

Cons: "There was no TV's for each individual.. It's a small complaint.. But yea.."

Pros: "Everything else was great. Customer Service was amazing. Food was just good. Nothing fancy. Nice to have snacks also. Thank you"
Cons: "The delay was long-although because of traffic that morning I was late also, but we were 1hr 45 minutes late leaving."

Pros: "Short flight no food just a drink"

Pros: "And they assigned me a middle seat at the very back. Although I checked in one day prior."
Cons: "See above"

Cons: "Once we got to the airport we lost all assigned seating. Not good."

Pros: "Wonderful flight crew and attendants. Everyone was so pleasant. No stress! And we got a complementary alcoholic rum punch"

Pros: "Loved the meal"
Cons: "Nothing"

Pros: "positive, friendly staff"
Cons: "lack of ability to select seats from mainland to hawaii on both flights."

Pros: "The flight was on time and the trip was smooth"
Cons: "Food-poor. A plastic bag handed in your lap with 1/2 turkey on white and 1/2 Egg salad sandwich on stale wheat bread! It's so far from the service Hawaiian used to provide that it ruins the reputation more than helps it. Why bother? It's obvious that it's only a half hearted attempt at best. Asked for a better seat n got the seat next to the restroom. It was literally 5 1/2 hours on a flying toilet with people constantly in and out the whole trip. I should at least been warned."

Pros: "A great lunch was provided. Very reasonable upgrade for 6 inches of extra leg room Early departure"

Pros: "There was a female pilot"
Cons: "Staff was not friendly. Too many announcements. Food inedible."

Pros: "Staff was very friendly"
Cons: "You had to pay for movies"

Cons: "They didnt let me board even though I got there with enough time. I had to buy a completely different flight. Will never travel Hawiian Airlines again"

Pros: "We love Hawaiian Airlines. It is by far the best airline to get to Hawaii. Maui is my home so I fly to and from here a lot and have experienced many different airline companies. Do yourself a favor and fly Hawaiian."

Cons: "The long wait to get through the TSA line as I was in a wheelchair. It took over 15 minutes to get a female attendate."

Pros: "Online check in, no luggage, mobile boarding passes, boarded quickly and took off immediately LOL! Ideal flight!"

Pros: "There was one male worker who tried to bring me extra coleslaw cause he saw the other flight attendants not offer me anything instead of a meat centered meal. I appreciated that but didn't catch his name."
Cons: "The workers were so rude - especially a woman named Mi. they had no vegetarian options on the plane for food and basically laughed at me when I asked for it. They had no free entertainment at all not even a movie for everyone on the main monitors. They asked for volunteers to check their bags and I volunteered and when I made a connecting flight to Kauai (final stop Oahu which is a 35 min flight) I tried to switch my flight to an earlier one because I realized That I had a four hour layover before my 35 min flight -_- and they said that I would have been able to but since I checked my carry on I couldn't. And they said it was because my bag would get there much later than me - which I was upset about but understood. Fast forward 4 1/2 hours later and I land on Oahu. My bag is sitting at the terminal because it came over on a plane that got there before me. Totally unhappy - I fly to California and back almost every month and I've never had an experience like this"

Pros: "We got the seats we wanted, and didn't pay extra for it"
Cons: "The fact that we can't get 2 seats next to each other even"

Pros: "Very smooth boarding, take-off, landing by pilot & crew Very attentive, caring and nice cabin staff Fast baggage claim"
Cons: "Long waits to check baggage Breakfast was too rich (biscuit with spicy cheese), though the fruit was good I didn't mind not having a movie/tv to watch on screen, but would have liked to be able to listen to in-flight music Location of the life vest jackets took away a lot of leg room"

Pros: "Staff"
Cons: "Airline, scheduling, additional fees. Missed connection, communication system was not checked before departure causing a 2 hour ground delay."

Pros: "Excellent service, comfortable seats, good food."
Cons: "Entertainment system is not good. $8 to watch a movie. Should be free as other international and trans Atlantic/pacific airlines offer."

