Overview

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Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
+60 321 470 888

$72+

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Rates

Overall guest ratings

7.3/10 Good
Based on 1,463 reviews
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Review highlights

  • 9.6
  • 9.0
  • 4.7
  • 4.3

Good to know

  • Friendly service
  • Great shopping

Nearby

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    About

    Novotel Kuala Lumpur City Centre is located in the Golden Triangle of Kuala Lumpur between Petronas Twin Towers and Bukit Bintang Shopping District. Major shopping malls Suria KLCC and Pavilion KL are easily accessible by foot using pedestrian sky bridge, including monorail and LRT train station that connect to the main transport hub, KL Sentral. Ideal for business travelers, the hotel provides free parking facilities upon reservation, air-conditioned rooms with high-speed WiFi access.

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    Amenities

    • Fitness center
    • Free Wi-Fi
    • Business center
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Storage available
    • Non-smoking rooms available
    • Facilities for Disabled Guests
    • Gift shop
    • Laundry facilities
    • Child pool
    • Cable or satellite TV
    • Pets not allowed
    • Parking (surcharge)
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    Map

    Map

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    Reviews

    Guest reviews

    Overall Rating

    7.3 Good
    Based on 1,463 reviews
    • 9.6 "Terrific location."
    • 9.0 "Incredible bar."
    • 7.4 "Good service."
    • 6.5 "Breakfast is mediocre."
    • 5.9 "Internet is average."
    • 4.7 "Bad amenities."
    • 4.3 "Not very clean."
    • 4.1 "Rooms are not good."
    • 3.6 "Pool is below average."
    • 3.0 "Horrible vibe."
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    Overall Rating

    7.4 Good
    Based on 453 reviews
    • 9.4 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
    • 7.4 "Good service."
      8.4 "84% found the staff to be very friendly."
    • 6.8 "Breakfast is mediocre."
    • 5.6 "Internet is average."
    • 5.1 "Average comfort."
    • 4.5 "Not very clean."
      4.1 "59% said rooms were dirty."
      2.5 "75% said the bathroom was dirty."
    • 4.0 "Bad amenities."
      3.8 "62% thought the building wasn't nice."
    • 3.7 "Rooms are not good."
      4.1 "59% said rooms were dirty."
      2.1 "79% complained about the bathroom."
      1.1 "89% thought they were poorly maintained."
      4.5 "55% didn't like the uncomfortable beds."
      2.0 "80% were disappointed with the minibar."
      0.3 "Air conditioning was criticized by 97%."
      2.5 "75% said the bathroom was dirty."
    • 3.5 "Pool is below average."
    • 3.0 "Horrible vibe."
      1.4 "86% criticized the unstylish hotel."
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    Overall Rating

    7.5 Good
    Based on 351 reviews
    • 9.5 "Terrific location."
      9.9 "99% liked the proximity to shopping."
    • 7.4 "Good service."
      8.6 "86% found the staff to be very friendly."
      7.1 "71% thought the service was very professional."
    • 6.4 "Breakfast is mediocre."
    • 6.3 "Internet is average."
    • 5.6 "Food is average."
    • 5.2 "Average comfort."
      6.8 "Only 68% said rooms were big enough."
    • 4.9 "Bad amenities."
      4.8 "52% thought the building wasn't nice."
      1.3 "87% were unhappy with the handicap accessible facilities."
    • 4.5 "Not very clean."
      4.0 "60% said rooms were dirty."
    • 4.5 "Rooms are not good."
      1.5 "85% thought they were poorly maintained."
      1.9 "81% complained about the bathroom."
      4.0 "60% said rooms were dirty."
      4.7 "53% didn't like the uncomfortable beds."
    • 3.2 "Horrible vibe."
      1.3 "87% criticized the unstylish hotel."
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    Overall Rating

    6.9 Good
    Based on 321 reviews
    • 9.6 "Terrific location."
      10.0 "100% liked the proximity to shopping."
    • 7.6 "Good service."
      8.6 "86% found the staff to be very friendly."
      7.6 "76% thought the service was very professional."
    • 6.4 "Breakfast is mediocre."
    • 6.2 "Food is average."
    • 6.1 "Internet is average."
    • 4.8 "Not very comfortable."
      4.2 "58% didn't like the uncomfortable beds."
    • 4.7 "Bad amenities."
      4.5 "55% thought the building wasn't nice."
    • 3.9 "Rooms are not good."
      2.0 "80% complained about the bathroom."
      4.5 "55% said rooms were dirty."
      1.3 "For 87%, the rooms looked old."
      4.2 "58% didn't like the uncomfortable beds."
    • 2.9 "Horrible vibe."
      1.4 "86% criticized the unstylish hotel."
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    Overall Rating

    7.0 Good
    Based on 336 reviews
    • 9.7 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      8.3 "Easily accessible by car, said 83%."
    • 7.0 "Good service."
      6.1 "61% said the reception staff was ok."
    • 6.5 "Breakfast is mediocre."
    • 5.2 "Internet is average."
    • 4.6 "Not very comfortable."
      3.7 "63% didn't like the uncomfortable beds."
      4.7 "53% thought it was too noisy."
    • 4.5 "Bad amenities."
      4.3 "57% thought the building wasn't nice."
    • 3.9 "Not very clean."
      3.7 "63% said rooms were dirty."
    • 3.2 "Awful rooms."
      3.7 "63% said rooms were dirty."
      3.7 "63% didn't like the uncomfortable beds."
      1.2 "For 88%, the rooms looked old."
      1.9 "81% complained about the bathroom."
      1.2 "88% thought they were poorly maintained."
    • 2.8 "Horrible vibe."
      1.4 "86% criticized the unstylish hotel."
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    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

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