Guest reviews
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Overall Rating
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10.0 "Excellent wellness & sports facilities."
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9.6 "Incredible bar."9.0 "
Lovely bar service , according to 90%." -
8.5 "Food is delicious."7.8 "78%
loved the menu selection ." 9.0 "90% werehappy with the price ." 9.5 "Beef and steak dishes were excellent , according to 95%." 8.0 "80% thought thedining area was clean ." -
8.0 "Good value."9.0 "90% were
happy with the price ." 7.3 "73% werehappy with the price of the breakfast ." -
7.7 "Good service."8.3 "83% found the
staff to be very friendly ." 8.6 "Hotel security was great , thought 86%." 7.7 "77% thought theservice was very professional ." 9.4 "94% found therestaurant service to be one of the best ." 9.0 "Lovely bar service , according to 90%." 7.5 "75% said therecreation staff was great ." -
4.7 "Rooms are not good."3.8 "62% said
rooms were dirty ." 2.5 "75%complained about the bathroom ." 0.5 "95% thought they werepoorly maintained ." 1.0 "90% foundproblems with the furniture ." 2.0 "For 80%, therooms looked old ." 2.9 "71% thought thetv was sub-standard ." 4.4 "56% weredisappointed with the minibar ." 2.0 "80% said thebathroom was dirty ." 4.3 "57% wereunsatisfied with the kitchenette ." 2.8 "72%criticized the small bathroom ." -
4.4 "Internet is poor."2.4 "76% thought it was
overpriced ."
Overall Rating
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8.7 "Food is delicious."7.8 "78%
loved the menu selection ." 9.2 "92% werehappy with the price ." -
7.8 "High value."9.2 "92% were
happy with the price ." -
7.7 "Good service."8.0 "80% found the
staff to be very friendly ." 8.8 "Hotel security was great , thought 88%." -
7.6 "Good breakfast."
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7.3 "Good location."8.0 "
Great parking , according to 80%." -
4.0 "Internet is poor."2.0 "80% thought it was
overpriced ." -
3.9 "Rooms are not good."3.3 "67% said
rooms were dirty ." 0.8 "92% foundproblems with the furniture ." 2.6 "74%complained about the bathroom ." 0.4 "96% thought they werepoorly maintained ." 4.1 "59% weredisappointed with the minibar ." 4.2 "58% wereunsatisfied with the kitchenette ." 1.9 "For 81%, therooms looked old ." 2.1 "79% said thebathroom was dirty ." 2.9 "71% thought thetv was sub-standard ." -
3.3 "Not very clean."3.3 "67% said
rooms were dirty ." 3.6 "64% thoughtit was rather dirty ." 2.1 "79% said thebathroom was dirty ."
Overall Rating
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8.7 "Food is delicious."
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7.7 "Good service."8.6 "
Hotel security was great , thought 86%." 8.4 "84% found thestaff to be very friendly ." -
7.4 "Good location."8.1 "
Great parking , according to 81%." -
7.1 "Good breakfast."
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4.4 "Internet is poor."2.6 "74% thought it was
overpriced ." -
4.1 "Rooms are not good."3.3 "67% said
rooms were dirty ." 0.6 "94% thought they werepoorly maintained ." 0.8 "92% foundproblems with the furniture ." 2.3 "77%complained about the bathroom ." 2.5 "75% thought thetv was sub-standard ." 1.7 "For 83%, therooms looked old ." 4.3 "57% weredisappointed with the minibar ." 4.5 "55% wereunsatisfied with the kitchenette ." 1.7 "83% said thebathroom was dirty ." 3.1 "69% hadproblems with the shower ." -
3.1 "Generally quite dirty."3.3 "67% said
rooms were dirty ." 3.1 "69% thoughtit was rather dirty ." 1.7 "83% said thebathroom was dirty ."
Overall Rating
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8.0 "Good value."
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7.6 "Good service."
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7.0 "Good location."
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6.2 "Average comfort."5.9 "
Beds were acceptable for 59%." -
5.1 "Rooms are ok."5.9 "
Beds were acceptable for 59%." -
3.9 "Not very clean."3.8 "62% said
rooms were dirty ."
Overall Rating
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8.4 "Food is delicious."
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8.0 "Good value."
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7.5 "Good service."8.3 "83% found the
staff to be very friendly ." -
6.8 "Location is acceptable."
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4.4 "Rooms are not good."3.5 "65% said
rooms were dirty ." 2.3 "77%complained about the bathroom ." 0.5 "95% thought they werepoorly maintained ." 1.7 "For 83%, therooms looked old ." 3.0 "Air conditioning was criticized by 70%." 2.9 "71% thought thetv was sub-standard ." -
4.4 "Internet is poor."
