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As we arrived, we were greeted by a very friendly staff at the reception who showed us around. We very much liked the spa where we were alone. We also liked the breakfast in a room with a view of the lake
comfortable and very near to our children
Everything was done to ensure we had a very good stay and enjoyed it No
I Felt at home in this hotel it was relaxing,quiet, comfortable, stylish convenient, considerate and caring
competent hotel staff. Good breakfast. Clean rooms. Good ambiance (the name romantic is correct!!) no elevators in the part of the hotel where we had a room. May be difficult for older people and of course, with the luggagge (but help is there for luggage is there if needed)
Caring and helpful staff
Quiet location. Nice rooms. Good breakfast.
Location, landscape, hotel staff, breakfast in the room.
Friendly and efficient staff, very good food, cleanliness, design, comfortable room, location, "sense of tradition" The windows of the room overlooked Seestrasse with its traffic noise.Some noise also came from the parking lot.
The location and the maid service Suffering from jet lag, with no sleep on the plane, and having taking a sleeping pill, I was stunned to hear that someone was knocking on my door after 10 p.m. This person was from the front desk. There was a "do not disturb" sign on the front door. He was asking me if I could look for a key that the last guest had lost! I felt very distraught and frightened.
the Upgrade to a beautiful suite overlooking Zurich with a panoramic view. The bed was the most comfortable bed I've ever slept in.
Its luxury hotel, very nice river view,very good staff, quick chick in and chick out. Daily breakfast are the same no changes!!no multy choices
Nice, pleasant and very accomodating staff, friendly to Americans. Clean rooms with US, UK and EU outlets (along with Swiss). Some rooms have a nice view of the river and the city/train station and park. Room was very clean and Poor parking facilities. Expensive and difficult to park a "normal" sized car. A 10-15 minute walk to eating areas. Thai restaurant was expensive and so-so.
Very clean, quiet to sleep, nice bathroom, good restaurant & bar Staff started cleaning from 9 o´clock... we were still sleeping - disturbing
Executive lounge was great. Breakfast was great along with availability of wine and other drinks. Light food served in late afternoon was disappointing and was not what I expected. Food was more like snack sand very little choice.
the service was very good and very good location and the room size is very good also
Location to Central Zurich Somewhat pricey
Very friendly service unreasonable prices for food items ,Wine
smoking area house keeping is too early
Clendiness, efficentcey etc was good. The room given was a in a corner with a proper view.
i think i enjoyed living at marriot and the its location is very approachable and its a luxurious place to live .... i had booking btu when i came to hotel the room was not ready so i waited for somtime so this shouldnt be happened and a lack of management so try to look at this next time ....
Good location for an airport hotel with free parking and internet. Very quiet room. Decent restaurant for dinner and express breakfast was good option (if you don't want full buffet). Nothing really but would have been nice to have a reading light by the chair.
Staff was very friendly and helpful. Located very close to the train station made it easy to get into town. Noise wasn't too bad. No A/C in rooms. They do provide a really nice fan in the room and that did the trick most of the time
A wonderfully convenient hotel when coming from/going to the airport in Zurich. Although it is right across the railroad tracks from the Kloten train station, all the guest rooms are on the side of the building away from the train so it was very quiet. very easy 15 min. commute into downtown Zurich. Grocery store right across the street and fridge in room so we did our own breakfasts. Staff was very helpful in recommendations for our one free day in Zurich and the free shuttle to the airport was quick and convenient. Also appreciated having a restaurant on the premises for quiet evenings. Definitely caters to international travelers.
Effective check-in. Quiet and clean.Good food for dinner. Shuttle bus to airport.
It was very convenient to the city - you just come out of the S-Bahn station, cross the track and you're there. It is a short drive to the airport. It was fine, but very sterile.
Hotel was very clean. It is just a few minutes from the airport with a convenient shuttle. Basic hotel, no frills but clean and relatively inexpensive for Zurich. Staff were friendly and helpful.