Pros: "Fun hawaiian theme to get you in the hawaiian spirit before landing"
Cons: "Tight seating. Especially when your next to an overweight person and there is no way to climb over them to get to the restroom and they are taking up part of your seat."

Pros: "Crew was very helpful and pleasant."
Cons: "Boarding."

Pros: "The tropical twist to the food served on board."
Cons: "No in flight entertainment"

Pros: "The flight crew are friendly and helpful. Got to our destination on time, free hot meal and glass of wine was much appreciated!"
Cons: "I flew with Hawaiian 6mos prior and I had nothing but rave reviews. I should have figured free entertainment was a thing of the past, now you also have to pay additional for a blanket."

Pros: "The crew was upbeat and friendly. Quickly gave out the drinks, cleaned up the cabin quickly, and handed out a map of the island. All done with smiles and island charm."

Pros: "Favorite flight. Short and sweet. Great crew and efficiency. Love the simplicity of the plane."

Pros: "Iloved the wholeexperience. You were so wonderul on the trip. What I liked was the attentiveness, humanity and serving food. You treated us like house guests. Thanks!"
Cons: "The first flight I sat in the cramped 3 seat aisle and it was not pleasant. The video's are hard to hear with ear phones."

Pros: "I like the customer service on the plane. They were pleasant. The plane was clean the planes was pretty empty. It was comfortable."
Cons: "I didn't like the people who was at the San Fran airport who checked us in. I have a sister who Is handicap and I needed assistance and they had no Mercy. Honolulu gave us much better service Then San Francisco. The people in Honolulu helped us from the time we exited our car till we got on the plane."

Pros: "Food and Entertainment are 3☆ because it is non applicable"

Pros: "The crew was very professional but friendly."
Cons: "Any entertainment except the Hawaii channel involved renting an iPad for $15. 5 hours with no free inflight movie is too long."

Pros: "Everything l just Love it .takin off and landing was Absolutely Flawless congratulations TO The Pilot."
Cons: "Absolutely,Nothing At all"

Pros: "Some really good Hawaiian nationalist documentaries! Great to watch, great that they were free. More real Hawaiian stuff! Food AND Wine included was really a plus. It takes you back to how flying used to be, and certainly seemed to keep everyone settled down on what could be a long flight otherwise. It certainly helps where the small seats are concerned- you sit still & feel pampered. Pre- brewed tea A GREAT way to go, as a teabag in a tiny cup of non boiling water doesn't work & it must be more work for the staff to juggle it."
Cons: "I know there MUST be a technical reason for the long slow winding approach to Kahului, but it was really rough on my wife and made her sick - twice, as it took so long- after such a good flight. I know probably unavoidable, but had to say."

Pros: "It was easy helpful and a delight . All of you are great and had a good time I'll do it again."
Cons: "Little probably legroom, I didn't know how to work the monitor that's my bad. Little more assistance than that be great Terriers thank you for a good time. :-)"

Pros: "Regionally themed snack."
Cons: "Only two drink options. Had to rush to connecting flight."

Cons: "Aircraft was too warm. Needed more air!"

Pros: "That Tillamook cheese and fruit plate was nicely done. A pleasant surprise."
Cons: "We had to wait at the gate on arrival"

Pros: "Polite crew, clean plane, smooth reservation and seat selection process"

Pros: "No hassle, no drama, very smooth."
Cons: "The blueberries were rather bland."

Pros: "The crew did a great job of dealing with delays beyond their control and made sure we - and our luggage - made a connecting flight."
Cons: "No complaints."

Pros: "They say us together (we had seats apart -- even though it stated our children are 4 & 1). They gave them wings and each an extra little snack. I felt they were supportive of us."
Cons: "Paying to check our bags!! We were forced to... too much stuff traveling with kids. It sucked to have to pay $50 when Alaska airlines saw we were struggling, they checked our carry one for free to ease our time in the airport!"

