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Beautiful Hotel.Fabulous setting. Food was expensive and is supposed to be gastronomic, it wasn't. Service was poor. Near main road so get rooms at back of hotel.
Excellent location on the way South, with a good restaurant
On arrival, we were told we could not dine in the castle because a wedding was taking place. The hotel bar has several drinks listed on their menu that were no longer available. Finally, the rooms had only baths with no shower except for a hand-held one for which no shower rail was available.
The setting in the woods and the hospitality from the pesonnel.
Lovely bathroom. Good restaurant - fairly priced. Travelling with our dog and they were very accommodating. Room was up in the hotel attic which made it seem rather small. Toilet was very small - stuck in the eaves and in need to redecoration (hole in the wall). Asked to change room - happy to pay extra to upgrade - but they were full.
Attractive building with interesting furnishings and in a spectacular location. The food was very good and the staff attentive. There were very few staff on duty and we needed to find someone to serve a drink before dinner.
Very nice dinner at the restaurant; good value, quality Rooms were simple, not well equipped by today's standards.
Friendly helpful staff. Superb evening meal. Good parking.
Just perfect for a stop-over - easy to find and great to have parking provided. Friendly staff and very useful that the man who greeted us at reception spoke English. Bathroom could have been cleaner.
The evening and morning staff was very helpful and a pleasure to talk to. Their English was much much better than my French but they let me try my language skills and also gave me some French pointers. Overall - staff, accommodations, breakfast, ample parking, and the location to the river walking path – downtown - and the highway worked great for holiday.
It is very well located facing Loire river. 10 minutes walking to city centre We had room for 3 ans only towels for 2.
closeness of the city within walking distance breakfast not included quite expensive for what you got
I especially loved that the location was near the river, and that my room was so very quiet, as it face those beautiful Midieval walls of the old city.Also that there was free use of the computer.
hotel was clean ,comfortable and in a good location nothing
Off road, secure parking (we had canoes on the top of our car). No resturant
Convenient car parking (free). Room serviced very late in day.
Nice location and good facilities made this very good value for money. free WiFi throughout the hotel was a strong plus. Good value breakfasts - with proper coffee!
easy to find, large parking space, nearby city centre noise parking space (late arrivals/early departures), smell of the room (cleaning?)
Hotel was as expected and portrayed web site. No problem for a short stay and well priced for Orleans. Friendly staff.
Located on the banks of the Loire, within walking distance of the city centre, this hotel makes an ideal base for exploring the town. The staff were friendly, the restaurant was perfectly acceptable and the rooms were quiet and spacious. The rooms are quite expensive unless you book in advance and breakfast, parking and internet access are available only if you are prepared to pay a hefty supplement.
Room and facilty Limited menu fir dinner. Had better selection at IBIS Millau
The whole stay was great, The room is very large with two double beds, the bathroom was very nice. I really enjoyed breakfast. The internet speed was pretty good. It was in the middle of the city. I relly enjoyed it. None
close to the town centre, private parking
Good view from room over the River, excellent sound insulation on the windows ensuring the room whilst overlooking a busy road and bridge, very quiet. Good parking facilities.
The friendliness and efficiency of the staff, the convenience of the parking, the spaciousness of the room and the good breakfast. Nothing to comment about here.
The staff were friendly and the rooms were good.
Everything worked as it should. Definitely one of the better Mercure Hotels. Perhaps a bit pricey compared to comparable competitors. The entrance to the hotel is via a one way road system that is abit convoluted as it is in a traffic-busy part of Orleans.
Very clean and quite newly refurbished. Free coffee in lobby and free wifi. Very clean toilets. Great buffet breakfast. Easy to find location and parking was easy. Feels a bit like a Hilton. Price was good too. Staffing was 3-4 star. Receptionist very friendly and helpful. Staff for dinner and breakfast were nice but not highly professional to match the looks of the hotel. Bar tender was rude and closed bar early.
Check in was smooth. Breakfast was good. Nice to be able to make a cup of coffee in the bedroom, bur only one not adequate provision for two cups. Facilities in bathroom were god Bathroom door was dirty both sides showing that it is never cleaned Check man was rther cocky and treated us as elderly and not interested in our stay. Coffee at breafast was cold as it had been standing for too long in a vacum flask some of
It had a toilet The generator in the factory next door was noisy and ran on and off all night. No bedside tables.
The breakfast choice was exceleant. There was no Restaurant, or if there was we were not made aware of it. We had presumed that as a Restauranr was included in the information we would be able to have an evening meal there.
