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The location There was no hot water in the room due to problems with a boiler. No one advised us of this until we complained even though they were aware of the problems.
Very comfortable bed which meant a good nights sleep! Breakfast could have been better. There were only two pieces of bread left and no plates to put it on after it had been toasted. We had to ask twice for side plates for our table and the salt cellar didnt work.
the rooms had luxury fittings. the bed was very comfortable including the pillows. the bathroom was well stocked and clean. the hotel bar shut at 11.30pm. It was disappointing when we arrived back from a party and was unable continue catching up with friends
Room was nice staff were friendly, unfortunatley I only checked into my room and had a quick breakfast and left so no time to relax and enjoy!
Good hotel , rooms etc and we did get a small £41 refund due to the problems encountered below. Hotel had made no provision for hotel services for the Ulster Rugby guests who were staying there. (Most of the guests). On Sunday 10th, contrary to the e-mails we had received in February, all of the bar and restaurant facilities had been let out to Northampton corporate clients (not hotel Guests) and no provision made for hotel guests. Many of us had to go to the adjacent asda store to obtain beer and we were obliged to sit out on the grass with this before the Northampton v Ulster match!!
Very clean, Staff friendly and professional, spacious. Close to football ground. Restaurant good. Not really bad, but taps in bath difficult to operate,noise from corridor at night.
Everything, from helpfull staff to decoration None
Room very clean and tidy. bathroom very clean. Some noise from other rooms, not sure if enough sound insulation
I was attending the football match at MK Dons Staduim. No
A fabulous modern hotel, great facilities,exceptionally clean,breakfast served until 11am which was very tasty and well presented and a welcoming late midday checkout too!. Extremely polite chap on reception.Ideal location for shopping and theatre. Would highly recommend a weekend break at this hotel...
Location, excellent breakfast buffet, good food in evening offerings Unable to call internationally and night staff had no clue about solving situation.
The breakfast was a 10/10 night staff on reception left us waiting for entry into the hotel, until he had finished a phone call. Barman ignored us when we tried to order food and drinks and served a customer who had obviously been in the bar all night giving tips to the staff! Night staff were very poor to say the least!
It was all good I had a very nice time thank you None
Clean comfortable rooms. The staff were helpful, breakfast buffet very good. Parking was easy. Booked two deluxe rooms , one had a balcony the other did not , I felt that they should have been the same.
Clean, Friendly staff. How water not working in 1st room but given another room with no hassle.
We were there for the concert at the National Bowl, the hotel was well placed for walking, there were also nice bars and restaurants nearby and also a shopping centre. The breakfast was very nice too.. The hotel was great and the staff were very friendly, nothing we didnt like
The hotel was ideally located for the Hub only a short walk and its surrounding facilities.
Very helpful and friendly staff Coffee needs to improve. It would be nice to have espresso coffee. Rest of breakfast was excellent
Pleasant staff....excellent and extremely helpful duty manager NICK...really makes u feel comfortable when staff are child friendly No
the staff,esp duty manager were very helpful. very impressed with their customer service. leisure facilities need updating
Clean, friendly staff, good area for shopping. Prices in the bar, like most hotels it stops you staying at hotel for drinks.
Free swimming pool, free parking, very close to a shopping centre, quiet in the night. Overpriced, internet 15 GBP for 24 hours (and it was broken in my room), parking was full all the time.
No obvious directions from the airport terminal to Ibis Hotel for guests not arriving by car. There is a regular bus service (stop en route to Parkway) but it isn't well promoted.
perfect location for very early flight next morning
Nothing The room was very small The shower was very small Nothing was good about this place
Room was comfortable, cosy and very clean. Lobby/bar area was cold, was freezing outside but maybe heating could've been turned up.
We arrived late and the staff were welcoming, friendly and gave an excellent service. Location very good. 24-hour bar a great asset. Room was much too small, very clostrophobic. We stayed in room nbr 106 (ground floor), window faced the car park and we had no privacy - only if the curtains were drawn. Curtains were damaged and did not close properly. Price of gbp 79 far too high for these standards.
The location from the airport, very convienient. Ideal for a business person or a family looking for a one night stay. Staff very friendly and efficient There are no complaints
Restaurant staff seem to be bothered by our presence and not too will to see if we required service at all or not
Friendly staff at the reception. Within 10 minutes' walk from the Luton airport. We sat at the hotel restaurant table for 20 minutes without even being noticed by the staff. And oh yes, we tried everything except shouting. They just walked on by, so we left to dine elsewhere. The Internet tv image resolution was lousy and the tv channels did not show properly (antenna or cable defect?)
the bed was really comfortable none
It's less than 15 minutes walk to Luton Airport The bed in the first room they gave me apparently hadn't been changed from the last occupant since it contained several long black hairs. I asked for a different room and was given one, but this changeover ate into the five hours sleep I was already limited to and should not have been necessary.
