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Staff was professional and helpful. Only positive aspect of stay. Room was below average. Bathroom had loose, torn wallpaper, towel rack fell off. Heat did not regulate well. Either very hot or cold. Very noisy guests all night long. Will avoid Doubletree in future.
Most comfortable beds ever. Good bar area. Best place with the limited invatory in the area. Nothing was negitave.
Airport and mountain views!
Being familiar with the area , I knew the hotel had a history of being home to welfare families, and some undesirable elements. Happy to see that the hotel had been renovated and that it was now back to being a motel for people traveling through the area. Staff was very friendly and accommodating. For the money spent was a great value. Just don't try to compare it to Sheraton, Holiday Inn, or similar property, since it is a budget hotel. But if you trying to save money or traveling on a budget, this place works! Was a few cleaning issues when i checked in. On the surface everything looked , but sink needed a more thorough cleaning and sheet was not clean. Housekeeper took care of the issues and rest of the stay was up to par, since I was there 3 nites. The breakfast room was a little crowded, and understandably had limited offerings. But for the price of the room, I wasn't expecting a culinary treat. The coffee was sufficient.
I needed to be in Fitchburg at 8am so rather than get up early and make the 90 minute drive I decided to just find an inexpensive hotel for the prior night. And this was it. It was fine for what I needed: a clean comfortable warm bed in a convenient location that felt safe. The hotel was quiet and the service was fine. Near lots of food options. Room had a fridge which was convenient. And coffee. And there was breakfast in the morning which was also convenient. It's on RT 2 so there was some highway noise especially if your room faces that direction. Bathroom needs upgrades.
Water slides, hot springs, lazy river, kiddie slides, arcade, paw pass, magiquest & good snacks!! Long wait at reception!!
Water park was great for adults and children. Great customer service. Bracelets are the room key and charge card. Very cool. Not enough places to eat. Lines were extremely long and service slow. Only one place to get coffee and the line went on forever! Bring a cooler with food, snacks and a keurig! Rooms are dated, no hooks anywhere to hang wet bathing suits on!
Staff was very friendly. There were a lot of things for young children to do. Water parks seemed clean- no floating band aids or litter. Our room was located right next to the elevators and we could here every time someone got on or off the elevator- not good when you have two young children. We requested a crib and were told there would be one in the room but there was not. Also, why do you have employees keeping the doors open to the water parks? It is warm inside the water parks but very cool in the hallways. This causes the warm air to rush out and cool air to come in and hit you, especially if you are playing on the edges of the water park. As we have two young children, we were always at the edge, otherwise it would be to deep for them. The cool air rushing in and hitting their wet skin made them quite cold and we were not able to spend as much time in the water parks as we would have liked to.
The staff is very friendly and helpful. The beds are comfortable and the bedding is clean. Overall the room was very clean and the location was convenient for us. Our only complaint is that the room smelled very musty. We had the window open the entire time but unfortunately it only opens about 3 inches – wasn't enough to circulate out the odor. In all fairness we did not tell the staff at the hotel, nor did we give them a chance to fix this or change our room. We were so tired when we got in we didn't have the energy to make any changes. It's possible our room was the only one that was like this.
The room was very clean and they wash ALL linens between guests. My husband had a good night's sleep but the mattress was so very hard that I could not stand it and sat in the chair all night. I did not sleep a wink.
The friendliness of ALL the staff. Everyone greeted us from the lowest worker to the highest. That was most notable. clean and well maintained hotel. Meals from the dining room was excellent, beautiful decor.l
Staff is extremely friendly and hotel is very clean. Prices are really good. Really nice location with nice dining options. Beds are absolutely positively horrible. They are supposedly adjustable but it's the cheapest version of adjustability available. It really sucks because the hotel is really nice in every other aspect but when you can't sleep comfortably it kills all the other good feelings you have about the place. I think you should invest in a better adjustable bed or go to a regular mattress because what you have now is just horrible. I stayed for an overnight getaway with my wife for our anniversary and it makes it horrible when the most important thing is extremely uncomfortable.