We used it as a place to stay the night before flying out of the airport but its location right by the train would make it suitable for longer stay if staying in Zurich was too expensive or you have a car (free parking). Quad room was spacious and comfortable. The area isn't exciting but, again, works well as a base of operations or stay before/after flying in/out.
Airport shuttle timely. Train station to downtown right outside hotel. Friendly staff.
Easy transportation, bus and train easy walking distance. Shuttle to airport. Shower sprayed water onto bathroom floor. Tile grout needed work. Otherwise room was good.
Big room, good bed. Airport Shuttle okay (and on time) (as all hotels in the Zürich area) the hotel is expensive. Isolation of the room could be a bit better.
Hotel was easily situated at the kloten train station - literally right outside. Shuttle to airport needs to be scheduled in advance, and is very convenient. Nice atmosphere. Rooms are good sized. There is no AC like in much of Europe, but you can use the floor fan and open windows. Great place to stay!
Best Zurich airport hotel I have stayed. Free shuttle; 100m or less to Kloten train station; modern, nice. Like all, bkfast is expensive
You get what you pay for. Convenient location for layovers, and the staff was helpful in directing me to what was open late due, to my late arrival. Highlight was breakfast. I have stayed at many hotels, around the world, and that was the best breakfast I have had/seen. I usually stay at nice hotels with good value, so if you are a high roller, maybe you have seen better. Nonetheless, the breakfast deserves a gold star in the board.
A refund of the Sunday night. I needed the room but two nights earlier. They would not edit reservation to October 7 instead of October 9. They were not full either night. Bad taste. I run a tour opaerator business. Refund policy. See above
We find ourselves every year with a night to spend in Zurich while traveling from the US to the Alps for skiing. This year's trip had a motor coach connection from the airport on arrival. Other years we had a night to spend before departure from Zurich. We have tried other airport hotels and few in the city. We like to eat a favorite restaurant in Zurich which is a short train ride from the airport. The Radisson was just perfect. More convenient than the other airport hotels which are reached by shuttle bus. The connection to the airport is underground through the large train station/shopping center. The train into the city leaves every 15 minutes. I love the design of this Radisson. Our room faced an an interior courtyard with a tall "wine tower" lit by changing LED lights. I thought this would annoying but it was good. The heat and ac were perfect. The bathroom was well designed. All the lighting in the room was superb. I am an architect and I really appreciate good Swiss design. This is well designed hotel, better than any Radisson I have stayed at, contrary to some reviewers who say they are all the same. Nothing
Nearness to the airport. Great front desk staff. Room was nice. Restaurant was good. I wish that the air conditioner could be set lower than 20 C, stay to 18 C at night while sleeping.
Ultra convenient access to Zurich airport, and train transportation into town. The hotel is quite modern looking and very quiet considering all of the traffic and planes nearby. For the price, I would have expected just a couple of conveniences added such as free bottled water int he rooms and 24 hour access to coffee in the lobby.
The staff made a handful of weary travelers very welcome and right at home. The accommodations were excellent. Not applicable.
The convenience of location of the hotel. You don't have to leave the airport per say. There is an underground passage right into the hotel. Very clean. Very Swiss. There isn't a bad room. Beds are great. Quiet rooms. If you can swing the cost then stay here if you have an early flight out or you get into ZUR late. You won't be disappointed You better know the person you are staying since there is a glass wall that divides you from the bathroom. There is a curtain that one can draw from the outside. I saw this in Dubai one time and it is interesting. Usually if you are staying in the same room with someone you know them. This was my sister which I could handle. The curtain was drawn. Nice place over all. They don't have the convenience of you printing out a boarding pass. You have to email it to the front desk. A bit weird for an " AIRPORT HOTEL" Not to have an easy convenience like this printing option.
very clean lost one of my reservations and had to pay for another room out of pocket
Outstanding proximity to the Zurich Airport. Spacious accommodations. Bathroom lighting wasn't sufficient.
location no shower door, so water over the floor
Closeness to Airport for early flights.. A bit dirty carpets and tile in shower.
