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Food options were too limited for children.
The hotel property is right on the beach, and the beach staff is friendly and accommodating, periodically bringing guests complimentary smoothies and frozen grapes and oranges. The pool area is lovely and well-kept, as are the dining rooms. The rooms are comfortable and luxurious. The breakfast buffet, though expensive, is delicious, ample and very fresh. For a hotel of this caliber there was some unevenness in the staff. On certain days at the beach, the staff was available and responsive; on others they were entirely absent, and it was difficult to get anyone's attention. The outside dining areas, though lovely, were crowded, and every morning we had to wait 10-15 mins to be seated outdoors. When we first arrived, no doubt because we booked a "bargain" room through Kayak ($500/night as opposed to the $1,000 rack rate on the Four Seasons website), we were given a room with a direct view of the beach bar kitchen, together with smells and noises from the vent. We asked that the room be changed, and it was, though again we were given one of their less desirable rooms. I suppose most unfortunate was that when we asked, on our last day, for a late checkout - even offering to pay something for the privilege - we were told, icily, that the hotel could not accommodate us - not even for an hour - because of our "room category" (meaning, no doubt, the "cheapie" Kayak rate). The hotel was quite clearly not full, and as an experienced traveler, I know this would have been an easy accommodation for the hotel to make. Instead I left with a bit of a bad taste in my mouth.
From the moment you arrive till the moment you leave they make you feel like royalty without any stuffiness. They go above and beyond even bringing our dog treats and realizing that my wife was pregnant brought us a cupcake with blue and pink frosting along with a bottle of non-alcoholic cider to our room. Herna at the front desk was a delight. Nothing
Oceanfront property, very nice spa that allows all guests to use its facilities regardless of whether not you book their services the restaurant quality and choices are very limited
The hotel was great. We booked it through KAYAK at a great rate for a room with a limited ocean view. When we arrived we were upgraded to a larger room with full oceanfront views at the same rate. The hotel is beautiful and the staff were friendly and attentive.
Very quite and relaxing place. Great ocean frond location with residential area(mid rise) residential surroundings. Attentive service in understated aesthetically pleasing surroundings. Beachfront bar/coffee shop a great place for lunch but very limited menu. Restaurant more than adequate but not outstanding. Hardly anything. You need a car to get around but you must use valet parking,at inflated rates,though the parking is on the sides of the hotel close and easily accessible.
Standard high quality four seasons service. nearly every employee asks how you are doing, is everything meeting your expectations, is there anything they can do to improve your stay, etc etc. One small mistake was made by a wait staff person (they forgot chicken on a salad) - it wasn't a big deal to us, but he acknowledged it, apologized profusely, had his manager come apologize, and they comped our meal which was very nice. very comfortable bed. - shower leaked onto the floor, sink faucet handle leaked water - aesthetic was rather drab at the hotel - didn't feel like 'palm beach' - no color, no pattern, no quirkiness or preppy style...faded olive umbrellas, exterior of building facing the beach looked run-down, pool was function-only (not much to look at) - location is good if you want beach-access but pretty far from the hedges and billionaires row that is quintessential PB - lots of kids in the pool. We were there in early January when school is out so this probably skewed the ratio but the first day we walked out to the pool it had lots of kids in it. We were hoping for something a bit more relaxing/serene as we were taking a vacation away from our own kids for a few days of R&R. - gym was in the basement...wish it had been with a nice view overall it could be great, but just needs a facelift in terms of design
The staff is awesome , very friendly and professional.
staff was great, food was superb, place is really nice cost
Close to airport. Bed was very comfortable. Not as pictured on web--we were put in another part of the hotel away from the main building. No hair dryer.
Nice rooms, the place is a "well-kept secret" in palm beach. Nice pool, everything is very realxed. There is no fridge in the room.
I liked the central location. It was close to City Place, the Convention Center and not far at all from the beach and Palm Beach across the Intracoastal. Being located in a beautiful historic neighborhood was a major plus for walking. I liked the cute bar and outdoor terrace area - it was so quaint for the continental breakfast. Very clean and well maintained. The lush landscaping did a lot to mitigate the fact that you are located near a major thoroughfare/intersection. Too bad it is so close to the railroad tracks.