Location for airport. Good bar and restaurant area unusual for an Ibis. Usual Ibis cleanliness.. Watch out for the pricing policy. The published rate is a fiction. Always book in advance to fix the rate.
- Pet friendly - Beautiful building with beautiful rooms and beautiful gardens - The kitchen is just regular - We had to queue for the breakfast because the room is too small - We had to reserve even for the 5 o clock tea hours in advance
Please write at least 15 words
Luton Hoo is a superb hotel The staff are excellent and very professional the buildings impressive and the dining rooms spectacular .. we did not play golf but we did think the course looked very boring ...the spa was wonderful and the rooms very comfortable and extremely spacious We had a room in the coach house [ an ungrade not asked for but offered ! ] It was above the pro shop of the golf course and very noisy [ beware ]
Hotel was Luxurious, Staff friendly and Spa facility amazing, would Highly recommend. No, all good
There was insufficient lighting in the bathroom and bedroom to make up. Please please allow pets!
The restaurant in the hotel, The Wernher, was superb. The food was totally excellent. Worth every penny! The service was very good too. The hotel itself is beautiful , inside and outside. The grounds are lovely. When i booked, i was given the impression that the room would have views of the grounds,as that was part of the room description. But we were given a room that was far away from the grounds and below the ground floor. But the room itself was gorgeous.
i booked for my 21st wedding anniversary as a surprise for my wife. The entire weekend was absolutely brilliant, outstanding historic building, great facilities,wonderful staff, fab food, we enjoyed the spa too. We will recommend to freinds and return without doubt. no
For a stately home it had a homely atmosphere.
Every aspect was ideal for the peaceful, luxurious and celebratory stay for which we were looking. The management of the restaurant seemed to leave something to be desired. Whilst the staff were pleasant, helpful and courteous, many of them appeared to be wandering around aimlessly as if they did not know what they were supposed to be doing. Further, there must surely be something to be said for guests to be allocated tables for the duration of their stay, rather that allocated haphazardly at each meal.
The hotel itself is grand and beautiful with lots of character. The staff were very friendly, the room was comfortable and the food was delicious. We loved pre dinner drinks and the atmosphere in the lounge with the fire burning. The swimming pool and sauna and steam room were great. The jacuzzi had the most powerful jets and we thoroughly enjoyed being the only guests that afternoon as they only just opened the pool. The walk around the hotel is lovely with the secret garden making it more attractive.
The buildings and grounds are superb, the spa is very good but most importantly the staff were very friendly and helpful, particularly Anthony at concierge.
The place was clean, the reception staff were friendly and the location was quiet The bar shuts at 11pm irrespective of whether there are reasonable numbers of guests in the bar
Reception, breakfast quick check in and out Rooms are not so modern anymore hard to find at night, no signs on the road !
The hotel was quiet, clean and had some good facilities such as a swimming pool. Breakfast was included. We would stay here again. There were really no bad points about our stay.
i would like to have a copy of my bill,as i did not receive one
Clean room Tv reception extremely bad in room. Floorboards need attention - a guest staying in the room above was walking around at 1.30am, 4.00am & 5.15am every time woke me because floorboards were creeking so much.
staff were amenable to my required requests - dinner before 7pm on sat night as I had 2 young children who needed feeding early. Very freindly staff - thank you dinner late and breakfast at weekend late with only room service option for early starts which was only continental and basic at that.
The location for business meeting The gym facilities were rather sparse, as was the room service menu.
Helpfull and curteous staff. Free wifi and convenient location near a5 Some part of the hotel while clean and functional seemed a little tired and in need of updating, especially after coming through a modern well designed reception area. Wish net curtains had been fitted to downstairs rooms.
A bit dated
The value for money and access to a restaurant - altough not used on this occassion. Staff were excellent. Finding 3 black hairs in the bed - rather off putting. This is not a complaint - just a heads up re need to be careful re 'stray hairs'.Tiredness of the decor, stains/ marks on walls. Would recommend with warning re decor, so expectations are realistic. Suspect/ hope bed was a one off issue.
In city centre near city shopping Non
staff were very welcoming, very near to the bars.
it's calm the coffee maker in the room the smell of the towells
The hotel rooms are quiet - you cannot hear next door - breakfast was great too. nothing
Room was very good, as expected, minor issue with air con sorted out easily and quickly (10 mins) Staff unobtrusive but always available and helpful. Breakfast layout seemed a little confusing (1st stay at this hotel)
Close to restaurants Car parking on other side of the street
The restaurant tried to charge me £20 for two orders of tea and toast so when purchasing small amounts of food, make sure to tell the till operator you are not buying the standard ten pound breakfast. Also, parking costs £1.50 per day.