Cons: "Food in first class was subpar!"

Pros: "All I need to say."

Pros: "the meal was OK and they served ice cream midway between SFO and JFK."
Cons: "Late departure. Long delay getting to the get because of congestion at Terminal 4."

Pros: "aircraft is very clean. faster than imaged. the most impressed thing is it has a variety of entertainment programs."

Pros: "it was great experience"

Pros: "Ground team was amazing--efficient, pleasant, rapid turnaround"
Cons: "Incoming plane was 1.5h late and there was no meaningful explanation (saying that the plane was late coming in bc it was late getting to its prior stop isn't really an explanation)"

Cons: "Announcements at the gate could be more clear."

Cons: "One lavatory didn't work and we had to use the nathroom for first class..couldnt access bathroom half of the flight"

Pros: "Everything went smoothly."
Cons: "N/A"

Pros: "Comfort and boarding"
Cons: "Delay and food"

Cons: "Know that if you buy an E ticket they won't assign you seats until you arrive at the departure gate."

Pros: "It was my husband's birthday and the stewardess (red dress, long brown hair) went out of her way to make him feel special by bringing champagne, cookies and even chocolate once we were getting off the plane. I was very touched."
Cons: "The guy next to me was kind of smelly but was very nice."

Pros: "Free meals! Free snacks! Free movies! Comfortable seats and friendly flight attendants!"

Pros: "Everything about the flight was great. We boarded and took off on time. I have no complaints."
Cons: "My seat wouldn't recline at all. I think it was broken. Not the end of the world, but a bit of a bummer as it was an overnight flight."

Pros: "No delay and the flight was ahead of the schedule (arriving)."
Cons: "The airplane was too old and seats were too crowded."

Pros: "Flight was on time and left and arrived on time."
Cons: "Should offer headphones for free."

Pros: "Boarding was a breeze and the staff at Delta was nice and courteous along with being clear for boarding zone instructions. Haven't had a problem yet with Delta! Also the pilot was great at landing so it was not as jerky as some flights I have been on."
Cons: "No complaints!"

Pros: "The service was fine. I slept the entire flight."
Cons: "I was not impress with the breakfast since I do not eat yogurt. It is a good thing i am not a breafast eater normally because I would have been hungry."

Cons: "entertainment system had terrible touch response flight was delayed by 1.5hrs"

Pros: "Wonderful flight attendants"
Cons: "nothing"

Pros: "Very smooth"

Cons: "Asked for hot tea but what I got was barely tepid."

Pros: "Delta was smart with boarding early once they realized everyone had cleared security. Flight took off on-time and arrived early. The crew was excellent and exuded energy although it was the end of the day."
Cons: "I ordered a special asian vegetarian meal and it was just plain horrible. I had to settle for the cookie. It's nice that they serve a complimentary meal on the red eye flight but the quality of the food was bad. Entertainment options were also limited although they had some recent box office entries from last year. The leg room also wasn't great but that's expected in economy I guess."

Cons: "Flight was delayed due to late arrival of plane. Crew was not courteous and rushed people to board"

Pros: "Excellent trip. Provided ample food snacks and drinks."

Cons: "The attendents only served one round of beverages in Comfort Plus."

Pros: "Flight very smooth.Just after landing,luggage pick up wait too long,almost after one hour later."

Pros: "Individual screen and USB port"
Cons: "No issues that could be controlled I.e. Person in seat in front for mine leaning way ......"

Pros: "Whoa, we flew Coach and had plenty of space! How marvelous to not be packed in; crew and passengers were wonderfully relaxed, and all went well despite turbulence on takeoff and landing. Great daytime flight experience with my toddler grandchild!"

Cons: "Airplane seats and floor area and tray tables were not cleaned properly"

Cons: "I tried to get a seat and it was so hard, i couldn't do an online check in and once at the airport, no one could help me."