The hotel is convenient and is relatively cheap for the Palm Beach area of Florida and the breakfast facilities were good The room had an ant infestation and when drawn to the attention of the Hotel Reception, the suggestion was that they would let the indigenous lizards into the room to clear the ants. The Air Conditioning was also very noisy
Lovely historic building, very pretty. Friendly & Helpful hotel staff The air conditioning makes too much noise! When you switch it off, u will be steamed in our room. Bad Wifi connection in our room, at the corner of the complex!
It was inexpensive and close to downtown west palm. Outdoors was really nice, but inside was alittle disappointing.
Close to the railroad tracks. Poor breakfast
Nice, special place. Great location, good staff, private. I even used their computer online to do my business. Had to run the sink water for 5 minutes to get any hot water. Rather small rooms.
We loved that there was an adult only pool - it was quiet and there was great poolside service. The onsite restaurants were all delicious and the hotel was clean and felt luxurious We book an ocean view room, but to see the ocean you would have to lean over the balcony and look left. The beach was very rough during our stay and there are lots of big rocks that make it dangerous for swimming
The peace, relaxation, extreme comfort High price on everything
The spa was amazing. Fabulous right up until we checked out and here was a huge line with staff who seemed confused about how to check people out. The breakfast buffet included with our rate was fabulous. The lunch food by the pool was delicious- lobster rolls, sandwiches, fries, fruit. The pool side service was excellent. Gym was very well equiped. One rude waitress at breakfast but the rest of the staff very helpful and friendly.
Treatment was excellent, always got a yes for all my requests.
Staff attended to our young family with frequent room cleanup and towel refresh. Buffer was diverse and dlicious. Family pool was large and they provided floats. Staff knew our son by name and were engaging and helpful. Facilities were clean and well appointed. Cost was spectacular given the value- an unusual rate was secured through kayak. We would have paid at least 2x what we did. Five stars all around Family rooms were together (good) and around the elevator (not great). Given that, we could not hear any disturbance from our room.
The room was cleaned twice a day. Our room was very nice. All the amenities you could ask for. The breakfast buffet was 2nd to none.
On top of many other noteworthy accommodations, the complimentary snack/drink reception and breakfast were superb! The location itself is not too ideal other than for transportation purposes, as it is right next to the airport and not far from the transit center.
The room was very clean and modern. The free breakfast buffet was great, just get there before 8:30am because that's when the crowd starts to come in. Didn't have time to check out the rest of the facilities since we were only there for one night for a volleyball tournament. I would stay at this hotel again if I was in the area.
Very clean rooms, very friendly staff, free happy hour and great breakfast. Convenient to the airport with free shuttle. Very enjoyable stopover!
I stayed at this hotel for the Sunfest festival held on the waterfront in downtown West Palm Beach. I loved that hotel offered free shuttle service to/from the festival at any time between 10 am and 12:20 pm. This meant we could come & go as we pleased without having to wait more than 10-15 for a shuttle. We also utilized the free shuttle service to Cityplace for a nice dinner out as well. The staff at the hotel were extremely friendly & pleasant (front desk clerks, breakfast servers, shuttle drivers, and bartenders). Also, we liked the free happy hour from 5-7 each night and the amazing free breakfast. The breakfast wasn't your standard cereal, yogurt, toast breakfast either, but made-to-order omelets, pancakes, bacon, fresh fruit, etc. So to summarize, we got free shuttle service, free breakfast, and free drinks at happy hour, all while dealing with an enjoyable staff and a beautiful room. We'll be coming back next year for sure!
The service was awesome. Breakfast was excellent. The room was clean and the staff was friendly. Victor (one of the chefs) makes a mean omelet! We would definitely stay there again.
I loved everything about the hotel from the room to the staff to the complimentary food, drinks, etc The elevators were extremely slow and breakfast should atleast be extrnded to 11am
Breakfast / bed Mold in bathroom caulking room 504 / shower design poor and not fitted correctly with water spraying everywhere / trash on roof looking north
Comfortable, affordable and convenient No Restaurant, shopping area close to facility
From the carpets to the bathroom. Everything about this hotel was dirty. They need to gut it and start over. I am a seasoned traveler and travel agent. I have stayed in hostels and top notch hotels and this was among the worst experiences ever. It was all that was available and the price was low but you get what you paid for. It you want clean pay the extra $50 and stay at the courtyard Marriott
I was unable to get Internet in the room
Friendly staff, fast efficient check in and out. Parking was great. Over all nice hotel Breakfast ends too early. The Cable was out in the morning and it didn't have all the channels listed on the guide
everything i needed a room to be. my room was clean on arrival. got a view of the pool. Sadly didn't get to use it since I chose the one week in florida it deciced to rain lol. 20 min drive to west palm and atlantic ave. I would stay again.
