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New Inn has a most pleasant atmosphere with a real feeling for tradition and history. Comfortable if a little old fashioined rooms nothing
The warmth and comfort of the bedroom Had I had a problem with stairs I would have been distressed, and the noise from the bar and club went on rather late.
Location was excellent and easy to find once car had been parked. Staff were very friendly and helpful. Having to leave car in a car park which wasn't next to the hotel.
Nothing. Glad to get away. This was a nightmare experience from start to finish. Thanks to its location in the middle of a pedestrian precinct, it took me over an hour of circling the ring road in rush hour to find a way of getting my car to the well-concealed NCP car park closest to it. When I did arrive, the reception was locked, so I had to go to the bar to find any staff. The bar was so thick with tobacco smoke as to be absolutely intolerable. This must be a serious health hazard, and all I can say to the majority 77% of the population who do not smoke is that they should steer well clear of this place until smoking in public places is legally banned in July. A barman unlocked the reception in an attemp to check me in, but had no idea how to access the computerised booking system or a fax which had been sent for me. Eventually another staff member managed to do this, then demanded advance payment for the room and informed me that I could not charge meals or drinks to the room, and would have to pay separately for them. On departure the next morning, the reception was again locked, and it was only because I happened to bump into a passing staff member that I was able to return my key. This hotel has no understanding of the concept of customer service, and I will certainly not stay there again.
Lovely looking with beams Cold room, thin duvet non working hairdryer, noisy generator all night long
ble to leave the car in the car park for 3 days.
Extremely quaint hotel, well located with comfortable rooms, really good public facilities, helpful staff and good, reasonably priced food. None really
Easy Going friendly atmosphere No
PLeasant room , helpful staff , pity about the location so close to a busy road but efforts obviously made to keep bedroom as quiet as possible limited range of blended whiskies
New owners were very welcoming and helpful. Hotel was conveniently located and easy to find.
The hospitality of mine hosts Richard & Kelly We hope they make the business a thriving success. They deserve this
Very welcoming. Professionally run. Tasteful decor. Excellent food.
It was under new management, just one month, and they provided an excellent service. The hotel has got run down and needs refurbishing. The new management are keen to do this and have already started with the visitors lounge. If this is anything to go from the refukrbishment will go well.
New owners. Arrived that day. Presented as very pleasant and ensured that our stay was satisfactory. We have no complaints and only wish them well.
I arrived very tied after a long journey, but was immediately made to feel at home by the very friendly staff
Charming, professional ambience. Exquisite cuisine. Friendly knowledgeable management and staff. Will certain recommend and return.
Excellent staff, food, luxury rooms and quiet location made for a very relaxing break without children!
Good location, good value, attentive staff and service Hotel is slightly dilapidated. Fabric and condition of the building is 2 * as oddicial rating but service and friendliness of new owners is 4 or 5*
The cotton sheets on the bed. We were not offered a choice of room, which was disapppointing because they were not full. We could not operate the shower as the taps were exceedingly stiff. The window in the room could not be opened - it was stiff too. The staff were not v friendly, although efficient.
loved the old inn, accommodation and restaurant which was excellent everything was very good
We liked the food,Breakfast and Dinner was excellent.staff and room was very good. None
Everything was clean. Breakfast was excellent. Nice simple decor in bedrooms. Slight road noise when window open.
Friendly staff, room clean and well stocked. Lovely decor. Good value fo money. Ate food good.
Friendly staff. Excellent value for money. Good 'pub' food and very good breakfasts.
Very comfortable room, modern and clean. Good bed and very happy to find extra pillows supplied. Breakfast lovely, and evenings meals were good. Great location. Floors in room above are very creaky and you could hear their conversations/ baby crying. We did mention this to the manager before we left.(and the shower was dripping constantly).
The Staff were all very friendly and attentive to our needs The door on the outside of the accomodation was damaged and would not lock, due to a previous incident. Food was good and wholesome but a little expensive compared to others in the area.
Reasonable cost perfomance.
Good value for money, food also very good value, no complaints
Accommodation was clean, pleasant and of a high standard. Disappointed in the quality of the food
as we had an early start sandwiches were provided for breakfeast these were apreciated and tasted fresh in the morning. Evening meal was also of good standard. could consider slightly later finishing serving evening food
everybody was eager to please lack of choice for evening meal
Quiet Cobwebs above bed, no shampoo/shower gel, bed not made up properly (lower sheet left wrinkled), bathroom electrics not compliant with current regulations (Saniflo isolator should be outside the bathroom or cord-operated).
The only reasonably good thing was the room although this wss very cold without any for of available heating. Very poor facilities; especilally for dining, uninviting atmposphere, no-one in attendance in evenings so dining room seemed closed at times. Poor dinner menu and food. Lack of and inaccurate verbal information on arrival.
Checking in was easy and we were met with courteous friendly attendtion.
Very friendly staff, nice clean room. Very chilly room in the night.
Staff were very helpful and welcoming Bathroom door did not shut properly.
Very friendly staff, food excellent
Excellent food, very easy going and welcoming staff. Very relaxed atmosphere all round. No wine menu available to accompany meal except by the glass. Walls must be thin - low television volume still caused neighbours to ask for it to be tuurned down - maybe tv could be re-sited on an outside rather than adjoining wall ? Website information implies it is closer to Ross than it turned out to be.
We were impressed with the size of the room and the cleanliness. The breakfast the next morning was delicious. The TV in the room had a sky remote but did not have a Sky card - which didnt really matter to us. I would definitely like to visit again and try some of the delicious meals we saw on the menu!
Very friendly and welcoming. Good food. Comfortable room. Wonderful shower. Tv was rather poor.
very good food - both dinner and breakfast. plumbing rather noisy in the morning
Very friendly hotel. Great food & good rooms. Staff very helpful. None
The Staff and location are ideal and I would stay there again. I marked down value for money as I stayed for access to attend the Ryder Cup, when prices were obviously higher. For the usual price this would be value for Money.
Location and history of hotel Little noisy as people still coming and going wel after midnight.
Excellent food Poor television reception