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3.4 "Not very clean."3.5 "65% said
rooms were dirty ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.2review from
We were very surprised to see we actually had a separate room for my girlfriend and I to sleep in. Very spacious room. We were told that we could get a roll away bed because we had two 17 year old boys with us. My girlfriends son and my son. We were told we would be able to have it Friday night when my girlfriend and he son arrived. Well when I called to the front desk another person told me that the fire code wouldn't allow it. There was plenty of room in the area to have a roll away. One of the boys had to sleep on the couch and he is over 6 foot tall. Very uncomfortable for him.
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2.2review from
The location was the only plus here Everything is old & outdated AND it's very dirty. Find another place
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4.2review from
When I told manager Laura about some minor problems I was having that were negatively impacting my experience, she approved a refund through hotel.com for my remaining days. So kudos to Laura for doing the fair thing there. Just several minor problems that made me not want to stay the full week.
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4.5review from
The staff was really nice the bartenders were Excellent friendly and funny. My room was very dirty the carpet was filthy the non-smoking room smell like smoke I have to go buy for breeze and carpet freshener the towels were very dingy The price was very affordable but when the rooms were dirty it made you feel like you didn't get what you pay for
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9.1review from
No staff around the grounds. That was a plus Nothing!
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8.0review from
Great friendly staff Donna was her name Dirty showers
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2.2review from
Stay there for bingo and quiet non crowded pool area. Casino staff is nice and decent deli on first floor of casino. Buildings are old. Staff is unprofessional and unresponsive to requests for help of any kind. Food is nearly in-edible. Only place we got anything decent was the deli. Place is beyond dirty; it's down right disgusting. Outside rooms there are any number of vagrants prowling around all hours. Horrible area of town. Should get a whole lot more for the money! Do not reccomend. Pay a little more and stay at a Station Casino or Sam's Town.
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10.0review from
Clean room. Beautiful setting area pool away from patio helpful staff. Security patrolling property quick to respond when necessary. nice atmosphere. accommodating to persons needs when possible. loved having an option of a tub. plain looking front. stairway entry on side. bathroom small to accommodate turning around with door closed for larger type folks.150# + would be great to have shade awning for outside parking near rooms.
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4.2review from
Price and location were good. Beds were adequate. Room was not clean. The bathroom was TINY - like, it aspired to be as big as London bathrooms. Couch was dirty and stained.
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3.1review from
The pool They required a deposit for the room, which wasn't mentioned in the listing, and the front desk girl was so rude about it. When I asked to speak to a manager she said there wasn't one, and then ignored me.
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8.5review from
Great service and absolutely HUGE suite that didn't destroy my budget The hotel is showing signs of age
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6.8review from
The cleaning staff was everywhere cleaning the outside walls, the walkway and trash cans. I was very impressed. Solid cleaning staff. The pond needs to be cleaned and treated with chlorine to kill all mosquitoes. The sourdough Resturant needs a manager at all times as well as the front desk. Food was cold every time we ate there. When I asked for a manager she was know where to be found. When guests have a complaint they need to talk to a manager, not a server that cant answer questions or just doesn't want too. Ordered a salad with blue cheese and revived horseradish instead. I choked and it ruined my dinner. When I let the server know that I wanted to talk to a Resturant manager I was told there's no manager on duty. Went to the front desk and no manager there. I was told by the young man at the desk that the front desk manager wouldn't be able to help me that I needed to talk to the Resturant manager. Just went around in circles. I work for a hotel and in my opinion is, THERES NO WAY A BUSINESS CAN RUN WITHOUT MANAGEMENT!!!!!!! Get some managers that care. Hourly employees just don't care. I noticed the security guards parked next to the pond rooms in the shade, both of them. Lots of weird people on the back side of the hotel. Needs to be patrolled.
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2.0review from
Price. Rude front desk staff. Casino has strong cigarette odor.Hidden deposit fee when booking on kayak.Old television sets. Noisy guests. Homeless individuals begging for money in the front parking lot. Escort ladies hustling in the casino.Dirty bar/lounge.Trash everywhere on the property.Old casino/hotel décor.
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10.0review from
Room was clean, quiet and comfortable, several places to eat nearby, staff was helpful but a bit understaffed for check in. A good hotel for the money. I would recommend it and I would stay here again.
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6.3review from
The rooms were clean and the service was good. They had a number of restaurants on the premises, which were handy. This location is designed like a motel with a casino attached. The room I was put in was on the backside of the hotel, which was not lighted well and had more than a few sketchy people hanging around. While checking in one customer was at the front desk complaining about being put in a room in the corner where the prostitutes hang out, which was not something I wanted to hear while checking in. Staying at this hotel was a mistake, while making reservations on KAYAK, because I thought it was the Arizona Charlie's on Decatur Ave. This is the Arizona Charlie's on Boulder HWY. I would not stay at this hotel again.