My colleague and I stayed at the Boynton Inn for a week June 2nd - 8th. We shared a double room. Clean hotel, nice staff, great pool, decent room. For the price? Great! Paid for breakfast; breakfast was terrible.
Well I cant say it anything i like . The breakfast food was cold.My room smelled like mildew n it was mildew on the walls ,tv could only get a little channels it was static ,the bed skirt was filthy ,i went to buy my own cleaning supplies ,i wanted to stay for a week but one night was enough,Ive never stayed in a hotel with such a bad order in it. THE HAILWAY WAS LEAKING WATER ,IN THE HALLS ,THEY SHOULD JUST REFUND MY MONEY.
Rate from bookings.com was great. Room was large and clean. Bed was fine. The included breakfast was weak and the space its in is terribly small.
The beds were very comfortable, and housekeeping staff was very nice. Housekeeping went out of their way. The website advertises a business center, and large work areas in the rooms with ergonomic chairs. I was placed in a room with a small round table and two wooden chairs that were basically on their last legs. When I inquired about the business center, the staff had no idea what I was talking about. When I asked to speak to a manager, she was not going to be there until Monday and this was Friday. I had the room until Monday morning. I asked on Saturday if someone could bring me clean sheets and towels, this was around 3pm. I was hung up on by staff at the front desk after they told me that housekeeping had finished for the day. I had to personally go down to housekeeping and ask the wonderful ladies there to please give me clean sheets and towels. When I returned to my room, I called front desk again for a different reason, the call was picked up and hung up immediately. So I had to personally walk down to front desk to see about my room card that wasn't working. Lucky for me, my husband was in the room so I was able to get back earlier. There were no issues when I was face to face with the person who had hung up on me on the phone. That didn't make it any better. On Monday I chose to leave rather than waste my time speaking to a manager. This hotel is privately managed, I was told by front desk. This was what excuse I was given when I mentioned false advertisement on their website... I didn't have my kids with me because I was working on a project and needed the place to work for the weekend. It was perfect because my husband works at besthesda hospital just minutes away, however I would never bring my kids here. This is not a family hotel either. The people I saw hanging around were a bit shady.
Staff friendly and accommodating Access for smokers
convenient to I-95. large rooms. cordial staff. under renovation. could not tell if our room had been renovated or not?! low budget hotel that used to be more upscale.
Staff were friendly Very dirty/smoke smell everywhere. Mattress was very old and sketchy. Sheets were gross. I slept in my clothes
Location Popcorn ceilings. Feels like it needs an update
The staff was very friendly and rooms were very nice. Even tho check out was at 11 I still got to check out later and no extra cost and the maids didn't rush me at all. I didn't like that the parking lot gets really full and I had the park far away from the entrance
The food was excellent, the room was spacious and the bed was comfortable. Because of the lobby remodeling it is not clear where to go to check in.
The ability to walk to everything. Great staff
The beds were really soft and comfortable. Cable did not work what so ever. I called and asked for assistance, but was just told to change the channel. There was some red stuff on the floor. The pictures online look way more luxurious than what it really looks like . It had no refrigerator , I don't even remember if it had a microwave. Oh and apparently the location is "the nice part of the hood ." the Toilet was soak and wet for some reason. I did checked in online and requested a balcony that over looks the pool and I received a room that faces the trees and the hotel parking lot. The lobby and restaurant looks very nice, but the rooms need to look as good as the appearance and atmosphere of the lobby .
Very nice hotel with excellent staff.
The desk clerk that attended to us was Daniel. He responded in a professional, friendly and courteous manner. He was made for this position. He made the difference in our stay and I am honored to have met him.
Extremely courteous and helpful every time I needed help from the staff ( for example when getting my room key reprogrammed every so often). The room keys have an incredible tendency to lose the programming whenever in a close proximity of your phone or any other magnetic type item. This was pretty annoying but quickly resolved at the desk.
