Pick-up location | Koloa |
---|---|
Car types | Compact, Economy, Full-size, Intermediate, Minivan, Open air all terrain, Premium, Standard |
Rental locations | 3 |
Popular agencies | Hertz, Avis |
Economy | $70/day |
Compact | $70/day |
Intermediate | $72/day |
Standard | $77/day |
Full-size | $77/day |
Minivan | $142/day |
Premium | $94/day |
Open air all terrain | $239/day |
Hertz
4.8
Okay
143 reviewsCleanliness
6.0
Comfort
4.4
Pick-up/Drop-off
4.4
Value for money
3.6
2 locations in Koloa
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Reviews
10.0 Excellent
Jun 2022
2.0 Mediocre
Dec 2021
4.0 Okay
Dec 2021
10.0 Excellent
Aug 2017
Pros:
Price was lower than quoted. I had a small accident with two small dents and they were very reasonable.5.2 Okay
Aug 2017
Pros:
The car was fine. The staff is very reasonable and friendly given the challenge at the Lihue-Kauai location.Cons:
The shuttle buses are too small to accommodate the demand after a flight arrives, so you may have to wait several shuttles to get onboard and to the rental car location. Once there, the line is slow--- not uncommon for rental agencies, but one would think they could figure this out. Most damning, After waiting in line for the rental car and getting the paperwork finalized, we had to wait another half hour for the car to be ready. They said it was being cleaned. We waited with another 40 people. There has got to be a better way to run this location. There's either a management problem or a shortage of employees.2.0 Mediocre
Aug 2017
Pros:
The car was fine but the experience of picking it up in Kauai was so miserable I don't think I would ever use Hertz again. We were told there were no cars when we arrived at the lot. A smug agent informed people that the agreement was for a car sometime that day and not at any particular time. What a way to start your vacation in paradise. It took a long time before they even would predict when a car might be available. Then I was told a car was on the lot but I would need to wait for it to be cleaned. Inconsiderate and incompetent service. A large group of really unhappy customers basically begging to take any car they could find. No apologies.Cons:
See above.Enterprise
8.7
Excellent
61 reviewsCleanliness
8.9
Comfort
8.9
Pick-up/Drop-off
7.0
Value for money
8.7
3 locations in Koloa
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Reviews
6.0 Good
Apr 2021
Pros:
Staff was wonderful. Car was clean and ready for pick up.Cons:
Location is NOT at airport - there is NO shuttle. Uber / Lyft are NOT readily available. Must rely on taxi, which is hit or miss from the airport. I had to walk the 1.8 miles from the airport to get to Enterprise before it closed.10.0 Excellent
Feb 2020
Pros:
We loved how smoothly and efficiently the check in and return went.9.6 Excellent
Jul 2019
Cons:
Car was a little hard to get into.10.0 Excellent
Jun 2019
Pros:
Check in staff rocked. Super easy drop off.10.0 Excellent
May 2019
Pros:
This Lihue location was fast, helpful and easy.10.0 Excellent
Feb 2019
Pros:
Agents that I talked to were very friendly and helpful. Would definitely book at the Marriott again, very easy.Cons:
nothing, everything worked out great. We had the car for a month and no problems at all.Avis
5.0
Okay
33 reviewsCleanliness
5.5
Comfort
6.0
Pick-up/Drop-off
5.0
Value for money
4.5
2 locations in Koloa
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Reviews
10.0 Excellent
Dec 2019
Pros:
The check in cashier was super sweet. Had lots of great travel advice, understood that we were tired from our flight and gave top notch customer service.4.0 Okay
Dec 2019
Pros:
First car needed maintenance. They should have known this. The battery died in the parking lot.Cons:
Car might have worked.8.0 Excellent
Jul 2019
Cons:
Rental car pick up had a very long line10.0 Excellent
Apr 2019
Pros:
Is was easy to get and returnCons:
They were super8.0 Excellent
Apr 2018
Pros:
Car was clean and nice full of fuel and ready to go. Process was fast and easy. Service and car were great, no complaints.Cons:
When I priced out the same car the day before it was half as much. My fault for not reserving it then I guess. I just don’t like price gouging. Even under the guise of supply and demand.4.8 Okay
Apr 2018
Pros:
Car was very comfortable and had no issues with operations.Cons:
Pick up and drop off was chaotic, customer service was very poor. Picking up the car took an hour because of long lines and slow service. It was clear they were backed up and did not have enough vehicles clean and ready to rent. Drop off was also poor, the return area was poorly marked and the attendant did nohad promptly acknowledge us or assist in directing us for our return.Dollar
4.4
Okay
37 reviewsCleanliness
6.1
Comfort
6.2
Pick-up/Drop-off
3.8
Value for money
4.4
One location in Koloa