Pros: "Painless"
Cons: "Price of food"

Cons: "To be fair the flight from Honolulu to Lihue was on Hawaiian Air, not Delta per se. The crew was rude, but in the terminal and on board. Didn't really rate food and entrainment because of the flight length."

Pros: "On time"

Pros: "On time. No problems."
Cons: "Hard to understand what group was being called to board. No systematic lineup, just crowding around."

Pros: "need to feed people more often and make the seats alittle more comfier but other then everything came out good looking forward in flying with delta again"

Pros: "Service is good. Flight on time."
Cons: "Don't like the chicken wrap which is dry and hard."

Pros: "Nothing"
Cons: "Charging money for window and aisle seats a new low"

Cons: "Apparently, using a third party source lost me the ability to choose my seat on both flights. The only book ahead options are ones I need to pay extra money for which feels like a scam. I won't be able to get a seat ahead of time on the way home either which will be an even longer flight (6+ hours) and will likely be stuck in a middle seat yet again. If this is the case with booking through third party sites, I won't do this again."

Pros: "The small scack/meal was excellent. Good service. Smooth flight. In-out-done! Good job Delta!"
Cons: "Can't think of anything negative. A long time standing by on runway waiting for departure."

Pros: "Big plane and fairly comfortable"
Cons: "It's more of a shuttle than a transcontinental. Seats are narrow with little leg room. Like all others you have to pay for everything. Delta terminal is not easy at jfk. Sfo is fine and works well All airlines are the same these days. Flights are uncomfortable and crew just throws out peanuts and water"

Cons: "The person taking tickets asked me to check my bag. I said ok and he instructed me to step aside and taking anything out of it that I might need. I did this and when I came back they had locked the doors."

Pros: "The boarding was quick and the gate agent was efficient"
Cons: "We not only left 45 minutes late, but there was no beverage service on the flight."

Pros: "On time. Arrived 30 mins early. New plane."
Cons: "Middle seat. Very crowded, could hardly work on my laptop. Food was not great. Had a turkey roll. Opt to pay for the $10 sandwich at the airport."

Pros: "Nice crew and reasonable seats. With only 20-30 on the flight there was plenary of room and to spare to lay down across the empty seats (a sad reality)."
Cons: "Given the circumstances not much. I hope we return to full planes and less difficult travel scenarios that enable it."

Pros: "Prompt boarding and good directions from the crew"
Cons: "AA cancelled the Dallas flight before this one so they could fill up our flight. This does not seem very considerate of our health during a Pandemic especially with their messaging about social distancing. They also did a very poor job of keeping people patient in the deplaning process. They should have better messaging and a very non threatening way of encouraging passengers to be patient and courteous. Maybe they good offer each passenger a choice some type of goodie like a mint or a chocolate that says "please enjoy this while you wait for others to exit the plane"."

Cons: "The seats, are getting Narrow. Very constricting."

Pros: "The seat was super comfortable, because of o lot of place for legs"
Cons: "The crew sometimes seems not to be happy with the passengers"

Pros: "Seats we fine"
Cons: "Delay 2 hours"

Pros: "The flight attendance kindly asked the passengers to allow for the people on the back with very thigh connections, due to stupids delays, to deplane first, but of course almost no one listened and as soon the plane reach the gate everyone stranded up clogging the hallway. There should be more education to the passenger in general. If you don't have a connection, just stay put for an extra 5 minutes, is nothing crazy to do."
Cons: "Waiting area completely packed, now sits available at all. Delays, a delay for weather or mechanical issues is understandable, but just because too many human factors, is unfortunately."

Pros: "Our flight was delayed for almost 3 hours. They accomodated us with free snacks and sandwiches. The flight crew were very professional and were nice to us, because a lot of us were worried about making our flight. They kept us updated with all the changes. They had good entertainment selections. The pilot got us to our destination about 5 minutes early."
Cons: "Our flight was delayed about 7 times, we changed gates twice, and the I got to my second layover with 20 minutes to spare instead of the usual 2 1/2 hours. When I tried asked the stewardess if I could deplane with business because I was running late for my connecting flight, she said they no longer do that because passengers don't listen to them. Instead of trying, she juat said no. I felt like an inconvience to her, like it was my fault I didn't have enough time between my flights."