Approach roads were busy during shopping hours but that is a small problem
located on an industrial estate we found no evidence on signs which would have helped greatly in locating the hotel which several local people were not aware of and could not direct us to !
Friendly staff, we were running very late and they were very helpfulI would stay there again
Basic but excellent value and very friendly owner.
That we arrived late and left early and did not have to stay too long in this dump. The very small bedroom and bathroom, being in an industrial estate, it was only worth about half the amount you charged us.
THERE WAS A SECURE CAR PARK AS WE WERE TRAVELLING THOUGH TO SOUTHERN FRANCE. THE EVENING MEAL WAS DISAPPOINTING.
impossible to find.
Well equipped, very smart and comfortable room (espace suite) provides everything you need for a short stay in the Orleans area. Very friendly staff and a good breakfast selection (didn't try the hot dishes). Much better than the conventional chain hotels in the area. Nothing negative about the hotel, but Orleans centre is about 3-4 miles drive - easy though and parking is good when you return to the hotel.
Its room size was ideal, being sound proofed, suite style, parking & breakfast & access to restaurants in walking distance
The perfect spot for travellers to rest. Close to the motorway with very good staff, room and breakfast. Will definately be using them again.
Very well thought out brand new accommodation. Ideal for a family with small children. Secure, clean and easily accessible from the N20 or A10.
The room was amazing. Very comfortable after a long drive up from the South. You need a car as the hotel is on the outskirts of town.
Comfortable, clean and convenient
Very good check-in & check-out, very good staff Breakfast, cold selection was ok, sausage & egg was disgusting.
I liked the free internet services,although was unable to connect in my suite due to faulty telephone connection9Was reported and immediately noted down.Also liked the kitchen facilities The automatic light in the toilet which comes on when you enter the bathroom.As a light sleeper i was woken up every time my husband went to the toilet.Bathroom near the bed
Ideal for travellers who want to be self-contained, i.e. a kitchenette with all facilities, fridge, microwave, coffee and tea making facilities etc etc. and comfortable beds. Good for overnight stay and also as base whilst visiting the Orleans area. Will deffinitely use again. Found the bathroom arrangement a bit strange. WC is in the bathroom with only a louvre door separating it from the bedroom . Apart from that the bathroom was fine with good shower (not often something you get in France) hairdryer etc. etc.
An excellent stop-over hotel, really comfortable and well-equipped family suite which easily accommodated four of us. Ideal mid-point when driving to the south of France and will use again
A perfect place for families with young children to stop on the way to the South of France. Clean, modern, welcoming and relaxing. Much more 'holiday-ish' than any city hotel I have ever stayed in, the ideal place to recharge batteries during a long drive. Very friendly guests too! More staff in the bar/restaurant would have been good as service was a little slow - although the staff that were there worked very hard.
Excellent hotel - very good value for money. Spacious and modern rooms, very clean and good facilities - restaurant, cafe, internet. This hotel deserves another star on its rating!
Restaurant open long hours to accomodate travellers
The food was excellent. I could not move the bath water supply from bath to shower. Room 243
The rooms were a reasonable size, clean and modern, free wifi, staff were very helpful and attentive, plenty of parking and near all local places of interest, although the location itself was\quiet and attractive. Some of the doors seemed very noisy at night as people came in and out.
It is a good hotel for a stopover.
Outside of hotel may put off visitors as it is pretty basic looking, however the inside of the hotel is wonderful with a lovely central garden and pool, tennis courts, table tennis and al fresco area. We had two rooms, not interconnecting, but next to one another with large bed and sofa bed. Had dinner in restaurant, enjoyable vegetarian cuisine and a super breakfast, lots of choice including innocent smoothies!
Nice clean room & good service Would have liked tea/coffee facilities in the room
Excellent breakfast, tennis court (free equipment), friendly staff, good ambience
Cheap, but very modern + comfortable room Price of breakfast
Very central. Rom was a good size. Nothing
On site parking - on site restaurant - convenient for stop-over en route back to UK - quiet room with no traffic noise - pleasant town. Slightly run down - especially bedroom. Short of staff (though it must be said that they were always polite, worked very hard and tried thier best to keep up) Plastic flowers on the dining room tables.
It has a swimming pool which could be nice in hot weather Bathroom could have been cleaner, service in restaurant was poor. No comfortable chairs in bedroom.
lovely location in a pretty town, kind staff, professional
Reception did not open until 730
The restaurant is very good. The rooms are somewhat dated.