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9.3review from
I've stayed here several times. For the price you can't beat the suite with 2 beds and a couch. You can easily sleep 4 people comfortably and 6+ if you are young and crazy. The rooms are nice and clean. The area look sketchy but I have never had any problems with my car get broken into or anything stolen. There is 24 hour security guards roaming the facilities and the parking lot and they are always helpful and vigilant. I've stayed a lot of places around the country and this is one of my favorites for the value. The check-in staff is always understaffed and slow to get us checked in. It doesn't really bother me but it seems they could add another person at the check-in desk.
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10.0review from
The room was great for a family, food was a great price
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9.1review from
No staff around the grounds. That was a plus Nothing!
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8.0review from
Great friendly staff Donna was her name Dirty showers
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10.0review from
Clean room. Beautiful setting area pool away from patio helpful staff. Security patrolling property quick to respond when necessary. nice atmosphere. accommodating to persons needs when possible. loved having an option of a tub. plain looking front. stairway entry on side. bathroom small to accommodate turning around with door closed for larger type folks.150# + would be great to have shade awning for outside parking near rooms.
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8.5review from
Great service and absolutely HUGE suite that didn't destroy my budget The hotel is showing signs of age
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10.0review from
Room was clean, quiet and comfortable, several places to eat nearby, staff was helpful but a bit understaffed for check in. A good hotel for the money. I would recommend it and I would stay here again.
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9.3review from
I've stayed here several times. For the price you can't beat the suite with 2 beds and a couch. You can easily sleep 4 people comfortably and 6+ if you are young and crazy. The rooms are nice and clean. The area look sketchy but I have never had any problems with my car get broken into or anything stolen. There is 24 hour security guards roaming the facilities and the parking lot and they are always helpful and vigilant. I've stayed a lot of places around the country and this is one of my favorites for the value. The check-in staff is always understaffed and slow to get us checked in. It doesn't really bother me but it seems they could add another person at the check-in desk.
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10.0review from
The room was great for a family, food was a great price
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6.2review from
We were very surprised to see we actually had a separate room for my girlfriend and I to sleep in. Very spacious room. We were told that we could get a roll away bed because we had two 17 year old boys with us. My girlfriends son and my son. We were told we would be able to have it Friday night when my girlfriend and he son arrived. Well when I called to the front desk another person told me that the fire code wouldn't allow it. There was plenty of room in the area to have a roll away. One of the boys had to sleep on the couch and he is over 6 foot tall. Very uncomfortable for him.
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2.2review from
The location was the only plus here Everything is old & outdated AND it's very dirty. Find another place
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4.2review from
When I told manager Laura about some minor problems I was having that were negatively impacting my experience, she approved a refund through hotel.com for my remaining days. So kudos to Laura for doing the fair thing there. Just several minor problems that made me not want to stay the full week.
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4.5review from
The staff was really nice the bartenders were Excellent friendly and funny. My room was very dirty the carpet was filthy the non-smoking room smell like smoke I have to go buy for breeze and carpet freshener the towels were very dingy The price was very affordable but when the rooms were dirty it made you feel like you didn't get what you pay for
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2.2review from
Stay there for bingo and quiet non crowded pool area. Casino staff is nice and decent deli on first floor of casino. Buildings are old. Staff is unprofessional and unresponsive to requests for help of any kind. Food is nearly in-edible. Only place we got anything decent was the deli. Place is beyond dirty; it's down right disgusting. Outside rooms there are any number of vagrants prowling around all hours. Horrible area of town. Should get a whole lot more for the money! Do not reccomend. Pay a little more and stay at a Station Casino or Sam's Town.
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4.2review from
Price and location were good. Beds were adequate. Room was not clean. The bathroom was TINY - like, it aspired to be as big as London bathrooms. Couch was dirty and stained.
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3.1review from
The pool They required a deposit for the room, which wasn't mentioned in the listing, and the front desk girl was so rude about it. When I asked to speak to a manager she said there wasn't one, and then ignored me.
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2.0review from
Price. Rude front desk staff. Casino has strong cigarette odor.Hidden deposit fee when booking on kayak.Old television sets. Noisy guests. Homeless individuals begging for money in the front parking lot. Escort ladies hustling in the casino.Dirty bar/lounge.Trash everywhere on the property.Old casino/hotel décor.
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6.3review from
The rooms were clean and the service was good. They had a number of restaurants on the premises, which were handy. This location is designed like a motel with a casino attached. The room I was put in was on the backside of the hotel, which was not lighted well and had more than a few sketchy people hanging around. While checking in one customer was at the front desk complaining about being put in a room in the corner where the prostitutes hang out, which was not something I wanted to hear while checking in. Staying at this hotel was a mistake, while making reservations on KAYAK, because I thought it was the Arizona Charlie's on Decatur Ave. This is the Arizona Charlie's on Boulder HWY. I would not stay at this hotel again.