There was almost no street noise. The hotel has an unfortunate location, located just across the freeway from a sketchy neighborhood. The room was musty, small, and had a poor layout (tv at side of bed).
I love the location of the room. I relieved a text prior to my arrival of what was important to me and o chose the quietness of the room. Well, it was perfect and very quiet. The size of the room was good. The bed was very uncomfortable.
room was musty and dingy smelling, when I got home, my close still smelled like the room. and very high humidity. had asked for a preferred view and got a lower level room that looked at the parking lot. asked to switch to an interior room that had a sliding door opening to the courtyard but they said they were all booked up except one other exterior room on the first floor which that room also smelled. pretty sure the hotel wasn't booked bc each night the parking lot was half empty. staff was not very helpful. the bistro in the main lobby took forever to order food through as well. located right behind a topless strip club/steakhouse and the gas stating is very sketch as well
Cheapest room available for that weekend. The manager and front desk were welcoming. Location is very conveniently close to the airport as well as shopping areas. My bathtub drain was slow. There was mild/mildew in the bathroom. The carpet was very dirty. The hotel needs a renovation in general.
We found cockroaches as soon as we entered the room, and had to change rooms!
Nothing The cleanliness, the air condition was going in and out, the television channels was bad, the hall way smelled of urine..etc,etc
Employees were terrific
Was a very mediocre room for the price I paid. They made me sign a agreement not to smoke in the room or I will get charged, I agree (as I don't smoke). But I get to the room and there is a strong smoking smell. Front desk agrees this was a smoking floor before and they didnt clear out the smell. But it literally smelled like someone was smoking right next to me, so strong. I had to move rooms middle of the night as I couldnt stand the smell. The bathroom was in terrible condition too.
after 8hour the Bath water Still there
It's in a very very very good location the place has potionial . Staff is nice, elevators are fast What I didn't like ? Where do I start !! The place needs a renovation !! Smells in the rooms and stains everywhere, rouches also. The sink, toilet and shower were clogged up, asked to fix and was still the same. I had to go buy Draino for the shower drain. Thought it wasn't going to work but it did. The Wifi is iffy as it goes in and out of signal. Housekeeping is loud as they like to slam the doors when cleaning. I asked to change all the bed linens , never did !! The gym is not a gym . Parking will get full and you are forced to park on the opposite end where nobody can see your car, at lease put cameras around the building . Some rooms don't have a microwave and refrigerator so be careful of that. If you looking for breakfest here, you ain't going to find it . It's a 2 star hotel not 3 star. You get what you pay for. It's on the edge of being a motel.
Love this hotel. Staff are friendly go out there way to accommodate you snd and rooms are always clean
The toilet was broken she we checked in. Didn't have any hand towels in the room. We did not get a housekeeping service when we came back to the hotel on the second day. They just gave us a clean towels.
The places around the Ramada Not a very comfortable stay
Everything was on point the pool was clean the rooms and most of all the staff there the best The smell it was fresh the parking is very good checking in was easy and workers all was smiling and greet at all times the manager was the best she a real five star she's always on point with the guess and the workers over all it was a good stay
Check out time is 11:00 and they push you to be out by then.
Complimentary breakfasts and choc chip cookies gratis in lobby in PMs. Comfortable king bed, easy access to pool, breakfast, laundry, exercise rm. Free parking., convenient. Shuttle to downtown Location a bit far from restaurants for nights, shopping etc. Cold water in pool. Food selection at next door restaurant and mediocre quality.
the breakfast and later checkout was great, the room was very nice and very comfortable. They even had free cookies at checkin and they were delicious. I liked the entire experience.
I have no serious complaints about the hotel. It was clean, staff was friendly, and the amenities were good. The free breakfast was pretty extensive. I found it a little expensive for not being a luxury hotel (but then again, West Palm tends to be pricey.) The pillows also looked really fluffy, but once I put my head on them, they flattened like pancakes! Woke up with a neck ache.
Staff was wonderful. Very helpful and courteous. Clean
Very personablessed staff and good amenities. The room was frigid (no thermostat control for guests)
Clean, nice room, great location! No pool. Week amenities. Less than friendly staff. Breakfast buffet was nothing but cold leftovers - good coffee tho. Nice bar, but bartender kept disappearing!