Cons: "Breakfast - lots of sugary items"

Cons: "The worst flight we ever been. Delayed for a long time. We wasted our two days of vacation."

Cons: "American Airlines had put my luggage on a flight earlier than me and is still NOT FOUND."

Pros: "Nice seats, good food, good service"

Pros: "The flight was great. Lots of movies to choose from. Food was pretty good too."
Cons: "They moved our flight around multiple times. We first had a layover in Chicago then through multiple emails and one phone call they just flew us straight to London with no layover. It all worked out it was just stressful not knowing exactly when we were flying out and if we were going to make our connecting flights. It did work out and we did make it."

Pros: "The crew has invited my kids to take a picture with them. My wife and I have been impressed."
Cons: "Nothing."

Cons: "My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster."

Pros: "N"

Pros: "The flights were on time and the staff was very friendly."

Pros: "while our flight was delayed, they kept us well-informed about what was happening and didn't leave us in the dark. We were delayed because an fight attendant failed to show up, and there happened to be another off-duty flight attendant passenger on board who volunteered to work the flight so that we could still depart on time. Real thoughtful dedication!"

Pros: "Nothing."
Cons: "More than 3 hours late and missed a press conference with a US Senator"

Pros: "Over 2 hours delayed, plans ruined"

Pros: "The customer service"
Cons: "Not having a TV available is reflective of the poor rating for entertainment. Better organization with boarding- calling groups 1-6 within a 3 minute span makes for unnecessary commotion that could easily be avoided"

Cons: "I was not a fan that the overhead compartment for my row was not available due to the life raft in there. I understand you have to have one on board, but I think it should be more at the emergency aisles. Also the size of the seats and the space you get is not really worth the price anymore. No matter how big or small someone is, its not comfortable. Airlines need to get back to how the seating was back in the day with great leg room and the seats are a bit wider than what it is now."

Pros: "Smooth flight"
Cons: "No entertainment on a 5 hr flight. I know a lot of people bring devices but a set of headphones and some music would be nice"

Pros: "Did not use"
Cons: "Tight seating"

Pros: "Flights on time and entire flight was a good experience for my 18 years old son to a first flight on his own."
Cons: "Maybe a better food choices"

Pros: "Entertainment comfort crew food fligjt"
Cons: "Not 1 thing"

Cons: "Got a notification of a TWO HOUR DELAY departing SFO. Rebooked into Charlotte instead of Dallas to connect to Fort Myers. THAT flight got delayed AFTER the doors were closed by another 45 minutes which caused me to miss my connection to Fort Myers AND have American Airlines leave my bag in Charlotte. I rebooked into West Palm Beach to drive to Fort Myers and my bag stayed in Charlotte even though there was ANOTHER 45 minute delay to change a tire on the plane. If I practiced medicine the way the airline handled customers, I'd kill every third patient!"

Cons: "Multicity trip was cancelled because I was not able to take the first plane."

Pros: "Crew was pleasant. Plane was clean and adequately comfortable."
Cons: "The shuttle system at LAX is confusing and time consuming. Will this ever be remedied or is this just a fact of life when flying to LAX with American?"

Pros: "On plane staff was attentive and very pleasant."
Cons: "Delayed flight departure. New norm, being late?"

Pros: "crew was nice. Plane seemed new with nice seats. Entertainment was nice feature."

Cons: "We got there 2 hours early and almost missed our flight"

Cons: "No entertainment no wifi"

Cons: "The airline was changed and I was not aware until I arrived to the airport."

Pros: "Nothing except leaving American"
Cons: "Changed to a smaller plane from Chicago to Dublin Paid extra for seats on original and didn't get them Flight late because of catering difficulties"

Cons: "American destroyed my family vacation. They took four days to not get us to Dublin. Stranded us in Chicago and had to use my own money to fly back to California without a vacation. Don't do it."

