La Pobla de Segur Hotels

The hotel is in the old part of town overlooking a little square and our room had distant views of the nearby lake and hills. The building itself has lots of character, the (superior) bedroom was minimalist with a lovely little balcony and modern bathroom. The lady on reception was helpful and spoke good English. The only real fault I could find is that at the time of our stay, we could not have breakfast at the hotel (I think there was a problem with the kitchen?...as there was a nice little breakfast room downstairs). We were told to go to a bar five minutes walk away, which when we arrived was nealy full and was quite smokey. A nice hotel but a bit pricey for what you get compared to other places we stayed at in Catalonia especially as Pobla is not really a very touristy town.

The hotel itself is pleasant - it is an old house which has been converted into small rooms - and its period charm was lovely. One of the members of staff we dealt with was great; really polite, friendly and smiley. Upon arrival, we were met by a very surly woman who could barely muster a smile. Despite the entire hotel being empty, we were placed in a room on the 1st floor, overlooking a dark gloomy street. When we asked whether it would be possible to change rooms, we were told that we would have to pay a higher price that the one we had opted to pay via booking.com - even though we had already booked the best room class, according to booking.com! Agreeing to this, we were then made to wait 30 mins whilst the floor dried, before Ms. Grumpy allowed us to move into another room on the same floor. We would have preferred to have been in a room higher up in the building, for the views, and to escape the traffic noise on the busy in-road to the town.

Friendliness of staff quite basic, but fine