Loved the hotel but it needs remodeling. Excellent location and fun lake activities.
3 stars
The Black Swan Lee - Lenox, Ascend Hotel Collection
Photos of The Black Swan Lee - Lenox, Ascend Hotel Collection
Overview
Black Swan Inn on the Lake offers guests traditional and charming lodgings at the foothills of the glorious Berkshire Mountains. Its location, rooms, and amenities make it an ideal for choice for couples on romantic getaway, families, and groups of friends alike.
Located in Lee, Massachusetts, along the shores of Laurel Lake, Black Swan Inn on the Lake is surrounded by natural beauty and close to many of the area’s top attractions. Here, guests will be near such sites as the Norman Rockwell Museum, Tanglewood Music Festival, Lee Premium Outlets, Berkshire Botanical Gardens, and Jacob’s Pillow.
Accommodations are sure to inspire a restful stay. Guests may choose king or queen rooms with one bed, double rooms with two, or spacious suites with one king bed, and many with saunas and balconies. All rooms are equipped with free Wi-Fi, refrigerators, workstations, flat-screen TVs, and cozy bedding.
Each morning, guests are invited to indulge in complimentary breakfast, a wonderful start to a day on the town. The onsite restaurant, Mint Indian Lakeside Dining, crafts fresh and flavorful Indian cuisine for lunch and dinner seven days a week.
Amenities and services at Black Swan Inn on the Lake are thoughtful and sure to impress. Guests can enjoy access to the fitness center and computer room. Rentals of water equipment, like kayaks, pontoons, and pedal boats, are fantastic for exploring the adjoining lake.
With a stay at Black Swan Inn on the Lake, guests are sure to enjoy the wonder of the outdoors, fine amenities, and tranquil rooms.
Latest deals for The Black Swan Lee - Lenox, Ascend Hotel Collection
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at The Black Swan Lee - Lenox, Ascend Hotel Collection
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- TV
Dining
- Snack bar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Vending machine (drinks)
Services and conveniences
- ATM on-site
- Business center
- Meeting/Banquet facilities
- Room service
- Express check-out
- Private check-in/check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Internet
- Fire extinguisher
- Smoke alarms
- Heating
- Air-conditioned
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Allergy-free room
- No smoking
- Designated smoking area
Things to do
- Gift shop
- Beach access
- Fishing
- Board games/puzzles
- Water sport facilities (on site)
Media and entertainment
- Cable or satellite TV
- TV
- DVD player
Bathroom
- Shower
- Spa bath
- Hairdryer
Parking and transportation
- Free parking
- Private parking
Laundry
- Laundry facilities
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
General
- Fireplace
- Telephone
Family friendly
- Cribs available
- Complimentary breakfast
Outdoor
- Terrace/Patio
Health and safety
- Daily housekeeping
Fitness
- Fitness center
Spa
- Sauna
Reviews of The Black Swan Lee - Lenox, Ascend Hotel Collection
8.4
Very good
1047 verified ratings
Wonderful
529
Very good
221
Good
156
Okay
54
Fair
54
Mediocre
13
Poor
20
Summary of reviews
Guests say
Guests appreciated the hotel's great location by the lake and its cleanliness. Many highlighted the lovely views and peaceful atmosphere. However, several reviews pointed out that the breakfast options were lacking, with some guests feeling misled by the advertised offerings. Overall, the hotel has potential but needs to address its breakfast service.AI-Generated from customer reviews
Reviews(5)
Q&A(5)
Tips(10)
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8.4 out of 10
732 reviews
8.6 out of 10
105 reviews
9 out of 10
7 reviews
8.5 out of 10
5 reviews
All reviews
Pros (+) The staff was incredibly friendly and offered us some good suggestions on places to go. We ended up visiting the different small towns in the area, and in that regard, you couldn't lose. This hotel was close to everything. The room was clean as well. Overall, it was a pretty good hotel.
Cons (-) The beds were fine, but the pillows were terrible. For some reason they were super inflated and as you slept they would shrink down by a lot. So, they were impossible to sleep two pillows high, and one pillow would end up flat like a pancake. Also, for a king bed, there should be king pillows. One big issue we had, and it could be limited to us, was that there was very little noise buffering, and ...
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Pros (+) I liked the location. We liked the room and cleanliness. The front desk offers if you forgot a bathroom item they give you a replacement for free. The room had a fridge TV and DVD player. They have a nice Indian restaurant to eat at.