Walking Distance underground to airport None I can think of
The location, good hotel for stopover between two flights
The lady who managed and served in the breakfast room was particularly friendly and efficient. She made it feel as if I were staying in her personal guest-house. Please convey my appreciation.
Very friendly staff,both at reception and breakfast. Very clean and quiet rooms. Fast free wired internet in rooms.Good beds.Ideal location to airport as well as to Zürich city. Breakfast good, but little choice.
Good hotel in zurich & pickup & drop facility good
The room is very clean. The location is very good for persons who have early flight, just 5 mins to the air port. I booked room for 4 persons, they gave us 2 rooms, one with twin bed and another one is 1 bed but it seems very small for 2 persons, It is just a queen bed. However, it was ok for us.
Close to airport. Free shuttle. Staff are friendly. Price is beyond reasonable. Not close to town, need a 15-minute train. If you are here after 22:00 , you are getting no food within a 1km radius.
Staff was friendly and helpful. Good English language capabilities. I was there on business and this was a good location in that regard Air Conditioning was inadequate. Hard to sleep at night because the room was not adequately cooled. They said they would check it but no noticeable improvement
This is one of the best deals in Zurich. The hotel was very clean and the rooms were spacious. There is a convenient shuttle to the airport and the train to downtown is right across the street. I definitely recommend this hotel to any type of traveler staying in Zurich.
It was convenient to the airport and the shuttle system was wonderful. I thought the prices in the restuarant was somewhat high, but the food we had was very good. The staff was very accommodating.
The room was clean, well designed, and comfortable. The best feature is the free shuttle to the Zurich airport. The train to downtown Zurich is 15 minutes but will cost you 13CHF round trip.
Proximity to Kloten station. Convenience of airport shuttle. No air conditioning. Staff did not respond to request to open the safe in the room which was left locked by the previous occupants.
Location and staff. both terrific.
Really great location in Zurich. Can walk to most of the sites or grab a tram right out front. We had a junior suite and the size and layout were great. Very helpful staff. No complaints. Would definitely return.
The hotel was conveniently located near the train station. The bar had a great pianist/vocalist. It was easy to walk anywhere in the city from the hotel. Breakfast was a bit expensive.
Air conditioning very bad , also It is at a very noisey corner so the windows must always be closed !!
very nice location
Location is perfect. Close to the station, the shops and business centers.
it is conveniently located, but rather old, albeit well maintained no decent parking facility
Location. Next to main train station and river. None
location, good restaurant downstairs
location, location, location!!! The staff was very helpulf and accomodating, but not necessarily effective in solving request. The restaurant (King's Cave) was excellent, and the service top notch. the A/C did not work well, and the solution I got when I asked for somebody to get it fixed was to open the window. The parking although available, was not necessarily very user friendly as you need to get somebody from the staff to go down with you to get your car in and out of the garage.
Restaurant and Bar, Knowledgeable and helpful staff, central location of the hotel for restaurants, shopping, sightseeing and transportation around the city. small rooms, weak air conditioning (more like climate control, only).
Location was very good. Food served was very good with friendly service. I was very happt to stay there.
building is quite nice, it feels well preserved without looking too outdated or without character. breakfast was a good variety of spread. they will accommodate guests for ice and other things if needed. would stay there again. some spare toiletries would've been nice, but not completely necessary.
Friendly, efficient staff. Ultra modern room, spotlessly clean. Great breakfast with extensive selection of food.
room was ready only at 15 30
Great location. Staff very helpful. Value for money.
the interior design for the same price one can stay 3 or 4 nights in a similar hotel in any other european country
The location is great: a five minute walk from the train station with no hills to climb. Central to Zurich: shopping is minutes away, great restaurants are everywhere (Cicino for absolutely the best pizza and Italian food in Zurich). Staff very friendly and multi-lingual.
The breakfast is too simple.
Spacious room. Very quiet. Nice breakfast. Five minute walk to train station, 10 minutes to historic area. Staff very friendly. Lighting was a bit dim in the room. Work desk in a rather dark corner. Heat was on (Sept) but not quiet warm enough in the room.
