Great location, good value for money. Very small room and bathroom.
Clean, good size room for the cost. Excellent location for my business meetings. Short walk from the train station. Better selection of the internet usage. Only a 1 hour or 24 hour selection.
In order to facilitate an early check-in, the staff put me in a different room to the one that had been assigned. Unfortunately, they didn't update the system accordingly and so early the next morning, I was woken by a very shocked maid. This was followed by a call from reception to find out who I was, as according to the system, the room I was in was empty.
Near to main shopping road and train station. No free wifi
location and cleanliness nothing
position, very clean room
Great loaction / clean and comfortable
The hotel is well situated and within walking distance to the olda town and train. Easy access to e-mail in the room (with my laptop). However, the cost was extremely high for 1 hr. It should be lower and available for 2-4 hours with multiple entry mode. Also, there should be an option not to pay for breakfast- I had to leave at 0450 AM and of course without any breakfast but breakfast was included in the price.
It is a very good hotel good in location, value for money, rooms were good and clean, An old man in the reception who doesnt know anything but he was helpful as he could.
location room size
Efficiency of staff. Value for money. Very small lift.
Homey design hotel in an excellent neighborhood
excellent quality fittings facilities and staff
The staff was friendly and the room was spacious. This was definitely not a business hotel. The room decor was old and out of date. The beds were soft and lumpy. I asked the hotel staff to fax a document for me and it took 2 day to go through. Most disappointing though, upon arrival I double checked with the hotel that they offered dry cleaning, dropped of my dry cleaning and confirmed exactly when I could expect it to be ready. Then, on the day it was supposed to be ready I was delivered two packets of laundry: one a pile of dry clean only cashmere sweaters that had been washed in the laundry and are now ruined. And two a rumpled bag of skirts that had not been dry cleaned at all with the explanation that "dry cleaning was not available." I will never stay in this hotel again.
Location Expensive, Bar assortment sub-standard,
friendly, helpful staff. good location vis-a-vis city center, small, family run like hotel. no aircon, which will be a problem during the summer
Location and service room has abit too much furniture in it
parking, closeness to city center only managed to sleep for two hours during the night since loud snoring in the adjacent room disturbed me. noise came through communicating door to next to my room which is apparently not isolated enough
Friendliness of the staff, the quality of the breakfast and the clean room.
Staff was very friendly and helpful.
I liked that even thought I paid a budget price, I got a premium experience. The amenities in the room. Unlimited mini-bar in my room. The Internet, and tv channels. I spend about 15 days a month in hotels and when I booked this, I thought I was in for a budget experience but when I walked into my room and then the bathroom, I went wow! Thank you! I think you guys are doing a great job! I ws not informed that I have unlimited mini-bar, I was actually conservative because I thought I was paying for what I used, I should have been told up-front. Getting to the hotel from the airport and checking in late at night took a long time. The schedule of the shuttle bus should be shorted at night because you have a bunch of tired passengers. It took 3 trips to get us all to the hotel over 90 minutes of waiting!
Dear Booking.com staff, I understood that I had paid in advance through the website but Novotel Zurich Airport Messe charged again. They said, it is not paid in advance so please check this situation. My booking reference number is, 500033082.
Comfortable for business and very close to airport. Nice fitness room and sauna. No shuttle from airport but the tram stops just in front of hotel. Rather expensive for the service - breakfast at 26CHF simply unacceptable - I get a great one for 8CHF at the Traders in the WTC building 2 tram stop from the Novotel.
Near to Tram Rudeness of staff - bar closing times at night too early
the room and entertainment set-up was extremely comfortable the construction inside and outside the hotel was aweful - very difficult to check-in/out with the very little amount of space available (because of construction-which fortinately is temporary). The fact that parking is mandatory yet maintains expensive daily rates
Bed is nice ann comfortable Did not know that hotel was under renavation
It is close to the airport, has a fridge (minibar), free hard-wired internet, and is quite clean. There are lots of places to organize your items. We've used it twice now as a night-before-departure hotel. Last year when we had a third person along, the sofa bed was a cost-effective option. I did not like the extra charge for outdoor parking, but I knew about it in advance. The bedding was a lower quality than I remembered and the mattress on the queen-sized bed was such that it was hard not to roll into a valley in the center. Again, I don't remember this problem with the room last year. Also, while we had booked and were charged for a superior double (which according to Booking.com includes a sofa bed) there was none, nor was there room for one. It was a slightly smaller room than last year. Although we didn't need a sofa bed for sleeping, it would've been nice for organizing our suitcases without having them on our bed or on the floor, and it would've been an additional place to sit, since there is only one chair.