The location and the staff The bed was old, lumpy and very uncofrtable.
Very riendly staff and good, comfortable, quiet rooms. We recommend.
Location Food was poor compared with previous years - new chef?
We enjoyed our night at this hotel, staff were very friendly and helpful. Resturant very good. Note that not all facilities ie. bistro and bar are open all year.
The food was excellent in restaurant, views across golf course, bedrooms and price of overnight stay. The slow service in the restaurant.
Reception staff was helpful; we got a cottage at a better location than the one we first got (close to parking and road) when we asked for it. Cleanliness could be better, cottage equipped only basically.
Nice setup and facilities. Bathroom moldy.
The children enjoyed the golf facilities
We felt that it met our needs as a pure stop-over location. It was handy for the autoroute, had a pool and dining facilities.
Cottage was a good size for a family of 4
easilly accessible location, staff OK food very common and restricted breakfast offer (few over cooked pastries and pre-packed cheese - pretty disappointing). open wine of very poor quality. very uncomfortable mattress.
Outdoor pool,if small was nice. Luckily the hotel was not busy. The attached Spa was not included, despite the feeling that it was from the website. Cottage rooms are not really for 4 people, but 1 night was fine. Too much noise caused by tiled floor!
We stayed here in a cottage for one night with a toddler as a stop from London to Montpellier. It was great to be able to put the toddler to bed upstairs and then cook ourselves dinner downstairs without disturbing her. The room was clean. The swimming pool was clean and warm for a post-breakfast dip in the morning before another day in the car.
The environment and the staff politeness. Not to get my room at my arrival time, 1 p.m, even if it was precised on the booking receipt.
Friendly staff! Good breakfast for the money!
Very helpful and obilging staff. Real French style hotel, basic but very clean. Breakfast good and location very close to centre of Oleans. Parking can be a problem if using a roofbox. I booked private parking which was arranged but this copes with vehicles 1.9 metres or less. Ensuite bathroom seperated by wonky concertina door. Towels on hard side. Good television.
Did not like the noise!! The walls are too thin - I don't like hearing men going to the toilet, or chattering all night. I would have liked a mirror in the bedroom as well as in the bathroom.
Quiet, comfortable room. Cheery, helpful staff. I found it difficult to find when walking from the station on the first night. Local people didn't know the address either! Once I found the route it was easy, just off the main street!
It was very conveniently situated to explore Orleans. The room was rather small and the towels were rather rough.The parking was tricky as it was in a very full public car park.
the location so close to the centre of Orleans was superb. Friendly atmosphere and helpful staff who were very understanding about my terrible french. Bathroom a bit poky. Room very basic and absolutely no extras.
Good Location in the middle of town, everything within walking distance. Located on a busy and noisy street, hard to sleep through. Walls between rooms are also thin and definately not soundproof
Room in need of refurbishment. Overcharged on room and breakfast, a total of €8.00 Please refund. When queried, their knowledge of english disappeared.
the rooms needed some tlc
Easy to find and very central. Very helpful staff and good advice on where to park, eat etc. Basically badly decorated, dirty, smelly and in urgent need of refrubishment.
we have stayed there before and like it very much it is a great shame that they have closed there restaurant
Like the garden and the hotel staffs were great, very helpful and friendly. No fridge in the room, the street from the main road is not easily recognizable.
Professional staff, friendly, welcoming and accommadating. Especially appreciated the straight forward carte menu. Would go again. Although comfortable the bathroom could be updated.
Very pretty, individual and interesting, with lots of character. The staff were excellent, very friendly and helpful, also the owner. The food was excellent and the courtyard garden was a lovely sunny spot to have a drink/snack. Just a pity the weather wasn't good enough for the pool to be open. Only one thing - our room had an unpleasant smell of stale smoke, although the room our children stayed in was fine.
staff are very helpful and along with the style of the hotel provides a unique ambience for a stay. We were very disappointed with the cost of food drink and wine etc Some years ago we had an excellent stay at the hotel and enjoyed an excellent table d'hote menu. Having stayed at some excellent hotels in the Sawday's guide on our 10 day trip around France the Hotel now we feel is not providing as good value as it once was. We spoke to fellow guests who felt the same, consequently we dined away from the hotel after our first night on all inclusive menus of 30 - 40 euros of excellent quality and with good wines from 18 euros upwards.
excellent staff and very helpfull.
Very friendly and helpful staff and management, excellent food, comfortable rooms and charming atmosphere.