Convenient location to Bahnhoff. Cleanliness. Friendly and helpful hotel staff. When asked, restaurant servers stated service was not included. This is not correct in Switzerland. The menu should reflect a statement concerning included services.
not much very expensive for what we received, and the staff were not helpful at all
Great location and value for money. No complaints.
Spa and view on Zurich! Nice room and lobby! -
Amenities in the rooms and the bathroom. Also very nice bath salts. Rooms were small for the price paid.
is just great
Spa Expensive dinner
I loved everything about this resort. I'm from Los Angeles CA and consider myself well traveled who frequently stays at 5 Star Resorts both in Europe and the states. I have nothing negative to say about the resort it is indeed one of the best in the world!
The coffee machine did not work. The noise air conditioning fan in the room could not be turned-off
Location was easy to get to the tram , room was typical european style room. Breakfast was super expensive , two cups of tea or coffee was 10 dollars. they had no converters to change the voltage to 115, to charge my phone, they rent them if they have any for a 20 dollar deposit
Friendliness of the staff The second date of my stay the room was more expensive and not as nice as the previous date
The hotel is convenient for the airport and in particular the shuttle bus every 15 minutes is good. Like most airport hotels I think it is overpriced for what is generally a very short overnight stop.
This what you expect from an expensive airport hotel, good facilities and service. They lenr me a power adaptor due to the odd Swiss power points. I didn't like the shared table in the restaurant at dinner time because I hadn't booked. Breakfast, parking and internet were all expensive.
Convenient for the airport. Frequent, scheduled, free transfer bus. Clean, well equipped rooms. Good restaurant choice. Friendly staff.
A very comfortable hotel . The rooms
driving directions from airport need much improvement vis-a-vis construction on road
Welcome drink, hotel bar & restaurant, ambience of lobby Bed not very comfortable for us - room too warm
Stayed here many times - can't fault it.
Breakfast buffet was expensive, and if there was a way to have something simple (like coffee and an egg) and avoid the cost of the buffet, it was impossible to figure it out.
Room was excellent with good bathroom fascilities and service to and from Zurich airport excellent
Friendly and proffessional staff, hotel location and excellent service no
We loved our dinner at the hotel seafood restaurant.
Very good location. Very easy to move around to important places in Zurich. Good for shopping also. I requested for the taxi to International Airport. I am expecting a meter taxi. When the taxi arrived there is no meter and the hotel didn't inform me ahead about this. Taxi charged me CHF 60 and I think this is not acceptable. Hotel should inform me an estimated cost of the taxi before they call.
I like the convenience to the station and shopping. the hotel is very well run with most helpful staff The internet connection is far too expensive. Other Hotels, both in Switzerland and the rest of Europe, have WiFi connections for just a few euros or, often, free.
The location of this hotel is excellent for my business purpose. There are many little restaurants to choose from and the tram is right next to the hotel.
The staff could not find the Booking .com reservation but handled the situation well and I was given an excellent room as I had requested. None
Large, fully appointed rooms near the train station. Also, near close to major shopping. Attention to detail was lacking for a quality hotel. Two or three small problems but major problem was heat was on and couldn't turn it off while air conditioning was off and couldn't turn it on. If possible book a room away from the main street.
centrally located no
location, restaurant and cafe The hotel a lot of maintenance works, they should have mentioned that when comfirming reservation. Housekeeping was poor for a 4 star hotel
Location. Location Location...... I would recommend this hotel just for its location. they were overbooked and offered us to choose smoking room or smaller room just above tram station. Unprofessional!!!!!!! We had to wait for 20 minutes at the reception desk before we were taken to see the room.
the location i was excepting more modernity and better service...
the hotel is very nice, the breakfast is excellent. The price is a bit too high for accomadation.
extremely cozy and stylish design in room and in the hotel facilities No. If room rate could be less expensive.
Atmosphere and service during breakfast
One of the best hotels in the world. Highly recommend the Junior Suite. The food is amazing, and the service is second to none.
Lake view facilities at most of a three star hotel of the 1960s. Highly overpriced for quality offered
the location , the staff and the service. there is no swimming pool and spa.