Cons: "Flight was delayed and i have to miss my connecting flight."

Cons: "Never made the flight due to flight not getting in to Chicago on time. Still stranded here with my son. Supposed to be sent to Hartford then Dublin later today. Overall a very bad experience with American Airlines. Wouldn't recommend travelling with them again."

Pros: "Everything was on time and luggage arrived at my final destination"
Cons: "Free wifi would be amazing :)"

Pros: "It was a great flight. We took off right away and were able to get off the plane immediately at LAX."
Cons: "We were delated in leaving, which made my connecting flight a little tight. It was stressful."

Cons: "The self check in kiosk in PHL The man working on 6/5/17 priority- First class was a total jerk. He sent me to a different desk, despite my having upgraded to 1st Class, and all his kiosk computer check in stations were EMPTY."

Pros: "This was probably one of the best flights I've had. Attentive flight attendants and the seats were very comfortable. I would definitely fly again."

Pros: "The crew was awesome. It was a very nice flight."

Pros: "Crew was friendly and made my travel pleasant"

Pros: "have been forced to check in my carry-on bag and waiting to pic it up at the baggage area, resulted that I missed my train"
Cons: "boarding, smooth flight, e-pass option"

Pros: "Plane was on time. Free check of carry-on."
Cons: "Seats are too cramped and extra cost for better seating sucks."

Cons: "No wifi nor power outlets. The entertainment was okay at best."

Pros: "Entertainment, service, pilot and his crew were great."
Cons: "Food was not good. Can do better. As vegetarian there are lots of good places they can order the food from."

Pros: "Good selection of movies and overall good entertainment system"
Cons: "Seats extremely narrow. Bathroom follows the same. Could barely move in stall. Will not fly with them again if it's up to me."

Cons: "Our flight was delay for about 3 hours."

Pros: "One African American young lady was not nice. Never smiled. Never said hello. Everyone elsewhere excellent."
Cons: "Very cheap on the snacks and beverages for a 5 hour trip. Boarding was out of order and slow getting both on and off."

Pros: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."

Pros: "Same as above (for both flights"
Cons: "Same as above (for both flights"

Cons: "Delayed for over 3 hours due to jetbridge being stuck to plane. Basically 2 5.5 hours have taken me 2 full days instead of one"

Pros: "finally reached our destination"
Cons: "germany was apparently having a strike. all flights were cancelled. we were made to wait overnight. then sent to frankfurt. then sent to venice. couldnt land there. we landed in bologna italy. then made to wait overnight. then we flew to rome. then we flew to chisinau... finally. what was initially supposed to be 18hr flight. turned into a 5 day trip. i want a refund!"

Pros: "The crew for this flight was amazing! Very helpful and informative. Friendly is an understatement. Safety was a priority especially when we went through a little turbulence. Thank you for making this a wonderful experience."

Cons: "One of the crew members was very mean towards some people I was sitting near. They were older and didn't realize that once we pushed off you had to remain in your seat and she came and told them they were breaking the law and would be arrested for standing up, in such a nasty tone they didn't say another word the whole flight. When we were offered something to drink they declined. I jumped out of my seat realized I forgot to ask where the bags were placed that were collected on the jet bridge and went back to ask if they were in baggage claim or not and she yelled at me for turning around and told me she could not speak me because I had exited the plane already."

Pros: "Na"
Cons: "Na"

Cons: "have no idea if I'll even make it thru the day."

Pros: "Staff seemed lively and created good atmosphere; thank you."

Cons: "One flight attendant reprimanded several passengers like Schiller children very loudly."

Cons: "Play delayed 90 mins adding to my already delayed journey!!"

Pros: "Booked on kayak, assigned a middle seat with a lap infant (ridiculous!) There were no aisle or window seats available but gate agent was able to move us to a bulkhead so at least we had enough leg room to accommodate us both. Thank you United, but thumbs down to auto seat assignments."