Cons (-) Lots of children running around very loud. They didn't have any lady products at the front desk, so we had to drive to the store. The door lock was broken and was difficult to open and close without it beeping loudly. The bathroom in room #117 had tile that was unfinished and jagged. We wanted to upgrade to a room with a fireplace but the fireplaces don't work we were told.
Pros (+) Location by the lake. On-site Indian restaurant "Mint". Value for the money. Complimentary breakfast. Other hotels in the Berkshires were quite expensive so this was a good find overall but we will not stay here again.
Cons (-) The carpets were very dirty especially on the staircase. There is no elevator. The a/c in the window made a lot of noise
Pros (+) Beautiful view of Laurel Lake, updated rooms, friendly staff. I would definitely stay here again.
Cons (-) Mattress needed to be rotated! I felt like I was falling off the edge half the night.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the complimentary breakfast at Black Swan Inn on the Lake?
The complimentary breakfast offers a variety of choices and a beautiful view of the lake. It's a wonderful start to the day.
Are there any specific amenities for guests with accessibility needs at Black Swan Inn on the Lake?
Black Swan Inn on the Lake provides increased accessibility, roll-in showers, shower chairs, and allergy-free rooms to accommodate guests with accessibility needs.
What are the highlights of the rooms at Black Swan Inn on the Lake?
The rooms at Black Swan Inn on the Lake are clean, modern, and equipped with comfortable beds, spa tubs, and gas fireplaces in some suites. The lakefront rooms offer a refreshing view of the lake.
When is the best time to visit Black Swan Inn on the Lake?
The high season at Black Swan Inn on the Lake is in July, offering an ideal time to enjoy the outdoor activities and the beautiful lake views. The location is excellent for a peaceful and refreshing stay.
What are the dining options available at Black Swan Inn on the Lake?
Black Swan Inn on the Lake offers an onsite Indian restaurant, Mint Indian Lakeside Dining, crafting fresh and flavorful Indian cuisine for lunch and dinner seven days a week. The breakfast area looks out over the beautiful lake, providing a complete breakfast with something for everyone.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the lake comes highly recommended.
Enjoy the Onsite Indian Restaurant
Guests appreciated the convenience of having an Indian restaurant on-site, serving delicious and flavorful meals for lunch and dinner.
Take Advantage of the Complimentary Breakfast
Many guests enjoyed the complimentary breakfast, especially the beautiful lake view from the breakfast area. It's a great way to start the day.
Consider Room Selection Carefully
Some guests noted that certain areas of the hotel, such as the hallways, are in need of updating. When booking, it might be worth inquiring about the condition of the specific room or area of the hotel.
Explore the Lake with Water Equipment Rentals
The hotel offers rentals of water equipment such as kayaks, pontoons, and pedal boats, providing a fantastic opportunity for guests to explore the adjoining lake.
Be Mindful of Noise Levels
A few guests mentioned issues with noise, including barking dogs and thin walls. Light sleepers may want to consider this when choosing a room or bring earplugs as a precaution.
Check for Room Amenities
While many guests found the rooms comfortable and well-equipped, some noted issues such as a weird smell in the room and problems with the shower/bathtub drainage. It may be helpful to check the specific amenities and conditions of the room before booking.
Consider the Location for Outdoor Activities
The hotel's location near the lake and close to various attractions makes it a great base for outdoor activities and exploring the Berkshires. Guests can enjoy beach access, fishing, and water sport facilities on-site.
Take Note of Wi-Fi and Cell Service
Some guests experienced issues with Wi-Fi and cell service. If connectivity is important, it might be worth preparing for potential limitations or reaching out to the hotel for more information.
Be Prepared for Varied Service Experiences
While many guests found the staff friendly and helpful, a few mentioned abrupt or unresponsive interactions. It's good to be prepared for varied service experiences during the stay.
Location
435 Laurel Street, Lee, MA 01238
What's nearby
- Golden Hill Bridge0.9 mi
- St. George's Episcopal Church1.2 mi
- First Congregational Church1.3 mi
- Prime Outlets Lee2.1 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Black Swan Lee - Lenox, Ascend Hotel Collection
Low season | March |
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High season | August |
Average price (weeknight) | $123 |
Average price (weekend night) | $132 |
When to book a room at The Black Swan Lee - Lenox, Ascend Hotel Collection
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.5 |
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Distance to city center | 1.3 mi |