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staff very friendly and helpful. we stayed in the water lodge only downfall was bedrooms were downstairs toilet upstairs which made it a little inconvenient during the night. overall it was great.
fHotel and all surrounding buildings,river and countryside are surperb, hard to beat. The hotel and staff are excellant and when no weddings, seminars etc. a very peaceful place to stay. the breakfast bar is lacking in fresh cheeses and hams,etc. It looks makeshift and lets the kitchen down.
We had the most fantastic stay. Everything was perfect, including the weather. The countryside was breathtaking. Food and service couldn't be bettered. We liked it all.
The proximity to The New Lanark Mill museum. Was very quiet. Very friendly staff. Free WiFi in the public area. The too warm duvets and the "standard"size double beds, somewhat smaller than we are used to.
Ease of parking,good rooms and breakfast was excellent Winter months the hotel is a little quiet qnd lacks atmosphere
The bed was to high,as so the washbasin. the tv poor reception and small
quiet, comfortable, with good sized room.
Convient location close to motorway.Ideal overnight break of journey to Scotland
Room was clean, well equipped & comfortable Food was only available at service station. This was expensive and not very exciting
Friendly staff no
Very convenient location for breaking journey to Scotland
The corridor doors have hinges that squeak and with arrivals and departures at all hours, the noise from the same is not good. An oil can and five minutes would significantly reduce night time disturbance. Bathroom tiles beginning to look a little past their best with mould developing on the joints.
Welcoming attitude of staff and willingness to help
Comfortable bed. 24 hour check in. Free parking
Being at the same Hotel as the Wedding we were going to, breakfast, pool & suna Comfort of the beds not very good.
the rooms and service the breakfast was diabolical and very disappointing - the swimming pool was too busy
Good clean room with all the critical things working properly. A few blown light bulbs, tv remote didn't work very well & a very anoying shelf just above your head in the bed which I banged my head on a couple of times.
Good gym facilities and staff Room service main meal was lovely but cheese and biscuits were very poor value for money - celery and grapes looked like they'd been kicking around a few days!
Spa and atmospher
The bed sheets were disgusting! i ended up actually going and staying with a friend and not at the hotel
Staff all polite and helpful. Although the hotel was not in a great location the surrounding business park was very well maintained and picturesque The bar and lounge areas were very poorly lit and felt quite cold in the evening. Also could probably do with refurbishing rooms and leisure facilities although they were clean.
Convienient location and good staff Whilst the food in the restaurant was ok some elements of the meal was luke warm with a similar experience at the breakfast buffet.
quick and effortless time it took to check in being told about the amenities at the hotel the location of the hotel was ideal for us to travel around Scotland for the four days that we stayed breakfast time the meals and beverages could have been hotter
Easy accees from motorway networks and parking.Clean tidy Some roads noise from traffic.expensive drinks and food in hotel
i injoyed breakfast and relaxing. the trafic outside .
bed was comfortable noise level high from outside no bath
Ambiance of the hotel, especially the reception area and the lounge. Nothing
The location. Apart from the beds, the hotel itself was good, with nice staff, a comfortable lobby, and the breakfast was very satisfactory. The beds...definately uncomfortable and they sagged in the middle. We were there for 4 nights and i had a stiff neck & shoulder problem after the 1st night. I asked if they could do something about the mattress, the receptionist took note, but nothing was done.
The room was very pleasant and the staff very helpful from beginning to end of our stay
Pleasant, clean accommodation.
Clean, modern ad centrally situated. Staff somewhat stern faced and unfriendly, especially at reception.
Staff where quite rude, at first they said we hadent booked was very rude about it, never got a sorry. I left my make up bag there by accident. I phoned later that day and was told it wasn't there, basically got called a liar. Again got no apology there was about £100 make up in the bag too.
The staff were very helpful and friendly, my check in and check out was dealt with in minutes.
Good location for Kart Circuit. Breakfast good and plenty of variety. The bed was uncomfortable and laundry could be cleaner. Sheets and towels were marked.
Good location off M74, good clean rooms, enjoyed complementary glass of wine on arrival - nice touch. Would use again if needing a stop over just outside Glasow
Very attentive staff and the food was excellent.
Great location, friendly staff Nothing
There was nothing bad to report about this hotel, we were extremely satisfied with everything None
Excellent Hotel, very convenient for the motorway network around Glasgow No problems
Clean, Well Run, Good Food None
The location of the hotel was very good. The restaurant was clean bright and the service from the staff was very good The room which I was in was adjacent or near to a pump/generator which ran for approx. 10-25 seconds during the night. At 03.30 I approached the person on reception and he said there was no such thing. So I kept a record and handed it in at the reception next morning. There was mildew around the bottom of the glass shower panel, this could have been removed by simple basic cleaning methods.