Pros: "Both flights were early, which was nice for a change."

Pros: "The easiness of the airline to adapt to the fact that we will be going late and the swiftness in organize all the passengers in a way that no one will miss their connection flight"
Cons: "I had a child with me and I was sat in the row before the emergency exit, where the seats were rigid and my child was not able to sleep at all. Making it uncomftable to all around her."

Pros: "Got delayed at the gate, New flight plan lead to more fuel being needed. Over an hour at the gate."
Cons: "My seat's audio port was broken. Multiple earphones did not work properly"

Pros: "Good crew."
Cons: "No comfort. Should have picked my seat."

Pros: "Same as previous flight"
Cons: "same as previous flight"

Pros: "Service and crew were excellent. Seats had extra legroom built in."
Cons: "Terrible internet service for the $8.99 I paid. Also the early departure of passengers who have to catch connecting flights doesn't work when those passengers are in window seats. Just get people off the plane and keep passengers from starting conversations with the crew while exiting"

Pros: "Hu"

Pros: "Slight delay but good communication."
Cons: "Spicy snack. Same snack on all 4 legs of our trip"

Pros: "It was ok."
Cons: "Small.plane, nasty sweet snack! Geez are peanuts that much more expensive!?"

Cons: "They overbooked the fright and I was afraid I wasn't going to get a seat."

Pros: "Great wheelchair service for my disability."

Pros: "I liked the boarding process. The staff were nice people too."
Cons: "The plane made a horribly alarming screeching sound before takeoff. WiFi was out. The snacks tasted like stale trail mix from a Fresno gas station."

Pros: "This plane had nice seats with comfortable room!"

Pros: "Nice crew, good flight."
Cons: "No Wi-Fi, short flight so not big issue"

Pros: "The flight was pretty empty so I had an entire row"

Pros: "I would like to start by saying that we had the best price ever and the service was exelente everyone that was working on the United plane were really attentive and friendly. Our flight was on time and we also got there couples of minutes early. Thank you United for also wishing me a happy birthday."
Cons: "There was really nothing negative that I can say. Other than loud snores that were coming from the person seating behind me. But overall excellent service by United"

Pros: "Eplenty of leg room. Very nice flight, no complaints,nothing I didn't like"

Cons: "Many alerts in my e-mail."

Pros: "comfort and everthing was good"
Cons: "ac was too cold"

Pros: "did not enjoy my flight whatsoever."
Cons: "they had to change me and about 10 other peoples flights because of the delays from "cloud cover" (what the hell?? terrible excuse) then the attendant LIED to me about where my bag would go. i missed my flight because of this, had to get re routed to san diego over 2 hours from my house, and my bag was sent to john wayne so i had to drive ANOTHER hour ans a half in traffic out of my way all because that illiterate moron of a flight attendant didn't know how to communicate with her coworkers about where our bags would be or how we could get them. absolutely never flying united again. horrible. what an awful day. they DO NOT deserve my hard-earned money, and the people deserve to know how truly crappy their service is."

Pros: "Crew helped make the best out of out nearly 2 hour weather delayed flight."
Cons: "SFO to SEA is always prone to weather delays. Wish United would fly more from SJC."

Pros: "Flight was cancelled when it was supposed to take off."
Cons: "Missed a day of work"

Cons: "I did not make it on time to a wedding because of the delay & problem with the plane."

Pros: "Everything went well; great service on both flights"
Cons: "N/A"

Pros: "The crew was very pleasant and professional in spit of all the grumbly passengers."
Cons: "First boarding was aborted and passengers were sent back up jetway to waiting area. This was due to a mechanical issue with the plane, which I am glad they noticed and took care of. However, getting to the plane's door and then being told to go back to the waiting area was unpleasant."

