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All personnel was very kind and the breakfast was outstanding. The manager was inreasonable on a request to move us to a more quiet room after a delivery truck woke us up after the first night at 7am. The hotel was far from full so it was possible for her to change our room. The bed in our room was very hard.
The sound of the river could be heard if a window was opened a little, which was nice. The rooms were very clean. The staff were friendly and helpful. We were disappointed by the lack of balcony in our room. We had a view of a stone wall from a very low window. There was no bath, only shower, which was a little cold. The spa was very minimal and the furniture uncomfortable, and cost 12 euros for the use of the pool. The breakfasts were great, but we were met with stares and comments from other guests who seemed unused to people of other ethnicities (no fault of the hotel, of course). Once, we were locked out of our room.
Everything. I strongly reccomend this hotel to everybody. The best mountain hotel in italy
Super nice room (mixing wood, stones etc), well located in the small village of La Thuile, free parking at 50m, free shuttle to skilifts. Wellness is small but nice and enough. Restaurant staff (3 out of 4) completely unattentive to guests (barely a hello, no interest to see if need a coffee or whatever, no menu in English and limited ability to translate); food ok but nothing really particular as a 4* should be - full price (we paid 50%) would have been painful - we also had a guest in the next room who left his dog inside and barking the whole day - not the fault of the hotel (more the stupid owner of the dog) however no real intention of the hotel owner to do much about that dog that made very nervous a few guests
Causy atmosphere, lovely design, attention to detail, personalised service During the first days of our stay the breakfast buffet was poor. Then it was enriched by the day, as more and more tenants arrived at the hotel and it (the hotel) reached acceptable capacity. The TV channels could be enriched with more international channels.
Exelent service! Kind personal! The hotel is new and cosy!
Staff very helpful excellent service Poor Spa facility extra charge and having to book day before. this not stated on the website or booking .com
exceellent staff and location
Getting to the hotel was an adventure by snow cat, amazing position, wonderful skiing straight from the door, nice staff, very unspoilt area and no people, food was good. Their English was poor, Stephano was nice but seemed to think we would know where to meet the snow cat, how to take our skis back to the shop and meet them at the given area etc. We did not feel it was right to be charged for our coffee after dinner and for the snooker, it was an expensive holiday and it left a bad taste in the mouth even though we had a lovely time.
Really fantastic location for skiers!!!! Everything just downstairs! The Residence and Hotel were very close to the chairlifts and cable car. The supermarket and some shops were just downstairs. Excellent slope for beginners and playground just downstairs! And everything looks much better than block of flats that you can see in France, although a little bit old inside. It is definitely wonderful place for family with children, esp. if children want to ski. The noise in the early morning due to the grooming equipment being used on the trails could be annoying - of course not for skiers;). During our stay there was no restaurant open but there were some in the town 10 min. walk. Swimming pool and fitness center were a little bit small and old. ** or *** would be enough.
The location was excellent. Right at the lifts. With a very nice coffee corner within reach. The hotel is by far not 4 stars, I would say 2 stars max.
Very nice location/surroundings/nature. Very convenient set-up - everything in one place for skiing and apres-ski. Great also for families. Personnel very friendly but not as fluent in English as expected for such a hotel.
Spacious for a ski resort self catering accommodation. Location - very close to slopes, shops, bars. Noise from guests leaving bar at night.
Nice flat with plenty of space and good equipment The hotel is too big, we would book a smaller family hotel next time.
fantastic location right next to slopes and lifts and gondolas, could ski to door if wanted. The monte bianco appts that we stayed in were the best location overlooking the runs no
Two 15 year olds and two dads right next to the lifts for skiing, excellent The hotel has two different buildings, so not to every ones taste. Food average but OK
Proximity to the ski lifts and centre of town
The location was really great. Being charged for car parking at the hotel. which was not a concierge service or underground, the car park was outside the front door of the hotel.
Good breakfast. Staff varied from very polite and helpful to not very helpful and at times aloof.
Reception staff efficient and helpful; room excellent. Restaurant reception not good. Food and ambience poor.
Location to the ski lift. Breakfast a little stayed.
Location was excellent. Room was clean
Staff were very helpful in booking local restaurants etc. and arriving at 4 in the morning was not a problem
Very close to cable car - less than one minute walk. Great breakfasts. Very close to main France/Italy road, but triple glazed so no problem really
The hotel is well located in the town but the annex is on the outskirts. The hotel is perfectly positioned for trips to the mountains. We were located in the annex which is next to a busy main road away from the town centre, the hotel is not. When booking a room confirmation should be given that the room is in the hotel or the annex
The feeling of being home away from home We liked everything!
This hotel had the best staff and service ever. I have stayed in many hotels but I was completely amazed, everybody from the cleaning lady through the barman and porter to receptionists.Very children friendly. 10 plus. We liked everything, it was perfect. We did not have a car and the hotel made sure we had their driving service available all the time. Room was cosy and very clean, view amazing, room service excellent, Our little one was very happy too
Peaceful spot close to mountains, easily accesible by road. A charming hotel with good sized rooms and a good sauna, hamam. Drinks were good next to an open fire and the restaurant offered a good value menu which was scrumptious.
The decoration, the location, the welcoming, the food. Slow internet connection.
The friendly and helpful staff, the cosiness of the hotel and the cuisine at the restaurant.
Wonderful staff so helpful and considerate who seemed to enjoy their work. This hotel is a warm and welcoming place that you immediately feel at home in. Hopefully will be back.