The staff were very good and very helpfull. From greeting right through to goodbye, a staff member could be found to anyser any questions. Problems with the wireless on the first night, but sorted by the second.
Entrance hall and Check in Flat screen tv Warm water in shower and comfortable bed Position near lake which was ideal for a walk Room a bit dark and dowdy Fair ground machinery a bit noisy but this did not go on too late
Staff really helpful and welcoming. They had no record of my booking when I arrived, however they quickly rectified the problem.
Great lounge & bar area. Very nice bedroom Food was over-hyped
The staff were fantastic, everything was just brilliant, from the look of the hotel to going through those curtains and wow! Apparently we were supposed to get cookies, we didn't but it's ok, the price if the food was far to much for what it was
Friendly staff, clean room, good hot breakfast, quiet location and good value for money None
I like stayin here as i feel the room is very cosy and comfortable. Me and my partner will return shortly for another overnight
The room was clean and comfortable for our purposes.
The ease of access from the motorway network and central to the weekend of activities planned. The noise in the hotel at 3-30am in the corridor outside, persons trying to gain access to their room, kicking banging the door, the loud voices etc that went on for an hour. Just one of those things but unpleasant
The hotel was well situated for the places we wanted to visit and we were very pleased with the room that was allocated to us and the prompt check in service received. We found all of the staff to be very pleasant and helpful.
The convenience to motorway and the added advantage of the Toby Carvery next door. The room we were given was directly beneath the stairs and we were woken up early next morning by people using these stairs.
clean and comfortable with helpful staff hot water failed and we had to wait for a shower and move room. Also they charged £10 over the rate you quoted.
friendly staff no option for anything other than a continental breakfast
Food good room good No hot water unable to get a shower
Would never stay there again This hotel is disgusting , unclean
Staff very polite and helpful, Rooms clean and to a high standard.
Food was very good Room was small, bed uncomfortable, shower worked when it felt like it.
The hotel was spotless!! I have rated the hotel staff as poor. This was because of the reception staff. I wish this person had the same welcoming manner as everyone else within the hotel. Reception staff give the first and last impression - sadly this was to a different standard.
The ambiance of the resterant No everything was fine
The hotel looks very nice since it's been redecorated - a big improvement. My room was clean and modern and the bed very comfortable.
convenient and friendly. the restaurant food in the evening was very poor - the roast chicken had not been roasted but broiled (and tasted horrid) and the vegetarian meal was more like a coarse cuppa soup with very little taste. Breakfast was ok.
excellent menu with a what wide range of interesting choices and reasonably priced. Very pleasant family hotel in an interesting old building.
Breakfast / location for my needs / car parking Dinner - menu very poor and expensive and lacked quality. Due to poor selection on the menu meant that I had to dine out the second night of my stay.
We found the staff to be very warm, friendly and helpful.
The Reception was closed when I arrived, at 11:00, from a long trip from Germany. The services station closed at 10pm which is inconvienet if you are in the Hotel late and want something to eat. The woman in the evening shift, at the service station, seemed not willing to help visitors example: a couple of Polish travellers ask for Fish "it is not ready as the fryer was being cleaned" they then asked for Chicken Madras " It is not ready as it is still frozen" (this is 7pm in the evening). The Polish guys just left in discuss.
Noise coming from road chef next door. Staff in restaraunt cold and unfriendly. Food there was average and breakfast was very poor and not good value for money.
The hotel interior could certainly do with a complete refurbishment no
Convenient free car parking right outside,could see the car from my window. Reception staff very friendly and helpful. Surprisingly quiet considering the location Automatic room door closers and locks are somewhat noisy late at night
geat pass through hotel on the way up to the scottish highlands. Nice place to walk the dogs ! Sat Nav (Tom Tom) brought us of the junction before and all around to the back entrance .! a little noisey with the trucks making early starts.
The dining facilities
Staff were very friendly and helpful. Room was large and bed very comfortable. Difficult to get to and from as it was right on the motorway. Couldn't easily get into town for the same reason. Dissapointed that the only food we could get was a roadside diner. We didn't know at time of booking that it was on the motorway.
Staff very pleasant and helpful. The non-availabilty of a decent meal at 19:30 on a Sunday evening at the associated Road Chef !
Very impressed with staff on desk. Extremely friendly and helpful when asked for directions to eating places in area.