Convenience to airport The maitre d' in the hotel restaurant did not seem to like us. The waitress however was friendly. Also the hotel initially billed me CHF 75 for breakfasts we did not have - however, the front desk quickly corrected the mistake when I told them.
Reconstruction, but otherwise a nice hotel.
Near the airport with free shuttle service. The airport shuttle service doesn't operate from late morning till 5:05 on weekends. Had we known this we wouldn't have booked a room at this hotel. Since the hotel is near the airport, windows had to be kept shut to avoid the noise, yet there was no air-conditioning so the room was too warm. We would have preferred a small fridge to the mini-bar. Ice was only available for a fee.
Nice restaurant and helpfull staff Extortionate price of Wifi. Why is it thta the Hotels in Switzerland inflate the prices for Wifi access? It should be FREE not 10f an hour! Anfd also the price of the breakfast: 30f. It is too expensive.
Staff friendliness Room confort could be better for the price (i.e. size and age of the TV) and fitness room is ridiculous (one bike, one cross-country machine and a few training mats).
Comfort, quiet, value for money
I liked the comfort of bed and pillows. The room was big and comfortable. WiFi did not work well. The WiFi connection was very weak. I complained almost every day of my stay. I was expecting some compensation after my emails sent Mr deVeit.
Close to airport (free shuttle) and close to train station to get to Zurich downtown. No free internet
excellent service, a very comfortable room. airport shuttle service is excellent.
free conetction to the city center and free internet. n/a
The welcome by the staff is friendly and efficient. Rooms are well designed and enjoy a good sonic insulation justified by the proximity of the airport
1/ spacious room, 2/ quiet, while hearing any noise from next door. 1/ Check out on 30/10, but only one staff in the reception and we have 4 gentlemen at the queue. 2/ While the trainee was at good spirit and good move to clear up the queue without any angry. Good EQ!
Did a good job accomodating my early 7am flight. Breakfast was in the lobby at 4am. Consisted of bread, yogurt, coffee and tea. Also gave me a US adapter to charge my phone. Shuttle started at 5:30am and was a quick five minutes to the airport. Local train stop is around 5-10 min. walking distance.
The coffee machine did not work. The noise air conditioning fan in the room could not be turned-off
Location was easy to get to the tram , room was typical european style room. Breakfast was super expensive , two cups of tea or coffee was 10 dollars. they had no converters to change the voltage to 115, to charge my phone, they rent them if they have any for a 20 dollar deposit
Rooms were large. Price was reasonable for Zurich. Shuttles to and from airport were frequent (use Movenpick Zurich airport shuttle bus). Trains to Zurich also frequent, but with about a 10 minute walk to get to the train statioin. Hotel is a cross the parking lot from Movenpick hotel, and check in and check out is administered by them. It's only a small inconvenience, that is reflected fairly in the room price. I'd stay here again.
The hotel staff spoke english and was helpful. There was no A/C in the hotel. It was very hot day when I reached there on May 24th 2007 and it was very difficult for me to stay. There is a considerable noise from the streets (of trams, buses, cars and young guys shouting and enjoying) if you open the windows of the room and I could never get a sound sleep during my 4 night stay.
For a small hotel like this they had extremely good breakfast. The sound from the street was too high in rooms nearest the street.
The beds were pretty comfortable and the location was very convenient The night receptionist was very rude. The shower in one of our rooms was pretty awful.
Location of the hotel was excellent for business or tourism. Room was located with street view. It was very noisy with tram noise being heard at night and early morning disturbing the sleep. The water in the wash basin was leaking. At night the corridors were pitch dark.
really liked the new bathroom facilities! the complimentary fruit/chocolates in the lobby was a nice touch. charge for wifi, stains on the feather comforter.
the cleaness of the rooms prices should be lower
I was suprised by the attitude the staff gave me. I checked in at 3 am after a long trip and when asked for a parking space, was told there was none but i could park on the main road but would have to move the car at 8am. This was told with such a smirk. i felt i wasnt welcome at the hotel. The poorest service i ever had at hotels.
we are not happy with reception staff, he was very rude..
It was clean and had new equipment. Noise from the underground and church bells.
Staff were welcome A Internet should be instaled
The hotel was up on a mountain with fantastic paronamic views of the city below. For someone who's never been to Zurich it's the best place to start seeing the region.
Nice view of mountains, lake and city from the 'top of Zurich'
Excellent location, very modern & clean rooms, good food uphill walk from station in inclement weather
Beautiful setting, modern rooms, friedly staff Isolated and a little hard to get to from the city - you need to clid 10 minutes by foot from the train station, and no train after 11:30 pm to retur you from the city to the hotel.