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Reviews
2.0 Mediocre
May 2021
Pros:
Nothing! Will never use Dollar Rental again!Cons:
I booked our car 3 months ahead of our trip. Called 2 weeks prior to our trip to confirm we did have a car and they confirmed we did have a car. The day before our trip, they called and said they were closed on the weekends so we would not have a car! They also said they were calling "as a courtesy" and were not required to call us!!!!!! That left us stranded. Found out they changed their hours a week prior to our trip but they never bothered to call us until the day before. And then to have the audacity to tell us they were calling as a "courtesy"!2.0 Mediocre
Dec 2019
Pros:
Staff was friendly.Cons:
Kayak needs to be more transparent with travelers, information and prices. Very disappointed.2.0 Mediocre
Feb 2018
Pros:
The drop off was nice and easyCons:
At Koloa, I had to wait 40 mins for the girl to get back from lunch before being helped. Betsy didn’t know what she was doing. She didnt know how to fill out the contract when I had papers clearly showing the break down of my charges. Said there were no full size cars available (which I paid for) when there was7.2 Good
Jan 2016
Cons:
I don't like being charged an extra $13 per day to add my spouse as a second authorized driver. That doesn't seem fair. The company is not assuming any additional liability - why are they charging me anything?10.0 Excellent
Jun 2022
6.0 Good
Jun 2022
2.0 Mediocre
Jun 2022
6.0 Good
Jun 2022
4.0 Okay
Jun 2022
2.0 Mediocre
Jun 2022
Economy Rent a Car
10.0
Excellent
14 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
10.0
One location in Koloa
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Reviews
6.0 Good
Feb 2020
Pros:
Car was comfortable - outwardly seemed clean - staff was niceCons:
Car smelled like cat pee almost from the time we drove out. The operation was very small and not what we expected from a front line car rental company - obviously contracted out. Not much inventory to pick from and I felt the professionalism was lacking - would never rent from them again. Gave us an uneasy feeling in regards to the paperwork we were given in the onset.3.6 Mediocre
Feb 2020
Pros:
Staff was friendlyCons:
Our car had major issues. It was 13 years old with 100,00 miles on it. Windshield wipers didn't work, it started to overheat while we were sightseeing, the whole car would shake violently when you braked and the transmission was slipping gears when accelerating from a stop. It was like a bad joke.4.0 Okay
Jul 2019
Pros:
Car AC didn’t work, windows would shut, engine check lights on. Staff told us tough luck.Cons:
Better car or rate reduction for crappy car8.4 Excellent
Mar 2019
Pros:
The staff was great. It was a super quick process.Cons:
The car was a little older. A newer one would have been nice. But it was still clean and very reliable.10.0 Excellent
Oct 2018
Pros:
We were picked up by our friendly driver who was happy to answer any touristy question. On our way to the rental company, he called the guy in the office to get our car ready. The process was very speedy.Cons:
We did not get the type of car we ordered but nevertheless were happy with the rental company overall.9.6 Excellent
Jun 2018
Pros:
The pickup and drop off were so easy. Everyone was lovely The car worked well and was clean. All good.Cons:
The price. But i think it was actually reasonable given the prices in Kauai and probably better than most.National
8.5
Excellent
18 reviewsCleanliness
8.5
Comfort
9.0
Pick-up/Drop-off
8.0
Value for money
7.0
One location in Koloa
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Reviews
9.6 Excellent
Aug 2019
Cons:
Our experience was great. We were upgraded to a vehicle that best suited our needs at no cost.8.8 Excellent
Jan 2019
Pros:
Car was fine staff was fast.Cons:
4 days cost more than bringing it back & getting an upgrade for a week separately. Together price would have been $1500. Separately (2 reservations rather than 1) was $580 & $340. Ridiculous.8.8 Excellent
Nov 2016
Pros:
Pick up and drop off went very smoothly. SUV was adequate and handled the island's roads very well. We had a late arriving flight and the office stayed open past normal hours to accommodate our reservation.Cons:
Expected a RAV4 - got a Hyundai SUV instead. Not a big deal though.4.0 Okay
Dec 2021
10.0 Excellent
Nov 2021
10.0 Excellent
Nov 2021
10.0 Excellent
Oct 2021
9.6 Excellent
Aug 2019
Cons:
Our experience was great. We were upgraded to a vehicle that best suited our needs at no cost.8.8 Excellent
Jan 2019
Pros:
Car was fine staff was fast.Cons:
4 days cost more than bringing it back & getting an upgrade for a week separately. Together price would have been $1500. Separately (2 reservations rather than 1) was $580 & $340. Ridiculous.