Quiet room with good views of a beautiful sunset. We were unable to have a light continental breakfast only offered Full English at £10 pp which we thought excesive for what we wanted.
Excellent location, central. Very good english buffet breakfast!!!
The cleanliness of room and bathroom. The restaurant was really nice as well. 2:30pm check in. Would be better if it could be a bit earlier.
The service of the staff, quality of the food and the location were all very good
it was very comfortable food was good parking was excellent, its location to london with transport was excellent. will be staying there on all the rest of my business visits. did not have a enough time to relax and enjoy hotel
Sapcious comfortable room but couldn't regulate heat No heating in bathroom
food takes too long
I was very impressed with the decor and the rooms. I also loved the views and the breakfast was great. I can't think of anything I didn't like - and I work for a hotel chain!
It is a beautiful hotel, the staff were helpful, and the room clean and comfortable. We enjoyed our stay. The service at dinner was exceptionally slow, we had to remind waiters of items we ordered.
Very nice building and setting No Wi-Fi in the rooms
pleasent stay kind and attentive staff
Our stay although for only one night was perfect for our occasion, the staff was very great, and the setting was perfect.
spacious room Room was cold on arrival and heating hard to adjust, it was a a/c unit and noisy on heating fan setting
the attention given by check-in staff and the comfort of the rooms,good food none
Convenience. Restaurant good for what it does. Order off the specials board. Very well sound-proofed.
Excellent location by the airport, nice and professional personnel, professional services, clean
Ran out of things at breakfast time
nice having a bar, free breakfrast buffet, coffee and tea started at 430am. Very friendly and helpful staff.
closeness to airport, clean, efficient room no warning that there would be a charge for parking the car overnight check in staff short on charm!
Hotel is very near to airport and i was satying to pick up some friend of mine and it became very easy for me .
Location location location Nothing bad
Excellent location close to airport. Very quiet and comfortable room with good shower. Complimentary breakfast was fine with good quality ingredients .On a freezing cold weekend, the hotel was very warm and cosy. Whilst dinner was of acceptable quality, the menu was perhaps overpriced because of the captive market. I do resent paying £5.90 for a glass of not very good wine.
size and cleanliness of room and plenty and good choice of breakfast
A very pleasant hotel, with attractive bar and communal areas. Would have beeen nice if they had prepared the sofa bed for the kids, but that's just being picky.
Very good value. Would not recommend Harvester Pub which is adjacent to the Holiday Inn. Very poor meal. Insufficient lighting in room.
Well placed for the purpose of my visit, and an early breakfast which fitted in well with my timetable
Efficient staff, good ground floor lounge and bar/eating areas, better than expected continental breakfast. Not enough tea/coffee/sugar provided in the room, also one of the milk cartons was 'off'.
Proximity to work locations
Clean and friendly Nonthing
customer service at @ reception
Parking Directions were not great
I have stayed at this hotel many times as it is near to my parents.I think the staff are second to none, they are helpful, polite, and pleasant. I like the design and layout of the hotel it is very comfortable. I like the nearnes to Willen Lake. Nothing I did not like.
Very clean hotel and room n/a
As with most business allowances my stay was controlled by a budget and your hotel just fell within my company allowance but overall the politeness of all of the staff in particular the receptionist upon checking out. The cellar cooler was broken therefore the drinks were warm. For below answer there were no guest reviews on this hotel at the time of booking.
the free parkjing it had a very old and worn out look
Everything was very nice, clean tidy good staff attitude would certainly stay again, we did stay in the Ramada Encore on the way out (city centre) no comparison Ramada was very noisy rooms very small, if you want a quite pleasant stay & don't mind driving or getting a taxi to the city centre 5 mins away this is the one to stay at. No complaints
Very polite staff and made everything as easy as posible for us as we were doing the milton keynes triathlon and wanted to bring all of our eqipment to the room, so provided us with a ground floor.
Friendliness of the staff. I felt the room could have been a bit "tidier" for a 4 star hotel.
Location was good for shopping and motorway staff not very welcoming or reactive to a minor complaint
Location Lack of air conditioning in the room.
Friendly staff, nice environment. Location is a bit "out of the way"
not much, maybe decent TV set in the room - room shower was not working the first day, -one of the worst value for money dinner (GBP 15-20) I have ever seen (fried prawns I ordered were a few pieces of some unidentifiable oily discusting matter as a starter), no reaction on the complaint made
the security was bad . the window was broken into and my bag stolen .. DONT accept a room on the ground floor. The food was expensive and was the worst I had ever eaten .a small piece of dry chicken and some dry chips . small choc cake and tiny scoop of ice cream .. £19 ...