The breakfast buffet and the clean air with the many walking trails. No teamaking facilities
Very clean, friendly staff, excellent restaurant was difficult to find, directions to the hotel were not very clear, i.e. it was not immediaely clear that S-Bahn must be used to get to the hotel.
Marvelous wiew..but it is a usually 4 star hotel parking situation, missing information about reaching the hotel by car
Very satisified. Loved the view of the city and the feeling of being away from it all. Enjoyed the train ride from the city to the hotel. Staff was very helpful and willing to please The walk up a very steep hill to reach hotel
Place is fantastic. Surroundings are wonderful, convenient for hiking.Very good restaurant. Bathroom design is inconvenient, it is surprising for this hotel class
very central position it was a bit noisy
Check-in procedure was very simple and the staff were very friendly. large comfortable room and nice breakfast.
Excelent location with 4 star service
Location; staff was helpful; computer was available Noisy room right off the street; beds need a lighter sheet in addition to the provided heavier comforter; room safes did not work with the given instructions
The Alexander Hotel is in a very convenient location. It is easily walkable from the main train station, and is midway between two major tram stop. It is located right on one of the main nightlife streets and I was not bothered by excessive noise during my stay. The room I had did not have a tub, only a shower stall. This was adequate for my short stay, but could be a problem for a longer stay.
The location is great for access to pretty much everything. Niederdorfstrasse is a buzzing hive of activity at night, loads of night clubs bars and restaraunts. Forget taking a car into this area, very minimal parking. The station is 5-10 mins walk and within very easy walking distance. Niederdorfstrasse is great for the buzz - but it keeps buzzing till 5.00 am ( even on the Wednesday & Thursday nights that we stayed). I was working throughout our stay so I was pleased to come home for a good nights sleep. Book a room at the back of the hotel if you can.
Its location, comfort, cleanliness, responsiveness of the staff, simplicity, price. Step outside the hotel and you have lots of bars, restaurants and cafes to choose from. Within short walking distance of all the attractions of Zürich. It was noisy outside, gave a bit of discomfort and cost me some sleep. But I think that is what one should expect when staying at a hotel on Niederdorf Strasse.
location, close to the central station, very convenient. reception ladies are kind of cold.
good breakfast, excellent location staff could be nicer
Location is ok, a few minutes walk to city center and main train station. Room was were noisy (restaurant/bars just below the room's window). Service is poor, I have booked a shuttle bus to the airport, payed the hotel and they forgot to book it! They did not call me a taxi or offered any help (I had a flight to catch!), Only mentioned the train station is not far away... and that I could catch a taxi outside (yeah, right, at 8am in the middle of a shopping street). I have barely managed to get to the airport on time, and had to carry by hand 2 suitcases all the way to the train.
the breakfast menu rather modest facilities, very basic rooms
We enjoyed the location of the hotel near many of the things we wanted to do. The hill wasn't a problem since the tram was so close. The noise from the street was a small issue during the night; however, not too bad to cause us not to come back.
clean, efficient, well-sited.
Clean, design hotel. You have to move by tram. It is not very near to the center.
No free internet access.
the architectonik emviroment the door of the toilet should close better :)
Staff were very helpful and friendly
Good value for money, interesting "Zurich historic personality concept". Room showers may not be comfortable for basketball team members to stay.
The modern Swiss look and feel of the room The distance away from the happening area of Zurich. Although the walk was only 15 minutes, I would have liked to stay closer.
Staff were courteous and helpful. Room was well appointed. Close proximity to centre of Zurich with Tram stop almost immediately outside.
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it location. The hotel needs refurbishing, the decor is very old fashioned.
Small hotel with everything you need. A very good restaurant inside. The hotel in based in a very quite and chic part of Zurich. Staff very kind and ready to help you. My room was too small (6 mq) for € 125,00 and furniture conditions and interior decoration are not so good.
the locartion in Zurich was perfect. Rikght there in the ols town and close to the train station...perfect. I would like to have the opportunity to include brekfast at the time of booking.
The location was very good, close to the Lake and to a railway station Poor service. very old and mismatched interior
beds location friendly staff
The nice people at the reception. Big room (14) with lots of closets and shelves. Fine beds. Noisy Air-conditioning. Left towel rack about to fall off the wall. Black hair under the sinks in the bathroom (as we are blond). Candy paper on carpet beside the bed.