Hotel staffers were excellent; helpful, knowledgeable, friendly. Quality of beds/linens/bathrooms/guest rooms/ public rooms wonderful. overpriced room service menu
location for the price we paid, it was a really small room
The friendliness of the hotel staff Very small room for the money. Not even (real) space to place the in room breakfast
Nice hotel albeit a bit run down. Staff not very attentive (forgot taxis, slow in serving etc). Not 5 star level. Overprized.
stuff was friendly it's nothing so special u would expect form "de lux" hotel
exelent view of the lake the shower in the bathroom had a very poor flow.
Loved the balcony with such wonderful views. Definitely, the highlight of the entire hotel. Good buffet breakfast with great view from terrace dining room. didn't realize it was a "tour" hotel. Food was expensive and not good. Drinks highly overpriced and severed in tiny glasses. Hotel really needed some "updating". Air conditioning in our room didn'twork, but it was repaired.
We like the service of the hotel, the good location and the beautiful view of the lake. we didn´t like there are only one front door that open directly to the corridor and we listen all the noise of the neighbour door.
Fantastic boutique hotel, very stylish & comfortable with really friendly staff. No restaurant available.
Seen many nice hotels and this is one of the best.
It's in the middle of the city. For this high room price, the breakfast should be included!
yes, it`s expensive but the hotel is pure class.
The friendliness of the staff and the birthday card, champagne.
rooms and service decoration
Attitude of staff, room layout, amenities.
I like fitness,eating,room service. I like every things in this hotel.
Elegant and with all modern facilities Toilets dont have locks
excellent service nothing
The atmosphere of the hotel is great, as all the other Hyatt hotels. Actually I chose Hyatt because I have never been disappointed by this chain.
In general every thing good and staff are very helpfull. No.
good room concept, smoking and non-smoking rooms available, spacious bar too expensive for its quality. not really efficient front desk (did not bring up items to the room as requested, but left them without notice at the front desk). when room was cleaned, full ashtray was not emptied (!). ridiculous charge for 5 min stirring (not cleaning) of 1 jacket and 1 pair of trousers: CHF 76.-
Room rate at CHF660 outrageous. Hotel not worth it. Restaurant closed on my Sunday night stay; having to walk down the road to find place for dinner not acceptable at that room rate.
The design. I was not provided a non-smoking room as requested so I dislike the smell of cigars and cigarettes in my room during my entire stay.
spacious rooms, room service and quite atmosphere at the lobby staff should be more attentive
Too many decore, too less comfort for this price.... , breakfast is economy class.
I have stayed in many 5 star hotels all over the world and the service, staff and charm here was one of the best. I cannot tell you how very special they made me feel each day I was there, one would have thought I was a celebrity. Not a thing, it was charming.
Staff was friendly, the room clean. At my birthday the hotel offer a present to me, which was very nice. Breakfast is overpriced, with limited options; the A/C system can not be totaly switched off.
Very convinient for a city trip. the hotel is quiet and the rooms are very big for a hotel in the city of zuerich.
Room spacious and clean. Restaurant was less than expected in a hotel of this standard.
Veri nice and personal approach and service, nice locality, quiet area, close to the historical center, Cigarette smell going into non smoking room
the room is very comfortable hotel is far from the city center.and too expensive and breakfast was very bad.
The warmth of the staff at The Alden greets you as you arrive and is an part of every thoughtful encounter! The rooms are exquisite- we had a hallway with modern art leading to our charming yet very modern room with a living room w/ sofa and bedrooms. Pretty design and architectural elements. Would stay any time I am in Zurich! I loved everything about the hotel!
All the confort from room; The amability of staff. No.
Hospitality,friendly stuff, breakfast and mini-bar (soft drinks)were including. Upon arrival we got compliments presents from the hotel manegement. Room fasilities were exellent. Very central,just few minutes from the lake area.Great products in the bathroom.Comfortable bed. Great channels selection. Stereo in the bathroom.Trendy design furniture. Everything was good.