The room was very clean and tidy.The staff were very welcoming and always there to help.The was a large choice for breakfasts and very good portions.Altogether a welcome stay. The 24hr room service at the weekend has room for improvement.Although they guarantee small snacks they varied with the staff that were on shift.The sandwiches one night were very good.The next night they were very poor.This was about the only problems we encountered.
It had a sense of class about it.
Courteous staff, evening meral in the Hotel was excellent, overall , enjoyed my stay and will return Room layout was a bit confusing, but this has to do with the building layout
Pleasant staff and old world character of the building. Lack of service for residents due to functions being held at the hotel
Staff were nice, nothing too much trouble. Drinks were a bit expensive
The fact that the room was booked with the breakfast included was brilliant as the price of the breakfast on top of the room would have been very expensive
First time I've been inside the Old Palace Lodge despite growing-up in the town; not disappointed - lovely hotel and a very plush room. A nice treat for my 40th birthday weekend! Bit of noise from other guests in the early hours, but not enough to spoil our stay.
Very helpfull and friendly staff ideal location for our visit to family and friends 2nd visit this year. more expensive on second visit breakfast not included.
Cosy bar/lobby area where you can eat as well. In general this is a nice hotel. Its looks a bit old but that because it is and part of the charm. The rooms are good though and the hotel has a relaxed pleasant overall atmosphere. The room price is really out of range for this kind of hotel. Its nice but in the rest of europe it would classify as a mid range hotel (not more then 100 euro a night).
Everything was good
The building and surroundings are very pretty from outside.The corridor carpets leading to my room were very shabby and in need of replacement, these did not give a very good first impression at all. The room however was better than expected with a flat screen tv, a lovely big comfy bed and an impressive bathroom. The room was very cold and i found it difficult to sleep during the night as a result of this. No radiators but air con unit may have been able to give out heat but we could not figure out how to get warm air from it or if it was possible?
Nice place with park. Easy and close parking. Efficient reception personnel. Shower system. So typically British...
THE most comfortable bed n/a
The room was comfortable and well priced. There was confusion over the billing of another room's meals to my account which took some time to sort out.
The room was well furnished and the views were nice
Not much The price of drinks was outrageous ! The receptionist was unsmiling and curt. The duvets were far too hot.
the location the staff forgot to give me the promised wake up call and I nearly missed my meeting
The staff were efficient, the room was excellent, I have paid a lot more and had worse facilities The food on the room service menu was expensive
The staff were very helpful and friendly but we felt disorganised. As above, disorganised, did not pay attention to detail with regard to the wedding function we were attending, They forgot to serve canapes with the pre wedding breakfast drink, the food was bland, and service disorganised.
Very helpful staff. Nothing was too much trouble. Good fitness facilities. Lovely breakfast. Very convenient for theatre and shops. Car park very safe and secure. Generous check out time and breakfast served until 12
We enjoyed our stay in the hotelm the breakfast was very good.
great price, clean and comfortable.room service food was lovely. didnt have the breakfast as thought £12 was a bit too much
pool + price
The hotel was very close to the city centre They did not have a note of our reservation but luckily they had rooms available otherwise we would have been stuck!! The bed was very uncomfortbale - there weren't any pillows, just cushions. The shower was not very clean (mould around the edges) but the rest of the room was very clean and well presented
very comfortable the staff were all very uninterseted
Good shopping location One of our rooms was meant to be 2 single beds. All it was was the double bed with a 'put you up' bed beside it. No duvet was left for the spare bed and my daughter made do with a sheet and blanket. The blanket cupboard was found to contain 14 large empty Cider cans - the staff did attend to remove them but it indicates poor cleaning procedure. Used sticking plaster found stuck to the wall in the swimming pool. In summary - some work needs to be done on the detailed cleaning of the establishment.
Rooms/breakfast was an excellent deal drinks very expensive. asked for coke, lemonade and small water and was charged £8.35. When I queried this it was reduced to £7.35 - still high! Evening meal also expensive for quality of food. Confusion over payment - when we arrived I was told I had paid on booking. When I checked out was told i had not paid and was charged
really helpful staff,great location,everything we were looking for in a short break pillows not very good and bar prices a little high
Clean, particularly bathrooms Staff excellent Terrible pillows made a bad nights sleep. Cheap stuffing meant your head rolled off and the square shape, whilst looking 'cool' meant that your head fell off the edge when turning over. Towels too small.
The location was perfect, the staff so helpful, the room extremely comfortable and the meals in the Pub were super
It was a bed. The restaurant looked nice but I didn't eat there because I didn't have time. Shower looked dirty. Staff seemed flustered when I got there. It was late at night and there was one other person checking in already. Apparently they had some problems with the room keys. A distance from train station.