I expected a 4 star hotel, but la Tonnellerie cannot be classified as such. Maximum a 3 star, and even then the bathroom needs a thorough renovation. The quality of the food in the restaurant was absolutely not up to standard. Hardly any choice on the menu card, and the prices were far too steep for food that was pre-cooked, without any imagination. Fortunately we ate the rest of our journey in far better restaurants and for much lower prices.
Great quiet setting, and outstanding interest by staff Had to go outside for dinner
Friendly welcome, excellent cuisine, beautiful garden, swimming pool and quiet setting No
Concierge after booking the money for the room were blocked twice (they said just to check the validity of the card)
Location, location. location. The staff is very nice. Rooms are very clean.It is located near Louvre and some metro stations. Breakfast is fine. Rooms are small and isn't enought light.
The room was very nice, quite, airconditioned. Good location, breakfast, internet was free. The bathroom was very small.
We were passing through enroute to the Pyrennees There were only 2 sachets of coffee in the room. When we asked the night man for 2 more we were told that they had none available.It was due to the attitude of this member of staff that I marked staff as fair. The check in and out staff were excellent.
Very good location, in the city center. Excellent breakfast. Small but confortable room. Professional staff. Good value for money.
Friendliness of staff, proximity to city center, overall atmosphere of the hotel
The character of the hotel and its location made this a lovely change from the bland stereotypical offerings from the usual hotel chains.The breakfast was also first class. Be aware that unloading luggage at the front door can be a problem due to a combination of lack of space and the tram cars passing by. It is also tricky to locate depite being very central due to traffic restrictions and said tram cars. My suggestion would be to park first in one of the nearby public car parks and walk to the hotel and assess the best way to get your luggage to the front door. Once you done this everything falls into place.
Hotel is located in a pedestrian area, so access to the hotel with a car is slightly confusing and hopefully not illegal :) It might be good to have this topic clarified in the hotel info...
No car parking.
The Staff, both the reception desk and breakfast staff were very helpful and attentive. Breakfast was very nice, well presented, and very well cared for. The rooms were clean and neat, great towels. The lighting in our room was poor. Near the bed were only two small and very low height situated bedlights ... and there was only one other lamp in the room. raising the two lamps by the beds would improve the situation tremendously.
The friendliness of the staff; they were all so helpful
The Evening meal and helpful staff
Location of hotel and layout. Privacy. Helpful and courteous staff
It was convenient. inexpensive Yes. there was blood on a pillowcase and the toilet was not clean. the satff were singularly disinterested.we have stayed many times at campaniles and never been this dissatisfied. I really hope this will not happen again as we intend to stay again in october
Very Clean, had no smoking rooms which was great.
Food mostly good, staff helpful Rooms and grounds a bit "tired" could do with sprucing up.
Having stayed at Issoire the week before the difference in standard was great. This hotel looks old. The restaurant service and quality of food was not as good as Issoire. We had booked two twin rooms but were given one twin and one double. This may have been because we asked for them next door to each other but it was not what we had booked.
The staf were helpful, the rooms were basic but clean, the loocation was interesting. No
The evening meal was good value.Good location for stop-over only. There was only a buffet breakfast.Not worth paying 9 Euros each for a family of four especially when children just over the 10 year age limit for a child's price.More motel than hotel.
Breakfast is too expensive for the quality.
Very pleasant gardens, good parking, dog-friendly owners no tea/coffee making facilities in the room
The owners were very nice with the guests, offering information and advice. The yard was beautiful. They also have a nice rabbit.
Friendly, spotless, well decorated hotel with really lovely rooms. All in all a very pleasant hotel which I would recommend to all of my friends.I would definately choose to stay here again. Not that I did not like......but it would have been nice to have had access to tea/ coffee making facilitites in the room.Otherwise the hotel really can't be faulted on any point.
The owners were very friendly and efficient, the hotel and garden was lovely and a real taste of France!
owners were very friendly and also very helpful with local information
Nice, typically French location None
friendliness of the personnel and garden -
Bedrooms although small had lovely old-French style furniture. Bathroom had been refitted and was very smart. Room very hot at night - a fan would have been good.
The hotel was an ideal stop over point for those travelling up or down France. It was comfortable and clean; the outside terrace and grounds were a plus point as was the private parking. It wasn't the easiest of locations to find - I would definitely advise a detailed map! The breakfast was overpriced too - the proprietors should either reduce the cost or offer their visitors a greater range of food.