Overview

Hotel Istana Kuala Lumpur City Center
Best Room Service

73 Jalan Raja Chulan, , Kuala Lumpur 50200, Malaysia
+60 321 419 988

$66+

Overall guest ratings

8.4/10 Excellent
Based on 4,221 reviews

Review highlights

  • 9.7
  • 9.2
  • 8.9
  • 6.4

Good to know

  • Great reception
  • Friendly service

Nearby

    Show all

    About

    Location. Situated in the central business district, in a neighborhood called the Golden Triangle, this Kuala Lumpur hotel is close to Kuala Lumpur Convention Centre, Sungei Wang Plaza, and Petronas Towers.

    Hotel Features. Hotel Istana Kuala Lumpur City Center features the full-service Ayer Spa, fitness facilities, an outdoor pool and children's pool, spa tub, steam room, and sauna. (Guests must be at least 16 years old to use spa facilities). Business amenities at this 5-star property include a business center and a ballroom where up to 2000 guests can gather.Free WiFi Internet access is available throughout. This Kuala Lumpur property has three restaurants specializing in Asian cuisine and serving Malaysian dishes, and a snack bar/deli with live music. The staff can arrange wedding services, event catering, and secretarial services.

    Guestrooms. Guestrooms have 42-inch LED TVs equipped with premium cable channels. Complimentary newspapers, in-room safes, and multi-line phones with voice mail are also featured. In addition, rooms include complimentary WiFi (high-speed) Internet access, coffee/tea makers, and minibars with complimentary bottled water. Bathrooms offer separate bathtubs and showers with handheld showerheads, as well as phones, bathrobes, and slippers. Rollaway beds available for a fee.

    Less More
    Hotels.com

    Amenities

    • Fitness center
    • Free Wi-Fi
    • Business center
    • Car rental
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Tennis
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Designated smoking area
    • Storage available
    • Terrace/Patio
    • Laundry facilities
    • Child pool
    • Coffee shop
    • Babysitting/child services (surcharge)
    • Pets not allowed
    • Steam room
    • Wedding services
    Less More
    Reviews

    Guest reviews

    Overall Rating

    8.4 Excellent
    Based on 4,221 reviews
    • 9.7 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.9 "Near to public transport, according to 99%."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.8 "98% thought it was easy to get to the train station."
      9.5 "City centre within easy reach, said 95%."
      8.6 "Great parking, according to 86%."
      10.0 "100% thought parking was inexpensive."
    • 9.2 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.1 "81% said the reception staff was great."
      7.8 "78% found the restaurant service to be one of the best."
      8.5 "85% were happy with the room service."
      7.3 "Management was excellent, said 73%."
      10.0 "100% said the recreation staff was great."
    • 8.9 "Breakfast is good."
    • 8.9 "Bar is amazing."
      8.9 "Delicious alcoholic drinks, according to 89%."
    • 8.2 "Food is delicious."
      8.0 "80% loved the menu selection."
      8.8 "88% were happy with the price."
      9.2 "92% enjoyed the snacks that were offered."
      8.8 "Yummy desserts, said 88%."
      8.0 "80% enjoyed the side dishes."
    • 6.4 "Internet is average."
      6.1 "61% thought the wifi quality was ok."
    • 5.8 "Rooms are ok."
      5.9 "Only 59% said rooms were clean enough."
      5.5 "Beds were acceptable for 55%."
      5.3 "Only 53% thought the shower was ok."
    • 4.3 "Vibe wasn't good."
      1.1 "89% criticized the unstylish hotel."
    View all review categories

    Overall Rating

    8.4 Excellent
    Based on 1,941 reviews
    • 9.5 "Terrific location."
      9.7 "97% liked the proximity to shopping."
      9.9 "Near to public transport, according to 99%."
      9.7 "97% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.4 "City centre within easy reach, said 94%."
      8.8 "Great parking, according to 88%."
      10.0 "100% thought parking was inexpensive."
    • 8.9 "Great service."
      9.5 "95% found the staff to be very friendly."
      7.7 "77% said the reception staff was great."
      7.9 "79% found the restaurant service to be one of the best."
    • 8.9 "Breakfast is good."
    • 8.8 "Bar is amazing."
    • 8.4 "Food is delicious."
      9.1 "Yummy desserts, said 91%."
      7.8 "78% loved the menu selection."
      8.7 "87% were happy with the price."
    • 6.3 "Internet is average."
      5.9 "59% thought the wifi quality was ok."
    • 5.4 "Rooms are ok."
      5.6 "Beds were acceptable for 56%."
      5.4 "Only 54% said rooms were clean enough."
      5.4 "Only 54% thought the shower was ok."
    • 4.0 "Vibe wasn't good."
      1.2 "88% criticized the unstylish hotel."
    View all review categories

    Overall Rating

    8.3 Excellent
    Based on 1,139 reviews
    • 9.5 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.9 "Near to public transport, according to 99%."
      9.8 "98% thought it was easy to get to the train station."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.8 "98% liked the proximity to sightseeing."
      9.3 "City centre within easy reach, said 93%."
    • 9.2 "World class service."
      9.6 "96% found the staff to be very friendly."
      7.8 "78% thought the service was very professional."
      8.2 "82% said the reception staff was great."
    • 8.9 "Breakfast is good."
    • 6.9 "Internet is average."
      6.5 "65% thought the wifi quality was ok."
    • 5.8 "Rooms are ok."
      6.0 "Only 60% said rooms were clean enough."
      5.1 "For only 51%, the bathroom was ok."
      5.1 "Beds were acceptable for 51%."
      5.5 "Only 55% thought the shower was ok."
    • 3.9 "Vibe wasn't good."
      1.1 "89% criticized the unstylish hotel."

    Overall Rating

    7.9 Good
    Based on 379 reviews
    • 9.8 "Terrific location."
      9.8 "98% liked the proximity to shopping."
    • 9.3 "World class service."
      9.8 "98% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
    • 8.8 "Breakfast is good."
    • 6.1 "Rooms are ok."
      6.1 "Only 61% said rooms were clean enough."
      5.6 "Beds were acceptable for 56%."
    • 4.4 "Vibe wasn't good."
      1.0 "90% criticized the unstylish hotel."

    Overall Rating

    8.2 Excellent
    Based on 759 reviews
    • 9.8 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      9.9 "Near to public transport, according to 99%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.8 "98% liked the proximity to sightseeing."
    • 9.5 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.3 "83% said the reception staff was great."
      8.0 "80% thought the service was very professional."
    • 8.9 "Breakfast is good."
    • 6.7 "Internet is average."
      6.4 "64% thought the wifi quality was ok."
    • 5.2 "Rooms are ok."
      5.5 "Only 55% said rooms were clean enough."
      5.8 "Beds were acceptable for 58%."
      5.0 "Only 50% thought the shower was ok."
    • 4.1 "Vibe wasn't good."
      1.1 "89% criticized the unstylish hotel."
    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Great reception"
    "Friendly service"
    data provided by TrustYou

    Recent Reviews

    Find reviews that mention
    club lounge
    club suite
    asian food
    monorail station
    great location in the heart
    spacious room beautiful
    efficient and courteous staff
    needs refurbishment
    floor paint
    big rooms
    pavilion
    middle mattress
    efficient and courteous
    exceptional breakfast
    More

    Photos
    Map

    Map

    Close