Reception and restaurant staff efficient and courteous. Like most hotels in Zurich, rooms are small, and overpriced.
Good location for public transport. Friendly and helpful staff. Quiet rooms (4th floor). Chandelier jingled when person in upstairs room moved around, which was annoying at 3 in the morning. The life was just barely big enough for two people and one smallish pram.
The location is great, a few minutes walk from everything: trains, opera, lake, downtown, cafes, restaurants. The staff also very friendly and helpful. The decoration is like 18th century, and the room was extremely small, with chandeliers and museum-style furniture! Not my favorite style... As for the bathroom and shower I could barely move.
walking the streets of Zurich and seeing the tall church steeples street noise
The staff at reception were really fantastic. They were very helpful, and resolved any problems we had right away. Also, the breakfast was terrific.
Quiet, easy access to the city, very helpful staff who could speak English as well as German, clean comfortable room. The artwork on the walls of the room were nice, as well. Internet access too slow. Connection was plenty fast, but service provider (outside hotel) very slow.
the location is very strategic. very near to old town and main station
Location Noisy bed
Close to central train station small room
Location is great.
We arrived from USA 10am, They allowed us to check into our room about 11:30 (once it was cleaned). So far we have stayed in 3 hotels in Switzerland. The Britol was the only hotel that we had to pay for internet services. The reason I am doing this survey is because the hotel we are currently staying in has free wireless otherwise I would not take the time if it was on my dime and when I get back home I would be too busy to complete the survey. Based on having to pay for wireless I will look for another hotel that has free wireless.
close to my conference site and train station; clean; good breakfast; staff helpful when approached, spoke good English; basic necessities were well met (hangers, shelves for clothes, TV) very small rooms, stripped down--not even a scatter rug on the wooden floor; no iron/ironing board in room
ComfortaBLE beds Would like tea and coffee available for guests free. Especially if waking earlier
Close to transport and facilities Breakfast was inadequate and very expensive
location to bahnhof inexperienced front office staff
Noisy group in next room kept me awake, and required badgering of reception to get this
Location Beds were absolutely terrible. Pillows were terrible. Rooms were incredibly small. Location was average. Security was questionable with their room key system..... despite all this it was still almost $200/night.
central location, reasonable price noise from the street, noise in the morning from the bells of the nearby church
Excellent location for a meeting at the railway station for me. Excellent situation for shopping for my wife. Windows (Room 310) are poorly insulated.
Easy access to trams, helpful staff, rooms all had pleasant verandas
cozy style of room with a balcony Poor breakfast
The restorant crazy Cow The location even it is close to the train station is up hill. The noise from the tram you can not sleep with the window slightly open
Excellent location near the Central Train Station (5 min. by foot) and city center. Tram to airport just at hotel's front door. Big room, friendly staff, reasonable price (for Zurich). I'll recommend this hotel to my friends.
Leoneck is a very well located hotel. Very easy to get to from Central Station. I will definitely stay again. Rooms smells bad.
excellent service nothing
Elegant and with all modern facilities Toilets dont have locks
spacious rooms, room service and quite atmosphere at the lobby staff should be more attentive
In general every thing good and staff are very helpfull. No.
good room concept, smoking and non-smoking rooms available, spacious bar too expensive for its quality. not really efficient front desk (did not bring up items to the room as requested, but left them without notice at the front desk). when room was cleaned, full ashtray was not emptied (!). ridiculous charge for 5 min stirring (not cleaning) of 1 jacket and 1 pair of trousers: CHF 76.-
Room rate at CHF660 outrageous. Hotel not worth it. Restaurant closed on my Sunday night stay; having to walk down the road to find place for dinner not acceptable at that room rate.
The atmosphere of the hotel is great, as all the other Hyatt hotels. Actually I chose Hyatt because I have never been disappointed by this chain.
The design. I was not provided a non-smoking room as requested so I dislike the smell of cigars and cigarettes in my room during my entire stay.
Staff were helpful and obliging. We arrived a number of hours before check in however we were allowed to use the room. It was very quiet so ideal for sleeping.
The airport transport is really good! when check-out in the morning, the counter seems moving too slow
Very limmited parking, and the parking that is there, cannot be reserved.
Staff is nice.
Staff very cordial accomodating and a good location and peaceful setting. No
Delightful breakfast, friendly staff, clean environment and parking underground.
Breakfast too expensive. CHF 10 pro persone is enough for this quality of breakfast
Ease of access to my purpose in Zurich, concert at the Hallenstad. The airport shuttle is an excellent bonus. staff where ice-cold
Air-conditioning not working.
Price close to hallenstadion