The rooms were spacious and clean. Staff were also very helpful with providing feedback about the area. We also enjoyed the central location of the hotel which was about 10 minutes from the beach and great places downtown. N/a
Location was good for event at Kravitz, but makeover of this hotel scores poorly for comfort and safety. Because this is a downtown property, access to parking through garage was not easy to access. Blind corners and poor sineage made parking less than easy. Layout of the room made it difficult for two people to move around simultaneously. Functionality sacrificing for design didn't work real well for us. High ceilings and small footprint made it feel like you were in a tube - in the very small shower, in particular. Limited storage for clothes, poor air circulation - (hot on one side of decorative screen, cold on the other), inconsistent water temp in bathroom. Missed things like make-up mirror and bathrobes. Breakfast was barely edible. What kind of bird laid those eggs?
Great place! Highly recommended!
The room was comfortable and clean. I had the pool area to myself. They had a full and mini bar available 24/7 along with ready made and made to order food. It was in easy walking distance to City Place. They had a shuttle service to the beach or anywhere within 2 mile of the hotel. The staff was friendly and helpful and we could get a late check out. The breakfast offered was pretty good except for the pancakes.
I loved the suite style room. It was very comfortable. I also loved the location. Within walking distance to all of downtown and the waterfront.
The staff was very friendly and helpful. The food was excellent. The bed was very comfortable and they gave us extra pillows :-) $19 parking :-(
excellent location close to convention center and City Center
We had a great time at the hotel! The room was clean and comfortable, and the hotel had plenty to offer both on and off the property. I didn't like that breakfast began to be packed up while I was getting a few items. If breakfast is until a certain that time, it should be fully available until that time.
The location was superb! You are close to the convention center, city place and if you wanted to go shopping Worth Avenue was close Our shower had pink mold init when we had our room cleaned our towels were not replenished.
good location early breakfast for marathon good breakfast selection allowed early check-in and late check-out room was never cleaned during stay (2 nights with early check-in)
Nice rooms furnished well. Good restaurant. Location was ideal for those who wish to shop at nearby city place. Parking is a big issue. Construction makes getting into hotel difficult no parking lot all in garage attached in hotel. Valet was 25 dollars. A little steep to move it 100 yards.
Nice and new hotel. Location can't be beat as you are right in the middle of west palm. Staff is really friendly. Overall I am usually a tough customer when it comes to reviews but I have nothing bad to say. 4.7 out of 5 stars!
The location was great, close to the beach and restaurants
It was close to my meeting location, and it was inexpensive. It smelled funny--especially the first floor. It made me think of mold, and the smell never left. When I used the Internet in my room, which was very, very slow, a computer of one of the guest's showed up on my desktop.
The rooms were comfortable, pillows were puffy, and the breakfast was varied and yummy. no
Better than average continental breakfast. Room was clean and fairly modern. Soft comfortable bed feather pillows. Helpful courteous staff. Ac took a long time to cool the room. T.v was very small no fridge or microwave
Good, clean hotel, fair price no fridge
The location and continental breakfast air conditioner is next to bed and only windows were terrace door.
The staff member that helped in this situation. I did not like the service, hotel staff not knowing how to handle customer complaint, and cleanliness.
No pillows- family of 15 grilling on the sidewalk- drunk man sleeping on sidewalk... Demanded a cancelation which is supposed to be done. My 23 year old daughter was in the car crying as she watched a man meet his escort there... This place is horrifying!
location Bathroom needed floor tile repair
Friendly staff No
This guest did not leave comments about this hotel.
Sadly, nothing Crime central! AVOID AT ALL COST! Fights in parking lot. Rooms smelled, everything sticky, smell was overpowering.
Nothing at all. We got in the shower and went to go to bed and there was bed bugs. They was supposed to give us a refund but we still haven't received it and the worker was very rude. We didn't stay in the hotel. We asked for a refund and left
That it was available People who lived there looked rough. Someone kept calling our room asking what were we doing without giving their name. Also the ceiling tile kept getting push out so someone could peek inside by looking in the reflection of the mirror. Checkout was early
Quick check in Bathroom was really dirty had to clean myself
This guest did not leave comments about this hotel.
The staff was friendly The police were here too much
Where can I send pitchers Where can I send pitchures