The front desk staff were all great and extremely helpful. When our planned über car was delayed they arranged a free hotel shuttle to and from our event. It worked out wonderfully.
Staff and overall environment was excellent. Pool out of use for way too long. While using the facilities next door was a kind gesture, why should I travel to a different destination for amenities I paid for at that location. The prices should reflect the inconvenience. There is too much competition out there to let the little things be left unattended.
Price was a little high
Great breakfast buffet/friendly staff I asked a night front desk employee where the nearest pharmacy and/or grocery store might be and she said she didn't know. Seemed a little odd that she didn't know.
They were dirty and staff was rude. I cancelled my reservation bwhen we got there a little before check in an just looked around.
The Staff was great the room quiet and clean. The Atrium in the center and the pool was so inviting. A very sweet experience. Hotel employee was the first staff member that helped us with pool towels. So happy and welcoming. GREAT visit will sta Maybe a complimentary breakfast like other hotels to start out the day. Every thing was Wonderful otherwise.
This hotel needs an update severely.
Conference area was very nice and open Room door barely worked. Had to ask for towels. Room had not been vacuumed. A half roll of wet TP left in bathroom. Restaurant service was poor, bar ran out of glasses. Took 25 min. to get a beer. Many customers were getting up and walking out.
Cost. Room furniture has been around the block a few times.
The hotel is lovely and the staff is attentive and thoughtful. Nothing at all...though, if they had a hot tub, they'd be beyond heavenly!
specious wide room, hallway. cleanliness---dirty carpet floor. dust on table.
Clean, comfortable, nice staff...really cool pool area!! There was nothing bad that really stood out. It was perfect for what we needed.
Clean, safe, quality level Update is needed in the baths
Nothing. Worst hotel in the area in dire need of a makeover and new staff The staff was slow and rude, charged additional $25.00 for I don't even know what. Room was musty. We had dinner at the hotel restaurant, staff was slow, the drinks were watery. I was sick all night from the food served.
I liked the size of the room and the amenities. It's a very large hotel. This hotel could use some serious updating. It's clear not a lot has changed since it was built except that it did have a nice flat screen tv.
This guest did not leave comments about this hotel.
It was right off the highway but far enough back that there was no traffic noise. The staff was friendly and helpful. Housekeeping wanted to clean our room early. They said they would come back later. We left for several hours and when we came back the room had not been cleaned. Then they came and wanted to clean. We went to the bar for a drink while they cleaned
The price The hotel appeared run down and smelled like cigarette smoke. The breakfast selection was poor.
Fancy desk area to use Everything was acceptable for my stay
I was skeptical about booking this hotel. When I arrived the room was clean and comfortable. The hallways smelled like smoke however my room didn't. There were plenty places to eat surrounding the hotel. The breakfast was decent. I only stayed for 1 night and it wad worth it. The smoke smelled hallways and the ice pails didn't have plastic liners that a lil unsanitary.
Absolutely nothing! This was the worst experience ever! The first room that they put us in, the bathroom was very dirty and there were needles with use toilet paper above the sink.
Staff was friendly and welcoming, especially helpful on the phone prior to my visit. Bathroom and shower was not clean at all, funky smell in room.
It was close to where I had to work The toilet was smashed the walls were smashed the doors were smashed there was holes in the wall. Kind of gross
Odd people staying there long term
The owner was accommodating and gave us extra blankets and even gave us a different room. The hotel was a little dirty, one room smelled of smoke and one was slightly tainted with a sewage smell.
Honestly worst hotel I have ever stayed at. My bed was broken, the toilet was clogged when we arrived, the water to shower was freezing, and the area the hotel is placed did not make me feel comfortable at all. I would not recommend this hotel because it looks nothing like the pictures. Also the staff told us when we arrived that you may have to turn on the refrigerator, it almost felt like they did not know we were coming at all.