Pros: "Not much positive on this flight other than I was headed home. I had a decent seat but I had to pay extra for it."
Cons: "This review is for another flight that paid for the same day as this flight from LA to Lihue. The actual flight for this review is a different flight that I paid to get my friend on so could get home. He pretty much had an equally bad experience. The following is my review from my flight from San Diego to Lihue, through San Fransisco. I paid for both flights but wasn't offered the opportunity to submit a review for the flight I was on so I'm taking this opportunity now to do so. I was on a flight home after losing one of my best friends. The flight attendant was extremely rude, making me feel like she was going out of her way to get me a drink of water and never returned to offer food after they missed me when they went down the isle. The gentleman attending to the first class passengers was beyond rude to anyone attempting to use the lavatory near the first class section as if people were supposed to know that it was only available to first class passengers. I was never offered food and myself and other passengers repeatedly ignored by our flight attendant. The entire flight was freezing cold and the air blowing so loud that I couldn't hear any volume on the movie player I was watching, making that nearly impossible as well. I landed at my destination feeling cold and hungry with a pretty bad taste in my mouth towards United Airlines. I don't normally fly United but due to the untimely hospitalization of one of my best friends and having to fly on such short notice, it was all that was available. I used to be a united mileage member but my points expired and became useless to me, living in Hawaii with very few flights in and out of the state several years ago. They seem to have added flights since then but other airlines have won my loyalty since then. I was hoping for a better experience as I remember having better experiences flying United. After this recent experience, I'm not sure that I will be flying United again, especially given the price of fares and what you get for what you pay. You'd think the staff would be more welcoming knowing that people pay so much to fly and then pay for everything else once on the plane. (A comfortable seat, food, drink, etc)."

Cons: "I didn't like the 5 hour delay... Neither did any other United customer as it seemed like every single flight was delayed to everywhere for only united airlines"

Pros: "Crew was friendly"
Cons: "My husband, myself and 11 year old son were seated separately. We requested seats together. I was told by the desk staff that there were younger children also seated away from their parents. Once in board, I observed several families with adults seated together and children older than 11 seated together. Priority should have been given to younger children to sit with at least one parent. I was uncomfortable with my minor aged child was seated with strangers for a 5 hour flight. In flight online entertainment didn't work initially."

Pros: "The Mexican service always is so kind, excellent pilot, the trip was so windy, and I felt secure. You were beyond my expectations, we arrived a half hour before, thank you so much."

Pros: "The personnel were attentive and polite on the flights"
Cons: "Both going to Eugene and returning the plane was dirty, crumbs and dirt on the floor, garbage/trash in the seatbacks...very poor standard How do you people live with yourselves,?this was a substandard experience for a substantial amount of money."

Pros: "The flight attendant was nice and fun to talk to"
Cons: "Asian snack mix"

Pros: "Plane was clean, crew was efficient."
Cons: "Boarding was a nightmare, baggage took 20-30 minutes on the opposite end to be unloaded."

Cons: "Poor management of delayed flight and boarding"

Pros: "The plane was very nice and comfortable. There was a slight delay but we were kept well informed."

Cons: "It was FREEZING which made it impossible to sleep despite being exhausted from the extreme flight delays. Two issues (one was maintenance, the other was a passenger not feeling well) caused delays up to about 90 min!"

Pros: "The way they said "Hello" to me. Other than that, the water was good."
Cons: "Everything else. My flight was delayed for weather, and I missed my boarding by 2 MINUTES, and they rejected me at the gate, and told me my seat was already taken by stand-by. Then the lady I went to see at the customer service desk was rude, and rejected me from first class even though it was THEIR MISTAKE I was booked there. Then I didn't even land at LAX! I had to take another flight that landed at Ontario so I can make my appointment on time. Will NEVER travel with United again!"

Pros: "The flight crew was absolutely amazing! I really don't think I've ever had such lovely and respectful people working my flight before."
Cons: "I really have no complaints about this flight. It was organized, well cared for, and an overall very easy experience!"

Cons: "Was told I could sit next to my travel partner but when we went to check in at the boarding gate, we did not have seats together...."